Trusted Agent profile
Verified
★★★★★
857 reviews across 4 platforms
95 Guisborough Road, Nunthorpe TS7 0JS
Part of Michael Poole, see every office.
Michael Poole's Nunthorpe office at 95 Guisborough Road is rated 4.6 out of 5 across 857 reviews on four platforms, including 573 Google reviews rated 4.6. The 44 Facebook and 239 Trustpilot counts are for the whole business. Checked 9 October 2026.
573
Reviews on Google
This office
44
Reviews on Facebook
Business-wide
1
Reviews on View Agents
This office
239
Reviews on Trustpilot
Business-wide
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Michael Poole Nunthorpe is ideally located in the heart of this sought-after village, providing free parking and selling and renting properties in Nunthorpe, Marton, Ormesby, Guisborough, Great Ayton, Stokesley, or surrounding villages. Managed by Partner David Poole with a dedicated team of estate agents and letting agents we can assist in all your property needs. Their experience will provide confidence in your search for an Estate Agent In Nunthorpe or Letting agent in Nunthorpe, our service will be second to none! The vast range of houses, apartments, and bungalows on offer is truly outstanding and will appeal to both buyers and investors searching for rental properties.
Every review we hold for the Nunthorpe office, from every platform, shown as written. First names only.
5/5
TrustpilotReally great experience with Debbie at…
Really great experience with Debbie at Michael Poole’s Debbie at Michael Poole’s was brilliant when I was buying my house on Bedford Terrace. Super friendly, easy to deal with and always kept me in the loop. Everything felt straightforward and well handled, which made the whole process much less stressful. Would definitely recommend Debbie to anyone looking to buy a home.
5/5
GoogleMatt was absolutely superb fe start to finish. He kept us informed frequently of any updates and made sure our purchase went through as quickly as possible. Matt went above and beyond our previous experience with an estate agent. Would highly recommend to all.
Thanks Graham - I hope you and the family are enjoying your lovely new home.
1/5
GoogleWe went to see the apartment that was available for rent, we liked it. We did all the checkings, filled all the forms, all good. The agent we met insisted to us on talking with the actual landlord to tell him that we are leaving from his apartment. After we did that, he told us that the house is no longer available so this created a very very very unpleasant situation with the actual landlord that almost didn't wanted to let us stay anymore in his apartment. This company is a total shame and scam 1st Edit: My 1st reply to yours: Nice try ! I have attached a picture, maybe you can remember now. I have 2text messages as well. You're embarrassing. Another reason for others to avoid your company. 2nd Edit: My 2nd reply to yours: First of all, the flat was listed by your company, not a different one. On Rightmove, there is your address, not the address of the company you tried to push forward to take YOUR fault. At least now, be professional and assume the errors that you make and stop trying to act like people are stupid and get you wrong, because this is not the case. Second of all, I think you forget what your website shows. Indeed, the company you suggested to make a review exists, but it is also included in your point of contact section, so that would still fall under your company duty. And lastly, I wrote this review for the whole company, not specifically to the sales area, because your whole company works on both sales and renting. So, do not try to fool people here as long as we are aware of our acts. I can see that I am not the only one here complaining about you, so you may want to think this is a sign to work on your professionalism and how you deliver your work to the clients, not to try get out of it blaiming others, or suggesting people are lying because you “do not have any knowledge” of this. Another pic attached. I have pics from inside the house as well. If Google asks, I'll provide them even more details.
We have no record or knowledge of any dealings with you, and this review does not appear to relate to an experience with Payne & Co. As such, it will be reported to Google as it may be misleading. If you believe this has been posted in error, please contact us directly so we can clarify. Your review relates to a property for rent; we are a sales office only. Please redirect your review Payne & Co Lettings & Management which is a different company. We kindly ask that you remove this review and repost your feedback on the correct page here: https://share.google/kypDGujRielFUSNXH A member of that company will review and respond in due course. Thank you.
5/5
GoogleJust could not recommend Georgina enough!! She managed to make an extremely stressful period of my life and simplify the whole sale of the house…. I’m forever grateful for all her help as it meant I could focus on the other challenges I was faced with. Georgina’s knowledge and contacts were spot on for making the offer accepted to completion a breeze! Thank you Georgina! ❤️
You are more than welcome Sarah! It's been a privilege.
2/5
GoogleI recently had a disappointing experience with this agency while attempting to purchase a property. I viewed a property prior to it being marketed and made an offer shortly after, which was verbally accepted. Following the agent’s advice, I promptly contacted my mortgage advisor and solicitor and provided the requested documentation, including a mortgage in principle. However, communication became limited during the process, and I was not informed that other offers were being actively considered. I later found out that the property had been offered to another buyer without being given the opportunity to revise my offer. I understand that agents have a duty to continue marketing a property until a proceedable offer is confirmed, and that vendors ultimately choose the buyer. However, clearer and more timely communication would have made a significant difference and allowed me to respond appropriately. This was particularly disappointing as my previous interactions with the agency had been positive. I hope this feedback helps improve communication with future buyers
The property was shown to you just prior to going live on the market, and it was clearly communicated that all interested parties would be invited to submit their best and final offers. Your initial offer was received a week later and below the asking price, and you were given the opportunity to submit a revised offer alongside other buyers. As stated in our confirmation email, a digital proof of funding and a mortgage in principle were required, not a mortgage illustration. This was not received until 10 days after your initial offer, which affected the vendor’s ability to assess proceedability. At that stage, it was also apparent that your personal circumstances, including a newly signed fixed-term rental agreement, limited your flexibility to proceed. All offers and proofs of funding were fully reviewed by the vendor and the property was only withdrawn once the vendor confirmed an acceptable, proceedable buyer and the memorandum of sale issued. We understand this outcome was disappointing, but it reflected the vendor’s choice and the comparative strength of offers, rather than any shortfall in our service. We appreciate your feedback and will continue to review how we keep buyers informed during competitive situations. Thank you for sharing your feedback.
5/5
GoogleFrom the very beginning David and Victoria in the nunthorpe branch have provided us with services that have been nothing short of outstanding. David carried out two home valuations as me and my partner are both selling at the same time. His professionalism and advice regarding marketing was second to none as our houses sold within 3 days!! The photos taken of our homes were fantastic and he made me feel at ease during the visits just being a very genuine and warm chap! Victoria has managed our sales thereafter, and also the purchase of our new home. Her experience and advise is worth its weight in gold. She has remained in constant communication throughout the process giving us every update as it happens, also making the whole process, which has been pretty complex with 2 homes, a lot more digestible. There pricing has been more than competitive and have offered us their recommended conveyancing services to make the whole process smoother. If I was to sell or purchase a house again in the future, I'd be knocking at the their door! Thanks Guys.
5/5
TrustpilotMy experience was amazing
My experience was amazing. My estate agent( Ruby Townsend) she's very accommodating. If you email her, she replies right away I had no problems at all. If ever I will buy or sell a house in the future,I will choose Michael Poole to handle it. Thanks Ruby, you're amazing.
5/5
GoogleMatthew and his team did a great job selling my parents' house in Bordon - valuation was spot on, and we sold very quickly. As we ran into issues with very slow conveyancing solicitors he was very helpful in chasing and chivvying the various parties. Thank you - a great experience.
Thank you Steve. It was a pleasure to work for you and we wish you and your parents all the best.
5/5
TrustpilotMichael Poole Guisborough a five star service
From start to finish the service I have received from Michael Poole in Guisborough has been exceptional. From marketing my property through to its sale in no time at all, was kept updated frequently on the progress of the sale and carried out all necessary checks etc. Great service thanks.
5/5
GoogleThis is a must have tool for every sales and lettings business! Practical assistance is on hand and Dan has been been invaluable in helping us maximise it's potential.
Thank you for your fantastic review! We're delighted to hear that Sprift has become such a valuable tool for your sales and lettings business. Dan will be thrilled to know he's helped you maximise the platform's potential. We really appreciate your support! Kindest regards, Ellie Wilson Head of Customer Experience
5/5
GoogleAbsolutely fantastic service from Matt and Kye from word go Very efficient, very professional, extremely knowledgeable and courteous Can’t speak highly enough of Matt and Kye , they have been amazing Would highly recommend Five stars
thank you Wayne - we hope you are well settled in your new home and enjoying the garden!
5/5
GoogleCan’t rate and recommend highly- real care and attention to detail, felt so supported all the way through the process.. thank you Scott!
Dear Jayne, Congratulations on your exchange of contracts, thank you for leaving your … More
5/5
TrustpilotWe purchased a home through MIchael…
We purchased a home through MIchael Poole, Alisha and Jack were efficient, professional and advocated in our best interests throughout the buying process. We had a complex chain but Alisha ensured communication was effective through to completion. A huge thanks from us and would definitely recommend.
5/5
GoogleFrom starting the process of selling my home and calling into the office the next day to make appointment everyone was really helpful. Photos were done and valuation priced in my opinion very well as alot of places near me were on the market. 1st buyers came a few days later and I accepted an offer. Great service and friendly helpful staff. I would use again most definitely. Completion day went without a problem. Thanks guys Andy
5/5
GoogleGreat service and much faster than expected. Was really nervous being a first time buyer and not knowing what to expect. Roberta was great dealt with my queries and explained the process. Went above and beyond. Big thanks to Roberta who made this journey easier and smoother for us.
Thanks so much, Haleena! 😊 We’re thrilled to hear that your first home-buying experience went so smoothly. Roberta will be delighted to know she helped make the process clearer and more relaxed for you. 🏡 Wishing you lots of happiness as you settle into your new home! …
5/5
GoogleWould just like to give a feedback after my experience I just had with this estate agent. The service was absolutely 5stars . Just to mention a few Sam and Callum were excellent at handling my offer and purchase would use them again with no problems at all. Keep up the good work.regards M Palermo
Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that Sam and Callum were able to support you so well throughout your purchase. Your feedback means a great deal to us, and we’re glad everything went smoothly. We truly appreciate your trust and look forward to working with you again in the future.
5/5
GoogleImran has been so great. Communicating, keeping us updated and making selling a very smooth process and always at the end of the phone if we had questions. Totally recommended!
Thank you for your kind feedback. We’re delighted to hear that Imran kept you well updated and made the selling process smooth and straightforward. We really appreciate your recommendation and are glad we could help.
5/5
TrustpilotIn early stages
In the process of selling my home with Michael Poole Ingelby Barwick and have no complaints so far! Jack has been very helpful and has kept me updated all the way through everything, even managed to get my offer up to the amount i wanted without me having to intervene! :)
5/5
GoogleReally excellent service. Always available to speak. Helpful in dealing with issues as they arose. Achieved a good price on our house sale. Imran was excellent throughout the process.
Thank you for your kind feedback. We’re delighted to hear you were happy with the service and that Imran was always available to support you and help achieve a great result.
1/5
TrustpilotMP don’t provide the most basic customer service/experience
MP are only interested in speaking to you when you have a viewing. My House has been with them all year and because there’s been little interest I haven’t heard from them for months. No check-ins, no phone calls just to let us know they’re still trying to sell. Estate Agency’s are all the same, just choose the one that will charge you the least % at sale as all the agency’s do is use rightmove. We were promised proactiveness to seek out buyers, as they don’t speak to us we will assume this doesn’t happen and it’s purely waiting for potential buyers to find our house on rightmove. We’d remove the house from sale at this point, but would need to pay MP a fee despite them not selling the house or even providing the most basic customer service. We aren’t bitter the house isn’t selling but the least MP could do is suggest ways of pushing it, they havent thought of one thing, instead it’s us who come up with ideas. To just leave the customers whose houses aren’t selling and never touch base with them is unforgivable service. Poor, poor show, we thought the agency couldn’t get worse than our previous one!!
5/5
TrustpilotA huge thank you to you Victoria.
A challenging number of months but we got there in the end! You have been fantastic throughout. From start to finish your communication was exceptional, always available to help and always kept us well informed throughout what proved to be quite a testing sale, not through the fault of yourselves but down to the difficult personal situation we found ourselves in. You were professional and diplomatic at all times to all parties and it made everything so much easier for us. I would not hesitate to recommend your services to anyone and everyone.
5/5
GoogleWe cannot thank Jane enough for the incredible support she has provided to our company. From the outset, she has been nothing short of amazing. Her deep knowledge of current laws and legislation has been invaluable in helping us navigate complex regulatory changes with confidence. Jane has shown exceptional patience and professionalism throughout our time working together. She took the time to thoroughly understand our business and offered thoughtful, practical advice that has directly contributed to making our company more efficient, compliant, and ultimately, more profitable. We truly appreciate her dedication and expertise. Jane is highly recommended to any business looking for knowledgeable and reliable guidance. She has made a significant positive impact, and we are extremely grateful for her ongoing support. Annie ( Lettings Director )
5/5
TrustpilotGreat experience both selling and buying!
We used Michael Poole to sell our house and they were amazing. Honest and realistic on the price and marketing strategy, really friendly and well organised, great co-ordination for viewings and we sold within 7 days! We also ended up buying a property from Michael Poole as well and they again kept us well informed and were on the ball with all the paper work. Would recommend them to everyone, and a special shout out to Victoria in the Nunthorpe branch for all her help and support!
5/5
TrustpilotA fantastic service
What a supportive service from start to finish. Aidan is quite simply the best at what he does. Nothing was too much and even after the 100th unnecessary phone call I made, I was still met with patience, help and the reassurance needed. Thank you so much for everything you did!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Michael Poole's Nunthorpe office has 857 reviews across four platforms: 573 on Google, 44 on Facebook (across the whole business), 1 on View Agents, 239 on Trustpilot (across the whole business). Reviews may appear on more than one platform. Checked 9 October 2026.
Michael Poole Nunthorpe is rated 4.6 out of 5 across all 857 reviews, and 4.6 out of 5 on Google from 573 reviews, checked 9 October 2026.
Michael Poole Nunthorpe, 95 Guisborough Road, Nunthorpe TS7 0JS.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.