Frank Innes Nottingham reviews

★★★★★ 1/5

Google

My experience with Frank Innes Lettings has been extremely disappointing and frustrating. Throughout our tenancy, they rarely called back, barely responded to emails, and seemed to completely ignore the repair portal despite repeated complaints. We reported serious issues multiple times, no working fridge, no bedroom lights, a broken window, and a filthy balcony full of previous tenants’ items and bird waste, yet nothing was properly fixed for six months. However, when it came to rent, they were suddenly very responsive, sending prompt emails warning about interest and late payment policies. The contrast was shocking. Maintenance requests were ignored, but rent reminders were immediate. We were also made to take their insurance and pay for it monthly, only to now face large claims for basic cleaning and issues we had been raising throughout the tenancy. It genuinely feels like a system that prioritises extracting money over supporting tenants. As responsible tenants who paid on time and repeatedly asked for help, this treatment feels unfair and deeply concerning.

Parth · 26 February 2026

★★★★★ 5/5

Google

I highly recommend Frank and Innes to anyone looking to sell their property. I sold my flat through them, and it was a particularly challenging case. Morgan and Charlie worked on it for over a year and did an outstanding job throughout the process. Both were highly professional and responded promptly whenever there were updates. They also did everything they could to help resolve any issues that arose, which I truly appreciated. Frank and Innes is very fortunate to have Morgan and Charlie as part of their team.

Olivia · 26 February 2026

★★★★★ 5/5

Google

We had a great experience with the lettings team. The process was really efficent and response time to any issues was really quick. I felt they went above and beyond to help us move into a new rental property as soon as possible because we had a tight deadline. Special mention to Charlie and Connor who were especially very helpful and patient and professional when dealing with our queries/requests when they were very busy! Thanks so much!

Lucy · 26 February 2026

★★★★★ 5/5

Google

I’ve had such a positive experience using Frank Innes Nottingham to sell my home. From the very first visit, Morgan was so informative and supportive and this continued throughout the process - if I ever had any concerns she would get back to me personally which I really appreciated. Nothing was ever too much and I felt very valued as a customer. A huge mention has to go to Charlie O’Toole, who is professional and mature beyond his years! Charlie was always on the end of the phone providing advice, support, and a listening ear. He conducted all viewings professionally and ultimately managed to sell my home very quickly, which I was so grateful for. Charlie is clearly very passionate about what he does and his customer service and knowledge are excellent. The team provided a personal service which feels like they genuinely care about you rather than just seeing you as a number. Selling a house is meant to be one of the most stressful things you do but I didn’t find that to be the case with Frank Innes and I would absolutely recommend them to anyone, I know I’ll be using them again next time I come to move. Thank you all for being so great!

Kim · 26 December 2025

★★★★★ 5/5

Google

Recently started renting through frank Innes. Unlike another company we were trying to apply for a house with frank innes well more so Amber swain made our aplication process quick and easy and within a week we are moving into our new home. Massive thank you to Amber and all at frank innes nottingham for all your help and for making it as easy as possible.

Christian · 26 February 2026

★★★★★ 5/5

Google

We had a really great experience with this agency due to Ellessa Noon. She was friendly, knowledgeable, reliable, but most importantly so skilled in negotiating between the vendor and ourselves, the buyers. I don't praise estate agents very often, but this one has been an absolute pleasure to deal with. They will be our number one choice, once we are ready to list again. Thank you Ellessa and team :)))

Vlada · 8 December 2025

★★★★★ 5/5

Google

Looking to move to Nottingham and don't really know the area. Popped into the city centre branch for some advice. With in 10 minutes, Rylie had talked me through the areas and arranged a viewing for the same day. Rylie went out of her way to show me a number of apartments in the same property. Then, as a spur of the moment, she took us to another set of apartments in the city centre that we were interested in. At no time with any of the viewings did we feel rushed or anything was too much to ask. Rylie made my daughter and I feel very relaxed and her customer service and attention to detail was exemplary. As a whole, the house hunting experience with Frank Innes has been very friendly and professional. Highly recommended.

Craig · 22 May 2025

★★★★★ 5/5

Google

I recently sold my property through Frank Innes Nottingham Branch. The manager Morgan was very informative and helpful. Frank Innes was the only agent that sent the sales team to view my property before it went on the market. This was a reason I chose Frank Innes. They arranged all the views for me and found me a buyer. The team kept me upto date with all the viewing and offers. I would highly recommend Frank Innes Nottingham City centre.

Loza · 22 April 2025

★★★★★ 5/5

Google

Charley was very professional and welcoming during our property viewing. He answered all our questions clearly and made the process smooth. Great service! And Amber was so kind and welcoming during our visit. She took the time to answer our questions and made us feel very comfortable throughout the viewing. Really appreciate her help!

Ekene · 26 November 2025

★★★★★ 5/5

Google

As a first time renter Evelyn was very friendly and happy to answer any questions we had. The entire process went very smoothly, I would happy recommend and use them again!

Xavier · 20 April 2026

★★★★★ 5/5

Google

I had an excellent experience with Frank Innes Sales and Letting Agents in Nottingham. The team was professional, friendly, and highly efficient from start to finish. They made the entire process smooth and stress-free, always keeping me informed and providing clear, helpful guidance. Their knowledge of the local market was outstanding, and they went above and beyond to ensure everything was handled quickly and professionally. I really appreciated their attention to detail and commitment to delivering top-quality service. I would highly recommend Frank Innes Nottingham to anyone looking for a reliable and trustworthy estate agent. A truly five-star experience!

Siam · 8 April 2026

★★★★★ 1/5

Google

Worst renting experience of my life, avoid using this company at all costs. Originally rented an apartment 3 months ago for £1000 a month, so not a cheap apartment, at my viewing appointment I was left in the rain and cold outside for 50 minutes after my viewing time with no updates unless I rang for them. When I finally got into the apartment there had been a leak in the hallway leading to the apartment, causing mould and damage to the carpets and walls, I was told this was due to be replaced and fixed imminently. I was also informed the apartment came with an ‘allocated’ parking space but the letting agent couldn’t tell me which one it was in order for me to view that as well. I was also told all CCTV worked in the car garage. When we entered the apartment, none of the electrics or water were switched on so I couldn’t test any appliances, the letting agent promised me that all appliances worked but due to the disrepair of the kitchen cupboards it was due to have a new kitchen fitted upon a tenant taking the property, along with new carpets. I liked the size and location of the apartment and the promises made so I paid what I needed to and then arranged to move into the property. The move in date was pushed back twice due to the works being carried out but I let them off as I wanted the works to be carried out before I moved in as I was moving from another city without any support system in Nottingham and needed to move completely once I did move. When I finally got the keys, the agent that handed them over also couldn’t tell me which car park space to use or how to enter the car park and that the reception team at the building would inform me. When I arrived to move in, the reception informed me that it actually wasn’t allocated parking and I’d need to apply to even enter the car park, at which point it’s a free for all, with no cameras working! Then to make things better, I’ve gone up to the apartment to find that there is no running water in the property at all, and on top of this, the only appliance in the kitchen that actually works is the washing machine. Meaning I’d just moved into an apartment in a new city with no water, no toilet, no shower, no fridge, no freezer and no oven. The hallways had also not been addressed so there was mould growing across the carpets and up the walls outside my front door. My water was fixed after nearly a week and I’m still yet to receive a response regarding the rent I was charged for an inhabitable apartment, during this time I had to shower at local swimming baths and use restaurant toilets to survive and any time I ask for a refund in rent for this time I’m completely ignored. It’s now been 3 months since I moved in, I’ve paid over £3000 in rent and deposits, and I still have no working kitchen. I’ve been offered a ‘temporary’ fridge whilst the landlord decides what to do next because any quote he receives is too high to take action with, I’ve declined the temporary fridge due to space restrictions and the fact that it will then delay the rest of the kitchen further, on top of this what use is a fridge without a working oven? Getting any response from the team including the branch manager is extremely frustrating and disheartening regarding any of this. I’m now in the process of looking at legal options as I’ve come to the end of my wits with it all, I’m paying to eat in restaurants or with take away every single day, I can’t cook anything, I can’t live properly, the company has caused me a huge emotional and financial distress and honestly couldn’t care less about it, it’s disgusting. On top of all of this, the building fire alarms go off at 4/5am most weeks, and 1 out of 3 lifts work and that on a good day. Avoid avoid avoid, as I will be with paying any further rent until my problems are resolved!

Tanis · 1 April 2026

★★★★★ 5/5

Google

Recently sold my flat with Frank Innes. Charlie O'Toole was my sales negotiator and he was excellent. Kept me informed through the whole process. Worked relentlessly to get the sale and pushed the conveyancers phoning regularly for updates. Would definitely recommend both the sales and rental side of the business. Thank you Charlie

Gina · 26 September 2025

★★★★★ 5/5

Google

Evelyn was amazing from start to finish. Walked in on a Thursday to enquire about some flats got my keys within a couple of days. Fantastic customer service. Would highly recommend

Ouail · 1 April 2026

★★★★★ 4/5

Google

Frank and Innes has offered a very brilliant service for me moving in. My agent, Evelyn, helped guide me through every step of the process, handed me informative documents and extensive photos on the property I'm moving into, and has always had a presence in case I had any worries or concerns. The referencing process was a little frustrating as I've never had too much trouble with this and I had to go through a few extra hoops but overall this doesn't take away too much from the experience which was a very smooth process from start to finish, and I recommend taking this agency on for any tenancies.

Krishnan · 22 March 2026

★★★★★ 5/5

Google

Professional, friendly and very helpful! Really, the loveliest letting agency I've dealt with ever. They have been prompt in replying to our questions and very clear and transparent throughout the whole process. We just got the keys for our new flat today and they have been fantastic. I've rented with most of the bigger letting agents in Nottingham and this one has been the best for sure. If/when the time comes to buy a place, we'll be going with them for sure. Extra thanks to Amber and Glen!!

Floz · 25 September 2024

★★★★★ 4/5

Google

Honestly such a great experience!! Evelyn was such a great help and was very understanding and supportive. I honestly couldn’t have done it without her she’s a legend !!

Kartii · 1 April 2026

★★★★★ 5/5

Google

Evelyn has been such a help and got us our loving home we cannot wait to get started with! Couldn’t of started my journey without all of her help

Kya · 1 April 2026

★★★★★ 1/5

Google

What a disappointing agency and customer service, they don’t value people’s time. I had a couple of viewings booked yesterday with the agency at 4:30, I received a call around 10:00am to confirm if I am coming. I answered with yes. The agent said that she will check at what property I should go first and call me back before lunch. She didn’t call back so I called at 4:00 to confirm the details and she told me to meet the agent at one of the flats at 4:30. I went there and waited for 10-15 minutes but nobody showed up, I called the agency and no one picked up. I even left them a voicemail and now one day later I haven’t received any calls or emails to apologise or explain why that happened.

Mark · 5 March 2026

★★★★★ 1/5

Google

Our experience with Frank Innes was frustrating from start to finish. Maintenance issues reported from day one including a broken fridge and faulty lights were not properly addressed during the tenancy. Items belonging to a previous tenant were left in the property and reported immediately, yet we are now being pursued for removal and cleaning costs. We paid rent on time throughout, but the handling of repairs and the end-of-tenancy process has been extremely disappointing. Tenants should protect themselves with detailed evidence when dealing with this agency.

Kimshu · 26 February 2026

★★★★★ 1/5

Google

Extremely disappointed with my experience with Frank Innes Lettings. From the start, we were assured that visible issues in the flat would be resolved before or shortly after move-in. That never happened. We lived for six months with no working fridge, no bedroom lights, an unclean and unusable balcony filled with previous tenants’ items and bird waste, and even a broken window. All of this was repeatedly reported via email and the repair portal, yet nothing was properly addressed. Despite paying rent and insurance every month, the insurance did not cover any of the issues we raised. Even after moving out, payments continued to be deducted. Now, instead of acknowledging the documented complaints, they are attempting to charge us additional money for problems that were raised throughout the tenancy. The handling of our case has felt laid-back, unhelpful, and deeply misleading. As tenants who consistently paid on time and communicated responsibly, this treatment feels unfair and extremely disappointing. I would strongly advise future tenants to document everything carefully.

Niharika · 26 February 2026

★★★★★ 5/5

Google

Couldn’t ask for better agents. Charlie and Morgan did such a good job - all the team did but I was mainly in touch with Charlie and Morgan. Charlie would always ring with updates, came up with plans, told me what he would do next, called me again when it was done - kept me in the loop with everything. Whenever they said they would do something they did and the communication never dropped. They kept on top of everything, were always very genuine and down to earth and I would love to work with them again.

Adam · 26 February 2026

★★★★★ 1/5

Google

We rented a property managed by Frank Innes and experienced ongoing maintenance issues from the beginning of the tenancy. A non-working fridge, faulty bedroom lights, and items left behind by a previous tenant were all reported immediately through email and the repair portal. Despite repeated follow-ups, these problems were not properly resolved. At the end of the tenancy, we were presented with a £550 claim covering cleaning, repairs, and item removal including matters that had been raised and documented from day one. While rent was always paid on time, the handling of maintenance and the end-of-tenancy process has been disappointing and difficult. Tenants should ensure they keep detailed written records and video evidence throughout their tenancy.

Karishma · 26 February 2026

★★★★★ 1/5

Google

We relied on assurances at viewing that certain maintenance issues would be resolved before move-in. Unfortunately, those issues remained throughout the tenancy despite repeated reports via email and repair portal. At the end of tenancy, we received a significant claim for cleaning and repairs, including matters that were raised from the first day and supported by written communication. The lack of proactive maintenance and the way the final claim has been handled raises serious concerns about accountability and fairness. Future tenants should carefully document the condition of the property at move-in.

Naman · 26 February 2026