Frank Innes Nottingham reviews

★★★★★ 1/5

Google

We had a very disappointing experience renting through Frank Innes. From the first day of tenancy, we reported multiple issues including a non-functioning fridge, bedroom lights not working, and items left behind by a previous tenant. These concerns were raised via email and through the repair portal but were not properly resolved. Despite this documented history, we were later presented with a £590 claim for cleaning, repairs, and item removal including matters that were pre-existing and reported at move-in. Communication was slow, and problems that affected daily living were not handled with urgency. Based on our experience, tenants should ensure they document everything thoroughly and follow up consistently.

Tanmay · 26 February 2026

★★★★★ 1/5

Google

Appalling customer service from Amber and the team. Wanted to view a property at River Crescent and if I was the landlord I would not be impressed! I would like to add that I am actually a landlord and if my agents treated prospective tenants the way you do I would be appalled. I am not quite sure how I can have an email confirmation from the branch manager Glen regarding a 2 bed property and confirming a viewing with date time etc. Another phone call with a message from Amber the next day to call them. Call them back the next day as I couldn’t get through the day Amber called and another lady called Lauren answers. She states it’s just to confirm the viewing for that building (even though I have by email) and me stating that we wanted to see all the two bed properties in this building and the letting agent actually saying “yes three beds in this building are out of your price range” I also say we aren’t looking for a 3 bed. “We will bring the keys and show you all the two beds on Saturday”Lauren responded. Great I thought… to get to Saturday and to receive yet another phone call (yet again another message to call Amber) to confirm again that we will be attending the viewing and I specified “yes the two bed online and all the two beds in the building” that are available as I saw there was more than one online. Then be told from Amber “I thought it was three beds”. Yet again she says she will call me back and yet again I get a message to call her and to be told that they hadn’t informed the 2 bed properties and that we couldn’t view the two beds blaming it all on communication and misunderstanding. Angry is beyond what I feel, considering this has been three phone calls from them and confirmation of 2 bed viewings and me and my husband rearranging plans to see these properties not to mention the time it’s taking me on my work breaks to constantly call back. Miscommunication is not an excuse after e-mails, a form, phone calls. Then to be told “we can arrange a viewing at another point”well you can’t even get the first viewing correctly organised after three calls and e-mail so why on earth do you believe you can get it correct a second time. Avoid at all costs!!! Oh and when leaving messages please state what the issue actually is as fed up with receiving messages of “can you call us” and it’s just confirmations..I can see all the confirmations I made that we were viewing these properties didn’t make much of a difference.

Holly · 5 August 2024

★★★★★ 1/5

Google

Horrible experience as a tenant so far in Nottingham. I’ve requested the property to be fully cleaned and mould removed as condition of the offer. Agent assured me everything is done. When I got into the property it stinks so bad of mould. So much maintenance needs to be done in the property and frank Innes don’t want to know anything about it. Landlord is awful at responding, they were supposed to get someone to come in the first week - still nothing. The windows won’t fully close as closing mechanism is broken and a draft always comes in - reported it but nothing. Please stay away from Frank Innes in Nottingham. I’ve been with other letting agencies and they are so professional and so on it. Very disappointed.

Maruf · 27 June 2024

★★★★★ 5/5

Google

Just collected our keys to the property we have rented through Frank Innes Nottingham. They made the whole process easy and stress free for me and my partner. The staff were kind and patient, particularly Amber who handled the rental procedure for the property. She was incredibly helpful and patient with our phone calls asking questions, taking the time to reply to us and talking us through each stage. Would recommend this agency to anyone looking to move in the area.

David · 27 June 2024

★★★★★ 5/5

Google

Connor was really nice and helpful with the viewings, the rest of the staff were also very helpful and lovely with all the documents too :))

Katie · 26 February 2026

★★★★★ 5/5

Google

As a first-time renter, I was a bit nervous, but the team made the whole process easy. Especially Evelyn and Dylan, they were patient, transparent, and always available to answer questions. Fantastic service.

Evie · 26 December 2025

★★★★★ 5/5

Google

Evelyn was absolutely amazing with everything and she’s put me through needed too hear and must say she is a really nice and brilliant lady

Raphael · 26 February 2026

★★★★★ 1/5

Google

Avoid like the plague. One star is too many. I took on a rental property through Frank Innes which turned out to be substandard and not fit to live in. They do not care and will not allow me to leave because I am under contract. The changes to the law in May 2026 cannot come soon enough, when estate agents and landlords will not be able to treat tenants in such a poor way. In addition, their office is old and tatty and in desperate need of renovation. I guess I should've taken that as a warning of how they would conduct business!

Thomas · 26 December 2025

★★★★★ 2/5

Google

I’ve been really disappointed with the service from this estate agent. They rarely answer the phone and almost never return calls, even when they promise to. On top of that, one of the agents I dealt with was quite rude, Evelyn which made the whole experience even more unprofessional. Unfortunately, I wouldn’t recommend them based on my experience. However, the chap who showed me round my property was a delight. New to the job and I wish him good luck. He gets 5 stars!!!

Beck · 26 December 2025

★★★★★ 1/5

Google

The multiple instances of miscommunication weren’t bad enough on their own. These guys pulled a bait and switch on me. While going through the application process, after paying the holding fee mind, we were told the landlord pulled out last minute due to “drastic circumstances”. Wouldn’t you know it, i then found the same property listed for sale too. I was never told of this, and its left me to scramble for a place on the week before Christmas, when most good properties have already been snapped up. The worst part, it wasn’t even my agent Amber that told me this. She got someone else to do the dirty work, someone i have never spoken to. I have never written a complaint like this before, but i have also never experienced such rife unprofessionalism before.

Ash · 22 December 2025

★★★★★ 1/5

Google

Never had a good experience with this agency. Earlier this year the hot water tap on my bath broke and I was told it would take two weeks to repair as it was "not a priority" to be able to bath and shower. You can email them every day for a month before you actually get a response, their communication is truly terrible. But dont worry, if you even underpay your rent by the smallest amount they will harass you regularly for the money regardless of your personal circumstances but wont respond to basic queries or maintenence requests for weeks or even months at a time. If you can avoid renting from this agency it will save you a lot of headache further down the line, especially when it comes to ending your tenancy - if they aren't getting paid, they aren't interested!

S · 22 December 2025

★★★★★ 5/5

Google

Fantastic fast and easy service, Evelyn has been absolutely fantastic and very communicative smooth easy process

Steven · 20 April 2026

★★★★★ 5/5

Google

Evelyn was my agent who helped me find my new home, she was extremely helpful with any questions i had and also very professional. Would highly recommend Evelyn

Ruby-Olivia · 26 December 2025

★★★★★ 5/5

Google

I had an excellent experience with Frank Innes in Nottingham. I only chose them because I had to choose someone, but I am so glad I did. This was a probate property and it sold after about 6 weeks from listing. The house was sold through the modern auction method and I was delighted it went for over the reserve price. This was my first experience of owning / selling a property and Ellis and the team were super helpful in answering all my questions and managing everything from start to finish. Thank you from a happy customer.

Lois · 28 January 2024

★★★★★ 5/5

Google

Connor Fludgate was a great help with me moving in, easy and relaxing process for my new home

Heather · 12 March 2026

★★★★★ 5/5

Google

Charlie Newton was extremely helpful throughout the whole process of finding a property and moving in.

Will · 25 March 2026

★★★★★ 5/5

Google

Amber has been an amazing letting agent since I moved in a couple of months ago. She made the move-in process really smooth and stress-free, and since then, she’s always been quick and efficient when it comes to sorting out any repairs or issues. Really appreciate all her help!

Phylicia · 26 April 2025

★★★★★ 1/5

Google

Beware of This Letting Agency - Nightmare Experience for Newcomers Navigating the letting market in Nottingham is no easy feat, especially for newcomers like myself. Unfortunately, my experience with this letting agency has been nothing short of a nightmare. They exploited my lack of knowledge about the system, pressuring me to reserve an apartment that turned out to be far from what was advertised. The apartment, portrayed as luxurious on their website, was a complete disappointment, as evidenced by the attached pictures revealing the rubbish under the bed. The incessant noise from a restaurant located below, captured in the video, made daily life unbearable from 6 am to 11 pm for a staggering four months. To add insult to injury, the bathroom troubles persisted for 93 days, despite my monthly payment of £900. The presence of a rat only escalated the issue, and despite multiple attempts by contractors, the problem remained unresolved (see attached picture). The final blow came when they concocted a report filled with lies, and deducting £80 from my deposit. Considering the blatant violation of my rights as a tenant, I am contemplating legal action. My advice: exercise extreme caution when dealing with this agency, especially if you are new to the country and unfamiliar with the letting system. They are quick to take advantage and slow to address serious issues, leaving tenants in untenable situations.

Kumar · 27 November 2023

★★★★★ 5/5

Google

Great service from all staff and Connor has been very helpful trough the all process Thank you

Cantine · 26 February 2026

★★★★★ 5/5

Google

I had a great experience with Frank innes Evelyn was very informative and polite

Ashley · 12 March 2026

★★★★★ 5/5

Google

Frank Innes managed my property for many years and proved to have a great management team. This itself proved invaluable as I live a long way from the property. A big thank you to Kelly in particular. Kelly was such a wonderful support and was always on hand to sort out any issues even after the last renters moved out and the property was empty before the completion of the sale. When it did come to selling the property I was always given great advice and support along the way. Kaz especially helped me through the process which wasn't an easy one as the sales process had to be restarted two times before the sale was completed.

David · 24 September 2023

★★★★★ 5/5

Google

Really good experience, fast process and lots of help! Charlie Newton was great support throughout

Aleysha · 26 February 2026

★★★★★ 5/5

Google

Evelyn was very helpful and was a joy to work with

Ashley · 12 March 2026

★★★★★ 1/5

Google

Awful experience, trying to buy a property. I fully agree with the review below, as apparently nothing has changed two years later. Don't be surprised that the email addresses of branch managers and regional directors are nowhere to be found on the internet, matters cannot be escalated when they should. A rating of zero should be possible. Waste of time. Had a shocking time trying to buy a property from Frank Innes. From day one it was like fighting an up hill battle, made to jump through hoop after hoop. Key information withheld, lies, false promises, mind games, trying to keep us engaged and tie us to them! Honestly, I would 100% recommend not bothering to approach them if you are looking to buy a property, save yourself a load of stress and try another agent.

Vasileios · 26 August 2025