Every review we hold for the Ocean Way office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleHolly, and all the Leaders team, listened to my concerns, were flexible when the situation changed and, most importantly, found a nice family to live in my property. They were also good at notifying the previous tenants for viewings but made sure we got lots of people round to look just the same. Highly rated professionals.
Iain · 18 June 2022
Agent replied · 17 June 2024
Dear Iain
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
★★★★★ 5/5
GoogleTenancy managed by Leaders. Received a friendly and professional service from Holly, Emily and Greg. Local experts for City centre and Ocean Village areas. With offer accepted and holding deposit in place, Holly was the key contact to help me move into new property within a week with no issues.
Bojan · 18 June 2020
★★★★★ 5/5
GoogleI challenged Richard and his team to sell my flat within 4 weeks, and they did. Along with their extremely high standard of customer service, they were a pleasure to deal with throughout the whole transaction. If you're selling a property in the Southampton/Ocean Village area... don't use anyone else!!!!
Michael · 18 June 2020
★★★★★ 5/5
GoogleThank you Emily westmore for your great work attending to relenting our property
Nicola · 18 June 2021
Agent replied · 17 June 2024
Nicola Marshall, thank you for your kind words and this wonderful review!
★★★★★ 1/5
GoogleVery poor communication from leaders Southampton since we first started with leaders in 2014. I often have to email 2 or 3 times or phone them. I also don’t like it that we don’t have one email address and point of contact for all matters relating to our property management/letting. I am often told the delay in responding to me is because someone is on leave etc...
Sandra · 19 June 2019
Agent replied · 17 June 2024
Hi Sandra, we’re really sorry to read that you are disappointed with the service you have received from us throughout your time as a Landlord. Here at Leaders we do understand the importance of providing a high level of service to our customers throughout their experience with us and believe that when any issues arise that through the use of effective communication we are able to swiftly address these and alleviate any concerns. Our team always attempt to be contactable for our customers over the phone and via email, we expect that any calls which are missed with messages left be returned at the earliest opportunity but are saddened to hear that this has not been the case and can understand why you would be dissatisfied due to having to chase the team a number of times for responses. Here at Leaders our lettings business is comprised up of a number of different departments and teams; examples of this would be the branch for marketing, property management for repairs throughout the tenancy and client accounts for any queries around accounts. We recognise that some Landlords may find it more beneficial to have one point of contact for all matters relating to the management of their property although as a business do not believe that this is always feasible. Your designated property manager will generally be the main point of contact throughout your experience with us and will of course attempt to offer assistance wherever possible however as I am sure you can appreciate they may not always be the best placed person to answer queries surrounding things such as re-marketing the property or account discrepancies due to not possessing the specialist knowledge to do so and we find that by having a number of different departments who possess such knowledge and expertise that it allows us the opportunity to direct you to someone within our teams who can assist. We hope this helps provide some clarity to our structure. We recognise the importance of all reviews and appreciate you giving us the chance to improve moving forward by providing us with this feedback, we would like to offer our apologies again that you feel the service you have received has not been up to the high standards expected of Leaders but hope moving forward we are able to deliver a level of service you are happier with. Should you wish to discuss this then please contact us on 01344758596. Kind Regards, Leaders
★★★★★ 5/5
GoogleA big Thankyou to Richard and the team at Leaders on the sale of our Ocean Village property
The communication throughout was impeccable and this made the final transition a breeze.
Will be using Leaders again without hesitation and would highly recommend... well done on a great job...
Richard and Michelle
Richard · 19 June 2019
★★★★★ 5/5
GoogleSince the first day we became Leaders Ocean Village customers and during the past four years, we are extremely satisfied. Our properties are handled by Leaders in Ocean Village and we continue to trust Leaders with renting and managing our properties. We find Leaders Ocean Village team members honest and loyal and we feel safe with them handling our properties.
Jacob · 18 June 2021
Agent replied · 17 June 2024
Hi there, thank you for taking the time to leave such a wonderful review, we appreciate your feedback!
★★★★★ 2/5
GoogleBeen waiting 3 months for a simple form to come through to release our deposit. What could be a more simple request?
Andrew · 16 August 2024
Agent replied · 23 August 2024
Dear Andrew Sell,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
★★★★★ 5/5
GoogleSam and Jas from Leaders were excellent in helping me purchase an apartment in Southampton. Friendly, efficient and always available if there were any questions. Would highly recommend.
Christopher · 27 July 2025
★★★★★ 5/5
GoogleGot all my troubles done and sorted very fast and swiftly and always such an amazing team to talk to in Southampton branches, Mitch especially! 1000%
Tazz · 20 May 2024
Agent replied · 17 June 2024
Dear Tazz Annl
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleThanks to Emily & Greg at Leaders Ocean Village for making my rental experience easy and without issue. It was great that what I thought would be quite a complex process was actually straight forward - and thank you for the card upon my moving in. Nice touch!
Simon · 19 June 2019
★★★★★ 3/5
GoogleThey are kind and helpful except for a couple of them, two ladies. I could be happier if the referencing company (the tenants hub) had managed to speed up things. They wasted a whole week and the references took a bit longer than expected and I couldn't enter the property until the afternoon
Given that all agents have the same draconian fees they are fine.
Jose · 19 June 2018
Agent replied · 17 June 2024
Hi Jose, thank you for your review. We would really like to know what we could have done better to achieve a 5 star review from you. Please get in touch with us so we can discuss your feedback and understand how we can do better in the future. We hope to hear from you soon. Kind regards, Leaders
★★★★★ 5/5
GoogleThe team are brilliant, helped me through every stage of the process buying a property. Special thanks to Richard who worked really hard to keep everything on track. Can't recommend them highly enough, best estate agents I've worked with by far, many thanks Leaders!
Tobias · 18 June 2020
★★★★★ 4/5
GoogleIt has been my first experience of selling a property and Leaders explained what was happening each step of the way. Leaders kept in touch and answered any queries I had. I would recommend Leaders to other people considering selling their property. Thank you Whitney for your help!
Becky · 19 June 2018
★★★★★ 1/5
GoogleOn top of all the fees at the start, we were charged an extortionate amount for a "professional clean" after we left, despite leaving the house in a very clean condition. Tried to charge extra for repairs that we reported, which they never responded to. Slow to contact, most disappointed i've felt with an estate agency.NegativeResponsiveness, Quality, Professionalism, Value
Liam · 24 August 2020
Agent replied · 17 June 2024
Hi Mr Bullock, we appreciate your honest feedback and thank you for taking the time to let us know about your experience with the Ocean Village office. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are concern ed by your feedback and would really like to discuss this in more depth with you to find out exactly why you feel unhappy with the service you have been given. If you are willing, please contact us via email customerrelations@lrg.co.uk. Mandy Klopper, Customer Relations Team
★★★★★ 5/5
GoogleThe Leaders agent helped me successfully rent out a property from Southampton. Holly from Leaders, she was very helpful, professional and patient! It was very difficult securing a property overseas but she helped me make all things easier. She also gave me fantastic advice and everything went smoothly.
Timmy · 18 June 2022
Agent replied · 17 June 2024
Dear Timmy,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleI had an issue with a rent payment and was trying to sort it out over the phone with no results! I popped into the ocean village office to discuss it and I must say Emily dealt with the issue quickly and efficiently! I’m really grateful for her professionalism, she is a gem!
Мирослава · 18 June 2021
Agent replied · 17 June 2024
Hi Мирослава Джелепова,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Ocean Village. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleFriendly, competent and helpful service. Used them to find a flat as i'm moving to Southampton. Holly went above and beyond, made the whole experience easy. I would, without doubt or hesitation, recommend them to anyone looking to let a property.
Dishon · 18 June 2020
★★★★★ 5/5
GoogleFab team, particularly Lizzy's help with everything ! Supported me hugely during the purchase of my property. Not only did they have really good knowledge, but also great communication with the seller, which meant completion was done on time thanks to the team chasing !
Bonnie · 19 June 2018
★★★★★ 5/5
GoogleVery helpful and friendly throughout the whole process - the Ocean Village branch were especially helpful in pushing completion forward and also at the start of the buying process, and the Hampshire sales progression team were there to answer any questions I had in the gap between the offer for the property and the final stages of buying.
Lucy · 19 June 2019
Agent replied · 17 June 2024
Hi Lucy, we're so happy you found our staff to be so supportive during your experience with the team at Leaders Ocean Village. We recognise how complicated property sales and purchases can become but are so happy the team have been able to assist you wherever possible throughout. Kind Regards, Leaders
★★★★★ 5/5
GoogleEmily did a fantastic job in helping us find a flat in such a short space of time and made the whole process very easy. I would highly recommend Emily and leaders for your future lettings or sales needs.
Aaron · 18 June 2020
★★★★★ 5/5
GoogleEmily at Leaders Southampton has been extremely helpful nothing has been too much trouble despite the numerous questions we have thrown her way. Always quick to respond. I would highly recommend leaders as a letting agent excellent customer service.
PT · 18 June 2020
★★★★★ 5/5
Googlehaving used leaders in ocean village recently I have to say we are delighted with their service. they carefully handled the sale process of 2 properties for us and kept to their promises all the way through.....rare for estate agents. Whitney and Richard in particular are great to work with.
well done guys and thanks for everything.
Sean · 19 June 2019
Agent replied · 17 June 2024
Hi Sean, thank you for taking the time to let us know how we did. We are so pleased to read that Richard and Whitney have been able to provide you with such a great experience during the sale process of your 2 properties. We will ensure your comments are passed onto the team so they are aware of your thanks and appreciation for their support. Kind Regards, Leaders
★★★★★ 5/5
GoogleMany thanks to Richard and his staff who have been brilliant in finding a buyer for our Ocean Village flat - incredibly proactive and helpful in progressing the sale for us. Would definitely recommend. Thank you :)
Madeleine · 18 June 2020
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
