Leaders Waterside Properties Sales reviews

★★★★★ 5/5

Google

I would just like to say how amazing Alacey has been since taking over as our property manager. We had nothing but issues previously with leaders including a spell where we had no hot water for 3 weeks due to negligence of our previous property manager. We recently encountered the same issue and Alacey was able to get it sorted for us in just a few short days! She has been fantastic and provided outstanding customer service - Thank you Alacey.

Crystal · 18 June 2023

★★★★★ 5/5

Google

Emily was incredibly friendly, helpful and professional while my partner and I were looking for a flat in Southampton. We were not able to come to Southampton for a viewing, but Emily ensured the online viewing process went as smoothly as possible - something we had not seen at all from other estate agents. Emily was also vey responsiveness to our phone calls and emails which enabled the process to move along very quickly. 10/10 service - I would highly recommend both Leaders Ocean Village and Emily!

Jake · 18 June 2023

★★★★★ 5/5

Google

I have received an excellent service from Leaders Ocean Village Sales team - Jules and Kieran and Becky have been exceptional, so supportive, friendly and professional throughout even initially during the difficult period of lockdown with the process of the sale of our property. Communication was brilliant, Jules and Kieran was always available to speak to with all queries and advice and information was given where appropriate. and kept me updated regular in respect of any viewings of the property and any milestone updates. It has been a pleasure dealing with the sales team . A big thankyou and sincere appreciation to you all ,we could not have completed the sale without their support and professional service. I would definitely recommend Leaders estate agents.

Angela · 18 June 2023

★★★★★ 5/5

Google

Harvey is polite, patient, personable and highly professional. He proved a great source of pertinent information about the flat and renting on the whole.

Rjod3 · 15 October 2025

★★★★★ 5/5

Google

My experience with Leaders Letting was very good. This is the first time I rent a property in the UK, and Leaders really helped me a lot. The agent in charge of the property (named Harvey) was very kind and patient. He happily helped me with all of my questions regarding the process.

Athina · 16 August 2024

★★★★★ 5/5

Google

Thanks to Leaders' Ocean Village branch, I've finally sold my first flat! Mark, Jules, and Kieran were incredibly helpful in ensuring the sale kept progressing by regularly chasing up solicitors and providing us with updates from the beginning to the end. They were very professional, their communication was brilliant, and as a result, they made the sale far less stressful. I highly recommend their services to anyone wanting to sell their property!

Eamonn · 18 June 2023

★★★★★ 5/5

Google

Recently rented out my flat in Southampton. Positive vibes experience from start to finish with Emily and Harvey. Got my flat advertised rapidly, found a tenant in a week and help me get all the certificates sorted. Definitely recommend vs some of the other agents in the area.

B14ndie01 · 16 March 2026

★★★★★ 1/5

Google

Landlord review. You should bear in mind that when you deal with Leaders Ocean Village, you are essentially dealing with 3 separate entities, the local branch, the property management department somewhere else in Southampton, and the Leaders organisation. This is a review of all 3 as that's what you're stuck with. Good stuff: - Online portal. - Inventories/inspections are detailed and useful. - Mostly kept the apartment occupied. - Emails that inform about the latest/coming residency laws are great. Bad stuff: - Subscription traps i.e. signing me up to things without my consent despite me repeatedly asking them not to do it. - Those subscription traps were often claimed to be "free trials" that I got immediately charged for. - Failing to refund those "free" trials despite saying they would. - These subscription traps were sneaked into the middle of emails and claimed they are signing me up to products that *I* requested in previous communications (which I obviously didn't) and then when asked about this admitting "they are just automated email templates that get sent to everyone". - Forgetting to put my property on the market until after tenant had moved out. - Increasing monthly fees without notice/justification. - Demanding rent from a tenant that had already moved out. - Demanding cleaning money from tenants that had moved out and had left the apartment clean. - Forgetting to notify me that tenants had moved out. - Sending me unsolicited contracts with 3rd party companies for me to sign and those contracts were automatically signed just by viewing them (which most probably shared my data with them i.e. breached GDPR). - So many ignored emails. - Some scammy "zero deposit" scheme where the tenant pays leaders a "fee" to not have to put a deposit upfront. I asked not to be included in this scheme and was ignored. Asked to get some money from the deposit to cover cleaning costs and they said they would but then silence and no money, wonder if the tenant got the deposit back on this scheme either, doubt it. - Unclear invoicing at times - Communicating with them is a pain as they are spread over various branches and their internal communication is a joke - They recommended I substantially raise the rent when a quick search revealed identical apartments in the same building available for much cheaper - Varied from person to person, but I got the impression they generally didn't care about my business, maybe as I was letting just 1 property - Losing electrical safety certificates and then charging me to get them done again - Charging for a plumber to go turn the water on instead of just telling the tenant to do it - I forget why but I recall the out of hours number was largely useless TLDR; useless at best, scammers at worst.NegativeProfessionalism

Matt · 18 June 2022

★★★★★ 4/5

Google

Thank you Leaders for helping us rent a beautiful flat on Ocean Way! The flat was clean and newly painted, and any maintenance issues flagged were quickly taken care of. Amelia, Holly and Emily were always helpful and lovely to speak to. We were given several similar alternatives when the flat we initially wanted was taken, and viewings were arranged efficiently. We were also given video tours where possible. One minor criticism was that communication via email for the no-deposit option and document checks process were a little unclear. We had to phone to get clarification, but for which we were given really helpful advice. Despite this, we were very happy with the service and would definitely recommend Leaders to anyone looking to rent a property in Ocean Village. UPDATE: Changed my review to 4* because of poor communication from the building manager during the tenancy. We had to call the admin team for further clarification (who were brilliant, but we should have been able to get this information from the building manager).

Grace · 18 June 2022

★★★★★ 5/5

Google

Thank you to Leaders for efficiently securing us suitable accommodation. The process was smooth, professional, and well managed -special thanks to Harvey and your team. We really appreciate the support.

Lovejoy · 16 March 2026

★★★★★ 1/5

Google

Avoid at all costs! Honestly, one star is too much. No care given to new / existing tenants. They'll leave you homeless to please their landlords. In June, I viewed a new property with Leaders and loved it so placed a holding deposit instantly. We had gone through the referencing process and signed the tenancy documents. Everything was agreed on and set for a move on the 14th of September. On Friday 4th September i received a call from Emily Westmore saying the landlord is going to have to push the move in date back by two weeks as the sale of his new property had not gone through. This was first of all frustrating, due to the tame frame we had and had been working on. But also unrealistic for us as we had to be out of our current apartment on the 14th due to that being sold. It also left us with no alternatives as my partners family live in London and during this pandemic my family could not accommodate. We went back and forth with the landlord and on Friday he had 'agreed' to stay in a hotel so we could move in on the agreed date. Over that weekend, we arranged for Sky to be moved, arranged for moving vans and bought furniture. On the following Monday, I started my day with a call from Emily again saying that the landlord had thought about it over the weekend and no longer wanted to stay in a hotel so we could now not move in on the 14th. To make matters even worse, the landlord was now not ready to even set a move in date. Leaving us both very confused. The response from the branch was poor and I was left to feel like we weren't cared about. Me and my partner were left with no solution, zero help and nowhere to live. I have since found a property with a different Estate Agency and found the service far better.NegativeResponsiveness, Professionalism

Dan · 24 August 2021

★★★★★ 5/5

Google

I found the service provided by Holly Rollings & Emily Westmore very professional, helpful and prompt. The two ladies have handled my new tenancy agreement plus all related logistical matters in a timely and professional manner. They kept my informed every step of the way despite me being thousands of miles away in Jordan. I recommend Holly & Emily highly and pleased to say that it has been a great pleasure working with them.PositiveProfessionalism

Sami · 18 June 2022

★★★★★ 1/5

Google

My sister was a landlord through Leaders. She passed away in August and Leaders sent my family forms to fill in - with her name spelled wrong and "we are sorry your mum passed away" message. They tried again, and included other people's …

Gavin · 16 February 2026

★★★★★ 1/5

Google

Tenants beware!! Its been over 4 weeks since exiting a rented property and I've heard nothing from leaders regarding returning my deposit (c. £1400) apart from the process is under way. There has been no communication about any proposed deductions. The landlord is telling me that leaders have emailed me with details - so I can only presume they are lying to him? Its reached the point where I've had to raise the lack of action through the formal dispute service... My first experience of an issue like this in approaching 20 years of renting Stay well clear!NegativeResponsiveness, Quality, Professionalism

Thomas · 18 June 2021

★★★★★ 5/5

Google

Many thanks to Whitney and Richard, the sale of my flat in Ocean Village has been smooth and effortless, especially considering the recent difficult circumstances with COVID 19. Richard was professional and attentive to detail when I first met him for the valuation of my flat. Both Richard and Whitney were very polite and supportive throughout the whole process, giving me regular updates, particularly during lockdown. Whitney was particularly helpful and professional when discussing offers as well. It has been a pleasure dealing with the sales team at Leaders and I highly recommend their services.PositiveResponsiveness, Quality, Professionalism

Vivian · 18 June 2021

★★★★★ 5/5

Google

Miss E.Trip has been amazing although she is over her head sometimes god bless her managing lots of properties. But she has always came through for me and my wife and does put the tenant interest as a priority. Just recently she spent a great deal of time on the telephone with me to solve some queries that I have. we are glad to have her as a property manager for us.

AZ · 18 June 2022

★★★★★ 5/5

Google

I was searching for a property to rent in Southampton for about two weeks. Previous letting agents were unprofessional and disappointing. I then met Emily, who was just bubbly and really easy to get on with. I am pleased to say she found me the property of my dreams in central southampton at a really good price! My offer got accepted today and I cannot wait to move in. THANK YOU so much Emily ❤️PositiveResponsiveness, Quality, Professionalism, Value

Mikey · 18 June 2021

★★★★★ 5/5

Google

They have very good properties and are very professional with their services. Special thanks to Harvey for making my move in experience smooth and easy

Manas · 16 February 2026

★★★★★ 5/5

Google

Leaders have been professional & up to standards when it comes to what you’d expect from a letting agency. I’m happy to have started business with them & looking forward to a smooth Letting. Harvey an agent with Leaders has also been very reassuring & pleasant to communicate with through out the start of the letting process.

Kayla · 8 September 2025

★★★★★ 5/5

Google

Moving from overseas can be a stressful experience but Emily and Sandeep were fantastic when helping me find a property! Virtual viewings were no problem and any questions I had were answered promptly and in a friendly manner. Thank you so much for all your help!

Stephanie · 19 March 2024

★★★★★ 5/5

Google

Even though we didn’t end up going for a property with leaders. Chelsea Bhakar was amazing. Professional throughout the time of me speaking to her and consistently keeping me up to date with properties and updating me on one’s we had been interested. Thank you Chelsea you were a massive help!

Adam · 20 November 2023

★★★★★ 5/5

Google

I worked with Leaders Ocean Village Southampton for renting a flat. They were very professional and friendly. They made me feel confident about the whole process. All paperwork was handled via DocuSign, which was so quick. They replied all of my emails in a quick way, and they fully answer all of my questions with kindness. They left a cute note wishing a happy life for us in our new flat. That was so nice, because I felt a bit nervous when I first came home. but seeing this note made my day. Working with them was so nice, because I completely trusted them and they didn't let me down. On the contrary, they did their job so professionally. That's why I recommend Leaders Ocean Village to everyone. I was beyond satisfied by their services and I am thankful for everything.

İrem · 19 June 2019

★★★★★ 5/5

Google

We have recently purchased a house through Leaders Ocean Village and have been extremely happy with the service we have received. Richard has been fantastic throughout the process, always responding to any queries promptly and answering any First-Time buyer questions we might have. Hannah was also very useful in organising viewings of the flat before exchange so we could take measurements. After dealing with other estate agents at the beginning of this process, Leaders have really impressed us and I would definitely recommend them if you are buying a property in this area! Thank you all!

Ben · 19 June 2019

★★★★★ 5/5

Google

Having just sold my property in Ocean Village with Leaders I have nothing but positive feedback. Richard, Whitney and Hannah were always very professional, helpful and quick to respond to any questions. Richard was really positive and enthusiastic when first valuing the apartment. We also felt they worked really hard to get us a good but fair price.The location of the office right in the heart of Ocean Village is also great! I would definitely recommend when selling your property in or around Ocean village to use Leaders!

Rob · 19 June 2019