Liberty Gate reviews

★★★★★ 5/5

Google

Caitlyn was an absolute star! I was in a tricky position needing to find somewhere at very short notice and she went above and beyond! Genuinely cared and went out of her way to get things all lined up to get things processed quickly. Cannot rate her highly enough, thank you!

Felicity · 22 May 2026

★★★★★ 5/5

Google

Holly has been an absolute dream to work with as the manager of my property. Her professionalism, attention to detail, and proactive approach have made owning a rental property stress-free. She communicates clearly and promptly, ensuring I’m always in the loop but never overwhelmed. Holly handles everything from tenant relationships to maintenance requests with such care and efficiency that I know my property is in the best hands. Her dedication and work ethic are truly remarkable, and it’s clear she takes pride in what she does. I highly recommend Holly to anyone looking for a reliable and personable property manager. Thank you, Holly, for going above and beyond!

David · 17 January 2025

★★★★★ 5/5

Google

Holly has been an absolute dream to work with as the manager of my property. Her professionalism, attention to detail, and proactive approach have made owning a rental property stress-free. She communicates clearly and promptly, ensuring I’m always in the loop but never overwhelmed. Holly handles everything from tenant relationships to maintenance requests with such care and efficiency that I know my property is in the best hands. Her dedication and work ethic are truly remarkable, and it’s clear she takes pride in what she does. I highly recommend Holly to anyone looking for a reliable and personable property manager. Thank you, Holly, for going above and beyond!

Jack · 22 December 2024

★★★★★ 5/5

Google

Lucy was great , had the viewing today and wanted to secure it ASAP!

Idriss · 22 July 2026

★★★★★ 1/5

Google

Do NOT sign fixed term contracts! this agency works with commercial landlords who have those watertight 12-month FIXED contracts without a break clause. That means you cannot move out even if the flat has issues that come out after you move in. I was not able to move out easily and when I finally did, the landlord still wanted the remaining rent of £4000 even when they got a new tenant!? But they were silent when I complained about the state of the apartment. It's outrageous. There is a lot of pressure on tenants to find accommodation quickly but if your contract does not have a break clause allowing you to move, do not sign it. Find a private landlord a bit further from the centre and save yourself a lot of stress. The Liberty Gate staff is professional but the contract is so unreasonable that it should NEVER exist so I regret not realising that the contract is not with them but with a ruthless company that probably owns many apartments and they simply don't care about anything if it's not in the contract. Read the contract and if it's one of those, walk away. If students and professionals refuse to sign unreasonable conditions, they will have to put pressure back on landlords.

Poleon · 24 September 2024

★★★★★ 5/5

Google

Sandeep was very responsive to emails and resolved issues and queries very quickly.

Maninder · 22 July 2026

★★★★★ 5/5

Google

great experience contacting them for viewings and dealing with a new tenancy so far! thanks Jamiel

Xiao · 22 June 2026

★★★★★ 5/5

Google

Jamiel & Lauren were very patient, quick & understanding and helped me through the whole moving in process!

Moses · 22 May 2026

★★★★★ 1/5

Google

From the very beginning, the company has performed terribly. My planned date of entry into the apartment, which was negotiated THREE MONTHS in advance, was postponed at the last moment. And when I say the last one, I mean two days before arrival. After that, they didn't tell me the exact date when I could move into the apartment for almost a week. I've been living for a week without even any information at all!!! And, imagine, by postponing the date of my entry without any reason explained to me, this company did not carry out cleaning in advance. The apartment was literally completely dirty. There were cockroaches in my trash can!!!!!!!!! I had to call the agency for two weeks so that they would finally order a cleaning service. It's terrible, disgusting! Agent Heather politely answers the phone, but never keeps promises or does anything. I was not warned that the air conditioner in the apartment, which, in fact, is the only source of heating, works terribly and very poorly. I was not provided with any additional heat source, even when I was literally fighting for the truth after two months (that my air conditioner was not working). The agency never fulfilled my requests the first time, never called the masters right away if something didn't work for me. Once they called the replacement technicians, but they didn'T even WARN ME. Never use the services of this agency, they are disgusting!!!!!

Tanya · 20 February 2024

★★★★★ 5/5

Google

great and wonderful service and experience, i’ve requested to view an apartments were very quick appointment, Josh meet us during the viewing and appreciate him in providing all the details with answering all our inquiries even when it was hard questions. as well Liam was with me step by step during the process and was smooth and great. leaders highly recommended.

Ahamd · 24 September 2024

★★★★★ 1/5

Google

Absolutely useless people ! Don’t bother with them ! They are interested only in your money ! I had the displeasure to “ work “ with them for a long term tenancy. When reporting issues didn’t even bother to pass the information to the land lord . Then when the tenancy ended , Amy made such a mess with the deposit that it took 3 months to have my deposit back! Honestly if you want a Fawlty Towers experience contact them!

Roberto · 9 September 2023

★★★★★ 5/5

Google

Jamiel and Lauren were absolutely amazing throughout the process. They were incredibly understanding, acted quickly, and made sure everything moved smoothly at the right time. I really appreciated their care, professionalism, and the extra effort they put in when it mattered most. Thank you both again.

Terna · 13 February 2026

★★★★★ 5/5

Google

Having lived and rented in Nottingham for over 5 years, I have dealt with multiple different letting agencies and landlords. Liberty Gate has been a breath of fresh air and by far the best letting agent I have had the pleasure of dealing with. The renting process was hassle-free and we were kept informed all the way through. Jillian was highly professional and has always made herself available to answer any questions. The property was just as described and our experience has been phenomenal. Thank you Liberty Gate & thank you Jillian for restoring our faith in the rental market.

Daniel · 20 June 2023

★★★★★ 1/5

Google

I want to keep this short and sweet. First time renting somewhere and from start to end has been a shambles.This included the process of myself getting a guarantor which we ended up not going ahead with and instead paying 6 months rent up front. The company lacked basic communication from day 1 and I should have seen this all coming. Started the tenancy without cooking appliances and after weeks of chasing finally got resolved, 35 days after me and my flat mate moved in. So as you can imagine it cost us an arm and a leg in having to either buy takeaways or pre cooked food. There was also no hot water provided either for the first 2 weeks which needed a plumber to come out and solve this issue. One thing I must say however is the flat itself me and my friend rented was more than we could have asked for. A real top property and ideal as we both worked in the city centre. However I would have much preferred an average living facility and not have to go through with the problems we experienced. December time the flat above had a flood and came into our apartment. This caused dampness on the carpet and a distinct smell. This problem didn't get solved until middle of march... In April my flat mate then got back after a weekend away to find our whole hallway was completely flooded. This was due to OUR boiler bursting. I understand these things happen. However it was like this for 2 days. Liberty gate never told us about the issue and then said they tried to call us both to talk about it. This was a lie as we never received a call. The last 18 days of our tenancy we were unable to live there. Meaning we had to commute from our home town of coventry to Nottingham most days for work. Again no compensation agreed and this cost a fortune in fuel. Needless to say we planned on staying for 12 months in this flat, however after the first month of our tenancy and numerous errors on behalf of liberty gate we decided we wanted out after 6. After all this was costing us a fair bit of money and we were not happy at all with what we were provided. So in conclusion, would I recommend liberty gate? 100% NOT. However I would be more than happy to speak with a senior member of staff and discuss the issues raised above. I am hopeful the company listens to this feedback to prevent these issues occurring again.

Jack · 1 May 2023

★★★★★ 5/5

Google

Having lived and rented in Nottingham for over 5 years, I have dealt with multiple different letting agencies and landlords. Liberty Gate has been a breath of fresh air and by far the best letting agent I have had the pleasure of dealing with. The renting process was hassle-free and we were kept informed all the way through. Jillian was highly professional and has always made herself available to answer any questions. The property was just as described and our experience has been phenomenal. Thank you Liberty Gate & thank you Jillian for restoring our faith in the rental market.

Daniel · 1 April 2023

★★★★★ 5/5

Google

It's so important to feel safe and secure as a tenant in a rental property, and due to the care Libbie showed - I was lucky enough to feel this throughout my three year tenancy. Libbie and the team at Liberty Gate have great communication, they have always been responsive to any maintenance issues and always give more than enough notice if they need access to the property. The team is really professional, friendly and they do genuinely care about the tenants they have, which is lovely. Liberty Gate is definitely the best property management company I've ever had and they helped make my time living in the property a great experience. Massive thank you to Libbie and the rest of the Liberty Gate team, it was a pleasure.

Fran · 1 April 2023

★★★★★ 5/5

Google

Leah and Sue at the woodthorpe voffice did a great job with my purchase, they were there from day one till the end. Weekly updates and communication, very polite and professional..will definitely recommend their services 👍 …

Jay · 22 June 2026

★★★★★ 5/5

Google

Amazing service. There was a bit of a hiccup with the viewing scheduling. But the team was amazing at working around it and making it happen. CJ has been an absolute champ, was very honest and made sure I asked all the right questions and had things sorted out. Would definitely recommend.

Joseph · 23 August 2024

★★★★★ 1/5

Google

AVOID at all costs if a landlord ! totally disorganised. also complaints and resolution channels are pathetic. offered me 160 pounds for a replacement sink costing me 600. told them to stick the offer.

E- · 22 June 2026

★★★★★ 5/5

Google

Really helpful and freindly team even carried on after hours to make sure we got moved in,also our first rental and really helped us with what was needed in our situation. Thankyou again ☺️

Kieron · 22 June 2026

★★★★★ 1/5

Google

I have to say, dealing with Liberty Gate has been such a tiresome, long and draining experience. My qualms are mainly with the Property Management department, at first they were great, Kane was fantastic and really helped us when we moved in. Since Kane left things really started to deteriorate, whenever we had issues with the property, they were always very slow at responding. Communication was just really really poor. Even something simple like fixing a leaking tap took over a month, all while costing me due to the water bill. They showed zero empathy at all in regards to myself or heavily pregnant partner, everything always took ages to get a response, and when we did receive a response it always came across rude and unhelpful. This was such a disappointment for us as we had a great experience at the start with Liberty gate, we were in fact recommended by Family to use them! However as I said, since Kane’s departure is when the issues starting to occur. Again, this review is directly due to my experience with ‘property management’, I had no real interactions with any other department. I honestly believe a serious review is needed within property management, as the experience I had has honestly been the worst I’ve ever come across having used many different agencies within Nottinghamshire.NegativeResponsiveness, Quality, Professionalism, Value

Dan · 20 June 2022

★★★★★ 5/5

Google

Thanks to Jamiel, Kaitlyn and Sandeep for the excellent service.

Loveth · 15 August 2026

★★★★★ 1/5

Google

Terrible company that takes advantage of people new to the UK. They push an exploitative No Deposit scheme. They don’t repair their properties. Their staff are intimidating, rude, and unresponsive. Avoid, avoid, avoid.

R · 22 June 2026

★★★★★ 5/5

Google

I have been having a hard time finding an estate agent with an understanding and patience to my situation. I have found a lot of agents just wants to rush you off the phone but Jillian Charles has been an absolute pleasure she has taken time to understand my situation and assist me and she deserves so much credit. I will be recommending Liberty Gate to all my fellow friends and family.

Anneka · 31 January 2023