Leaders Waterside Properties Sales reviews

★★★★★ 5/5

Google

I was able to see two flats to rent with Holly Rollings and although I had some bad experiences with previous lettings agencies, Holly was very supportive and kind from the moment I've met her, to the moment my referencing was accepted. I can't thank Holly enough for helping me finding a better house to live in. I wish you all the success in your career.

Marta · 18 June 2022

★★★★★ 5/5

Google

I had quite of an issue with the appliances in my flat. I went to the agency in Ocean Village and Emily took care of the issue straight away. She was amazingly diligent and empathic. Issue was solved very quickly after that. Very much appreciated

Solange · 18 February 2024

★★★★★ 5/5

Google

Harvey was really helpful, made sure things got sorted just in time before my move-in even when I had made mistakes. He was quite proactive and quite to help resolve all the issues I encountered being a first time renter.

Azeez · 5 August 2025

★★★★★ 5/5

Google

As a first time buyer, there is an awful lot that needs doing/deadlines/understanding responsibilities - transferring money! but the whole way Richard and his team were fabulous. I faced so many frustrations and hold ups along the way, but Leaders emailed me regularly, kept me informed as to what was happening and where we were up to in the cycle and helped keep me sane! Really appreciate everything they did for me - so huge, huge thanks!

Denise · 19 June 2019

★★★★★ 1/5

Google

Avoid. Waste of time. Had a viewing booked on Saturday 17th of January at 10:30. I make my way all the way for the viewing only to be told there is no viewing booked.

Amir · 16 February 2026

★★★★★ 5/5

Google

I popped into this Leaders office the other day during lunch time to get something sorted involving multiple parties. Emily was very kind and helpful and put my mind at ease. Everything was done and dusted by the next day. Thank you, Emily!

Milán · 18 February 2024

★★★★★ 5/5

Google

We were helped by Holly at the Ocean Village branch. She was available, helpful, and kind throughout the entirety of the process despite the hiccups we encountered along the way. Working with her was a pleasure and should I ever need to look for a home again, Holly will be my first call.

Kau'inohea · 18 June 2023

★★★★★ 5/5

Google

We have recently moved with Leaders and their service has been absolutely fantastic. Holly was super lovely and she really made our experience more enjoyable. She is very professional, really friendly, as well as efficient - which was great when we had burning questions. Thank you to Holly and the Leaders team :)

Laura · 18 June 2023

★★★★★ 5/5

Google

Harvey helped us start to finish with renting our new flat, always instant replies to emails and overall great service from him. Would 100% recommend him.

Jack · 9 April 2026

★★★★★ 5/5

Google

Great experience with leaders although there was some unexpected changes but Harvey Spoor and Emily Westmore was very helpful and managed to make a deal for a lovely place

Richard · 22 September 2024

★★★★★ 5/5

Google

Many thanks to all at leaders ocean village for helping us find the most amazing flat. Emily was amazing and conscientious and went out of her way to be helpful and supportive. We had such a positive experience with all our queries being dealt with in a friendly professional manner. Thankyou so much we couldn’t have done it without you xxx

Julie · 18 June 2022

★★★★★ 5/5

Google

Another positive experience with Leaders. Thank you to Harvey Spoor, he is excellent at communicating both in person & on email. He was friendly & welcoming; generally just great customer service.

A · 24 July 2024

★★★★★ 5/5

Google

Leaders have been professional and met expectations for a quality letting agency. I’m pleased to have begun working with them and look forward to a smooth letting process. Harvey, one of their agents, has been very supportive and a pleasure to communicate with from the beginning.

Hao · 20 September 2025

★★★★★ 5/5

Google

I rented a flat through this agency, and the service was great. Harvey was very helpful and made the process easy.

Husain · 21 December 2024

★★★★★ 5/5

Google

Holly from Leaders came with us to meet a landlord outside office working hours, she was very knowledgeable, professional and kind! We are very grateful that she offered to meet us outside work hours. Our experience with Leaders so far has been great, they are very responsive and helpful - thank you Holly and Team!PositiveResponsiveness, Professionalism

Charlotte · 23 October 2022

★★★★★ 5/5

Google

Best estate against ever, Holly was amazing she help me get everything sorted and made sure that I had all the documents I needed and she always chased me up if I forgot something and if there was any update she would let me know immediately the response and communication in their customer service was amazing. Thank you so much!!!! Deffo recommendPositiveResponsiveness, Quality, Professionalism, Value

Dylan · 18 June 2021

★★★★★ 5/5

Google

Holly from Leaders came with us to meet a landlord outside office working hours, she was very knowledgeable, professional and kind! We are very grateful that she offered to meet us outside work hours. Our experience with Leaders so far has been great, they are very responsive and helpful - thank you Holly and Team!PositiveResponsiveness, Professionalism

Charlotte · 24 August 2022

★★★★★ 5/5

Google

James and Whitney have been great to work with whilst selling my flat. Both were really hands on with great communication, but it was never too much - just the right amount. Exactly what you want for something that can be quite stressful. They secured a number of bookings really quickly and I was happy to accept an offer soon after.PositiveResponsiveness, Quality, Professionalism

Nadia · 24 August 2021

★★★★★ 1/5

Google

This is definitely the worst rental company I have ever rented from. Full of excessive demands and rules. But if it were just that, it would be acceptable. From the first day of rental I had problems with them. Unfortunately the list of negative points is huge. Firstly, they didn't inform to me that the apartment would be put up for sale and me ad my family were surprised by recurring and uncomfortable visits. Furthermore, the water heater never worked properly. The apartment had two bathrooms and it was impossible to use both at the same time. The boiler needed to be changed and they just patched what was already bad. When we entered the apartment, the cleanliness was disgusting, with the kitchen cabinets and floor completely dirty and greasy. We need two days to do a proper cleaning. They left a lot of useless objects and things in the apartament, where even a spider (insect) was found. The sinks never drained properly. But the worst of all were the conversations with the location manager called Emily Westmore Marla, an arrogant, unfriendly, bad-tempered and sometimes discriminatory person. In a business that largely depends on immigrants, I believe this lady is working in the wrong place. And finally, when we decided to leave the apartment for all the reasons mentioned above, at check out they still charged us for cleaning, which I did and left in better conditions than I received, they charged me to unclog the bathroom sink that we keep it n the same way we received it and even though I have requested that it be unblocked, the plumber sent by Leaders refused to do it, claiming that the flow was just reduced and it was not a blockage. And they even charged me for burned out light bulbs. I don't recommend this company to anyone. If you have no option, be extremely careful, documenting everything and demanding that everything be done and corrected, as they cannot be trusted. For anyone interested, the apartment in question is located at 85 Canute Road, Charter House.

Marcelo · 18 May 2024

★★★★★ 5/5

Google

I have had a very easy move in process thanks to Holly and the team at Leaders. Along with that the further communication with Sophie regarding the property and my tenancy was very effective.

K.K · 19 March 2024

★★★★★ 5/5

Google

Sophie is great to deal with and always on the case, was good to have her as our representative.

Lukasz · 13 November 2024

★★★★★ 5/5

Google

I would like to thank Emily at Ocean Village for all her help and support especially with all the online applications. I felt she went above and beyond to heĺp me and made this move go as smoothly as possible. Highly recommend this branch.

Sandra · 18 June 2023

★★★★★ 5/5

Google

Sam has been fantastic! He has been very friendly, professional, reliable and communicative in assisting us to find our appartment.

Jeanine · 1 October 2024

★★★★★ 5/5

Google

As landlords, we have worked with Mitchell Wicks over a number of years. He has always been helpful and efficient in sorting out maintenance problems and liaising with our tenants. It has been a pleasure to work with him.

Adrian · 29 March 2025