Frank Innes Nottingham reviews

★★★★★ 5/5

Google

Have had an amazing experience so far with Frank Innes. Not only have they been on the ball from day one when we first messaged them about a valuation but we went from online to SSTC in just a week which was completely and delightfully unexpected. They've been fantastic at answering all my questions, keeping me informed and just overall being fabulous at their jobs; particularly Sofia, Penelope, Vanessa and Will. I want to especially point out and thank Sofia for going the extra mile as she's been awesome at speedily helping me get hold of certain documents and chase things even though usually these aspects take a couple of days. It has made a huge difference to our lives going forwards. I had found it a difficult decision initially to decide on what estate agents to choose but I am so pleased I chose Frank Innes and would heartily recommend them.PositiveResponsiveness, Quality, Professionalism, Value

Elizabeth · 27 August 2020

★★★★★ 5/5

Google

I recently spoke with Ms. Anna Platten from Frank innes estate to find a new room and saw some very nice rooms. She was very friendly and provided a variety of information. In addition, she was quick to respond to our questions. This was very different from the our past lettings we had contracted before. Frank innes and Anna Platten is impressive. If you want to get a very nice and cozy room in Nottingham, it is highly recommended to contract with her and Frank innes! here! Trust me ;) In addition, this property and she is very friendly to international students.

Kyle · 6 July 2020

★★★★★ 5/5

Google

I recently purchased a property through Frank Innes Mapperley branch and was impressed by the level of service provided. I received regular updates throughout the process without any prompt and Alison and Cassie went over and above chasing the seller on my behalf where the sellers solicitors were slow to respond. I received a professional and friendly service at all times and as a first time buyer looking for a quick sale, Alison and Cassie made the process much easier.

Jessica · 6 July 2020

★★★★★ 5/5

Google

Rylie was a true delight in helping me get the keys to my first home xx, incredible service on how she explained every question I had about the property and more!! Wouldn’t have asked for a better person to help me find my home

Oliver · 28 May 2024

★★★★★ 5/5

Google

I have recently bought a property through Frank Innes Nottingham and have been very impressed with their service. The property was not yet on the open market but because I had my requirements registered with them, Sofia called me as soon as they got the instruction and I got the chance to view it straight away. Being a first time buyer, I have found it quite scary but Sofia and Louise have gone above and beyond to make the process run as smoothly as possible. They have kept me up to date with each process and Sofia has put herself out to accompany me to the property when I’ve asked which sometimes has been after working hours. The mortgage adviser Jack Daniels has been great with getting me a mortgage that has exclusive first time buyer rates with £750 cash back which has helped me towards my solicitor costs. He also has kept me regularly updated with each step of my mortgage process and the surveys. Thank you!

Holly · 31 May 2020

★★★★★ 5/5

Google

My first time renting an apartment was made so much more simple by Frank Innes. The staff always followed up with a phone and made my interest a priority. I was attended to by Kim Watkins and she was so friendly and kind. Talked to me in a way that made all my worries about renting go away. She was more than willing to make sure that I didn’t lose the property by quickly alternative ways to make sure that everything went smoothly when a problem arose. My apartment search was stressful but as soon a I found this agency I felt confident that they would help and they did! Thank you Kim!

Ruqayya · 31 May 2020

★★★★★ 5/5

Google

I recently purchased a property through Frank Innes Mapperley branch and was impressed by the level of service provided. I received regular updates throughout the process without any prompt and Alison and Cassie went over and above chasing the seller on my behalf where the sellers solicitors were slow to respond. I received a professional and friendly service at all times and as a first time buyer looking for a quick sale, Alison and Cassie made the process much easier.

Jessica · 10 December 2019

★★★★★ 5/5

Google

I had some queries about a property I’m thinking of letting. I called Franks and Amber answered the phone, she was extremely helpful and answered all my questions. She was very nice and made the process easy for me to understand, I highly recommend this company!

Jasmine · 8 December 2025

★★★★★ 5/5

Google

Rebecca and the team have been letting a block of 43 flats for us on Canal Street for the last 10 months. During this time I have been impressed with their professionalism and dedication to finding us high quality tenants in the minimum amount of time. This has resulted reducing our void periods and reducing lost rental income. Their positive, can do attitude has been instrumental in our success in Nottingham. I have, this week, instructed another Frank Innes branch to act for us in Ashby de la Zouch based purely on the service we have received from the Wheeler Gate office. If you are serious about letting your property then I would highly recommend that you use them.

Brian · 7 July 2019

★★★★★ 5/5

Google

Kelly Ashurst at Frank Innes Nottingham I bought a property in Hockley House, Nottingham approximately ten years ago and it has always been managed by the Frank Innes company. Over the last few years, Kelly Ashurst has been my contact at the company and has directly managed the property for me in the most professional and conscientious manner. Even if there are no issues, maintenance problems or arrangements for new tenants and so on, Kelly will keep in touch and telephone periodically to check if everything is to my satisfaction and to ask if anything needs attention or I have any questions, just to ‘touch base’. I am really impressed with her outstanding management style. This is very important to me as I live in another part of the country, far away from the rental property. Kelly inspires my confidence that any problem or issue that arises will be dealt with speedily and efficiently and that I will be kept informed throughout the process to its resolution. Also, Kelly’s advice has been invaluable in circumstances where I lack understanding of some of the processes or situations that can arise from renting a property or relating to tenants. Kelly has always been very sympathetic and understanding about any concerns I may have, happy to give detailed explanations without using company jargon, especially relating to formal documents, which makes a huge difference to my understanding. Her communication skills are second to none. Kelly has a confident and friendly telephone manner which always makes me feel she is enthusiastic about helping me. In addition to this, and most important to me, when she says she will do something she always keeps her word. I am delighted to write this review. Kelly is a wonderful ambassador for the Frank Innes company and I would recommend her without hesitation to anybody who wants a truly professional and personal service from somebody who is enthusiastic and passionate about making sure their clients receive the very best support and advice possible.

Cherryl · 7 July 2019

★★★★★ 5/5

Google

On behalf of Mr and Mrs Pascoe: We are getting in touch to thank you all at Countrywide/Frank Innes for all your help, hard work and patience over the years, particularly during the last year as we have gone through the process of selling our property. In particular, we wanted to take the time to thank Kathryn Naughton, Pauline Guthrie and Thomas Tidy for all their hard work and help they have given us over the years, especially this last year. We really do appreciate the time you have dedicated to answering all our questions and pointing us in the right direction. Thank you again to Kathryn, Pauline, Thomas and the whole team. We highly recommend Frank Innes.

Matthew · 7 July 2019

★★★★★ 5/5

Google

I would like to say a big thank you to the team at Frank Innes, especially Kelly, for all their help in getting my flat let quickly and hassle free. Having been let down by other agents and left with an empty flat for several months, I had been concerned that I might need to sell but after talking things through with Kelly, she was confident they could help. After our initial meeting last week I have had regular updates and feedback and now I have new tenants moving in this weekend! Highly recommended. Thank you again!

Rob · 1 June 2019

★★★★★ 5/5

Google

I spoke with Charlie and Dylan during my application process. They were extremely helpful. The process was very quick, their response time is great. The company itself seems like a well put together business. I’m happy and satisfied. Thank you very much

Jasmin · 26 December 2025

★★★★★ 1/5

Google

Told my property manager of a whole in the roof over 5 weeks ago and nothing done. Asked multiple times if we can get support at all as situation is getting worse and worse and more damage is being done as well as the conditions being unliveable. This has caused a leak in my bedroom and I can’t even go in my own room anymore due to the damage and the mould caused by this. This is the treatment you get from Frank Innes

Louis · 25 September 2024

★★★★★ 5/5

Google

Frank Innes (Wheeler Gate) were superb in helping us find an apartment in Nottingham, and I cannot recommend them enough. We were moving back to Nottingham from Italy with a small baby, and Frank Innes, particularly the excellent Sophie, made this stressful process a lot easier. Unlike any other letting agent that we encountered, they allowed us to view various properties via Skype, and as such we were able to view a number and finally choose a wonderful place. They were patient, provided excellent, honest advice. Through no fault of Frank Innes at all, we encountered a couple of obstacles on the way, and Sophie handled and helped us around these in a highly professional and efficient manner. Sophie was simply brilliant, as were all of the staff that we encountered, and we cannot thank them enough for helping us find our perfect apartment in Nottingham.

Robert · 7 July 2017

★★★★★ 5/5

Google

Will and Amber were so amazing and helpful

A · 26 July 2025

★★★★★ 5/5

Google

The staff are so kind and friendly. It’s my first time renting and they have been very helpful and patient throughout the process. Great experience all round and would definitely rent through Frank Innes in future. Thank you everyone!

Adam · 26 December 2025

★★★★★ 5/5

Google

My experience with Frank Innes with my recent purchase has been excellent. I felt supported through the process from the viewings, to emails to phone calls were all handled professionally and efficiently. Any concerns I had was addressed asap. I want to personally thank Penelope, Louise Irving and the Gentle man (Cannot remember his name), that did the viewings. I look forward to doing more property deals with you guys in the future.

Chimdi · 31 May 2020

★★★★★ 1/5

Google

Staff are really kind and friendly, but the handling of our rental was very poor. We viewed a property, and put in an application and paid holding deposit at the same time. We were told that despite paying a holding fee, they were still going to go ahead and reference other applicants because the landlord had a “poor experience.” We tried calling, emailing and leaving messages and nobody got back to us. We saw on rightmove they were still advertising the property despite our holding deposit meaning it should have been taken off the market. We completed our referencing, and still nobody contacted us. My partner phoned and explained that due to the poor handling and communication, and the lack of security despite paying a holding deposit we would like it refunded and don’t want to move forward. The staff member said they would phone right back, and then didn’t. My partner had to chase up again. They have said they will issue a refund, but we are still waiting for an email confirmation and the money to come through. Very friendly staff, but really poor experience. Update Reducing my review to one star as they have illegally kept my holding deposit for nearly two weeks.

Lauren · 21 August 2024

★★★★★ 5/5

Google

I would like to thank Shanae Moore. She is very professional. She helped me out of my problem with her experience and patience. And she always respond promptly. She is amazing!

Lai · 22 August 2024

★★★★★ 5/5

Google

We've been at our current rental property for a month and can honestly say we've had such a great experience of Frank Innes Nottingham so far. It's a huge contrast to the letting agent we had before moving who were not great at all - so to have a letting agent now who are competent, pleasant and quick to act really is a breath of fresh air and has taken some getting used to! Throughout the viewing and application process they were pleasant, honest and so helpful, and that's continued now we're in the property. Renting can be really difficult so finding a decent landlord with a decent letting agent has made all the difference to us!

Katie · 5 August 2024

★★★★★ 1/5

Google

Very poor service.Recently purchased a property through Frank inns Nottingham branch.Initially they told there is no chain for the property and at the end stage came to know that there was 5 chains in that deal. so the process was delay and too long.The staffs also not supportive ,they will not give adequate information and there is no proper followup,if we will ring them also no response.Also when we went to collect the key the behavior of one of the staff(Tiger sing)was very irritating as she just kept our key in the table and told as to take,we felt very bad ...so we were very disappointed 😞😞 all the buyers buying a property with lots of struggles and efforts so at least keep that in mind.also while giving just give it in a box or something like attractive that key have so much value. I will not recommend your agency to anyone.

Amrutha · 27 July 2024

★★★★★ 5/5

Google

Recently rented a place through the team. Very helpful and friendly. Thanks Amber!

Imogene · 22 April 2025

★★★★★ 5/5

Google

Frank Innes have looked after my rental property since 2012. It’s a very professional service. The staff have been so helpful -especially Kelly Ashurst, who has always been very helpful, quick to pick up a problem & respond positively- a really pleasant person to deal with, & super efficient. Thank you for making my whole letting experience a great experience!

Jennifer · 6 July 2022