Michael Poole Nunthorpe reviews

★★★★★ 5/5

Trustpilot

House Sale

Our experience with Michael Poole Estate Agent has been very good. Guisborough branch have been excellent helping us all the way to selling our home. We would definitely recommend them as a professional and helpful service.

Joan · 18 September 2026

★★★★★ 1/5

Trustpilot

MP don’t provide the most basic customer service/experience

MP are only interested in speaking to you when you have a viewing. My House has been with them all year and because there’s been little interest I haven’t heard from them for months. No check-ins, no phone calls just to let us know they’re still trying to sell. Estate Agency’s are all the same, just choose the one that will charge you the least % at sale as all the agency’s do is use rightmove. We were promised proactiveness to seek out buyers, as they don’t speak to us we will assume this doesn’t happen and it’s purely waiting for potential buyers to find our house on rightmove. We’d remove the house from sale at this point, but would need to pay MP a fee despite them not selling the house or even providing the most basic customer service. We aren’t bitter the house isn’t selling but the least MP could do is suggest ways of pushing it, they havent thought of one thing, instead it’s us who come up with ideas. To just leave the customers whose houses aren’t selling and never touch base with them is unforgivable service. Poor, poor show, we thought the agency couldn’t get worse than our previous one!!

Dot · 28 September 2025

★★★★★ 5/5

Trustpilot

A huge thank you to you Victoria.

A challenging number of months but we got there in the end! You have been fantastic throughout. From start to finish your communication was exceptional, always available to help and always kept us well informed throughout what proved to be quite a testing sale, not through the fault of yourselves but down to the difficult personal situation we found ourselves in. You were professional and diplomatic at all times to all parties and it made everything so much easier for us. I would not hesitate to recommend your services to anyone and everyone.

Mandy · 15 September 2025

★★★★★ 5/5

Google

We cannot thank Jane enough for the incredible support she has provided to our company. From the outset, she has been nothing short of amazing. Her deep knowledge of current laws and legislation has been invaluable in helping us navigate complex regulatory changes with confidence. Jane has shown exceptional patience and professionalism throughout our time working together. She took the time to thoroughly understand our business and offered thoughtful, practical advice that has directly contributed to making our company more efficient, compliant, and ultimately, more profitable. We truly appreciate her dedication and expertise. Jane is highly recommended to any business looking for knowledgeable and reliable guidance. She has made a significant positive impact, and we are extremely grateful for her ongoing support. Annie ( Lettings Director )

Tatlers · 13 September 2025

★★★★★ 5/5

Trustpilot

Great experience both selling and buying!

We used Michael Poole to sell our house and they were amazing. Honest and realistic on the price and marketing strategy, really friendly and well organised, great co-ordination for viewings and we sold within 7 days! We also ended up buying a property from Michael Poole as well and they again kept us well informed and were on the ball with all the paper work. Would recommend them to everyone, and a special shout out to Victoria in the Nunthorpe branch for all her help and support!

Peter · 12 September 2025

★★★★★ 5/5

Trustpilot

A fantastic service

What a supportive service from start to finish. Aidan is quite simply the best at what he does. Nothing was too much and even after the 100th unnecessary phone call I made, I was still met with patience, help and the reassurance needed. Thank you so much for everything you did!

Jen · 15 May 2026

★★★★★ 5/5

Trustpilot

We dealt with Alisha Fonseca for the…

We dealt with Alisha Fonseca for the purchase of our property, Alisha was very competent pleasant young lady, and did a great job at each stage of our purchase.

Joanne · 7 October 2026

★★★★★ 5/5

Google

Great proactive agent. I have been working with a few different estate agent, Georgina is the one will take extra miles for the clients. She is not only doing the duties of an estate agent, putting a really good selling strategies on our property, she also helped us clean the patio stones at her own time when we needed lending of hands, even helped out clearing the house. She has worked on the buying couple when they wanted delaying the completion, she is the best agent you can wish for with the stress of buying or selling houses. Highly recommend her, her sevice is definitely worth the fees we paid her.

X · 24 June 2024

★★★★★ 5/5

Google

Brilliant work from the team at payne and co especially Imran who at every point in the sale advised and handled everything with great care. They came higly recommended and and would have no doubt all would benefit from their expertise.

Imani · 2 November 2025

★★★★★ 5/5

Google

Chris and the team were great from first contact to completion. They didn’t bombard us with requests or queries and were always on hand when we needed to raise our own. We wouldn’t hesitate to use them again in future, although hopefully we won’t be moving for many years! Jake & Daisy

Cookiejnr89 · 28 June 2025

★★★★★ 5/5

Google

Tamsin was personally recommended to me and I can hands down say that I will absolutely recommend her to everyone I meet who can benefit from using her services. I used Tamsin’s company recently on my search for new employment and cannot fault the effort, care and consistency she put in to help me find suitable roles available. Thank you so much for doing such a great job and going above and beyond exceeding any recruiter I have dealt with so far in my career.

Mary · 5 August 2025

★★★★★ 5/5

Google

My experience has been absolutely amazing with Tamsin through out, what an amazing lady! She has helped me gain so much confidence and helped me all the way through the process. She's always one call away with any questions or concerns I had, and I can say she has changed my whole life! Finding a career with Tamsin has never been so smooth and easy. Tamsin is a great support and a great friend to have by your side. Trust me when I say you will be smiling all the way with weight lifted off your shoulder. I never thought this would be possible to do. I would say this has changed my whole perspective on a property career, and being able to believe in myself is a massive shock! So if Tamsin gives you a call, please pick it up because it will change your whole life! Tamsin, I just want to say thank you for everything, and I will always recommend you x

Emily · 5 August 2025

★★★★★ 5/5

Trustpilot

Me and my husband are buying our first…

Me and my husband are buying our first home and the team at Michael Poole (Guisborough) have been amazing; particularly Emma, Sophie & Alisha !! They’ve all gone above and beyond to make the experience stress free and exciting. We look forward to our new adventure and cannot thank the team enough! Thank you:)!~

Hannah · 26 March 2026

★★★★★ 5/5

Trustpilot

An Estate Agent that does what they say!

We have had a great experience with Michael Poole. From start to finish, they have done everything we asked, advice, requests, changes to marketing, extra photos, videos, social media plugs, nothing was too much trouble. In particular, I would like to thank, Emma, Isobel, Kirby and then Helen. It has been an excellent service in the most difficult of circumstances and using the In house Conveyancers was a bonus too. Thank you all so much! Highly recommended.

Claire · 20 August 2025

★★★★★ 5/5

Google

Danielle from Michael Pool EA carried out our new tenancy agreement renewal with our new tenant. 5-star customer service and communication through the full process, will be back in the future and would recommend to anyone. Thank You Sam. SGBresidentiallettings

Sam · 6 October 2025

★★★★★ 5/5

Google

Was really impressed how helpful and professional Greg was with us. Would highly recommend this company. Julie milne

Julie · 15 April 2026

★★★★★ 5/5

Google

Imran has given me tremendous support from the beginning. What I like most about him is that whenever I ask him about anything, he responds very quickly.This actually gives me and any other client a special boost of confidence. And I will never forget to praise him for his kindness in my case.wish him best in future .

Tareq · 11 June 2026

★★★★★ 5/5

Google

Excellent, professional service, helped us all the way through the process from marketing to completion. Always keeping us informed at every stage. A special thank you to Ken & Imran

Graham · 2 January 2026

★★★★★ 5/5

Google

We decided to use Michael Poole Nunthorpe Branch to sell our family home as they were our local agent. Victoria was our main point of contact and she was absolutely fantastic from start of the sale process to completion. Couldn't have asked for a better Estate Agent.

SCC · 2 May 2026

★★★★★ 5/5

Google

Mike was absolutely amazing; I have used recruitment agencies in the past who never contact you once you send your CV over. Mike called me via video call so we could have an informal chat, talk about the role I was looking for, my career prospects, and plans for my future career goals. Mike put me in touch with an amazing company who offered me my dream job role. Cannot fault Tamsin Wheatcroft Recruitment they are amazing!

Adam · 5 August 2025

★★★★★ 5/5

Google

I've been using Sprift for a few months. Beforehand I reviewed the market for similar providers and nothing came close. As a property professional reliable data is essential for my work. I am able to use the information to accurately value properties, monitor my local market performance and provide information to buyers looking to acquire property. Very happy to recommend.

KEVIN · 23 May 2026

★★★★★ 5/5

Google

Few months ago I found a new renting thanks to Laeticia . She made the process very easy and stress less. Colin was very professional as well and process all the paperwork(contract,etc..) very effectively and I could move in very quickly. Thank you both for make it happen!

Sandrine · 2 July 2025

★★★★★ 5/5

Google

Just want to thank everyone at Nunthorpe office so very much for their help n support Especially Victoria who looked after me from start to finnish on the sale of my property she was very friendly supportive and helpful I couldn't of done it without her I'd recommend these ladies at Nunthorpe Office to anyone X

June · 24 March 2025

★★★★★ 5/5

Google

We bought a house with Victoria and she was super helpful throughout the whole process. She was super knowledgeable and always happy to answer all my questions. She also had great communication skills and communicated with all the stake holders. Thanks Victoria!

Emma · 27 May 2026