Every review we hold for the Ocean Way office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe have nothing but praise for Leaders branch at Atlantic Village Southampton. We are very thankful for Richards guidance and helpfulness in directing us to this lovely flat. Hannah and Witney too were very helpful and efficient ln the administration, all being most pleasant and polite at all times. Thank you very much.
Mercy · 18 June 2020
Agent replied · 17 June 2024
Hi Mercy Jarman,
Thank you for the great review of our Leaders Estate Agents Ocean Village team. It’s fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Leaders Estate Agents Ocean Village
★★★★★ 5/5
GoogleI have viewed a number of apartments in ocean Village through Leaders.
Lizzy has been very professional and her customer care skills are excellent.
I am very positive on finding the apartment l would like to purchase in the near future.
John · 19 June 2018
★★★★★ 3/5
GoogleFriendly welcome on arrival, they had already listed the property in the past, so new all the details. Responded with a quote very promptly.
Simon · 20 December 2023
Agent replied · 17 June 2024
Simon Maughan, thank you for taking the time to leave us feedback about your experience with us.
★★★★★ 5/5
GoogleThe agency has an excellent service. Emily was very helpful with every step of the renting process and communicated with us very well. It's probably the first time I was satisfied with an agency service.
Tina · 18 June 2020
★★★★★ 5/5
GoogleAfter dealings with both Richard and Whitney for the purchase of my apartment on the Marina at Ocean Village I can highly recommend them. Very polite, very friendly and refreshingly professional! Been an absolute pleasure dealing with them. If you are looking for properties in this area these are the people to contact!
TimFox · 19 June 2019
Agent replied · 17 June 2024
Hi Tim, we are so happy to read such a great review about Leaders Ocean Village and we are delighted to read that Richard and Whitney have been able to provide you with such exemplary service throughout the purchase of your property! We recognise what a complicated process this can be and so are pleased that Richard and Whitney have been able to provide you with such a great experience. We will ensure your comments are passed onto the team. Kind Regards, Leaders
★★★★★ 5/5
GoogleWe received an amazing service by Richard and Whitney. From the start they provided a professional service at the highest standards. They kept us well informed. We would highly recommend Leaders and we couldn’t be happier with the overall service and outcome we received.PositiveResponsiveness, Professionalism
Kasia · 24 August 2021
Agent replied · 17 June 2024
Hi Kasia Pajak,
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Ocean Village. We're so happy you had a positive experience with us.
Don't hesitate to be in touch if you require anything further.
Kind regards
Customer Relations Team
★★★★★ 5/5
GoogleI was really impressed with the service and help I got with Alacey Brooks; she went that extra mile to sort out the issue I had with my flat.
Ian · 18 June 2023
Agent replied · 17 June 2024
Dear Ian
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleHad a lovely view with Harvey, who is on time, patient and professional!
Xinyun · 11 June 2024
Agent replied · 23 August 2024
Dear Xinyun Ma
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleGreg Fidler is incredibly helpful, professional and overall a really friendly chap. Would definitely recommend speaking to him when visiting Leaders. Always getting back to us with information straight away as well which is very refreshing!
Garbage · 19 June 2019
★★★★★ 4/5
GoogleRichard Semedo and his team helped me to sell my house. They were always courteous and helpful and patient when problems arose. So my thanks to them for a good job well done.
Kenneth · 18 June 2020
★★★★★ 5/5
GoogleTim at Leaders Ocean Village was incredibility helpful and professional. The whole lettings process was very quick and painless. After some bad experiences in the rental market Tim (and Leaders) have restored my faith in the industry.
Amy · 19 June 2018
★★★★★ 5/5
GoogleI’ve used Leaders twice now and would definitely recommend them! They work quickly, keep you in the loop with feedback from viewings and give professional advice. You get the sense that they are on the journey with you and it was a personal process!
Harriet · 18 June 2021
Agent replied · 17 June 2024
Dear Harriet Lee!
Thank you for taking the time to review your recent experience with our Leaders Estate Agents Ocean Village branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further.
Kind regards Customer Care Team
★★★★★ 5/5
GoogleWe chose to market our flat with Leaders and cannot fault Richard and the teams' dedication to ensuring we got as fast and as smooth a sale as possible. From them showing our buyer around at 9pm on a Friday to check noise, to chasing up and down the chain to find a suitable completion date for everyone we really couldn't have asked for more. It has been a stressful sale/purchase but we were really impressed by how much Richard personally put into ensuring we were kept in the loop of everything that was happening out of our control. Wouldn't hesitate to recommend them at all.
Rosie · 18 June 2020
★★★★★ 5/5
GoogleI had the great pleasure of working with Holly Rollings
By far the best estate agent I have ever dealt with. Her level of professionalism is second to none. She goes above and beyond her call of duty to make you feel like a special person not just another client. Coming from someone who has lived all over the world and has dealt with hundreds of estate agents she is by far the best. I highly recommend her to anyone looking for a home.
Thanks for your outstanding work
Holly (Hollywood)Rollings.
Anastasios · 18 June 2020
★★★★★ 5/5
GoogleThis was our 3rd attempt to sell our property, Leaders accessorised the property, did a brilliant marketing promo and in a very short while found a buyer who went on to complete. During the quite lengthy timescale that is required to sell a leasehold property leaders were always there, telling us the latest stage in the progress of the sale and assisting in any concerns that we had.
They are are very professional company , approachable and nothing ever appeared too much trouble.
Wish they had been our first choice.
Have no hesitation in recommending them to anybody who has a Property to sell in the Southampton area
Wendy · 18 June 2020
★★★★★ 5/5
GoogleI was very pleased with the service from Richard and his team who efficiently and proactively handled my purchase despite some problems with the property and a delay with the mortgage.
Ray · 18 June 2020
★★★★★ 5/5
GoogleVery efficient and professional service. Amy was excellent and found us a tenant on the second viewing. Her guidance and advice made the process very easy. Good local knowledge with good systems.
James
James · 19 June 2018
★★★★★ 1/5
GoogleBooked an appointment to view a property in Ocean Village, on arrival at the Ocean Village office my wife and I were informed that no booking had been logged and that an offer had been accepted on the property a couple of days earlier.......wasted time on a valuable Saturday morning.
Geoff · 19 June 2017
Agent replied · 17 June 2024
Hi Geoff, we are very sorry to hear that this has happened. Apologies for the inconvenience and if you'd like to discuss this further please don't hesitate to contact the branch directly or email customerservice@leaders.co.uk
★★★★★ 5/5
GoogleGreat service from Emily at Leaders - Ocean Village.
So far the process has been very straight forward and as a first time landlord she talked me through the process and what was required.PositiveResponsiveness
Chris · 18 June 2022
Agent replied · 17 June 2024
Dear Chris,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
★★★★★ 5/5
GoogleIn my recent experience with this branch, all of the people who work here have gone out of their way to assist me in matters relating to property rentals and sales. Everyone is friendly and even when I have asked a lot of them they have always accommodated me with a smile. Recently Whitney in particular went above and beyond what anyone could have reasonably expected of her as she was determined to progress my flat sale and without her efforts I am not sure the outcome would have been successful. This type of service goes a long way since the process of buying and selling can be stressful enough on its own!
Thanks to all involved!
Virginia · 19 June 2018
★★★★★ 5/5
GoogleExtremely professional, very efficient, quick and easy with no hassle whatsoever. I have had some bad experiences with other agencies and landlords in the past but Leaders has the best customer service resulting in me completing all the necessary documents and moving in within a couple of weeks. Everything can be signed for online without the need for printing and scanning. Amy took me through the whole process and was incredibly helpful as well as being very easily reachable nearly all the time, replying to emails the same day every time. Would highly recommend, thanks very much Amy!
Antony · 19 June 2018
★★★★★ 5/5
GoogleWe put a flat in the rental market with leaders, with in 7 days we had tenants moving in.
Excellent service from Emily and Gregg they really did go the extra mile for us.
Highly recommend Leaders Ocean Village.
Daniel · 18 June 2021
Agent replied · 17 June 2024
Hi, Daniel Wateridge! Thanks for the great review!
All the best, Customer Relations Team
★★★★★ 5/5
GoogleWhat brilliant service I received from the team in Ocean Village. Their patience was fabulous in steering me through the processes & procedures.
Well done Amelia & Holly in securing my flat, I’m so excited to be moving soon.
Joan · 18 June 2021
Agent replied · 17 June 2024
Hello Joan Dodd
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Care Team
★★★★★ 5/5
GoogleVery pleased with the service provided, professional, efficient and friendly, comprehensive process. Greg dealt with me initially and was excellent with information provided and this continued with Emily and Holly who were a pleasure to communicate with and delivered a tenant agreement swiftly.
John · 18 June 2020
Agent replied · 17 June 2024
Hello John Hill
Thank you for your review! We love to receive positive reviews after customers have had great experiences with us.
Many thanks
Customer Relations Team
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