Trusted Agent profile · Okehampton
★★★★★
267 reviews across 3 platforms
26 Fore Street, Okehampton, EX20 1AN
Bond Oxborough Phillips's office in Okehampton, at 26 Fore Street, is rated 4.7 out of 5 across 267 reviews on three platforms, including 198 Google reviews rated 5.0.
Every review we hold for the Okehampton office, from every platform, shown as written. First names only.
5/5
GoogleWe moved to Portugal in January and put our house in Devon on the market at the end of February. With C-19, living in another country, one fall through (nothing to do with BOP) and various 'funny' incidents along the way, Emma, Mark and all the team at Bond Oxborough Phillips were nothing short of amazing. The service was exemplary, always friendly and they often went out of their way to help us deal with things from a distance.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleAbsolutely fantastic team, always available to discuss any issues, quick to respond to emails or phone calls, polite and friendly and they all go above and beyond. This is my 3rd time with Emma Champion as my estate agent and every time she’s been a pleasure to deal with, nothing is too much trouble it’s kind of sad when it’s completed as I miss the communication from her!PositiveResponsiveness, Quality, Professionalism, Value
5/5
FacebookWe completed on our property purchase this month. It was a rather long drawn out process, but we were very thankful to have Emma Champion, who kept us updated and chased the vendors as much as possible. thank you 🙂
Thankyou so much Karen 😄Best of luck with the project!
5/5
GoogleGreat service from start to finish. Many thanks to Elliot, Emma & Elle.
5/5
GoogleWould highly recommend this agency. From the moment Elliott showed us around the property until the moment we picked up the keys the service we received was outstanding. The after care provided by Ellie and the rest of the team was exemplary. She kept us informed every step of the way. A big thank you to everyone at Bond Oxborough Philips.!!!
5/5
FacebookEmma and Mark have been brilliant from the speed of response to our initial enquiry to view a property through to selling our property in record time. Mark took some wonderful photos and Emma's customer service, efficiency and joyful manner are impeccable. Wish all companies worked this way.
Thankyou very much for the wonderful review, Jackie! We look forward to keeping in touch as the sale progresses for you :D
1/5
TrustpilotAppalling. Unprofessional and dishonest
Appalling. We now have to find a property at short notice because they lied to us. They take no responsibility whatsoever and make stuff up constantly!! Have been in communication with them for WEEKS trying to secure a property. Then they told us we had secured a property and then backtracked!! They fobbed us off for weeks and wasted our time. Unsure if they’re just incompetent or deliberately messing us about. I made a complaint and they’ve refused to call me back to discuss it. Utterly unprofessional, dishonest throughout and have absolutely no consideration for the fact that they are messing with people’s lives.
5/5
GoogleOur recent and passed experience with BOP has been an excellent one! Thank you very much for all you have done for us Elliott! He has provided us with an excellent and outstanding customer service and experience. Nothing was too much trouble for him to sort out, we were coming from Kent to Devon to view and he arranged this for us swiftly and was always able and happy to help us as we had to rearrange timings etc in a professional and friendly manner. We would both thoroughly recommend BOP to sell or buy your house through, as we have also sold a property in Bideford in the passed and this was also an excellent experience.
5/5
GoogleThe company was very friendly, professional and positive. They listened to our wishes and advised well. Despite a long and protracted sale they consistently kept us in the loop all the way along and engaged with us and the purchasers at every stage. We never had to chase them, they were with us every step of the way.
1/5
TrustpilotTerrible experience with the Barnstaple…
Terrible experience with the Barnstaple office. We were told by one of the staff member that we qualified for a section 106 on the cottage early in April this year. 7 months later all packed ready to move. did not even apologise for it. Very unprofessional and uncaring. Very Badley done Barnstaple office.
1/5
TrustpilotAvoid at all costs
Avoid at all costs. Unprofessional, Liars, Useless, Time wasters. Have tried to buy a house from Bond Oxborough Phillips since February, but have had nothing but lies, failed promises and misleading information (Property advertised as immediately available, finished flooring etc - none of which has happened or has been done). It has been disastrous from start to finish on the side of Bond Oxborough Phillps and the staff involved should be ashamed that they couldnt sell a house to first time buyers who were ready to go. I have had to constantly chase for forward progress, to no avail.The business is a shambles. I am very glad that I will never EVER have to deal with Bond Oxborough Phillips again.
1/5
TrustpilotWorst / rudest / least professional estate agent in Barnstaple?
We were looking to rent a 4 bedroom+ property in the Barnstaple area while we were selling our home and looking for our next. A 4 bedroom listing came up in Sticklepath Barnstaple with agents Bond Oxborough Phillips. I enquired if it was OK for us to keep our outdoor dog there, and for me to work from home there. I explained, we were looking for somewhere to buy. The reply was we had an appointment to view. "Yes, but is having our dog and working from home OK?" No answer. RSVP. Again. 4 emails and no reply, so we did not attend the viewing and complained to a partner. Guess what? He did not reply (though we know he got our email).We ended up buying a 6 bed property with sea views via another agent. Duh Bond Oxborough Phillips! I was careful not to view anything listed for sale with them though, to be honest, they did not have anything suitable anyway.I suggest that you send your management and staff to Phillips, Smith & Dunn for training! Good luck with your bad attitudes.
1/5
TrustpilotWorst / rudest / least professional estate agent in Barnstaple?
We were looking to rent a 4 bedroom+ property in the Barnstaple area while we were selling our home and looking for our next. A 4 bedroom listing came up in Sticklepath Barnstaple with agents Bond Oxborough Phillips. I enquired if it was OK for us to keep our outdoor dog there, and for me to work from home there. I explained, we were looking for somewhere to buy. The reply was we had an appointment to view. "Yes, but is having our dog and working from home OK?" No answer. RSVP. Again. 4 emails and no reply, so we did not attend the viewing and complained to a partner. Guess what? He did not reply (though we know he got our email).We ended up buying a 6 bed property with sea views via another agent. Duh Bond Oxborough Phillips! I was careful not to view anything listed for sale with them though, to be honest, they did not have anything suitable anyway.I suggest that you send your management and staff to Phillips, Smith & Dunn for training! Good luck with your bad attitudes.
5/5
GoogleHad Elliot Jack help with the sale of our house and was class. The detail and regulary updates were spot on. Would use again 🙌 …
5/5
GoogleElliot, Jess, Ellie and Adam are a fantastic team. We are so delighted with the way they have supported us through our recent house purchase. They are unfailingly prompt, kind and professional and we would not hesitate to recommend them and the BOP team.
5/5
GoogleWe were extremely impressed with Elliot’s professional approach whilst valuing our property. Whilst answering our questions he gave good, clear advice. We would thoroughly recommend Bond Oxborough Phillips.
2/5
GoogleValued my house at 10% less than 2 other local agencies, and actually questioned what my Samsung Frame TV was: “is that a hologram or something?” Didn’t compare to appropriate properties in terms of location or size of property. Would not trust to sell my property.
5/5
GoogleElliott & Emma were 10/10. They supported us throughout the most stressful house move. We can't thank them enough. Would definitely recommend.PositiveResponsiveness, Professionalism
5/5
GoogleWe have been very happy with the okehampton branch, work as a team and keeping us updated, and elle did a fantastic job getting our sale to exchange 😄👍 …
5/5
GoogleWe had bought a property through this agency and so when we wanted to sell a property we knew who to use. They worked with professionalism keeping us informed of the progress throughout. We would recommend them to anyone wanting to sell or buy a property in the area. Thank you all again.
5/5
GoogleMy journey with BOP team started in February 2023 and finished September 2023. From the start of valuing the house to completion was straight forward always in communication. If I had any queries no problem with sorting it out. I would use them again without a doubt .
5/5
TrustpilotExcellent and professional service
I cannot recommend Bond Oxborough Phillips highly enough. The whole team from original valuation by Mark, viewings by Robin and Elliot and sales support (and much more) by Emma, provided service that has been excellent. They have remained calm and professional and ultimately helped me to reach exchange of contracts - taking much of stress off my shoulders! I would have given 10 stars if they were available!
5/5
TrustpilotA positive experience from the…
A positive experience from the Barnstaple team, especially Jen and Amy who have been friendly and helpful throughout. Highly recommend.
5/5
GoogleVery professional service , excellent communication and helpful. Highly recommend Thank you 👍 …
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Bond Oxborough Phillips's Okehampton office has 267 reviews across three platforms: 198 on Google, 22 on Facebook, 47 on Trustpilot (across the whole business).
Bond Oxborough Phillips Okehampton is rated 4.7 out of 5 across all 267 reviews, and 5.0 out of 5 on Google from 198 reviews.
Bond Oxborough Phillips Okehampton, 26 Fore Street, Okehampton, EX20 1AN.
