Every review we hold for the Nunthorpe office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleExcellent support in selling our property. Everyone at the Nunthorpe branch were so helpful particularly Victoria Wood. She was friendly, kind, humorous, patient and very professional . A lovely person doing a great job. Highly recommend Michael Poole.
Paul · 30 April 2026
★★★★★ 5/5
TrustpilotExcellent friendly professional Estate Agents
What can I say, we have used Michael Poole for all our sales and wow what an amazing estate agent wish I could rate you more than 5 stars!
In the Nunthorpe branch .David and Victoria’s support and professionalism is second to none. Fast and reliable, fantastic communication and they have been with us, supporting us every step of the way.
Definitely 100% recommend their services. Very competitive fees, I am thrilled and couldn’t have done it without them both.
Thank you David and Victoria for your support and hard work it was very much appreciated! 🙂
Caroline · 14 March 2025
★★★★★ 5/5
TrustpilotExcellent service from Tracey and her…
Excellent service from Tracey and her team. They went above and beyond taking care of the sale of my late brothers property.
They kept me updated with dates and times regarding viewings and subsequent buyers responses.
I would highly recommend Pooles as an agent for selling your property.
Keith · 2 February 2026
★★★★★ 5/5
GooglePat was super helpful.
We had many questions before offer which Pat dealt with at speed
Friendly and approachable team
Darren · 22 December 2025
Agent replied · 22 June 2026
Darren, thank you for your kind review. We’re delighted to hear that Pat was so helpful and able to respond quickly to your questions before the offer. We’re also pleased that you found the team friendly and approachable, and we appreciate you taking the time to share your feedback.
★★★★★ 5/5
TrustpilotMichael Poole have done a great job…
Michael Poole have done a great job helping us through our purchase which was difficult due to probate.
Stacey Holmes was excellent.
Rob · 7 August 2026
★★★★★ 5/5
GoogleWe are so fortunate that we came across, eWeMove as they helped us find our first house in England, quick enough.
We are so gratefull to Ms Georgina as she proactively did every process, without missing out on any and we were able to move in to the house on time as expected.
She took extra care to check if the house was tidy enough before we moved in.
Thankyou eWemove for helping us in tough times. Looking forward for your support in future as well.
Ajmi · 24 August 2025
Agent replied · 24 June 2026
Thank you for the lovely feedback .
I hope you will love living in Worcester as much as we do .
★★★★★ 5/5
GoogleThe RRW team at the Battle branch couldn’t have been any more helpful throughout the sale of our flat. Their expertise at negotiating and communicating complex and nuanced areas of property law in relation to flying freeholds was fundamental to us being able to complete. There were days when they handled multiple calls and emails to our buyer, our vendor and his solicitor and our solicitor. David, Tim and Harry were superb and completely exceeded our expectations. I think that if it were not for the teams professionalism and dedication, we wouldn’t be in our new home. The quality of photography and marketing materials was also excellent, thanks to Emma. I wouldn’t hesitate to use them again.
Damian · 22 June 2023
Agent replied · 22 June 2026
Damian, many thanks for your kind review. All the team in Battle are very grateful!
★★★★★ 5/5
GoogleWanted to say a HUGE thankyou to Matt at Ewe Move. We actually moved a year ago today and i've been meaning to write this review for an eternity. Matt managed to sell our house within days and sorted us a new buyer when our first chain broke. Dealt with me being super annoying and badgering him all the time, we were so keen to meet the stamp duty deadline and we did. Kept me calm throughout the entire process. We don't plan on moving again for a really long time but when we do, it'll be Ewe move we use. Thanks so much Matt!
Chloe · 27 May 2023
Agent replied · 27 May 2026
Chloe - many thanks for your kind review and happy house anniversary. I hope the family are well and you are enjoying your new home.
★★★★★ 5/5
TrustpilotSuperb service
The structured client first approach by the team at Michael Poole , Guisborough led by Jack, and Alisha was excellent .
Preparedness, thoughtful and knowledge of the local market was superb, cannot recommend highly enough
Mike · 27 April 2026
★★★★★ 5/5
GoogleVictoria is so professional, helpful and goes above and beyond to help with our process with selling our property. She's allways there to help and a lovely cheery voice. She's been so kind to my elderly mum. Thankyou doesn't cover how amazing she's been.
Louise · 24 March 2025
Agent replied · 23 January 2025
Dear Louise,
Thank you so much for your kind words and for taking the time to share your … More
★★★★★ 5/5
GoogleVictoria was amazing in helping us sell our house. Even after our first sale fell through, she worked hard to bring in more viewers and kept us updated every step of the way. She was kind, helpful, and always stayed in touch. Thanks to her efforts, we found the right buyer. Highly recommend!
Tracy · 24 November 2025
★★★★★ 5/5
GoogleBrilliant team to work with Love the attention to detail I love the fact they don’t try and take all your money off you upfront and they show you what they can do first. Thanks Jamie
Simon · 24 June 2025
Agent replied · 24 June 2026
Thank you so much Simon!
★★★★★ 1/5
GoogleThis company are an absolute disgrace! They work with the insurance provider for Openreach’s van fleet. One of there engineers crashed into a brand new fence at our home. The engineer admitted full liability, there was CCTV footage, photos of the damage, yet they refused to pay out! There assessment blamed poor fitting and livestock for the damage (on a fence that was installed 4 days prior to being hit) and said there was no claim to pay out!
Openreach themselves are trying to push for a resolution as in their opinion it should have been a simple claim.
Vicky from the Keoghs compared the damage to some grass being run over. I had to explain that fences are not a living thing that will repair itself.
Kevin · 15 May 2026
★★★★★ 5/5
GoogleNever had anything short of exceptional service with Victoria and her team at the Nunthorpe branch. Efficient yet very personable at every stage of the process. A credit to the Michael Poole team.
Joe · 24 July 2025
Agent replied · 24 March 2026
Thank you, Joe! We're so pleased to hear you've consistently received exceptional service from Victoria and the team. Your kind words mean a lot, they truly are a credit to the branch!
★★★★★ 5/5
TrustpilotHelpful and caring.
The Thornaby team were helpful and,always
available to answer any questions. They went the extra mile to help and keep us informed. Jack was especally helpful.
Rod · 24 June 2026
★★★★★ 5/5
TrustpilotI have just sold my house using Michael…
I have just sold my house using Michael Poole I dealt with Craig throughout he always picked up my calls when I had questions /queries kept me informed at all times. Overall great experience would recommend.
Miss · 9 April 2026
★★★★★ 3/5
TrustpilotDisappointed
I have Been renting through MP for 9+ years but I had to leave due to
LL selling, I’ve had no trouble with MP up until I was leaving, I had no contact or help from anybody after the sect 21 to help me find anything new?, eventually after finding a new property to rent I had issues with them delaying my reference despite not missing a payment in 9 years!! I’m glad I cancelled my Standing order as I was billed for the month after my tenancy ended as they had failed to update Melanie in accounts that I had gone. I received no apology, just a standard response “system hadn’t been updated” -I left my flat in great condition and it’s 3 weeks before I get my deposit back , I can afford it but how are people supposed to pay a deposit whilst waiting repayment of another. Not good enough.i was thinking about 4 stars however decided on 3, when you can spend an lifetime in building a legacy up but it takes one stupid mistake in letting it fail! Shame
Steve · 9 May 2026
★★★★★ 5/5
GoogleTracey was very knowledgeable, super friendly and supportive throughout the whole buying process. Thank you so much for all your help and guidance.
Suzanne · 24 October 2025
Agent replied · 24 March 2026
Thank you so much, Suzanne! We’re delighted Tracey could support you throughout your buying journey. She’ll be thrilled with your kind words!✨
★★★★★ 5/5
GoogleMatt has been an absolute legend, in selling our house! He worked so hard and was an abundance of knowledge and a pleasure to deal with. You are in safe hands with Matt 10/10. Amanda & Dave
Amanda · 27 May 2025
Agent replied · 27 May 2026
Amanda and Dave - thank you for the kind words. We are so glad we found the perfect buyer for your lovely home and really enjoyed working with you both. Best wishes on your next adventure.
★★★★★ 5/5
GoogleAbsolutely fantastic service from Matt, Kye & team. We felt in good hands the entire process of selling our house. Managed to get an offer placed and sold within 2 weeks which we were over the moon at. We are so so grateful to you all - fantastic team.
Lucy · 27 April 2026
Agent replied · 27 May 2026
Thank you Lucy. We were delighted to be able to help you and your family move to your lovely new home. We wish you many years of happiness there.
★★★★★ 5/5
TrustpilotWe viewed a property that was for sale…
We viewed a property that was for sale with Micheal Poole on December 30th 2025 and made an offer via email on the 30th. Although the office was closed on the 31st the office manager rang me from home. The offer was accepted. Though out the whole process Marian Gilhooly constantly kept in touch with updates. She was supportive, encouraging when things slowed down and incredibly helpful and professional. I don’t think that anything was too much trouble for her , she simply could not do enough for us. We are looking forward to receiving the keys to our new home next week and also looking forward to seeing Marian again.
Kathleen · 30 April 2026
★★★★★ 5/5
GoogleAs a first-time buyer, I had a fantastic experience with this estate agent. They were supportive, professional, and always quick to respond to my questions. The whole process felt smooth and far less stressful thanks to their clear communication and guidance. I’d highly recommend them to anyone buying their first home.
Babi · 2 April 2026
Agent replied · 2 July 2026
Thank you for your kind feedback. We’re glad we could support you as a first-time buyer and make the process smooth. We really appreciate your recommendation and wish you all the best in your new home.
★★★★★ 5/5
TrustpilotBuying a house with Michael Poole has…
Buying a house with Michael Poole has been brilliant Sophie has been great always willing to help whenever needed, very attentive to all my questions also very friendly manner would recommend totally 🙂 super star ⭐ to you Sophie
MRSJULIESMITH · 27 February 2026
★★★★★ 4/5
GoogleI live in Lancashire, but I've just sold my late brother's flat in Ilford. Bilal Ahmed, Tom Payne, Jacqui Eaton, and the rest of the Payne's team proved very helpful and - importantly - kept me informed throughout the protracted process. Their being on the spot proved so helpful, right down to the day contracts were exchanged, when we asked them to go round to send us the meter readings we'd not thought about before! Thanks to all, and I'm glad I switched to this local agency.
Jeremy · 2 July 2025
Agent replied · 2 July 2026
Thank you for your kind review. We’re glad Bilal, Tom, Jacqui, and the team could support you through the sale of your late brother’s flat. Keeping you informed and assisting with the finer details, like the meter readings, is all part of the service we strive for. We truly appreciate your trust in switching to us and wish you all the best moving forward.
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