Leaders Waterside Properties Sales reviews

★★★★★ 5/5

Google

This was my first time renting through Leaders, and a special thanks to Harvey Spoor and the team for making the whole experience smooth and reassuring. They communicated clearly from the start, handled all my queries with patience, and kept me updated at every step. As someone new to the agency, I really appreciated how straightforward they made the process and how easy it was to reach them whenever I needed clarification. Thanks to the support, I found a lovely flat in Southampton and felt confident throughout the move. I would happily recommend Harvey and the Leaders team for their professionalism and excellent communication.

Dipita · 2 April 2026

★★★★★ 5/5

Google

It has been a very stressful and hectic week or two as I am trying to adjust to a new job, sort contracts and find a place to live. Throughout this time Harvey has been patient, kind, and has been a major help. This is my first time dealing with a letting agent solo, as the last time was with my parents for uni. Harvey has honestly helped ease so much stress, worry and panic. I would 100% recommend him to anyone. Thank you to the team as well, I am eagerly moving to Southampton!

Thomas · 16 March 2026

★★★★★ 1/5

Google

After a one-year tenancy with Leaders, my overall experience was disappointing. When we collected the keys to the furnished two-bedroom flat, we discovered that one bed frame was missing. During the viewing, I specifically asked the agent about the furniture, and she confirmed that all items shown in the Rightmove photos would be provided. Based on this, both bedrooms should have included bed frames. I raised the issue with the agent immediately after key collection. However, several weeks later, and only a few days before my move-in date, the agent informed me that the landlord had decided not to provide the missing bed frame. This left me feeling misled and disappointed. Had I known that the landlord would not supply the bed frame, I would not have chosen to rent this apartment in the first place, as the main reason I opted for a furnished property was to avoid buying furniture. In addition, there were several non-urgent repair issues that needed attention. We submitted formal repair requests to the property agent about a week after moving in. Consultants were later sent to inspect the problems and prepare quotations, but month after month the status remained “under landlord’s review.” While I understand that many of these issues may have stemmed from the landlord, the agent also bears responsibility for my poor experience, particularly regarding the misleading information about the bed frame. Based on my experience, I would avoid using Leaders for any property-related matters in the future.

Jen · 6 October 2025

★★★★★ 5/5

Google

My experience with leaders has been great and this is especially because of Harvey Spoor who has been absolutely amazing throughout our entire letting process. From the very first viewing right up to the moment we collected our keys, he has been nothing short of exceptional. He was incredibly quick to respond to every email, always keeping us updated and informed about what was happening at each stage. That level of communication made the whole experience smooth, stress‑free, and genuinely enjoyable. Harvey went above and beyond for us, and we couldn’t be happier with the service we received. He is a solid 10/10 across the board.

Marie-Rose · 13 April 2026

★★★★★ 5/5

Google

Always been with Leaders since I moved to Southampton 3 years ago and would always recommend to anybody looking for a reliable estate agent especially Harvey Spoor at the Ocean Village office. He has been great helping us find a new property to let and continuously being available to answer any questions no matter how big or small. Thanks to him we have found the perfect property and signed in a matter of days with the peace of mind that everything is being handled quickly and smoothly. Thanks again to Harvey and his team for all their help and hard work. I look forward to the future in our new flat.

Laura · 16 March 2026

★★★★★ 5/5

Google

Sam has offered excellent service while securing a buyer for our property. He has a lovely manner which reassures both seller and buyer. This can be a stressful time but Sam’s calm and positive personality is really helping navigate us through. Thank you Sam xx

Jane · 19 March 2026

★★★★★ 5/5

Google

Sam was an excellent person to work with. He was very hardworking and did a great job at advertising the property. I was really pleased to work with him. Thanks as well to Jas for your work coordinating the sale towards the end.

Ben · 2 April 2026

★★★★★ 5/5

Google

We would like to say a big thank you to Harvey and the team at Leaders for their excellent support throughout our renting journey. We were looking for a home to rent in Southampton and initially did not know that Ocean Village would be the …

Katerina · 16 January 2026

★★★★★ 5/5

Google

I had a wonderful agent named Samuel! He very helpful in finding me a home. His ability to listen to all my requirements resulted in me finding the property of my dreams that fit exactly what I needed and a little bit more! Being a first time buyer can be intimidating but over the phone Samuel was very welcoming and kind, He’s even more lovely in person which put me at ease. He advised me and explained the steps on how to move forward with the property that I loved. He was very patient, helping me to understand the process and I felt comfortable to ask as many questions as I needed. I am incredibly grateful to Samuel for his patience and attention to detail regarding my home search. This has been a brilliant first time buyer experience and I wouldn’t have it any other way. Extremely happy with my experience and would highly recommend!

Sharna · 11 December 2024

★★★★★ 5/5

Google

Just want to say that Harvey has been amazing from start to finish of finding our rental property. His communication is great always willing to respond and indulge with extra viewings 😀 Harvey’s responses are always bright and friendly . He is an asset to the Leaders Ocean Village team.

Kim · 2 October 2025

★★★★★ 5/5

Google

I recently rented a flat in Southampton Ocean Village through Leaders, and the whole experience was smooth and stress-free. Harvey was fantastic throughout the entire process, professional, friendly, and always quick to respond to any questions I had. He made everything clear and easy to understand, which really took the pressure off. I’m very happy with my new flat and would definitely recommend Leaders (and Harvey in particular) to anyone looking to rent in the area!

Vivek · 5 November 2025

★★★★★ 5/5

Google

Really good customer service from Samuel Michelon (Sales agent) Recently went through the process of looking to buy a property and Sam was with us every step of the way. Amazing communication skills and really went over and beyond to show us properties that fit our needs. Sam was always flexible and his response time via emails was exceptional - always had the information on hand and was very professional. Really good people person and was always available to answer any questions. Highly recommended

Carlo · 24 June 2024

★★★★★ 4/5

Google

My previous experiences with Leaders (both as a buyer and as a potential landlord) had been satisfactory at best. However, I decided to give them another opportunity to let my property, and my experience was completely different. This time Harvey Spoor was assigned to manage the process and he has excelled. From the first meeting it was clear he’d done his research on my property arriving early to double check everything before prospective tenants arrived. Also going above and beyond to find me a suitable tenant in a specific timeframe (within two weeks of advertising). Harvey easily deserves 5+ stars, however my review is reflective of both my current and previous experience with Leaders Ocean Village.

Laura · 12 June 2024

★★★★★ 5/5

Google

My Review is for Mitchell Wicks the Property Manager of the flat I am currently a tenant. I had a massive issue on the night of the 27th of March when storm Nelson hit. I tried to secure the sliding door that goes to the balcony and the mechanism system just broke whilst the door was half opened. I had hailstones and water coming inside the flat + the awful winds. I couldn't sleep that night but I contacted Mitch earlier in the morning and explained my urgent situation and how I need it urgent help and he was really amazing. He understood the urgency of the issue and made sure to coordinate a maintenance team to help fixing the sliding door (provisionally) so no more water could come in. Thanks Mitch.

Catalina · 18 April 2024

★★★★★ 5/5

Google

I had a great experience with Leaders, and I would like to especially thank Harvey Spoor. He was professional, patient, and genuinely helpful, and with his support I was able to find the right home. I really appreciate all his efforts!

DEFEN · 25 September 2025

★★★★★ 5/5

Google

Great team and Harvey Spoor has been a massive help in getting us our new place. A very nice change from a bad estate agents we used to be with, Leaders are very professional. Harvey has been very helpful with any queries we have and is always quick to respond. Collecting keys was effortless and appointment time was kept. Finally a nice flat AND good management which is very hard to find in Southampton.

John · 24 July 2024

★★★★★ 5/5

Google

We would like to thank Harvey for his availability, his professionalism and his smile. He was our first estate agent when we arrived from France and it was through him that we finally found the ideal flat. We would recommend this agency.

Cecile · 23 August 2025

★★★★★ 5/5

Google

Harvey at Leaders has been great in helping me find the right property. I highly recommend Harvey to anyone looking for a reliable and dedicated agent.

İsmayıl · 16 January 2026

★★★★★ 5/5

Google

Great experience overall with Leaders. Harvey Spoor is lovely and excellent at communicating. He initially helped us find a property and supported us through the letting process. After a minor hiccup, Emily Westmore was incredible and did everything she could (AND MORE) to help us. Our collection of keys was easy, they are always quick to pick up the phone and our flat was immaculate upon move in. Highly recommend :)

Isla · 24 July 2024

★★★★★ 1/5

Google

I rented through Leaders for two years and found the management consistently poor. Maintenance issues were repeatedly ignored, a leaking boiler that caused water damage to the carpet, a broken shower that scalded one of us, door handles that fell off and were never repaired, and a dishwasher that was out of order for months, and several minor faults that were never fixed despite being reported multiple times. The letting agent’s frequently responded that they “couldn’t reach the landlord,” which is unacceptable when tenants are paying full rent. When we moved out, the landlord attempted to make unjustified deductions from our deposit for issues caused by his own neglect. We challenged this through the Tenancy Deposit Scheme, and the independent adjudicator ruled entirely in our favour, awarding the landlord nothing. Overall, our experience was disappointing from start to finish. Leaders’ communication was poor, maintenance was mishandled, and we were left to chase basic responsibilities that should have been managed professionally. I would strongly advise prospective tenants to look elsewhere.

Orla · 5 November 2025

★★★★★ 5/5

Google

I had a very positive experience with Leaders. The team were consistently professional, helpful, and prompt in their communication. In particular, Harvey was very helpful, ensuring that the entire move-in process was handled smoothly.

Emily · 15 September 2025

★★★★★ 4/5

Google

Harvey Spoor has been especially helpful and professional in helping me and my partner with our move between properties.

Oliver · 16 January 2026

★★★★★ 5/5

Google

Holly, Holly and Holly! We contacted Leaders to rent a flat in April. It was there that we first met Holly Rollings, she showed me around the flat and told me the negative and positive aspects of flat very clearly. We agreed to rent the flat and I made my deposit. However, we had a minor problem with my wife's job change and we were seriously worried that the contract in our current flat was going to expire and risky to not complete referencing process for a new flat. Here, one of the best Negotiators in this country, with both her professionalism and his skill in crisis management, stepped in, that person is Holly Rollings. Holly understood us and approached patiently. She said it was a while, she said there was nothing to panic about. She kept us constantly updated and stated that she was monitoring our situation. She responded quickly to our emails. We felt that she was with us and we completed the reference process successfully!. If it was someone else, they wouldn't have shown this patience, wouldn't have approached so quickly, understandingly and respectfully. (this is fixed in my previous experience) But Holly Rollings is, was made for this job. Leaders’s greatest chance is to have such a staff. From now on, just for Holly, we will recommend everyone to work with Leaders (the Ocean Village branch where Holly works, of course 😁). I don't remember ever receiving such a high standard of service in the UK. Thanjs again Holly! Mislina & Romeo

Romeo · 18 June 2023

★★★★★ 5/5

Google

Kieran from Leaders has been great! I'm a first time buyer and he has been very informative with the processes so far and has great availability for viewings too. Put us at ease when we were looking around the properties and also was very quick to get back to me regarding anything to do with offers or any general questions about the properties. Has been a very easy process so far thanks to the guidance from Kieran. Update: We have now completed our purchase and the service received from Kieran and Jules has been incredible. They have been quick to answer any queries we had and have been very transparent with us with every step along the way! Great service and lovely friendly people! Would definitely recommend to other first time buyers!

Chris · 18 June 2023