Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have just sold my property through Frank Innes and have been very impressed with the whole team. Emily Climpson has been very responsive and helpful throughout the whole process on both the phone and email. I’d really recommend them, especially Emily, as the process has been straight forward and as stress free as possiblePositiveResponsiveness, Quality, Professionalism, Value
Bria · 27 August 2022
Agent replied · 31 May 2023
Thank you for taking the time to leave us this great 5* review and recommendation. Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI would like to thank Mr Connor fludgate for all of his help, assistance and patience with helping guide me through the application process for my tenancy.
Paul · 12 March 2026
Agent replied · 26 March 2026
Thank you for your kind words! We are thrilled to hear that Connor provided exceptional support during your application process. We strive to make the tenant experience as smooth as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleOCEAN PEACHMENT IS A GEM!!
We moved with Frank Innes over the end of lockdown. Even throughout the recent climate Ocean was completely on the ball with everything we needed, nothing was too much. 100% the best experience with an estate agent I've ever had. Moving is stressful but she made it as easy as it could be to get everything done.
Thankyou so much!
Effie · 6 July 2021
Agent replied · 6 July 2023
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
★★★★★ 4/5
GoogleThanks to Frank Innes and the excellent service provided by the delightful estate agent, Alison.
She has always been helpful and kind.
I would gladly recommend Frank Innes to anyone looking to rent or buy a home in the future.
I’m sure you’ll find a lovely place to call home with Frank Innes. 😊
W · 22 June 2025
Agent replied · 26 March 2026
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI am very happy to say about Frank lnnes they are very helpful and very attentive today I had the pleasure of meeting a special person and very helpful she is Amber 💗 …
Vioria · 26 December 2025
Agent replied · 26 March 2026
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience at Frank Innes with our team member Amber. We pride ourselves on providing exceptional service and we are grateful for your support. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleJust started renting a property and Glen was the agent to help us through everything, so helpful and so friendly! Thank you! Highly recommended!
Ben · 4 October 2024
Agent replied · 25 October 2024
Thanks for the excellent 5* review and recommendation Ben! Thanks for your thoughtful comments about Glen and our Nottingham team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleBrilliant team at Nottingham - Emily and Alison
The team at Frank Innes have been amazing, especially Emily and Alison from the Nottingham branch. They were always friendly. Accommodated various viewings at short notice. Even arranged for the keys to be delivered to a nearer branch for me to pick up. Will definitely recommend. Well done!
Syed · 31 May 2022
Agent replied · 31 May 2023
Thank you for your thoughtful 5* review and recommendation! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
Googlewould really recommend this branch, all the staff are very helpful. evelyn in particular helped me find my new home, she was very professional and was able to answer all my questions.
Charlotte · 26 December 2025
Agent replied · 26 March 2026
Thank you for recommending our branch, we're thrilled to hear about your positive experience! Our team takes pride in providing excellent and professional service, and we're happy Evelyn could assist you in finding your new home. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleCharlie newton was super super friendly and handy throughout the whole process. Very smooth and no issues.
Thanks a lot charlie.
Milo · 25 March 2026
Agent replied · 22 April 2026
Thank you for your kind words, we are thrilled to hear that Charlie provided fantastic service! We strive to make the process as smooth and hassle-free as possible. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleIt was an Excellent and Efficient service. I was was able to have continuous communication and updates. I was also sent videos of the property and was able to move into my new property really quickly. The whole service was very professional and convenient for me. All the staff were very friendly and especially James Stretton who was so helpful and made my move so much more easier.
Harsha · 7 July 2019
Agent replied · 6 July 2023
Thank you for your and glowing 5* review of our local Frank Innes team. I will, of course, make sure your kind words are made known to the team and also their Regional Director. Kind regards, Scott
★★★★★ 5/5
GoogleI had a great experience dealing with them. Especially Amber who was very helpful during the full paperwork process. Would highly recommend.
Sadeq · 25 September 2024
Agent replied · 25 October 2024
Thanks Sadeq for your wonderful recommendation and 5* review. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleThanks to Louise Irving, Penelope Kokinnou, Vanessa Simpkins for all they have done for this never ending sale! I also want to say how wonderful Kelly Ashurst and Kim Watkins have been with the letting side. Through the whole process I have felt as if it is being handled by experts and always know that everything will be completed properly. Cheers all :)
Gemma · 6 July 2020
Agent replied · 6 July 2023
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
★★★★★ 5/5
GoogleCouldn’t be happier with the support I received, especially from Evelyn. She was friendly, organised and made sure everything was ready for move in day. A really positive experience!
Callum · 26 December 2025
Agent replied · 26 March 2026
"Thank you so much for your kind words! We strive to provide exceptional customer support and we're thrilled to hear Evelyn was able to make your move-in experience so positive. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI viewed multiple properties and eventually rented a flat with Frank Innes at the start of 2019. Their customer service stood out compared to other agents in the area, and they kept me updated daily during the let-agreed phase (mainly due to the landlord complicating things and almost cancelling the process, which was stressful).
Many thanks to Kim and Kelly for all the hard work!
Tim · 7 July 2019
Agent replied · 6 July 2023
Thank you Tim for your great 5* review and wonderful recommendation of our local Frank Innes team. I will make sure your kind words are made known to them.
Best wishes, Scott
★★★★★ 5/5
GoogleI let my property out with Frank Innes. Dylan, who guided me through the process, was faultless. It took one day for Dylan to visit the property, propose a valuation and two days for the property to be on the relevant websites. My property was rented out within three weeks with the initial valuation. I will definitely be using Frank Innes again and specifically requesting Dylan to deal with. Professional and friendly service with great communication at a fair price compared to competitors.
Edward · 28 January 2024
Agent replied · 26 August 2024
Thank you for taking the time to share your experience and for your wonderful 5* review Edward! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had a seamless experience with agent Evelyn while getting an apartment with Frank Innes. I totally recommend 👍🏽 …
Daluchi · 26 February 2026
Agent replied · 26 March 2026
Thank you so much for taking the time to share your positive experience with Evelyn and Frank Innes! We are thrilled to hear that your apartment search was seamless and we appreciate your recommendation. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleWould highly recommend the team at Nottingham Frank Innes. They were all extremely polite and assisted me with all my queries about renting a property! Thankyou Amber
Leah · 26 December 2025
Agent replied · 26 March 2026
Thank you so much for your kind words, Amber! We are so happy that our team provided excellent customer service and made your renting experience a smooth one. We truly appreciate your recommendation. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleAmber was truly exceptional, helpful and patient with us as we tried to move in 3 weeks earlier than anticipated. What a gem! Thanks Amber!
M · 28 May 2024
Agent replied · 26 August 2024
Dear M K, thank you for your kind words about Amber! We are thrilled to hear that she provided exceptional service and made your moving process smoother. We will make sure to pass along your appreciation to her. If you need any further assistance, feel free to reach out. Thank you for choosing Frank Innes Sales and Letting Agents Nottingham! Kind regards, Lucy, Customer Relations.
★★★★★ 5/5
GoogleI had my first day in Nottingham yesterday as a new investor to the county. This frank Innes branch was the first estate agents i had come across when entering the city. I was warmly welcomed by a nice lady at a nearby desk and asked how they could help. I was asked to wait in the waiting are for someone from the sales department to come and speak to me. I was greeted with a smile from Kaz who seemed to have the same passion for property as i, we got on from the start, he gave me all the time in the world and explained to me facts about the local areas and markets with much enthusiasm. There are some estate agents that i have been to in the past and felt ignored or rushed however not here! I will be very much looking forward to working with this branch and kaz in the near future. 10/10
Sam · 18 December 2023
Agent replied · 1 January 2024
Many thanks for your fantastic 5* review and thanks for your kind words. Best wishes, Lucy, Customer Relations.
★★★★★ 5/5
GoogleEvelyn. Thank you for your services; they were fast and a beautiful help.
MA.1 · 8 April 2026
Agent replied · 22 April 2026
Thank you for the kind words! We are thrilled to hear that our services were fast and helpful. We strive to provide exceptional service to all our customers. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
Googlei had a really good experience here evelyn and amber were both extremely helpful in finding me the perfect house which suited me best !!
Lydia · 26 December 2025
Agent replied · 26 March 2026
Thank you for your kind words! We are thrilled to hear that our team, Evelyn and Amber, were able to help you find the perfect house. We take pride in providing exceptional service to our customers and we are happy to have exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleI simply can not rate the customer service, efficiency and professionalism highly enough.
I was re locating from Manchester with a very quick turn around and lots of pressing factors to consider, I dealt with Kim Watkins at the Nottingham Branch and it was thanks to her that we were able to move as quickly as we could with zero hiccups.
Georgina · 7 July 2019
Agent replied · 6 July 2023
Thank you Georgina for taking the time to leave us your 5* review! I will make sure your kind words are made known to our local team. Best wishes, Scott
★★★★★ 5/5
GoogleI enjoyed the customer friendliness at Frank Innes by Evelyn.
Sarah · 22 April 2026
Agent replied · 22 April 2026
Thank you for sharing your positive experience with our team! We strive to provide exceptional customer service and are thrilled to hear that Evelyn made you feel welcome. Kind regards, Lucy, Customer Feedback and Support Team
★★★★★ 5/5
GoogleLouise Irving has been exceptional and provided us with a first class service. The sale of our property has been a long, drawn out process but Louise has kept us fully informed at all times. I would have no hesitation in recommending Louise at Frank Innes, Nottingham to anyone. Thoroughly professional and charmingly good natured at all times.
Clive · 6 July 2020
Agent replied · 6 July 2023
Thank you Clive for recognising with your wonderful 5* review of our dedicated team. Many thanks for the recommednation. Kind regards, Lucy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
