Trusted Agent profile · Nottingham
★★★★★
342 reviews across 1 platform
33 Wheeler Gate, Nottingham, NG1 2NA
Frank Innes's office in Nottingham, at 33 Wheeler Gate, is rated 4.2 out of 5 across 342 reviews on 1 platform, including 342 Google reviews rated 4.2.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleJust moved in with the help of Frank Innes. Staff were helpful and professional especially Kim Watkins, she was on top of things and provided great support and help.
Thank you Khaldoun for your 5*review and kind words. Many thanks, Mark
5/5
GoogleVery professional and smooth process
Thank you for the positive feedback! We are always striving to provide a professional and seamless experience for our customers. It means a lot to hear that we met your expectations. We appreciate your support! Kind regards, Lucy, Customer Feedback and Support Team
1/5
GoogleI'm not a fan of letting agents but these cowboys sink to whole new levels. Let properties that are actually marked as dirty on the inventory report, carry out essential paperwork on day they should be using keys leading to 4 hour wait, say they have cleaned property and fixed faults when they haven't, give keys to properties which have multiple spot lights not working, take away mattresses leaving new tenants nothing to sleep on.. This is all on the first day of a tenancy..... I look forward to hearing what else goes wrong! They may get lots of praise from happy home owners after a sale but if you looking for a lettings agent I recommend you go elsewhere!
Hi Keith, I am sorry that you have had a poor experience with our company as we aim to provide the highest levels of customer service possible. I’d like the opportunity to meet with you personally and discuss this with you, unfortunately this review relates to our 'lettings' branch and I would like to invite you to contact the lettings department directly on 0115 971 3253. We take our customer’s experience very seriously and your feedback is very much welcomed in anyway. I hope to hear from you, Branch Manager
1/5
GoogleI would give this company 0 stars if I could. Absolutely appalling service to loyal tenants of over 1 year. Charging us over £400 to change a tenant on the contract when two of us where staying the same and then an extra £55 reference fee. Terrible customer service, leaving 3 weeks to respond, we even think they blocked our mobile phone number! Please do not use this company, there are so many other better letting agents than Frank Innes. If I was a landlord I would be disappointed with how they treat there tenants.
I am very sorry you feel the service you have received has not met the standard you would expect and you felt it necessary to voice your concerns. I think there may have been some confusion here and I would like to see if I can be of help and take the opportunity to go through our companies fees and the breakdown of them. Please feel free to contact me on 0115 971 3253, Branch Manager
1/5
GoogleThe absolute WORST Agents I have ever come accross!!!! Do NOT use these people. They are totally incompetent. We were tenants and thankfullly we had a good relationship with our Landlord; we had lots of issues go wrong and they never returned our calls so we ended up always going straight to our landlord which meant he was paying them for doing sweet FA. They tried to get us to pay extra 'Park Rates' that they said we owed. I questioned this and they misquoted the contract to me. I had to get my solicitor involved before they finally backed down and agreed we did not have to pay. Whenever we contacted them, they never returned calls and just fobbed us off. Whenever they contacted us, it was 'URGENT' and we were supposed to drop everything to meet their agenda. Upon our move out inspection, I took the day off work to be there. They never showed up or offered any apology. They took 3 months to return our deposit despite being chased and the fact that there were no issues. When I questioned this, they told me it took anything from '3 days to 3 years' quote by Dominic one of their staff. If you need more stress and headaches in your life, by all means choose this agency. Otherwise try ANYONE else.
I’m very sorry to hear that you have had a bad experience. My team and I aim to provide the highest levels of customer service possible and as a regulated business we take complaints and any problems our customers experience very seriously. I would like to settle this issue and invite you to contact me to see if your complaint can be resolved. Please contact me or any of the staff at 0115 971 3255 and we will deal with your problem personally. Branch Manager
5/5
GoogleBeth at Frank Innes was awesome with assisting me relocate a friend in need. After specifying our requirements, Beth swiftly offered rental properties that met the requirements and budget. Going the extra, extra, extra miles, contacting us out of hours and on days offs ensuring our questions were answered clearly and promptly. Genuinely appreciated and made to feel like a valued customer. Thank you. 🙂 ❤️🏠PositiveResponsiveness, Quality, Professionalism
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
1/5
GoogleAwful service, roped us into a 13 month contract when we agreed 10 months. Slow to help with issues in the apartment and backed the landlord with any repair requests lived without a working washing machine or cooker, flat had broken door handles the lot. Awful agency. Never got the deposit back.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
GoogleAlexandra has been so helpful and professional. They have made our move so stress free, quick and easy!PositiveResponsiveness, Professionalism
Many thanks for the marvellous 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleEntire process was smooth. The agents were quite helpful with any questions I had.
Thank you so much for your positive feedback! We strive to provide a seamless experience for our customers and we're glad our team could assist with any questions. We appreciate your business! Kind regards, Lucy, Customer Relations.
5/5
GoogleEllie has gone above and beyond to help to alleviate some issue I have been facing. She is an absolute credit to your business and should be recognized for her hard work. Thanks again.
Thank you for taking the time to leave us this amazing 5* review Billy. Kind regards Lucy, Customer Relations.
5/5
GoogleI have recently just purchased my first home through the central Nottingham Frank Innes branch (33 Wheeler Gate). My estate agent was Ellis Harrison-Willder who was personable and acquiescent throughout the experience and always happy to chase on my behalf to ensure progress was being made on my purchase.
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe have recently sold our property and purchased a new home. Karan Singh supported us through the process and was professional and supportive throughout it all, keeping us updated and chasing any queries for us as they arose. Thanks for everything Kaz, I will miss our weekly chats!
Hi Emma, It is great to read your about your experience with our local team and thank you for your 5* review! - Best wishes, Scott @ Customer Care.
2/5
GoogleI probably viewed some properties with them ages ago, I chose to not go with any of them and they continue to spam me with text messages about rent reductions, even though I never signed up for any messages/marketing and have emailed them to ask to remove any contact details. They didn't even respond.
5/5
GoogleBeth at Frank Innes was awesome with assisting me relocate a friend in need. After specifying our requirements, Beth swiftly offered rental properties that met the requirements and budget. Going the extra, extra, extra miles, contacting us out of hours and on days offs ensuring our questions were answered clearly and promptly. Genuinely appreciated and made to feel like a valued customer. Thank you. 🙂 ❤️🏠PositiveResponsiveness, Quality, Professionalism
Many thanks for your fantastic 5* review. Best wishes Lucy, Customer Relations.
4/5
GoogleThanks to Frank Innes and the excellent service provided by the delightful estate agent Alison. She’s always helpful and nice. I would love to recommend Frank Innes to anyone who need to rent or buy a house in the future. I am sure that you will have a lovely home through Frank Innes.😊PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your lovely review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleThis has been my second time selling with Frank Innes and it's been a pleasure as always! Quick turnaround of approximately a week from initial valuation to live on the market, and around 40 viewings were booked in with offers and an accepted offer after 2 weeks. The communication was excellent and overall a fantastic and easy experience.
Thank you for taking the time to share your experience and for your wonderful 5* review! Kind regards, Lucy, Customer Relations.
5/5
GoogleVery professional, great service
Thank you for your 5* review. We pride ourselves on exceptional service and are pleased that your experience has been a great one. We look forward to sharing your review with the team! Best wishes, Lucy, Customer Feedback and Support Team.
5/5
GoogleOur experience with Frank Innes has been brilliant and Alfie and Vanessa have been great. When we called about a viewing for a property, Alfie got us in to view it straight away. The staff were very professional and responsive to all of my questions and queries and they were always happy to help. I would recommend dealing with Frank Innes.PositiveResponsiveness, Professionalism
Thank you for the fantastic 5* review and it is great to read that you would recommend us and I would like to wish you the very best for the future. Kind regards, Lucy, Customer Relations.
5/5
GoogleFriendly staffs and amazing service
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Lucy, Customer Relations.
5/5
GoogleGreat office and great staff! Sofia is my absolute Fav! i usually only deal with her :)
Wonderful to read that you had a fantastic experience with our local team and I would like to thank you for taking the time to leave your review and provide our team with 5*review. Kind regards, Donna.
1/5
GoogleAs a landlord I'm very disappointed. They found me a tenant but the tenants were not properly informed and were unhappy with the house. I am left dealing with unhappy tenants and it is not the tenants fault. We both feel we've been given a sub par service. Luckily both myself and tenant are reasonable, otherwise this would have been a nightmare.NegativeQuality, Professionalism
Hi Kat, thank you for taking the time to leave us your comments and I am sorry to read you feel this way. If you have not already made your concerns known to our Customer Care Team, please contact us with further details via review@countrywide.co.uk. Kind regards, Scott @ Customer Relations
1/5
GoogleBe careful to give any holding deposit to them because they will try to fail you for the verification of reference. Once you fail in verification they didn't refund any holding deposit. They making a lot of failed verification and earn money this way. Very careful to dealing with them.
Thank you for taking the time to leave this feedback, we take all comments seriously and this has been passed on to the Regional Manager to discuss with the branch to see how they can improve for the future. If you would like to go through this in more detail at all, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat service, in particular Ocean was very responsive and helpful!
Many thanks for the fantastic 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleOcean and Kelly were very professional and helpful. Quick to respond as well.PositiveResponsiveness
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
