Leaders Waterside Properties Sales Ocean Way reviews

★★★★★ 1/5

Google

Leaders are possibly the worse letting agent I’ve had the misfortune to have to deal with, they are unprofessional, unresponsive and unscrupulous. They don’t adhere to government guidelines relating to returning deposits. If you are a tenant you are treated liked a second rate citizen especially if you happen to be checking out if a property. They don’t bother return phone calls or emails and if they do respond they lie in their emails. On a number of occasions I was assured my deposit rerun had been processed and would be with me within 3 working days....after 5 working days someone actually admitted nothing had been actioned & it was just sitting there in actioned. The head of letting sand head of property management are two of the most unprofessional people I’ve every had to deal with and clearly don’t have any professional pride or integrity. If you have any option DO NOT USE Leaders Ocean Village, unless is you like stress, frustration and being lied and totally inept service.NegativeResponsiveness, Quality, Professionalism, Value

Tracey · 18 June 2021

★★★★★ 1/5

Google

Worst company ever. they are very welcoming at first, so they have your money, and then they show their true colours. One of your agents (Huseyin Dengizer) keeps on calling, texting and emailing me that I haven’t paid my rent when I have and telling me to prove it. Which I did but every month I keep getting the same thing. The others Agent for example ( Holly Rolling) was rude and never listens to you. Also the property management apparently is never in the office. We had a Water leak coming from up stairs flat, mould problem and other problems just keep on coming but were never resolved. And we never get compensation We had proof (photography and video), emails and called them so many time but no one cared, all they do is just keep asking for more money and when you Leave the property they always ask for £147 for cleaning plus other made up expenses, I would genuinely not recommend this company and I hope they don’t make your life as miserable as they made mine.NegativeResponsiveness, Quality, Professionalism

Alzira · 18 June 2021

★★★★★ 5/5

Google

I have been dealing with Whitney and Hannah for the sale of my property. I’ve had an offer for the full asking price on my property within 3 weeks of listing it for sale, which I’m very pleased with. To me this shows that the valuation was pitched at the right level to attract buyers. Both Whitney and Hannah have been very helpful and friendly on any occasion I’ve needed to deal with either of them, and one of them has always been available to take my call, or return it within very reasonable timeframes. I wouldn’t hesitate to use them in the future, particularly if Whitney and Hannah are involved!PositiveResponsiveness, Professionalism, Value

Kyrie · 18 June 2021

★★★★★ 5/5

Google

Started the process of the sale at a difficult time (days before the corona lockdown) but with the aid of Richard and others I was supported and reassured throughout. With weekly updates and concise feedback of views and general interest I was able to sell my apartment very easily, and with complete confidence. Very professionally displayed advert, with attention to detail on the photography and description we were able to source a number of interested viewers leading to a (hopefully) very happy purchaser in the end. Other experience with two other local estate agents only shine a more positive light on leaders. Couldn’t recommend enough, and wouldn’t dream of selling through anyone else. Just wish my purchase could have also been through themselves, as no doubt it would have saved me a lot of stress and time! Thanks again Richard, Whitney and others. Mike Jones :)PositiveResponsiveness, Quality, Professionalism, Value

Mike · 18 June 2021

★★★★★ 1/5

Google

Worst company ever. If you ever rent their houses, you will lose a normal life forever since dear Miss Alacey Brooks will keep an eye on you all the time and send stranger workers to "fix" the apartment even though you didn't do anything wrong to the house and there is nothing wrong with the facilities in the first place. 👏🏻 …

王耀迪 · 18 June 2023

★★★★★ 5/5

Google

the whole team at leaders we informative and keen from the kick off. when ever I had a question they covered the response in detail. We are yet to move into the flat, yet I think Richard and his team with ensure it goes smoothly. thanks . . . . Nick ................................................................................................................. Nick Hyde - Proud owner of a flat in Ocean Village thanks to Richard and his team.

Nick · 19 June 2019

★★★★★ 5/5

Google

Dealing with Leader was quick, easy and they very responsive. Shout out to Holly that assisted us and arranged the viewings.PositiveResponsiveness, Quality, Professionalism

Stephan · 18 June 2022

★★★★★ 5/5

Google

Richard Semedo from Leaders is truly professional. He was a great help with our purchase. Thanks to him we were able to buy our apartment with complete confidence. Diplomacy and efficiency are two of his main qualities. Previously we were tenants in Southampton and I particularly thank Gareth Carpenter for his professionalism, his kindness and his ability to resolve all the difficulties that internationals face. I recommend Leaders.

Claude · 19 June 2019

★★★★★ 5/5

Google

Harvey helped me find my first solo property and was extremely helpful with answering all of my questions and made the whole experience very pleasant! I’m extremely happy with my find and very happy with my choice to go with Leaders

Abigail · 9 August 2024

★★★★★ 5/5

Google

Leaders Ocean Village were excellent in handling the marketing and sale of my apartment, both Hannah Russell and Richard Semedo acted very professional and kept me well informed on how the sale was proceeding, how the visits were going and also feedback from viewings which I considered very important to me the seller. I strongly recommend Leaders and would not hesitate to use them again.

Neil · 18 June 2020

★★★★★ 5/5

Google

Huge thanks to the team at Leaders for making our moving experience a seamless one. Harvey Spoor provided great customer service from the initial viewing all the way to securing the property. Would highly recommend⭐️

Will · 11 November 2024

★★★★★ 5/5

Google

Leaders was a pleasant surprise during our moving process to Ocean Village in Southampton. While all other estate agents from agencies throughout the city would virtually give us zero attention, Emily W., senior negotiator, was outstanding! She would promptly reply your emails and answer your calls always with a more than positive attitude! Leaving London just got so much easier because of Leaders and Emily! Their support and partnership with great companies made all the difference. Thank you so much for making this transition as smooth as possible!PositiveProfessionalism

Lu · 18 June 2020

★★★★★ 5/5

Google

Over the moon with our new property in Ocean Village, Extremely helpful staff guiding us through our first purchase. Would like to thank Whitney and Richard for all they’re help and making this possible.

Daniel · 19 June 2019

★★★★★ 5/5

Google

Many thanks to Richard and his team Whitney and Hannah for their professional assistance throughout our recent purchase of an apartment here in Ocean Village. They have always been very courteous and helpful on our many visits to their office and have guided us through the purchase of the property with ease. Sincere thanks and we wish them continued success for the future. Robert & Lynne

Lynne · 19 June 2019

★★★★★ 4/5

Google

Emily the estate agent was wonderful answering any questions I had and getting the answers back to me quickly and efficiently. When I got put down for a no deposit option, when I had stated I would like to do a deposit, I phoned and Aaron delt with the problem straight away. Over all really good people service and documentation skills, fast and efficient, not as good a job by their administration team but they then made up for it as a team.

Rosie · 19 June 2019

★★★★★ 5/5

Google

The services of the Leaders Ocean Village brand is very nice. They have a lot propertis in ocean Village and city center also help me find my dream flat in ocean Village. I met agent Greg Fidler, he had a very nice communication with me, and always help me talk to landlord, keep me updated the newest informations. When I got the key and move into the place, I found a welcome card in the flat, which been signed by all the stuffs from Leaders Ocean Village, that is very warm! Highly recommended!

Steven · 19 June 2019

★★★★★ 5/5

Google

Above average accommodating, very professional in their business, very friendly in their correspondence. To mention a few of the many times they have proven true the aforementioned characterizations: They communicated on our behalf with the landlord and successfully reduced the rent, even after we had signed the pre-contract agreement. Almost all paperwork was handled via DocuSign, and they changed the contract a handful of times to accommodate any concern we had, no questions asked. Upon entering the property we received a welcoming letter signed by the entire team at Leaders Ocean Village. They immediately (w/12h) responded to any queries via phone or email and handled any (non-emergency) issues that came up with the house within a working day. Lastly, they have kept in contact with us to ensure we are enjoying the property and to follow up on any issues we may have had. We are beyond satisfied by their services, it is real estate management the way it should be.

Stelios · 19 June 2019

★★★★★ 5/5

Google

Absolutely perfect experience with the Leaders team. Significantly and especially Richard Semedo, with his instant, informative and always helpful replies. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value

Kieron · 18 June 2021

★★★★★ 5/5

Google

Emily was fantastic during our viewing, very professional and answered all of our questions thoroughly. Amazing service overall, highly recommend this estate agency.PositiveResponsiveness, Quality, Professionalism

Rebecca · 18 June 2021

★★★★★ 5/5

Google

When I was looking for a flat, I was spoken to by a very helpful and professional staff member called Amelia. She immediately put me at ease and found out what my requirements are. During the viewing she was extremely competent and answered all my questions thoroughly, and although I didn't go ahead with the let, she didn't put me under pressure and was superb throughout - a real credit to the business.PositiveProfessionalism

Michael · 18 June 2021

★★★★★ 5/5

Google

Holly was very professional, responded quickly to our questions and an all round very friendly person. Wonderful experience!

Rae · 18 June 2022

★★★★★ 5/5

Google

when i initially started looking for apartments, i had no clue how to go about with the process and i was so nervous. when i approached leaders, i got in touch with Holly Rollings who helped me so much through the whole process. i had several questions and doubts and she guided me through everything. a huge thank you, Holly!

Loretta · 11 January 2023

★★★★★ 5/5

Google

Recently moved into a property through leaders and was speaking with Harvey Spoor through the majority of the process. He was very efficient in his responses and information provided whenever we had any questions, overall helped make the process much smoother and I’m grateful for his help! Great guy

Joshua · 22 April 2025

★★★★★ 1/5

Google

The one (necessary) star goes to Gareth, who is unfortunately the only person in this company showing any professional attitude. It is a pity he is only responsible for finding a property, as the maintenance is whole other story: I had to move into a dirty apartment, with a disgusting mattress, no hot water and no induction, not even to the trash bins. The mattress was replaced after a week, leaving me without a bed for the evening, as it took a while for the new mattress to unfold (it was left in a roll). A cleaning was arranged first after endless discussions and inspections, as well as accusations of "bizarre" statements from my side, which I had to prove with endless photos (over 250 pictures taken for 6 months). The cleaning was performed very unsatisfactory and I was offered a reimbursement of the check-out fees, which never took place, more so they are trying to bring through a deposit-deduction now, exactly for the cleaning! I rented the second most expensive property I was offered, but was left without hot water (it took 2:20 min. for it to arrive) for the whole 6 months, as well as no heating when it was really cold, for over 3 weeks. Not that you get the impression, that the heating was solved after 3 weeks - I was simply asked via email, if it is resolved now...My e-mails were ignored or words put in my mouth by the 6th consecutive agent (from the 3rd branch), who was dealing with my case. I had to inform them of the whole previous correspondence with their colleagues and yet, magically I was never understood correctly... I am saving here most of the details, but the ongoing troubles, ignorance, and absolutely impudent behaviour from Leader's side, has costed me a lot of nerves and monies for just 6 months.It is a shame that such highly unprofessional individuals can call themselves Property Managers! I should have taken direct contact not only with lawyers but also with the landlord, as I am sure the latter has no idea which condition their property is actually in.

Martina · 19 June 2017