Frank Innes Nottingham reviews

★★★★★ 5/5

Google

Review for 33 Wheeler Gate, Nottingham NG1 2NA. Absolute 5* rating for this agency. From beginning to end all I received was a courteous, professional and diligent service. Each member of staff I dealt with were very kind and helpful. Our agent was Karan Singh and I cannot express how thankful and grateful I was to have dealt with him for this house purchase. An enormous thank you to Karan and the team in Nottingham. I will definitely recommend and revisit their services in the future.

Helen · 17 May 2023

★★★★★ 5/5

Google

Amber, Evelyn and Charlie were very helpful and supportive. The letting process went very smoothly and professionally.

Hossam · 28 December 2025

★★★★★ 1/5

Google

I am not a person letting from Frank Innes, but a neighbour of one of the properties they manage. The conifers within that property are pushing my fence over and overhanging my garden, they are 18ft high compared to the opposite side of the garden at 10/12ft, they are even higher on my neighbours garden. I have been in contact with Fank Innes on numerous occasions, this has been getting on for a year now!! They have said time and time again someone is coming to sort it out and time and time again it has come and gone and nothing has been done!! They have lied to me time and time again and not had the decency to contact me as to why the said appointment had not happened. If I could give a minus mark they would get it. If this is how they have treated me then how will they treat you?

Richard · 26 July 2025

★★★★★ 5/5

Google

I had a great experience working with Amber Swain. She was extremely helpful, responsive, and made the entire flat rental process smooth and stress-free. From the first inquiry to signing the lease, Amber was always available to answer my …

Khalid · 22 April 2025

★★★★★ 5/5

Google

Evelyn is very helpful!

Jun · 19 March 2026

★★★★★ 5/5

Google

Great service. I especially wanted to thank Amber for her help. She ensured everything was in place for my move-in, was always responsive, and made the process much easier. Her friendly and professional approach truly stood out.

Salma · 22 April 2025

★★★★★ 5/5

Google

I had an excellent experience working with Evelyn and Amber From the very beginning, they were professional, knowledgeable, and incredibly responsive. They took the time to understand exactly what I was looking for and guided me through every step of the process with patience and expertise. Communication was always clear and prompt, and they made the entire experience stress-free.

Ryan · 26 December 2025

★★★★★ 1/5

Google

Don’t bother even trying to view a place to rent through them if you’re receiving any kind of benefits or ever had financial trouble. The second I mentioned benefits I was told I can’t even view a property without providing a guarantor, which I provided, only to be called before the viewing to say it’s cancelled as I don’t meet criteria. Despite the fact I could provide evidence to show I can more than afford it. According to Frank Innes disability does not meet the criteria for a home.

Tom · 22 May 2025

★★★★★ 1/5

Google

As a prospective tenant, they treated me poorly. We arranged a viewing, for which they confirmed by call two days prior. 7 minutes after it was due to start, they had still not arrived and upon calling them, they claimed to have tried to call in the morning (they didn't) to confirm, and the fact we "didn't answer" made them cancel the viewing! They then said they would come over in 15 mins. Then 10 minutes later, they called up saying the tenants would show us round. They showed us around a property full of stains, broken lights, broken beds and mould, saying Frank Innes don't fix anything in their house, despite them reporting problems. I will not ever be using Frank Innes, and if you are a tenant in Nottingham, I would suggest the same.

Simeon · 22 May 2025

★★★★★ 5/5

Google

I am a Landlord and Frank Innes Nottingham provided a 'Find a Tenant' Service. The fee was very competitive and there were no surprise hidden costs eg extra charges for references. I was quoted a set fee for what I specifically wanted up front and this is what I paid. A good number of prospective tenants looked at the property and a tenant was soon found. There were the few inevitable and unavoidable complications but these were resolved quickly without delay. Kelly responded very quickly to my e mails and took the time to explain queries I had clearly and carefully to me. Kelly dealt with nearly all the letting process and I had the same point of contact throughout meaning there were no confusions having to explain things to different people with the associated potential to get things wrong. I have had problems with previous estate agents but the whole process went smoothly with this branch of Frank Innes. I would recommend for honesty, integrity and a fast and friendly service. Thank you. John

John · 3 September 2022

★★★★★ 5/5

Google

Purchased a property in Nottingham through Emily Climpson. Emily was excellent, very professional and kept me updated throughout the process. I am not the easiest person to deal with at times but Emily was always a pleasure to speak to and kept the process on track. She worked hard for both the buyer and seller which is very rare in estate agents these days with most agents only working for the seller. It was a refreshing change. I would not hesitate to purchase through Emily at Frank Innes again.PositiveResponsiveness, Quality, Professionalism

Sarah · 27 August 2022

★★★★★ 5/5

Google

Frank Innes was recommended to me by a friend who had previously used them and they helped me in the selling of my grandfathers property. I first met the very helpful Will who went through the house selling process with me then other members of the Nottingham team took over and kept me regularly updated throughout the whole process, especially Emily Climpson who was fantastic. The team did all the work contacting solicitors back and forth and took away the stress and hassles of property selling. Overall a great experience and would definitely use again.

Markus · 31 May 2022

★★★★★ 5/5

Google

I was having trouble selling my late mother's home, but was lucky enough to meet Alison Pallister from Frank Innes. She was more than helpful and above all very knowledgable about the situation I found myself in. Within a couple of weeks the house had been sold at the exact price she believed it could achieve, and the solicitors she recommended were brilliant too. I can't praise Frank Innes and especially Alison, highly enough. Thanks for all your help Alison, it's much appreciated.

Wesley · 31 May 2022

★★★★★ 5/5

Google

Whilst we had extremely poor service from the solicitors, The Frank Innes team, and in particular Emily, was absolutely brilliant . As we all know, buying and selling can be extremely anxious experiences, but I have to say that she more than compensated for the complete lack of communication from our conveyancer. She was extremely helpful, friendly, efficient and informative and fought our corner well. Were Emily and her colleagues able to be trained in the legal side of things, and this involved no conflict of interest, then a Frank Innes Nottingham experience would be a very pleasant one !!!

Nick · 31 May 2022

★★★★★ 5/5

Google

We are immensely grateful for Emily who was invaluable throughout the pre-sales und the conveyancing procedure. Emily paid close attention to all of our requirements. Our requirements were pretty specific and Emily drew a property to our attention that met all of our expectations. It took about 8 months to close on a deal that was devoid of the usual impediments, because the solicitors lingered around for way too long. If Emily hadn't chased up on them all the time, completion would have probably taken even more (!) time. Emily is an outstanding sales negotiator.

R · 31 May 2022

★★★★★ 5/5

Google

Amber is very friendly and very professional, she made us feel really welcome and made sure we understood everything would highly recommend, Thankyou

Emily · 26 July 2025

★★★★★ 5/5

Google

We had a fantastic experience with the lettings team while looking for a house to rent. The team were always on hand to call, super helpful and very understanding. Lois, Abby and Jessica made the entire process feel easy and welcoming. Thank you ladies!

Sophie · 11 October 2024

★★★★★ 5/5

Google

This is the first time we’ve let a property and were unsure what to expect, however, the service we received from Kelly and her team was amazing. From the initial evaluation right through to completion, she provided great advice and support. She is very responsive to any questions and was able to secure a new tenant promptly and efficiently. Kelly has a very calm, friendly and reassuring manner and made the whole process a great experience. Thank you so much!PositiveProfessionalism

Frankie · 27 August 2021

★★★★★ 5/5

Google

Vanessa, Penelope, Chelsea and Sofia were brilliant throughout the sale of my flat in Nottingham. This was a very difficult and long conveyancing process, and by far the most stressful period of my life, made worse by the lack of responsiveness from my solicitor (I chose to instruct a Frank Innes/Countrywide one for convenience but would advise against it). Vanessa kept in touch constantly, and went the extra mile to make sure I was informed and kept in the loop from start to finish. Overall, a fabulous service from the Nottingham Sales Team.PositiveResponsiveness, Quality, Professionalism, Value

Chiara · 27 August 2021

★★★★★ 5/5

Google

Recently sold our property and bought our new one with the team as Frank Innes and they were great. Especially Karan and Elllis who are both professional and went over and beyond what was expected of them to push our sale along due to solicitor hood ups. They were always just a phone call away and always happy to help

Kyle · 24 September 2023

★★★★★ 5/5

Google

Had great support and communication throughout the process with Morgan. Very patient with us and put in extra effort to keep the buyers interested and in the loop. Would highly recommend using them - best experience so far in comparison with to two other Nottingham Estate Agents ive used in the past.

Chloe · 8 December 2025

★★★★★ 5/5

Google

Have had an amazing experience so far with Frank Innes. Not only have they been on the ball from day one when we first messaged them about a valuation but we went from online to SSTC in just a week which was completely and delightfully unexpected. They've been fantastic at answering all my questions, keeping me informed and just overall being fabulous at their jobs; particularly Sofia, Penelope, Vanessa and Will. I want to especially point out and thank Sofia for going the extra mile as she's been awesome at speedily helping me get hold of certain documents and chase things even though usually these aspects take a couple of days. It has made a huge difference to our lives going forwards. I had found it a difficult decision initially to decide on what estate agents to choose but I am so pleased I chose Frank Innes and would heartily recommend them.

Elizabeth · 31 May 2021

★★★★★ 1/5

Google

I am posting the least review for the Frank innes lettings . Reason : when we rented a house , it was So terrible to move in , and even I informed the staff , not even care for the tenant . At the time of vacating the property , so rude behaviour ! Be careful when you get in contact with these agency !

Sujin · 26 July 2025

★★★★★ 5/5

Google

Many thanks to Rylie and Amber and their time and help! 🙌 …

Aistė · 26 August 2025