Trusted Agent profile · Oakengates
Verified
★★★★★
651 reviews across 2 platforms
6 Oxford Street, Oakengates, TF2 6AA
DB Roberts's office in Oakengates, at 6 Oxford Street, is rated 4.7 out of 5 across 651 reviews on two platforms, including 373 Google reviews rated 4.9.
Our Oakengates office covering North West Telford is also home to our dedicated Lettings Department, our in-house property management team brings a wealth of knowledge and experience to letting and managing rental property
Every review we hold for the Oakengates office, from every platform, shown as written. First names only.
5/5
TrustpilotNicole Stiller has been dealing with my…
Nicole Stiller has been dealing with my rented property since I can remember and she has always managed to do what she can to sort through any issues we have faced. I just wanted to say thank you and its been a great experience from start to finish. Nicole has always remained professional and polite in any dealings I have had with her.
5/5
GoogleTia from DB Roberts Oakengates has been phenomenal pulling out all the stops to get us into our rental property . The process was smooth and straightforward and nothing was too much trouble for her.
Thanks for your lovely review Laura. We’re so pleased everything went smoothly and we’re here if you need anything as you settle in! 🏡 …
5/5
GoogleI’d like to pass on my personal thanks to the team at DB Roberts in particular Nicole Stiller who’s been amazing during my time living at the apartment and recently especially with the moving out process. She is always so helpful and prompt with her response, nothing has been too much trouble for her. So thankyou very much!
5/5
TrustpilotLettings
I have dealt with DB Roberts several times to let private rental properties. On this particular occasion I dealt with Megan Hickling who was fantastic is keeping me updated with the whole process and keeping it as simple as possible. Thanks to the whole team there!
5/5
GoogleD B Roberts have been amazing especially Tia, she has supported us every step of the way and really been our saving grace.
Thank you, Faith. We really appreciate you taking the time to share your feedback. It’s great to hear how much our lettings team have supported you throughout the process and we’ll be sure to pass your lovely comments on to Tia.
5/5
GoogleOur inspector is awesome, she’s thorough and always let us know how things are. Brilliant service from start to finish, always there to help and always communicate very well whether it’s a big or small problem
That's wonderful to hear, Stephen! Thank you for the 5-star review. We are thrilled that our Lettings team provided you with a brilliant experience and were able to keep you fully informed and supported throughout the process.
3/5
TrustpilotOk, but avoid taking AVrillo solicitors through them!!!!
At the beginning, the service was fine and communication was decent. However, as the sale progressed and there was limited interest, they were initially reluctant to reduce the asking price. Only later, as the contract period was coming to an end, did they start actively looking for buyers. They also recommend AVRillo solicitors, who in my experience were very poor and had several unexpected or hidden costs, so I would not personally recommend that route. When the survey came back lower than the agreed sale price, the situation became less straightforward and felt unnecessarily complicated at times by the agent. Eventually, the property did sell for the original price through them, but in the later stages I had to chase most updates myself. Communication became weak, and I often had to call to find out basic progress updates. Contact with my solicitor was also not easy, which added further stress to the process. Overall, an acceptable service at the start, but weaker support and communication in the later stages of the sale.
5/5
GoogleAlways helpful and Alison was brill today with my enquiry and sorted everthing for me
Thank you for the 5-star review. Alison is a fantastic member of our Lettings team and we are thrilled she was able to manage your enquiry and sort everything out for you today.
5/5
GoogleVery straightforward property inspection, member of staff was impeccably dressed and an absolute pleasure to speak with, on time for the appointment and efficient with her work.
Thank you so much for your lovely review! We’re delighted to hear that you found the property inspection straightforward and efficient. It’s fantastic to hear such positive feedback about our team member’s professionalism, punctuality and friendly approach. We really appreciate you taking the time to share your experience with us!
5/5
GoogleI had a great experience with Claire today and she did a fantastic job…I will be looking forward to hear from you guys regarding room 1
Thank you for your lovely review! We’re so pleased to hear you had a great experience with Claire and that she was able to help. We’ll be sure to pass your kind feedback on to her!
5/5
GoogleAlison is an incredible property inspector! She’s always got a smile on her face when I see her and always look forward to the next visit. She’s great at what she does.
Thank you for your wonderful feedback! It’s lovely to know that Alison's friendly approach stands out during her visits. We’ll be sure to pass your feedback along to her!
5/5
GoogleTia has been super helpful! Very patient throughout and exceptionally helpful. Thank you!
We are thrilled to hear that Tia provided you with such helpful and patient service. We appreciate you taking the time to share your feedback and we will make sure she receives your kind message!
5/5
GoogleNicole Stiller is always very helpful and supportive. She’s very prompt in her feedback and updates.
Thank you Parmy! We’re thrilled to hear that Nicole has been so helpful and prompt with updates. We’ll make sure she sees your kind words!
5/5
GoogleLisa is one of a kind she has helped me a lot and bethney is so kind and helpful
Thank you so much for your kind words, Karen. We’re delighted to hear Lisa has been such a great help to you. We’ll be sure to pass on your appreciation!
5/5
TrustpilotBria and the team at DB Roberts were…
Bria and the team at DB Roberts were excellent and helped me secure a competitive property 👍 they were calm and reassured me throughout. Thank you 😊
5/5
GoogleHello , It was my first experience of inspection with agency . I don’t have any idea but Alison made me feel comfortable and open .she’s friendly also I am glad that I am with them.
5/5
GoogleExcellent company to rent with. All the staff are lovely, very helpful and are great in regards to communication. Our property manager Bethany and letting agent Tia have both be amazing throughout the whole process and always at the same end of the phone/an email to answer any queries. Would highly recommend.
Thanks, Maria! We’re so glad you’re having a great experience. We’ll pass the kind words along to Bethany and Tia. Don't hesitate to reach out if you need anything!
5/5
GoogleWe have been renting through DB Roberts and have had a positive experience. The property inspections are always professional and friendly. The team is helpful, responsive, and easy to deal with. Thank you for your excellent service.
Thank you for your kind review. We're pleased to hear you've had a positive experience renting through us and that our team has been helpful, responsive, and professional. We appreciate your feedback and look forward to continuing to support you.
5/5
GoogleA great help as ever, nothing is ever too much of an ask for Nicole and the team …
Hi Jack, thank you for taking the time to leave us such a kind review. Nicole and the team will really appreciate your comments. Always here when you need us!
5/5
TrustpilotPrompt Service
I spoke to Nicole at DB Roberts early Saturday morning to report an urgent repair and within less than 2 hours a plumber had called me to say they were on their way to fix the repair. By Saturday afternoon the repair was completed. Prompt professional and understanding honestly can't thank DB Roberts enough!
We're thrilled to hear that Nicole and the team at DB Roberts were able to respond to your maintenance request so quickly and efficiently. Thank you so much for sharing your experience!
5/5
GoogleThe inspector was lovely and very helpful in reporting any issues I had with the property. I was happy to welcome her into my rented home.
Thank you for your lovely feedback! We’re pleased to hear that you felt comfortable during the inspection and that our inspector was helpful in listening to and reporting any issues you had. It’s important to us that our tenants feel at ease throughout the process, so we really appreciate you taking the time to share your experience!
5/5
GoogleI was in the most stressful position trying to sort a house for me and my children. I felt like Tia has been there every step of the way for me in a time of confusion. I will forever be grateful for this! It was always super quick replies …
5/5
GoogleNicole is always so helpful, kind and thorough. Always happy when Nicole is the one who I’m on contact with. Thank you :-)
Thank you Samantha for your wonderful feedback! We’re so glad Nicole’s kindness and thoroughness make such a positive difference. We’ll be sure to pass on your thanks!
5/5
GoogleLetting with DB was made easy, their staff are always friendly especially Tia who helped me through my letting application. Would highly recommend.
Thank you for your lovely feedback Georgina. We’re so pleased to hear that Tia and the team made the process smooth for you. Wishing you all the best in your new home!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
DB Roberts's Oakengates office has 651 reviews across two platforms: 373 on Google, 278 on Trustpilot (across the whole business).
DB Roberts Oakengates is rated 4.7 out of 5 across all 651 reviews, and 4.9 out of 5 on Google from 373 reviews.
DB Roberts Oakengates, 6 Oxford Street, Oakengates, TF2 6AA.
