Liberty Gate Nottingham reviews

★★★★★ 5/5

Facebook

If your selling a house I 100% recommend Liberty Gate. A fantastic service from start to finish. Sale agreed within 2 weeks of the house going on the market, having previously been marketed for 18 weeks with one of the areas biggest agencies. Special mention to Paul Robinson, professional and personal touch throughout.

Danny · 28 July 2019

★★★★★ 5/5

Google

Best experience with the team, CJ called me just at the right time as I nearly gave up my search for our forever home. CJ took the time out of his busy day to show me a property he thought would be suitable for us - he was right! Extremely attentive staff. Fingers crossed we’ve found the one!!

Jaymee · 16 August 2024

★★★★★ 5/5

Google

Having managed my own rental property for the last seven years, I recently decided to take on a fully managed service. After discussions with a number of agents, I decided to go with Liberty Gate, and can honestly say I wish I had gone with them years ago. The service they have provided has been second to none, from the initial discussions, help and advice around decorating, fitting new carpets to finding new tenants. Nothing has been too much trouble and the whole process has been flawless. I won't single out any specific member of the Team, as every single one of them has been fantastic. Whilst there has been many things that have stood out, the things that have impressed me the most are the personal touches, such as being introduced to all the Team when visiting the office and superb communication, being regularly updated throughout. The Liberty Gate Team are without doubt consummate professionals and I cant recommend them highly enough.

Chris · 31 January 2023

★★★★★ 1/5

Google

Had an awful experience with Liberty Gate. On multiple occasions had to turn up at the main office in person due to lack of responsiveness to my repeated phone calls and their 'inability' to call me back. The manager was also manipulative when dealing with various issues and shirking responsibility. Additionally, after leaving university I called Liberty Gate several times a week for 2 months to get my deposit repaid and was constantly told I would be called back. I had to travel to the office in Nottingham and speak in person with those responsible for anything to be done. Awful service.

Edward · 2 December 2022

★★★★★ 5/5

Google

Raheem was a great help, always super kind and positive. Thank you for all your help.

Ellie · 21 January 2024

★★★★★ 5/5

Google

Great service. Whenever we have had a problem Tre is always happy to help. Would highly recommend. Very friendly and super professional

Joop · 31 August 2023

★★★★★ 5/5

Google

CJ was so helpful, kind and respectful; he made sure he worked around us and took all our wants and needs into consideration, to make sure it was perfect as this was our first time looking into renting a property he was very patient and understanding

Amelia · 30 November 2024

★★★★★ 5/5

Google

Paul was very prompt in everything he did for us. He kept up excellent channels of communication. His staff were very efficient too. He has continued this standard of service after the successful purchase also. I would recommend Liberty Gate to others and would use them again.

Fiona · 2 November 2019

★★★★★ 1/5

Google

After working in the industry myself for 5 years I have a good understanding of how an estate agency should operate and this is the poorest outfit I have ever come across, at the start of the tenancy they left us without an oven for 35 days … More

Harry · 23 October 2025

★★★★★ 1/5

Google

If I could give 0/5 I would. I rented a property with them which was completely mis-advertised and wasn't provided in the state shown. After reporting to them the basement in the property was covered in thick damp and mould spores, and requesting they assess the health and safety conditions, they told us we could no longer use the basement which was advertised to us and left us having to get rid of some of our own furniture which couldn't be stored. They turned a blind eye and did not rectify the damp which got progressively worse and begun to spread into the rest of the property. We spent the entire of our stay in the property also without a freezer which again, was advertised to us and then not provided. We would often be left waiting weeks for repairs to be carried out with consistently poor communication on the progress. But don't attempt to turn up at the office to ask them something urgent , they'll send you away and state you need an 'appointment'. You'll find yourself constantly dealing with multiple members of staff all of whom will give conflicting information. They're quick enough to get you in the property and sell it to you, but will shirk responsibility when you move in. This ultimately led to us terminating the contract early as the property was not in the state as advertised. As most snide letting agents/landlords do, they try to bleed you for all the money they can knowing full well most young people renting do not have the knowledge, money or resources to prevent this - an example was a £60 charge for a new kitchen bin which got overturned after weeks of dispute by the DPS. STAY AWAY from Liberty Gate, unless you want nothing but months of emotional and financial stress. There are plenty of letting agents in Nottingham who will actually look after their tenants rather than just their own interests. Never again.

Kristian · 30 July 2022

★★★★★ 1/5

Google

I was tenant for almost 1.5 years in one of the property managed by them in Nottingham. I had really bad experience while leaving the property. They claimed false damage charges from me which were clearly mentioned in check in inventory created by them(including photos). Surprisingly when I notified that to them, they started arguing and telling how pictures in inventory are not clear (which were taken by them, and anyone can see the damage already there in those photos). Some of them were also written in text as well. The more I try to explain them that those damages are already mentioned in check in inventory the more charges were claimed by them in response. Also I started getting late responses from them. I was also been avoided over the phone by them when I wanted to discuss further. Finally it went to DPS and DPS asked to settle in half of the amount (cleaning charges only), which I accepted to cut from deposit. But due to this unfair practice by liberty gate, it took so much time to get my deposit back. I would not recommend anyone to do business with them.

Tejas · 30 July 2022

★★★★★ 5/5

Google

I sold my leasehold apartment via Liberty Gate and as anyone who has sold or bought this type of property will know the transaction can sometimes be problematical for various reasons beyond ones control. I was greatly assisted by Jennifer in Sales Progression who was always available to offer her invaluable experience and perspective. By acting as an essential and very helpful liaison between both solicitors and the buyer, she was key in keeping the process on track and in facilitating a successful and timely conclusion. On the basis of this experience and also several years as a landlord, I have no hesitation in recommending the professional services of Liberty Gate.

Ian · 30 July 2022

★★★★★ 1/5

Google

Awful customer service!! Spoke to a man twice about two different properties - first one he said students need to pay upfront and so I asked for a video tour to which he responded ‘no - we can’t give you that if you can’t afford it’ !!!!! incredibly rude to assume someone cannot afford something - I needed the video tour to confirm I like the property before committing to an upfront payment! The second call I asked about the professional acting as the sole renter and student being a sub and he HUNG UP on me! So disrespectful and rude, please give your staff more training as this is not an acceptable way to deal with customers.NegativeProfessionalism

Ellie · 20 June 2022

★★★★★ 2/5

Google

Ok but lack urgency when dealing with issues. I had a leaking kitchen sink which caused water to leak out from underneath the laminate flooring and caused mould to grow on the wall behind the sink. I know this is not the fault of liberty gate but their lack of urgency when dealing with this was not what I’d expect. It took weeks to get the walls sorted and the uneven flooring wasn’t fixed while I was a tenant. It took countless emails and phone calls from me to chase them. Considering mould is a health hazard you’d think I’d be due a response. The only time they’ve responded quickly to an email was when they thought I wasn’t going to pay rent. I never said I wasn’t going to pay yet received 3 condescending emails telling me I’m liable for rent. All I was asking for was information about returning the keys as I was moving out a month before the contract ended. The staff are nice but not very quick at replying to you.NegativeResponsiveness

Nwakaego · 20 June 2022

★★★★★ 5/5

Facebook

We have used Liberty Gate for many years now for letting our properties in Nottingham. We are remote Landlords and so having a local team we can rely on is a godsend and Liberty Gate have never let us down. David, Paul and the team are a delight to work with, they have always provided us with excellent service every time and are fast, efficient and always helpful - even when it is something we have not contracted them to do, they will always help or offer advice. Would recommend them to any Landlord without hesitation.

Sue · 18 January 2017

★★★★★ 5/5

Facebook

Fantastic company headed up by David and Paul. Have used them for years to look after my 2 rental properties as I live out of town. They are terrific - always available - respond quickly to requests - have excellent tradespeople on the their books eg elecs, plumbers, handymen. Get me excellent,reliable tenants every single time. And they are so charming with it. Would never use anyone else - and believe me I've tried a few. Very reasonable rates too. Highly highly rec!

Sandy · 6 December 2016

★★★★★ 5/5

Google

The team at Liberty gate have always been a pleasure to deal with and we would definitely recommend. Sophie and Kane were our main contacts and they have been very helpful and responsive at all times. Keep up the good work guys!!

G2M · 29 July 2020

★★★★★ 5/5

Facebook

I would definitely recommend Liberty Gate to anyone thinking pf selling their property. I recently moved and I have never experienced such helpful, professional and genuine estate agents. I had had my house on the market for over 14 weeks and had heard nothing. David came along re took the photos, listed my property as a premium property and within a week I had a viewing. The whole process from start to end was smooth, easy and they kept me updated and mostly it was quick. It meant that I got to move into my dream cottage that I thought I was going to lose. Thank you both and I would encourage anyone to make contact and go with these two as they know what they are doing.

Janette · 25 July 2016

★★★★★ 5/5

Facebook

David and Paul are the best! They truly understand what it is like to be a landlord who does not live in the City and respond well to any situation. This is a huge bonus as tenants are often stressed when something goes wrong, no matter how small and they want a quick response with reliable professional people. Not only that but it is important for us to have good, reliable tenants and Liberty perform every time. Highly recommended.

Denise · 7 December 2016

★★★★★ 4/5

Google

Im giving 4 stars because i moved into the apartment 3 days ago and there were sone issues with the place i called everyone from the agency but they keep me waiting but then I got into contact with Heather Elder she sorted out everything on the very same day and took care of everything.

Hamza · 20 April 2024

★★★★★ 5/5

Google

Incredible service. The whole team communicated with me throughout my moving process. They answered any questions and were responsive to my multitude of emails! I viewed and moved into my rental within a week, I couldn’t be happier with the service - would highly recommend!

Shauna · 30 October 2025

★★★★★ 5/5

Google

Heather was very lovely and sorted our query out very quickly!!

Simone · 21 January 2024

★★★★★ 5/5

Google

Thorpe Electrical Solutions have worked with Liberty Gate as an electrical contractor for a number of years now, providing support when needed across a range jobs including, EICR's, EPC's and remedial works. All staff have always been helpful when dealing with requests, prompt payments and sending works orders over with all the details needed. Very efficiently run service and an easy working relationship to maintain for many years to come.

Matthew · 31 January 2023

★★★★★ 5/5

Google

Property viewing: Kully Landa was friendly and informative. Thank you.

Roy · 22 December 2023