Trusted Agent profile · Oakengates
Verified
★★★★★
653 reviews across 2 platforms
6 Oxford Street, Oakengates, TF2 6AA
DB Roberts's office in Oakengates, at 6 Oxford Street, is rated 4.7 out of 5 across 653 reviews on two platforms, including 375 Google reviews rated 4.9.
Our Oakengates office covering North West Telford is also home to our dedicated Lettings Department, our in-house property management team brings a wealth of knowledge and experience to letting and managing rental property
Every review we hold for the Oakengates office, from every platform, shown as written. First names only.
5/5
GoogleNicole was our house agent and she was incredibly helpful throughout the entire process of looking for a home. She was patient with us, answered all of our questions as thoroughly as she could, and always made sure we understood each step. …
5/5
GoogleMy experience with DB roberts has been really good, but I have to really mention the support and help of lovely Nicole! She has been amazing through all the process 😊 Thank you ever so much Nicole! We really appreciate all your help and support.
Thank you so much for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with DB Roberts. It’s especially lovely to hear how much Nicole’s support and guidance has meant to you throughout the process. We’ll be sure to pass on your kind words to her, she’ll be thrilled to know that her help made such a difference!
5/5
TrustpilotNicole is always friendly and polite
Nicole is always friendly and polite. She is able to organize contractors and tenancy agreements and remedy any issues arising as required. Sometimes we have had more serious issues with one property at which point Nicole consulted with a senior team member and proceeded to resolve the issue in a capable manner. This shows that Nicole is able to work effectively both as a team member and independently. She is further able to liaise with a diverse range of people in a pleasant manner.
Thank you for sharing your positive experience with Nicole! We'll be sure to pass along your kind words to Nicole and the team.
5/5
TrustpilotClaire is very knowledgeable about the…
Claire is very knowledgeable about the marker and offers information about that. She knows how to present a property and also knows who is the landlord and what they expect from future tenants. Great service.
5/5
GoogleClaire was very friendly and helpful and easy to talk to. She was very professional and took an interest in our concerns .
Thanks for the 5 stars, Simon! It’s great to hear Claire took such good care of you. We'll be sure to pass your kind words on to her.
5/5
GoogleI have partnered with DB Roberts to manage my rental properties for ca.12 years now. Lisa and her team (Bethany, Nicole, Megan, Et al.) offer a friendly, efficient & highly professional service in all aspects of BTL property management. …
Thank you so much Colin for your continued trust over the past 12 years and for your kind words. We look forward to continuing to support you.
5/5
GoogleWe went to view a house and absolutely loved it so we applied for it,the process has been so quick and less than 2 weeks we have a moving date! , We have had the pleasure of having Nicole and she has been absolutely amazing, super friendly, professional and very knowledgeable, Thankyou so much we carnt wait to move in!
Thank you for your kind review. We’re so pleased to hear everything went smoothly and that you’re excited about your move. Nicole will be really happy to hear your feedback. Wishing you all the best in your new home.
5/5
GoogleClaire was very helpful , respectful and nice during the inspection , a good listener too.
Thank you for your kind feedback! We’ll be sure to pass your lovely comments on to Claire!
5/5
GoogleNicole was so patient and understanding throughout the entire process of securing this property. She was always reassuring, kind, and happy to answer any questions we had, which made what can often be a stressful experience feel much …
5/5
GoogleAllison is a lovely lady and always carries out our inspection professionally and with a warm and friendly manner! I look forward to chatting with her each inspection. She always asks if there is anything to report, and when necessary makes sure the issue is resolved promptly!
Thank you for the lovely feedback, Hayden. It’s great to know Alison's friendly approach and prompt follow-ups make a difference. We’ll be sure to pass your kind words on to her!
5/5
Trustpilotfirst time landlord
As a first time landlord, I have found that the help from DB Roberts was very efficient and muchly appreciated. I have personally dealt with Nicole and Tia whom where more than happy to help with all my questions, via prompt replies delivered with great advice. The process from start to having new tenants in my home was very quick and thorough. Thank you again.
5/5
GoogleI have been renting my flat via DB Roberts for the last ten years. Nicole Stiller has been managing certificates, repairs and everything that I ever needed. She has consistently provided an excellent service, offering alternative quotes, …
Thank you for your lovely review, Sasa. We're delighted to have supported you throughout your lettings journey over the past ten years and it’s wonderful to hear how well Nicole has looked after everything for you.
5/5
GoogleClaire is very knowledgeable about the market ,offers information about the property and what is expected from future tenants. Great experience and would recomend DB Roberts and Claire to anyone.
5/5
GoogleAlison is efficient, and polite, and fun 😁 cant ask for better …
Thank you for your lovely feedback! We’ll make sure your kind words are passed on to Alison!
5/5
GoogleOur property inspector is so lovely, never makes us feel judged or stressed and always makes time to talk to us making the whole process feel a lot better She has been to our property 3+ times and always asked about my family Just a really lovely women
Thank you so much for your kind words. We're delighted to hear that our Property Inspector has made such a positive difference to your experience. Thank you for choosing DB Roberts!
5/5
GoogleI find the Oakengates branch very pleasant to deal with, they respond quickly and are very efficient.
Thanks, Angela! It’s a pleasure assisting you. We pride ourselves on being a friendly and responsive local team, so your feedback means a lot to us.
5/5
GoogleCommunication at D B Roberts has been fantastic, starting from requesting a viewing, to confirming interest, to completing checks, to confirming the tenancy and collecting the keys, Tia was fantastic the whole way through, thanks again.
Thank you, Ben! We’re so pleased Tia could make your lettings experience smooth and stress-free from start to finish. We’ll be sure to pass on your kind words!
5/5
TrustpilotHouse Sale
Adam was able to smoothly walk my Nan through her sale and achieved the asking price within just 3 days of the house being put up online. Adam spent time explaining everything calming and effectively to my Nan who by her own admission doesn’t understand the process and Adam since the sale has taken it upon himself to assist my Nan with dealing with Solicitor whilst I live so far away.
Thank you for sharing your experience with Adam! Your feedback is greatly appreciated, and we're here to assist your Nan every step of the way. Please don't hesitate to reach out if there's anything else we can do for you both!
5/5
GoogleIt was such a pleasure seeing her again after she first showed us this house three years ago. She has always been so kind, friendly, and professional, and today’s inspection was no different. She made us feel comfortable throughout the visit. Thank you for your continued kindness and excellent service over the years. It’s rare to come across someone who is not only so professional but also genuinely caring. We really appreciate everything you do, and it was lovely to see you again.
5/5
TrustpilotI just want to thank Josh for his…
I just want to thank Josh for his brilliant help! He was really helpful with my enquiry about a property. He was professional and quick to answer my questions. Thank you the excellent service!
5/5
GoogleDB Roberts are fantastic to work with and in particular, Bethany has been so helpful and reassuring throughout the lettings process.
1/5
TrustpilotDo not recommend!
Our experience with DB Roberts was very disappointing to say the least. Alarm bells started ringing when the valuers insisted on marketing the property too high; I gave the benefit of the doubt with this but it quickly became evident that the price was too high when I didn't have a single viewing for a month. Once I reduced the property price, I sold only for the buyer to pull out after 6 weeks. The buyer pulled out via email and DB Roberts failed to communicate this with us for a number of days. Once the house was put back on the market; we received some viewings. However, each time DB Roberts told us the viewers were proceedable; we later found out they were not! The final straw was when DB Roberts booked in a couple to look round our property; initially telling me they were proceedable and had sold their property? When chatting to the couple, they said they were homeless and didn't know what an agreement in principle was. We felt we were constantly being lied to all the time with DB Roberts. Needless to say, we marketed the property with another agent who sold it in 5 days and eventually completed. I would NOT recommended DB Roberts to anyone!
5/5
GoogleThank you to Megan who provided a great service in helping sort out our new home
Thanks, Chris! We’re glad Megan was able to help you get everything sorted for your new home!
5/5
GoogleWe’ve been letting with DB for a few months now, the girls are really pleasant and the whole communication process has and is continuing to be smooth! We’ve recently had our house inspection and Alyson was super helpful too.
Thank you Emma for your lovely feedback. We’re so pleased to hear you’ve had a smooth experience with our lettings team! We’re always here if you need anything.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
DB Roberts's Oakengates office has 653 reviews across two platforms: 375 on Google, 278 on Trustpilot (across the whole business).
DB Roberts Oakengates is rated 4.7 out of 5 across all 653 reviews, and 4.9 out of 5 on Google from 375 reviews.
DB Roberts Oakengates, 6 Oxford Street, Oakengates, TF2 6AA.
