Trusted Agent profile · Oakengates
Verified
★★★★★
651 reviews across 2 platforms
6 Oxford Street, Oakengates, TF2 6AA
DB Roberts's office in Oakengates, at 6 Oxford Street, is rated 4.7 out of 5 across 651 reviews on two platforms, including 373 Google reviews rated 4.9.
Our Oakengates office covering North West Telford is also home to our dedicated Lettings Department, our in-house property management team brings a wealth of knowledge and experience to letting and managing rental property
Every review we hold for the Oakengates office, from every platform, shown as written. First names only.
5/5
GoogleLetting with DB was made easy, their staff are always friendly especially Tia who helped me through my letting application. Would highly recommend.
Thank you for your lovely feedback Georgina. We’re so pleased to hear that Tia and the team made the process smooth for you. Wishing you all the best in your new home!
5/5
GoogleI would always recommend DB Roberts, I dealt with Tia and she was very helpful in helping me through applying for a property!
Thank you Finley. We’re really pleased Tia could make the process easier for you. Wishing you all the best in your new place!
1/5
TrustpilotAwful - no communication or empathy
Happily going ahead with a sale of our property thinking we had a sale with DB Roberts, who had sold the property we had offered on to another purchaser and not bothered informing us. Lack of communication and empathy. Left high and dry and devastated. In response to the reply below, you were informed that I had reduced my property by 5k in order that we could get a new seller, which happened. You told me that the seller ‘would be happy to wait a couple of weeks’. At no time were we informed that you had gone ahead with another buyer or I’d have kept my asking price the same.
We're sorry to hear how disappointed you felt and we completely understand how upsetting the situation must have been. On our system we can see that we spoke with you on 18th March 2025, when you let us know that your sale had unfortunately fallen through and you were unable to proceed with your purchase. Following this update, the sellers of the property you had offered on made the decision to continue with another buyer who was in a position to proceed. If you’d like to discuss this further, a member of our management team would be happy to get in touch, please email us at marketing@dbroberts.co.uk. Wishing you all the very best moving forward.
5/5
GoogleTia was really proactive and kept me informed of any progress and timelines . Great communication and management of my property . A pleasure to work with
Thanks for your lovely feedback! It’s great to know Tia’s communication and proactive approach made a positive difference.
5/5
GoogleI have been very impressed with assistance from DB Roberts, Okengates regarding my rental property managment. Their service has been professional, efficient, and Bethany Stevens is very helpful throughout the process. Its people like …
5/5
TrustpilotGreat management team
I've been using DB Roberts to manage my property for some time now, and I've been consistently impressed with their professionalism and attention to detail. From the start, they've provided excellent service, making the process of property management as smooth and stress-free as possible. A special mention goes to Bethany, who has been particularly outstanding in her role. She's always responsive, handling any issues or queries I have promptly and efficiently. Her proactive approach and clear communication have made a significant difference in ensuring my property is well cared for and that any tenant concerns are addressed. Overall, DB Roberts has proven to be a reliable and professional property management company, and I highly recommend them to anyone in need of such services. A big thank you to Bethany and the entire team for their hard work and dedication!
5/5
GoogleProperty Inspections are always very accommodating, Saturdays are always available to fit around the work schedule. When they arrive at the property, always cheerful and nice. No fuss.
Thank you for your kind review! We're delighted to hear that our Property Inspections team has been able to accommodate your schedule and make the process as convenient as possible. It's lovely to know our team is always cheerful and friendly during visits.
5/5
GoogleTia was amazing throught the whole process! She is a credit to the company!
Thanks for your lovely feedback, Guy. We’re so pleased you felt supported by Tia throughout the lettings process, she’ll be delighted to see this!
5/5
TrustpilotExceptional Service and Proactive Management
I have worked with DB Roberts Lettings for many years. They have always displayed unmatched professionalism and taken a proactive approach to managing my tenancies, helping me to stay on top of the many issues that have arisen. I have been particularly impressed with both Lisa Edwards and Nicole Stiller. They never wait for a problem to escalate; whether it’s providing detailed property reports, mediating tenant issues, or navigating complex maintenance, their communication is meticulous. Any delay in rent is addressed immediately, and payments are always processed very quickly. They have a remarkable ability to manage contractors and resolve issues efficiently. I truly feel that they have proven time and again to have my best interests at heart. My rental property is in safe hands, and I cannot recommend them highly enough.
5/5
GoogleVery professional and friendly. Inspection day is always a worry for me because I always wants to meet the expectations. Alison has been doing the inspection to my house for while now , she's professional and always very friendly.😊 …
5/5
TrustpilotBrilliant service
Jessica has been an amazing to deal with. She has always been very friendly and professional throughout the whole selling experience. We received prompt calls/emails to book viewings and her negotiation between potential buyers was brilliant. 12 days on the market and we were sold! Thankyou Jess, you have been wonderful.
Thank you for sharing your wonderful experience! We'll be sure to pass along your kind words to Jess.
5/5
TrustpilotBethany - DB Roberts
We’ve worked with Bethany from the DB Roberts team for a number of years now managing our portfolio and couldn’t recommend her services highly enough. No problem is too big or small. She makes life renting out property very straight forward.
5/5
TrustpilotExcellent service!
Nicole from DB Roberts in Oakengates looks after my rental property. The service that Nicole provides is excellent - I am kept up to date with anything related to my property, any questions that I have are delt with promptly and I am extremely happy with the service provided - thank you!
Thank you for your positive feedback about DB Roberts and our property management services!
5/5
GoogleI have been with D B Roberts for 21 years and they have always provided a excellent service, staff are competant and helpful, 1st class service.
Thank you for your kind words. We are delighted to hear we always provide an excellent service and our staff are always helpful! Thank you for choosing DB Roberts!
5/5
GoogleDuring my previous house inspection here,Allison carried out the assessment of the property 's structure systems, safety features, and overall condition. I observed the process and the experience let me gain clear insights into how thorough inspections are conducted and how reliable,detailed reports are delivered.
Thanks, Annah! It’s a pleasure assisting you. We’re glad Alison could provide such a clear and detailed look at our inspection process. It's great to hear that her attention to detail gave you such confidence in our service.
5/5
GoogleNichole is always so helpful and efficient. I have found all of your staff to be very helpful. You all deserve a good review.
Thank you for your wonderful review Suzanne!
5/5
GoogleTia was amazing from start to finish. Thank you so much for all your help and making our move as stress free as possible
We appreciate your feedback, Emily. We’ll be sure Tia knows how much you valued her support from start to finish.
5/5
Google1st inspection today with Alison. She was great and did not make it feel like a scary inspection at all. Lovely person too
Thank you for your kind words! We will make sure to pass your kind words on to Alison!
5/5
GoogleFeels like home here even more now and Alison is such a lovely lady when she comes to inspect my home
Thank you for your kind words, Debra. We're so pleased to hear that your home is feeling even more like home and that Alison has helped make the experience a positive one.
5/5
Googleexcellent service as always, comes and inspects our property always polite, friendly and fast :)
Thank you for your kind words! It’s great to hear that you’ve had such a positive experience with our team and received a friendly and efficient service. We’ll be sure to pass your lovely feedback on to the team!
5/5
GoogleThis is the second time Megan has been to carry out my inspection. She was very thorough, not judgemental, really friendly and did a great job. Very respectful and just made it feel like she was a friend popping in. She listened to any …
5/5
GoogleReally good experience with DB Robert’s. Had many talks with Nicole. She has kept me in the loop and happy to help with any queries I have had. As a first time alone renter, she has made the transition much easier thus far.
Hi Sophie, thanks for the great feedback! Nicole will be delighted to hear she helped make your first solo rental experience so positive. We’re always here if you need anything else!
5/5
GoogleEveryone we have dealt with at DB Roberts has been very friendly, helpful and efficient. I would not not hesitate in recommending them.
Thank you for your review and recommendation! We are delighted to hear our team has been so helpful and friendly throughout the process!
5/5
GoogleNicole has been very professional and timely in her response, in resolving or fixing issues for our tenants and responding to us.
Thank you for your kind words about Nicole, we’ll be sure to pass on your appreciation!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
DB Roberts's Oakengates office has 651 reviews across two platforms: 373 on Google, 278 on Trustpilot (across the whole business).
DB Roberts Oakengates is rated 4.7 out of 5 across all 651 reviews, and 4.9 out of 5 on Google from 373 reviews.
DB Roberts Oakengates, 6 Oxford Street, Oakengates, TF2 6AA.
