Frank Innes Nottingham reviews

★★★★★ 5/5

Google

I like the chicken wings

أحمد · 26 November 2025

★★★★★ 5/5

Google

If would be possible I would give 10 stars,not just 5,to Jayraj Motay from Frank Innes. He's a delight to deal with. I just received my keys ,and I must say I'm really grateful for all his help Thank you I will use you again next time. Iliana Dudas

Iana · 28 April 2024

★★★★★ 5/5

Google

Jessi Pabla was the best, she is quite helpful. Actually, she gave me her personal address and I went to her home to collect the keys as I moved in during the weekend. Thanks Jessi

Abdelrahman · 6 July 2020

★★★★★ 4/5

Google

I was particularly impressed at the prompt response and willingness to offer advice and support. Jessica Cranmer was my agent and made my property rent quiet fast and easy when I first moved to Nottingham

EMMANUEL · 6 July 2020

★★★★★ 5/5

Google

I'm absolutely made up with the sales service provided by Frank Innes. Vanessa for my initial meeting and queries. William for taking photos and the floorplans. But most importantly Sofia who negotiated the price I wanted, kept me informed and updated every step of the way. Her quick response times, professionalism and communication is first class. I cannot fault any part of my selling experience and would recommend to everyone, including friends, family and colleagues.PositiveResponsiveness, Quality, Professionalism, Value

Joanne · 27 August 2021

★★★★★ 5/5

Google

Very good customer service

べEL · 26 November 2025

★★★★★ 5/5

Google

Kelly and her team have done a phenomenal job letting my properties. I'm not used to an agent being so responsive, proactive and friendly - a pleasure to deal with!

Tom · 6 July 2021

★★★★★ 5/5

Google

Staff were very helpful especially Bethany who helped us move in where the total move in process was only about 4 days from viewing the property to move in which was great!!PositiveResponsiveness

George · 11 January 2021

★★★★★ 1/5

Google

If I could zero stars I would. Shambolic company. Ever since my tenancy switched to Countrywide/Frank Innes Nottingham the service (if you can call it that) has been abhorrent. Unprofessional &biased staff, no duty of care to tenants whatsoever. I am currently pursuing my 2nd ombudsman complaint, having received compensation for the 1st one. Says it all really! Thankfully moving out of the property and to a better agency. Avoid at all costs!!!NegativeResponsiveness, Quality, Professionalism, Value

Nicola · 27 August 2021

★★★★★ 5/5

Google

As a student and a first timer in renting from an estate agent who isn’t just for students, I am very pleased and happy with their customer service. They had a quick turn around to move me in after desperately seeking accommodation very last minute. I was dealt with by Kim Watkins who made this process even easier! She explained every step very clearly, ensured that I provided the correct requirements and was quick and willing to answer any questions I had in a friendly and professional manner. Although I had issues with my guarantors, they didn’t give up on me until I could finally meet the requirements. I can’t recommend this estate agent enough! They definitely saved me for my 3rd year at University.

Kim · 6 July 2020

★★★★★ 1/5

Google

Do not rent from this agency! Unless you want to go bald, I’d suggest not using this agency. They are money hungry, unresponsive, rude and overall just horrible. If you’re having issues with your apartment they will ignore it. This caused me to take my money (not all because they are vultures) and leave. Overall, they’re the worst people I’ve dealt with in my life! Avoid at all cost.

Patri-Gail · 6 July 2022

★★★★★ 5/5

Google

We were the sellers of a property in Nottingham and chose Frank Innes as our estate agent. It was a complicated move, due to unforeseen issues but we were very happy with the service we received, right from drawing up the particulars through to completion. Their communication was professional, they were quick to respond and friendly throughout the process, which was much appreciated. Louise Irving in particular was a star, but everyone who answered the phone to me or was involved initially also did a great job.

Emma · 31 May 2020

★★★★★ 5/5

Google

It was really amazing service from Agent Ellie as she did excellent job on her duty faithfully and deserve a good.credit.

Faisal · 22 April 2025

★★★★★ 5/5

Google

Had good experience renting a property from Frank Innes. Robyn and the team have been helpful and efficient. Thank you.

Joanne · 6 July 2022

★★★★★ 5/5

Google

I rented a flat through Frank Innes and the whole process was very easy and straightforward. Kim was great from start to finish, even staying really late one Friday to move me in before the weekend. Everything was communicated to me promptly, and any issues were quickly resolved. I'd thoroughly recommend Frank Innes to anyone looking to rent - definitely the best letting agent experience I've had!

Kirsty · 7 July 2017

★★★★★ 1/5

Google

This agent is beneath contempt. Ridiculously expensive. Don't use them and certainly check reviews. Remember that many companies use astroturfing to place false good reviews and, as computer experts, we can see them but we were in a hurry and didn't check beforehand.. On Friday afternoon, my brother viewed a property to let at £950 pcm in Mapperley. He paid a £400 Reservation Fee and was told there would be a further £2,000 to pay before moving in. All day Saturday, the property was still available to view. On Sunday, the property finally had "Let Agreed" on it but the rent had gone up to £1,100. First thing on Monday, my brother withdrew his application and was told that the £400 could not be refunded as they had initiated the referencing process. (I don't know how or when?!) Later on Monday, they phoned my brother back to say that because he did not have 1 year of proven income, he would have to pay the entire 6 months rent up front. My brother had been in an accident and was unable to work until starting a contract in Bristol (no problem renting there) prior to this new contract in Nottingham. Today, Tuesday, the property is still listed as "Let Agreed". Don't let these people take your money unless you are prepared to lose it despite their own bad practice.

A · 7 July 2019

★★★★★ 5/5

Google

Review of Kim Watkins @ Frank Innes - Nottingham City. Letting agents can complicate things sometimes, But Kimmy has always made my life simple as a landlord. she delivers a service which is consistent with that of an experienced agent. She understand the needs of a landlord in terms of all the required paperwork that relate to the tenancy and the accounting side of things - she is relentless in being the first to let my empty units and is happy to handle my straight talking with my tenant profile. Every tenancy has ran smoothly using this agent, and that's down to Kimmy herself and keeping the complications out of my sight. No question Frank Innes are exceptionally driven to secure new tenancies quickly and efficiently.

Matt · 7 July 2019

★★★★★ 5/5

Google

I had a bit of a problem property and had been mucked about by a previous buyer from another agency. I approached Frank Innes and was assured there would be no problem selling my property. After a buyer fell through, again, a white knight buyer came along through Frank Innes and now I've sold my property and living in the home of my dreams in the countryside.

Stuart · 31 May 2022

★★★★★ 5/5

Google

Brilliant and efficient service and friendly staff (especially Louise, Vanessa and Penelope) who were very cooperative when purchasing my 2 properties through them! Would definitely use them again!

Азиз · 6 July 2020

★★★★★ 1/5

Google

BEWARE! We used the Mapperley branch and took on a very 'tired' house and were lied to from start to finish. The landlord fenced off a section of the garden and started building work with plans to attach a new house to ours. We were eventually evicted and the landlord hasn't started any building works but finally managed to replace all windows, doors, finally removed all of the bricks, glass and rubbish from the garden after two years of asking and refitted the boiler and kitchen. Liars, con artists and theives.

Baz · 7 July 2018

★★★★★ 5/5

Google

Excellent service by Lauren (Lettings) Very professional and friendly team. Highly recommended

George · 26 June 2025

★★★★★ 5/5

Google

Beth was very helpful in getting us moved in, always responded quickly and always kept in contact with us and kept us updated.

Jamie · 6 July 2021

★★★★★ 5/5

Google

Used Frank Innes to sell mothers property after meeting William and discussing service and options along with meeting other companies but his was best presented. The office staff form here on took over and the service was excellent form the team with arranging viewings, talking to buyer, chasing solicitor and they were in constant contact with myself on updates. Would certainly use again and recommend

Phillip · 31 May 2022

★★★★★ 1/5

Google

I'm shocked , I need to pay 400 £ to stay in this house also 360 £ for some kind of fees , and also 525 first month deposit which one has been paid already lol , they don't won't me to leave this house until they will find new people ....Also I was standing for 10 min , no one wasn't talking to me and because I just want to move out lol .. That's why I want to move out because they want you to pay for everything, it's not even written in my contract ... I'm shocked , soon I will ring my solicitor what to do ..!!!!

Love · 7 July 2017