Trusted Agent profile · Nottingham
★★★★★
342 reviews across 1 platform
33 Wheeler Gate, Nottingham, NG1 2NA
Frank Innes's office in Nottingham, at 33 Wheeler Gate, is rated 4.2 out of 5 across 342 reviews on 1 platform, including 342 Google reviews rated 4.2.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleKelly at Frank Innes is the sole reason why I have kept my apartment managed by Frank Innes. From the moment she came round to offer her help to manage to the the present day she has always been available to talk. Pragmatic and super knowledgable. Thanks Kelly.
Thank you for your excellent 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleRecently purchased a property sold through Frank Innes Nottingham branch. Morgan (branch manager) was great throughout, keeping me regularly updated and responding to all my queries promptly and in a positive, friendly manner. She was able to chase up solicitors on both sides of the sale to move things along when needed. Great service from start to finish, would happily recommend.
Hi Tom, Thank you so much for your wonderful 5* review! We're thrilled to hear that Morgan provided such excellent service and kept you well-informed throughout your property purchase. Your recommendation means a lot to us. Best regards, Lucy, Customer Relations Team
5/5
GoogleExcellent, quick service! I managed to move into my new property in only 1 week. I was sent emails throughout explaining the process and what I need to do, and was updated regularly of the application progress. All staff were very helpful but special shout out to Kim Watkins for speeding up my application! 10/10 would deal with them again.
Wonderful to read Abdulaziz that you had a fantastic experience with our local Frank Innes team and I would like to thank you for taking the time to leave your review and provide our team with 5*! Best wishes, Scott
5/5
GoogleThanks to all the staff in Frank Innes Nottingham for your professionalism and friendly communication especially Kim Watkins and Lauren for the step by step assistance in renting out my property. It is not my first positive experience and it won’t be the last surely.
Thanks for the wonderful 5* review! Best wishes, Lucy, Customer Relations.
5/5
GoogleI had an excellent experience with Frank Innes in Nottingham especially Kim.Watkins thku so much your help
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleA brilliant service through and through. Kelly and Kim have been absolutely fantastic at helping find and secure my lovely new rental home. Very lucky to have found Frank Innes Estate agents in the nick of time! Looking forward to renting with this agency for years to come. Thank you Kelly, Kim and team!
Thank you for taking the time to leave us your wonderful 5* review! It is great to read such positive words and I will of course make sure your kind words are made known to the team. Best wishes, Scott
5/5
GoogleGreat branch! Everyone has been welcoming and answered any questions that I had. The whole process was smooth. Would recommend
"Thank you for choosing our business! We're thrilled to hear that you had a smooth experience with our friendly team. Your recommendation means a lot to us. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleWonderfully helpful, transparent and accommodating- couldn’t have asked for more help with the stress of moving to a new city
Thank you for your kind words! At our business, we strive to provide exceptional service and make the moving process as stress-free as possible. We're delighted to hear that we were able to exceed your expectations and help make your transition to a new city a smooth one. Kind regards, Lucy, Customer Feedback and Support Team
5/5
GoogleThe service exceeded all expectations. They went above and beyond to ensure everything went smoothly. Professional, trustworthy, and highly efficient. Five stars!
Thank you for your kind words! We are dedicated to providing exceptional service and we are thrilled to hear that your experience exceeded your expectations. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleStress free experience with Evelyn from frank innes. Quick and easy move.
"Thank you for your glowing review! We're thrilled to hear Evelyn provided a stress-free experience for your move. We strive to make the process quick and easy for all of our customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleFantastic service from all the team I mainly spoke to Sofia Vanessa and Chelsea who regularly kept in touch throughout a difficult process due to COVID delays Always helpful and professional I felt they were really working hard to get the sale through Thanks to everyonePositiveResponsiveness, Professionalism
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Relations.
5/5
GoogleEllis has been brilliant from beginning to the very end. Communication skills excellent and his sense of humour. Thanks Ellis and the team at Wheeler Gate. Would recommend!
It's fantastic to see another 5* review and recommendation for our local team. I will make sure your kind comments are known to the team. Many thanks, Scott @ Customer Care
4/5
GoogleIt would have been 5 stars, but they're not the cheapest estate agent we had quote for the sale. That said, I liaised with Karan Singh pretty much throughout and he was excellent at keeping me up-to-date given that I was almost 2 hours away from the property being sold. When the first sale failed, through no fault of the agents or myself, they were quick to advise me on next steps and re-advertise.
Thank you for taking the time to leave us this great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe would like to thank the team at Frank Innes ,very professional from start to finish on our sale of property, a special thanks to Alfie for pushing the sale through and tackling all enquiries necessary, definitely would use again on future sales and purchasing.
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
1/5
GoogleI am renting a house in NG3 with them and the service from them it is awful. I have been complaining two years for humidity, dump inside of the house and the roof is broken. The sinks are leaking.Every time that I call they just saying the Landord has approved the repairings but the contractors are busy to repair them. They asked you to chase the contractors when it should be their job. The worst thing is like the contractors advised the they did the job, when clearly they didn't turn up. They didn't even check with us if it was done. The washing machine is broken and after all this I contacted with the landlord and he said he accepted to repair it however no one turn up to repair it. It is a nightmare.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleReally lovely helpful staff. Our agent was Amber and she was super helpful with the process of moving into mine and my boyfriends first home. The process was made very stress free and clear. I would recommend to anyone.
Hello Luca, Thank you so much for your wonderful 5* review! We're thrilled to hear that … More
5/5
GoogleHad a great experience with Frank Innes. My partner and I were able to move into a flat really quickly, Ocean Peachment was very responsive to any queries we had and made to whole experience a breeze. Would definitely move through Frank Innes again!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your wonderful 5* review! I will make sure your kind words are passed to our local team. Kind regards, Scott @ Customer Relations
5/5
GoogleSpoke with Evelyn who was lovely to deal with, very helpful and all questions answered professionally.
Thank you so much for your kind words, we are thrilled to hear that Evelyn provided you with excellent service. Our team takes pride in delivering professional and helpful assistance to our valued customers. Best wishes, Lucy, Customer Feedback and Support Team
5/5
GoogleKelly and the team did a great job at marketing my property and found a great tenant. Easy to work with would recommended.
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAmber Swain handled our tenancy process and she was extremely helpful and friendly , she provided us with all necessary information before our move in.
Many thanks for the great 5* review and your kind words. Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleReally helpful and polite staff, ready to asnwer my questions and help me with whatever I needed. Especially the help from Lia Shaw was invaluable, I would easily recommend Frank Innes for renting a property.
Thank you for your terrific 5* review and recommendation. Best wishes, Lucy, Customer Relations.
1/5
GoogleI moved from the let property for 7 months but I still have not received my deposit back up to now. Frank Inne said the deposit is with previous landlord but previous landlord said the deposit has been transferred to new landlord. The new landlord said he didn't hold.
Hello Conan, I'm sorry to hear about the issues you've experienced with your deposit. Please contact us at review@countrywide.co.uk so we can assist you further. Best regards, Lucy, Customer Relations Team
5/5
GoogleI was introduced to Frank Innes Nottingham by my daughter who has been using their services for over 3 years. All the staff I have encountered have been extremely pleasant and professional. It is now a year since I have been using FI to fully manage my flat, through their letting service, and I cannot praise them enough. During this time, which can often be an anxious time, Kelly in particular has been an absolute pleasure to work with. She always explains everything in detail and makes things easy to understand and stress free! She has always promptly responded to my emails and efficiently dealt with my queries. I would highly recommend FI and will continue to use their services in the future.
Thank you for your wonderful 5* review! Best wishes, Scott @ Customer Relations.
5/5
GoogleKept informed at every step of the way, both Alison and Cathy were brilliant. I'd not hesitate to engage with them in the future for buying or selling a property.PositiveResponsiveness, Professionalism, Value
Thank you for your wonderful 5* review and your kind words. Kind regards, Lucy, Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frank Innes's Nottingham office has 342 reviews across 1 platform: 342 on Google.
Frank Innes Nottingham is rated 4.2 out of 5 across all 342 reviews, and 4.2 out of 5 on Google from 342 reviews.
Frank Innes Nottingham, 33 Wheeler Gate, Nottingham, NG1 2NA.
