Trusted Agent profile · Nottingham, Nottinghamshire
Verified
★★★★★
255 reviews across 3 platforms
1 The Gatehouse, Short Stairs, Nottingham, Nottinghamshire, NG1 1JA
Liberty Gate's office in Nottingham, Nottinghamshire, at 1 The Gatehouse, is rated 4.5 out of 5 across 255 reviews on three platforms, including 237 Google reviews rated 4.5.
What sellers, buyers, landlords and tenants say, where the review tells us who wrote it.
Liberty Gate is an independent, award winning estate agency involved in selling, letting and managing residential property in prime locations across the UK. Our vision is to offer the ultimate estate agency service to help our clients achieve their property goals and aspirations. Whether your looking to buy, sell, rent or invest in property our local specialists are to help you.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleI had an exeptional experience working with CJ finding the right property. He was extremely knowledgeable about the local market and helped me find the perfect property within the budget. His negotiation skills are impressive and he is very dedicated and professional agent.
Dear Anum Anum Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
1/5
GoogleAwful customer service!! Spoke to a man twice about two different properties - first one he said students need to pay upfront and so I asked for a video tour to which he responded ‘no - we can’t give you that if you can’t afford it’ !!!!! incredibly rude to assume someone cannot afford something - I needed the video tour to confirm I like the property before committing to an upfront payment! The second call I asked about the professional acting as the sole renter and student being a sub and he HUNG UP on me! So disrespectful and rude, please give your staff more training as this is not an acceptable way to deal with customers.
Hi Ellie, I’m so sorry you had this experience as that’s certainly not how we train our team. If you could please give us a call again as we don’t have any of your details on our system and ask for David as he would love the opportunity to discuss this further with you so that we can find out the details and make any changes/improvements necessary. We really appreciate you taking the time to provide this feedback and hope to hear from you shortly.
5/5
GoogleThe staff, especially Laura Bradley was professional, quick and very helpful from enquiry to end especially in this climate. A virtual tour was provided very promptly and I would highly recommend their service.
Thank you for your kind review Abi and we are so glad we were able to assist you with your move.
5/5
GoogleHad an absolutely great experience with securing a property with Joelle Bates. Top of the line service, very responsive, helpful, and friendly. I appreciated how well she attended to our needs and requests. Would recommend her to anyone looking for a property.
Dear Moss Thanakorn Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI have receive a highly satisfactory service whilst using leaders. I found that holly was especially helpful and worked with me to navigate some complicated processes. Holly helped me with the moving out process and I have since received my deposit back in full. Many thanks and highly recommend.
Dear Hana Pike Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJillian is such a sweet person to talk to if you’re looking for an apartment to rent. I recommend her
Dear Adekoya Adeola Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJamiel and Sandeep have been absolutely great, they were very happy to help and were very accommodating to my needs finding a place to stay!
5/5
GoogleKully was of great help!
Dear Dasnoor Anand Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat experience recently while moving, smooth quick and easy. The whole team were very helpful, kind and genuine. Definitely made the moving difficulties easier!!
5/5
GoogleThe staff, especially Laura Bradley was professional, quick and very helpful from enquiry to end especially in this climate. A virtual tour was provided very promptly and I would highly recommend their service.
Thank you for your kind review Abi and we are so glad we were able to assist you with your move.
5/5
GoogleGreat company, my move in process was easy and stress free compared to other experiences i have had with other companies. I dealt with holly who was amazing and always so helpful.
Dear Jade Milligan Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI’m really pleased with the service I received from Lauren during the viewing process. She was friendly, approachable, and help with any questions.I appreciate her service ☀️☀️
5/5
GoogleLiberty Gate managed my tenancy for a year. They were very responsive, always addressed issues quickly and without any fuss. They always resplied to my queries and questions promptly and during lockdown checked in on me to make sure I was okay, which was really appreciated. It was a great experience and I will miss having such a professional organisation available when I need them. Thanks to everyone at Liberty Gate. You are all greatPositiveResponsiveness, Quality, Professionalism, Value
Thank you for your kind review Jane. It was an absolute pleasure to have you as a tenant of ours. The whole team here wish you all the best for the future.
5/5
GooglePaul and Chloe were excellent in handling my sale (autumn 2017). They agreed a full asking price sale within 2 weeks of the property going on the market. Great local knowledge, wouldn't hesitate to use again or recommend!
Thanks for your feedback Liam and so glad we could get you the quick sale you wanted. From all the team, we wish you all the best with your new home!
5/5
GoogleVery efficient at sorting maintenance issues Which is a very important thing.. very great staff .. all of them were helpful..after dealing with several agencies.. Liberty gate nottingham is the best 👍🏻👍🏻👍🏻 …
Thank you so much for your kind feedback and so glad you have enjoyed your experience with us!
5/5
GoogleSince last 2 years(approx.), I am staying in a property which is managed by Liberty Gate. And my experience is awesome. I felt really valued as a tenant and all my issues were dealt promptly with utmost care. I want to thank the whole team at Liberty Gate in Nottingham and Laura Bradley especially for the professional way they are managing this. Keep it up!
Dear Prasenjit Ghosh Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleI had a great experience speaking to CJ regarding a property viewing. The customer service was outstanding- very friendly and professional. He took time to answer all my questions. I appreciate his approachable and helpful attitude! Highly recommend!
Dear Sana Rashid Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleTre was excellent. Fast, efficient and communicative throughout. Thanks
Dear Chris Lee Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleDefinitely the best agency I've ever dealt with. They found the perfect flat for us in September when no one else really tried to help us. Staff at Liberty Gate is always lovely and helpful, they promised they would find something for us and they did, even though it was the worst time of the year to look for accommodation, especially as a student! It was also really easy to move in our new flat, everything was done online in just a few clicks: deposit, water/electricity supplier contracts... Finally, maintenance issues are always dealt with immediately, even during this Covid-19 crisis. Thank you Liberty Gate!
Thank you for your kind review Ophelie.
5/5
GoogleThe agency was excellent in finding me a room! The viewing was scheduled quickly, the application process moved incredibly fast thereafter. Special thanks to CJ who made sure I was updated every step of the way!
Dear Ieva Maksvytytė Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleAfter many views with other agencies, I got in touch with Liberty Gate. Before that moment it was quite a nightmare as I had just moved to the UK and nobody was really helping me out. Everybody at LG has been so supportive and proactive, and even more once you move in! Definitely the estate agency you want to go with, highly recommended.
Dear Gianmarco Palma Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleJust had a viewing in Arnold, Jamiel who showed me around was so kind and friendly
1/5
GoogleFormer Tenant - Advice to Any Future Tenants of Liberty Gate • Only respond to Liberty Gate staff or their contractors via email, Always keep a written record to protect yourself. • Keep reasonably chasing maintenance requests - Some requests will not be actioned effectively by staff due to poor handling; and failure to reasonably chase could result in a potential claim against you at the end of tenancy. • Request periodic inspections of the property to ensure issues are identified by Agent and Tenant; and that this is shared with you prior to the end of your tenancy. • At the end of tenancy you are not required to professionally clean the property, if there is no professional cleaning clause in your tenancy agreement - don't feel you have to use a professional cleaner as this is misleading to consumers (tenants). • Staff can sometimes be very defensive, intimidatory and fail to take into account the views of the tenant. Be aware of this behaviour and keep a written record of any intimidating communication. • If this agent isn’t addressing your concerns and issues, raise it through their ‘Internal Complaints Procedure’. If this fails, then raise your complaint with the Housing Ombudsman. • If you feel concerned about the handling of your personal data, then consider raising a Subject Access Request with Liberty Gate.
Response to anyone reading this. We have never had a tenant called Toby Usherwood in any of our properties and this review has been classified as spam and reported to google.
5/5
Googlehad an amazing experience with this agency, they were always happy to answer any questions and very attentive. Liam and CJ especially made this process so smooth for me and I really appreciated their help
Dear Merin Diji Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
