Frank Innes Nottingham reviews

★★★★★ 1/5

Google

This agency scammed me; I was not able to view the property due to covid issues and I moved into the property and found it disgustingly dirty/uncleaned, the bed was broken, dining table was broken, faucets were broken, front door handle was broken, had no warm water to shower for 3 months (as they wouldn't respond) and overall were very unprofessional and rude. I did receive a video of the property before moving in but they've well hidden all these issues. I had a terrible experience as a tenant, of which I had to then speak directly to my landlord for all of my issues of which he was unaware of. I would not trust Frank Innes again for renting a property.NegativeResponsiveness, Quality, Professionalism, Value

Katerina · 27 August 2022

★★★★★ 5/5

Google

Amber help us move in. Was an easy and quick process

Adam · 8 December 2025

★★★★★ 5/5

Google

The whole process was handled very well indeed. Alison Pallister was on hand when needed and dealt with matters in a very professional and sympathetic manner. A really good experience. Thank you

Dave · 6 July 2022

★★★★★ 1/5

Google

Do not whatever you do rent a house with this organisation as agents. They support the landlords over and above the tenants. They ignore all reports of problems with the house done through the app. We reported a collapsed ceiling and nothing was done. The rubble remained on the floor for about 3 months rendering the bedroom unusable. It took them and the landlords 9 weeks to replace a oven that did not work. I have never experienced such appalling customer service and lack of general kindness and manners in my entire life.

Dawn · 6 July 2022

★★★★★ 5/5

Google

The team at Nottingham have been brilliant during what has been a very traumatic process with various problems thrown at me over the sale period. They have always advised and informed in a friendly and practical manner and I would not hesitate in recommending them. I have had to continually make contact with additional issues raised by my ongoing purchase and they have kept their patience and always been at the end of the phone. I am so glad I chose them for my sale.

Anne · 5 July 2022

★★★★★ 1/5

Google

Had a shocking time trying to buy a property from Frank Innes. From day one it was like fighting an up hill battle, made to jump through hoop after hoop. Key information withheld, though I was advised this was not their fault so that's fine then! Honestly I would 100% recommend not bothering to approach them if you are looking to buy a property, save yourself a load of stress and try another agent.

Michael · 31 January 2023

★★★★★ 5/5

Google

Vanessa at Frank Innes Nottingham was very helpful, always calm and friendly. Alfie was very helpful too when we needed to visit the shop. Thanks both for helping make this stressful process, less stressful - much appreciated :)

Julia · 6 July 2021

★★★★★ 5/5

Google

Alison at Frank Innes amazing, kept me informed all the way through. Thanks to Lauren for recommending. Highly recommended and would use again if needed.

Dawn · 2 March 2023

★★★★★ 5/5

Google

The staff was incredibly kind and supportive. I worked with them for my property purchase, and my experience has been smooth throughout. They are proactive in providing updates on your case. …

Tarun · 22 April 2025

★★★★★ 5/5

Google

Very professional. Have enjoyed my interaction with them.

Dasilva · 26 December 2025

★★★★★ 5/5

Google

Really lovely, friendly, helpful staff. Nothing is too much trouble. Kim made renting our flat out with them very easy. Help was on hand with the new landlord license. Thoroughly recommend using Frank Innes, Wheeler Gate both as a landlord and a tenant.

Rachael · 2 October 2019

★★★★★ 5/5

Google

Really lovely, friendly, helpful staff. Nothing is too much trouble. Kim made renting our flat out with them very easy. Help was on hand with the new landlord license. Thoroughly recommend using Frank Innes, Wheeler Gate both as a landlord and a tenant.

Andy · 7 July 2019

★★★★★ 5/5

Google

Perfect letting agents and amazing customer service, especially Alexandra. Can't thank her and her team enough.

Yousef · 17 September 2023

★★★★★ 5/5

Google

Having been a contractor for Frank Innes Nottingham for a while now I would happily recommend Georgina as a friendly and professional member of staff. She answers any queries in a timely manner and is always helpful and positive.

Francesca · 6 July 2020

★★★★★ 5/5

Google

Had the most positive experience purchasing my home through Frank Innes. Emily was amazing and was on hand every step of the way and made the whole process less stressful. Highly recommendedPositiveResponsiveness, Quality, Professionalism

Joanne · 27 August 2021

★★★★★ 5/5

Google

Signed a tenancy with Rylie. Absolutely fantastic, customer service was extremely noteworthy. We felt very welcomed and would definitely recommend to friends.

Ali · 26 June 2025

★★★★★ 5/5

Google

Lia was so helpful throughout the entire process of renting the apartment

Abdullah · 15 October 2023

★★★★★ 1/5

Google

0 stars. Do not trust their zero deposit scheme. They will go through the place with a fine tooth comb once you leave and try to charge upwards of £200 for cleaning of stuff that comes well within ‘acceptable wear and tear’ they find ingenious ways to con you out of money since the government banned them for charging a grand to print a piece of paper. If you’re a landlord you might be thinking... great! My property will always look fantastic! Nope, my landlord felt so awful about how we were treated that he reembursed us the money Frank Innes stole and he’s had to do the same for previous tenants. He has also received threats of violence in the past as Frank Innes wash their hands of customers they have screwed over, even blocking their numbers as other reviews have said. Read the good reviews and read the bad reviews. Which ones seem more genuine...NegativeResponsiveness, Quality, Professionalism, Value

Stephen · 27 August 2021

★★★★★ 1/5

Google

As we are in another lockdown I feel obliged to write this review. I wish to advise anyone who is considering renting a property through Frank Innes not to sign a contract without conducting an in-person viewing, and to insist on having any comments made about the state of the property in writing before signing or paying anything. The customer service is friendly and helpful when things are going well but be assured that when conflict arises, the landlord is prioritised and valued more highly than the tenant.NegativeResponsiveness, Quality, Professionalism

Roxanne · 27 August 2021

★★★★★ 5/5

Google

We chose Frank Innes to handle the sale of our house based on our experiences with them concerning the purchase of another property. Our sale turned out to be dogged with complications and took far longer than we were anticipating due to a problem buyer. But we have to say that the staff at this branch of Frank Innes were absolutely excellent in their efforts to get the sale done, liaising on a very regular basis with all the parties involved. When the sale finally did complete their delight was as palpable as our own! Estate agents often get a bit of stick based on the conception that they don't do a lot to gain very well from the sale of a property. However in our case, we are quite happy to say that they earned every penny.PositiveResponsiveness, Quality, Professionalism, Value

ROBIN · 27 August 2021

★★★★★ 5/5

Google

My recent rental move was overseen by Beth and she ensured that, from enquiring to moving in, it was quick and hassle-free. Because of her efforts and expertise (alongside the help I received from the other ladies that I encountered at Frank Innes Nottingham), I felt confident with my property choice and reassured that both the flat and myself were in safe hands. Beth and the branch were extremely responsive, especially considering the current pandemic, and more than willing to help with any queries I had, despite them sometimes falling on days-off or out-of-office hours. I felt respected and valued as a client the whole way through and am satisfied with the service provided.PositiveResponsiveness, Quality, Professionalism

Heather · 27 August 2021

★★★★★ 5/5

Google

Very impressed by the service offered as would be and now actual tenants. Started well with Kath showing us three apartments over the weekend and offering constructive advice on properties and procedures. The application, checks and a further visit were all attentively handled by Ocean, who was always available and focused on getting things done. She helped push through the contract in a short time and with no fuss- offering a great service to tenant and landlord alike. Indeed, support continued even after we signed the contract, which is very reassuring. I felt they went the extra mile and wouldn't hesitate to do business with them again. Recommended.PositiveResponsiveness, Professionalism

Bryn · 27 August 2021

★★★★★ 1/5

Google

As we are in another lockdown I feel obliged to write this review. I wish to advise anyone who is considering renting a property through Frank Innes not to sign a contract without conducting an in-person viewing, and to insist on having any comments made about the state of the property in writing before signing or paying anything. The customer service is friendly and helpful when things are going well but be assured that when conflict arises, the landlord is prioritised and valued more highly than the tenant.

Roxanne · 6 July 2021

★★★★★ 5/5

Google

Ocean Peachment and the rest of the Nottingham Frank Innes team have been really caring and helpful with our moving, specially in the middle of the pandemic. The arrangement of the property viewing was fast, they provided us with a detailed tour of the property and answered all our concerns and questions. They also were keen to fix imperfections of the property before our moving and provided with a detailed inventory which facilitated the first house inspection. Since day one, we have been in regular contact with the team, especially with Ocean Peachment, which helped and speeded the paperwork, facilitated signing the tenancy agreement, answering all our questions and keeping us informed. In addition, they provided immediate contact details with the landlord which made the communication easier. So far, we had an amazing experience with Nottingham Frank Innes and we strongly recommend them.

Ignacio · 31 May 2021