Trusted Agent profile · Ocean Way
★★★★★
351 reviews across 1 platform
Unit 8 The Blake Building, Ocean Way, SO14 3LN
Leaders Waterside Properties Sales's office in Ocean Way, at Unit 8 The Blake Building, is rated 4.5 out of 5 across 351 reviews on 1 platform, including 351 Google reviews rated 4.5.
Every review we hold for the Ocean Way office, from every platform, shown as written. First names only.
5/5
GoogleHarvey was a great help in finding our new rental and was super supportive throughout the whole process! Can't fault him. Thanks to all!
Dear Spike Sealey Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe couldn’t recommend Harvey Spoor enough. He has been incredibly helpful throughout, always quick to reply and happy to answer any questions we had. His support has made the whole process much smoother.
5/5
GoogleJust wanted to say a huge thank you to Leaders for their fantastic help with the purchase of my new home. They were always responsive, knowledgeable, and made the whole process so smooth. Highly recommend!
Dear Adrian S, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
5/5
GoogleVery helpful staff, I organised this tenancy completely by remote, and in quite a short time also.
Dear Michael J. Sizeland We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleHarvey was extremely professional and helpfull from first contact viewing properties to collecting the keys. Every step was explained clearly and promptly. Many thanks.
Dear Peter Butler Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe are French and we decided to invest in Southampton. We found an excellent real estate agent: Samuel Michelon who works for the Leaders agency in Ocean Village. He was very serious and very professional with us and allowed us to find an apartment which we bought. He was very helpful and very facilitative in our transaction. We highly recommend his expertise and the quality of his services.
Dear Ami Consulting Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA huge thankyou to Whitney & Richard for everything. From the initial call I knew I was in safe hands. You went out of your way to accommodate all of my needs, I felt completely confident with your service. Professional, polite, friendly, efficient, not pushy..... what more would you want? Thankyou all again, highly recommended.
Hi Justin Bowen, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Ocean Village branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleVery professional and smooth. Thanks to Harvey and the team.
Dear 93kmz Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have dealt with Abi at the ocean village branch numerous times and she is a pleasure to deal with, she is incredibly helpful and diligent.
Dear Theo Adamson Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleA very professional service. Understood when there were unforeseen difficulties. Always polite and helpful. A pleasure to work with. I’d have no problem recommending Leaders and Harvey in particular to friends or family.
Dear David Rees We greatly appreciate your 5-star review and the time you took to share your experience with Harvey. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleSelling property isn't an easy job and often it takes longer than you think. However with Leaders at your side you couldn't have better support. Richard has been a constant source of professionalism, persistence and reassurance. Whitney has also been steadfast in getting the right deal for her client and protecting their interests . Would recommend them without hesitation.
Hi Chris and Joy, we are so happy to read such a great review about the Leaders team at Ocean Village, Southampton! I completely agree with your comments as selling property isn't an easy or straightforward job but we are so pleased to read that Richard and Whitney have been able to provide such a high level of support and assistance to you throughout this process. Our customers recommendations mean a lot to us as a business and we are delighted that the team have been able to earn yours. We will ensure your comments are passed onto the team. Kind Regards, Leaders
5/5
GoogleLeaders have been a great company to work with especially Amelia and Holly! They both were very professional, friendly and great at giving us updates and assuring that out letting process will go smoothly. Thank you Leaders Ocean Village team for finding us a home!
Dear Dee Gee, Thanks for taking the time to leave us a review , we appreciate your feedback All the best, Customer Care Team
5/5
GoogleVery happy with the service! I had some issues with the property I'm renting but Sophie has been amazing at resolving these and quickly!
Dear Paola Georgieva Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe are extremely happy that this is Emily and Holly who helped us with our first experience of rent in the UK. They navigated us through the entire process of rent; were very passionate especially with answering our numerous questions. Their answers were always fast and helpful and the whole service was very professional. I can not but mention their attitude : caring, understanding and friendly. They made the entire process so much less stressful for us.
Dear Stepan Stepanenko Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI recently rented a property through Leaders. Harvey and Emily were friendly, professional, and responsive to all my questions.
Dear Abyh25 Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleEmma is so unprofessional, she won’t answer emails or give me a call back. I have been chasing a deposit for the past 2 months and a half and still haven’t got it
Dear Sir/Madam We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. We have asked the team to make contact with you as soon as possible. Kind regards, Customer Care Team
5/5
GoogleEmily and Holly have gone out of their way to assist for the Lease of an apartment in Ocean Village They have both responded immediately and politely when we have had a query, My wife and I met them both personally last Friday in their offices and they were both extremely pleasant and helpful with our queries They have been dealing with ourselves and my Daughter and Son in Law in Malta, where we spent 3 months holiday and they have been assisting with sourcing accommodation in the Southampton area for us. With my wife and I returning to the UK for 6 months for an extended holiday since last been in the UK for 9 years from South Africa and losing touch and reality of how things work in the UK it has been an experience we were unsure about and they have guided us through the necessary process very professionally and so far , so good and may the relationship continue. Susan and Alan
Dear Alan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had purchased a flat in Southampton through Leaders. I am pleased to state that I had excellent support throughout from Leaders. I would make special mention of Jules Rogers who had initiated the purchase and who was very patient with my incessant queries during the different stages of the purchase. Jules' colleagues ( Mark Kimber & Kieran Aldous) were equally helpful . I would also place on record my appreciation for Rebecca of Leaders.co.uk who mediated between my solicitors and the vendor's. I am indeed grateful to Leaders who ensured I had no reason to worry throughout the time I was with them. I would recommend Leaders for anyone looking for a property in Southampton / Ocean Village.
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleIt was the worse experience I had with this agency When I moved into the property I stayed 1 month without hot water which is not legal by law Their NDO is a scam, they take extra money from you every month and at the end they don’t refund you the money when the tenancy ends, not only they charge you extra for the no deposit option they also ask you to insure stove, over and fridge etc .. so I don’t understand why you’re taking extra money and don’t refund my deposit, this should not be no deposit option, this should be called scam!!!! Their service is just about marking money which is fair but also help your customers - after I insured the Fridge and the oven plus paying deposit every month - at end of my tenancy agreement they said we will check if you need to pay anything extra and they have asked me to pay 769 pounds to fix the stuff in the property that was already damaged… scam !!!!!!!! Will never deal with them again
Dear Alex Masto, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
GooglePurchased a flat through Leaders Ocean Village office. Absolutely faultless service, far in excess of other agents. Both Kieran and Becky were excellent. Highly recommended. Now using same for letting the flat.
Dear Paul Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAfter struggling to find a flat for my son to rent either online or by phone, they all go very quickly (we live in Oxfordshire) we drove down to Southampton and started at Leaders Waterside. We met Holly who was so very helpful and told me not to worry as she would help. And she did. She pulled out all the stops to help us find a flat. Always answering emails or ringing me back and being very calm and knowledgeable. I can’t thank her (and Emily) enough for taking the time in what is a very busy market for lettings.
Dear Kathy, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe recently marketed our property with Leaders Ocean Village after becoming very dissatisfied with the service we had been getting from another Southampton agent in London Road. From the initial contact with Jules through to the handling of the sale with Kieran the team have been exceptional. Within days we received multiple viewings, 3 offers, and most importantly, we were kept up to date by Kieran all the way through. Communicating with your client seems the simplest of tasks that somehow evades most estate agencies. Not Leaders, they delivered exceptional service, from committed and dedicated people who genuinely work for their clients. Highly, highly recommended.
Dear Alan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleHarvey Spoor was super helpful, everything was done very professionally and quickly.
Dear Kojo Sako Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleProfessional and Proactive ... had an offer on our property within 2 days of it going on the market. Richard did a fantastic job managing things through to completion even during the covid lockdown and was always on hand for regular updates. Thanks again to Richard and his team👍PositiveResponsiveness, Quality, Professionalism, Value
Hello Rob, Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Leaders Estate Agents Ocean Village
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Waterside Properties Sales's Ocean Way office has 351 reviews across 1 platform: 351 on Google.
Leaders Waterside Properties Sales Ocean Way is rated 4.5 out of 5 across all 351 reviews, and 4.5 out of 5 on Google from 351 reviews.
Leaders Waterside Properties Sales Ocean Way, Unit 8 The Blake Building, Ocean Way, SO14 3LN.
