Trusted Agent profile · Nottingham
★★★★★
342 reviews across 1 platform
33 Wheeler Gate, Nottingham, NG1 2NA
Frank Innes's office in Nottingham, at 33 Wheeler Gate, is rated 4.2 out of 5 across 342 reviews on 1 platform, including 342 Google reviews rated 4.2.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleThey promised to sell my house within 5 weeks. They did it in 2 at a price that matched the valuation higher than the average the other estate agents had for my property! Great team too!PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your amazing 5* review and kind words of our dedicated team. Kind regards, Lucy, Customer Relations.
5/5
GoogleAlison and Cassie have been a dream to deal with when Selling my house. They always are at the end of the phone and go above and beyond to help. Thank you ladies.
Thank you for your glowing 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleKelly at Frank Innes did a great job in securing tenants for our property in Nottingham city centre. The requirement arose during the Covid shutdown and was managed very effectively during difficult times. Ultimately excellent tenants were secured and have now moved in!PositiveProfessionalism
Thank you for taking the time to leave us your 5* review! I will make sure your comments reach our local team and Regional director. Kind regards, Scott @ Customer Relations.
5/5
GoogleI have used Frank Innes for 4 years for finding tenants for my rented flat and they have done a great job at keeping it fully occupied during that time. This year I decided to sell the flat and for many reasons it was a very complicated and difficult property to sell. I had 3 offers pretty soon after it went on the market which all fell through as sellers couldn’t get a mortgage on the property. The staff at Frank Innes didn’t give up or lose heart (as I did) they continued to market and promote the property and eventually found me a buyer. They also managed to get a mortgage for the buyer against all odds. I am so delighted with the service I received from the whole team. Helena Jones the manager is stupendous and a real professional. She was very committed to finding me a buyer and a pleasure to deal with. Jack Winfield did most of the viewing and handled one to one early negotiations with potential buyers. What a super star he is! He kept up communications with potential buyers out of hours and even on his day off. He kept me informed every step of the way and was always two steps ahead of me during the negotiations. A very professional and committed young man. If ever I start up an Estate Agency, I will be poaching him!!! :) Watch out Helena!!! :)
2/5
GoogleMy problem isn't with the office staff they were lovely it's with their team they use to deal with maintenance. Lots of issues that need sorting and it doesn't fill you with much confidence when they can't get someone to a leaky roof and still have to contact the landlord for permission. And we haven't been in the property long!!
5/5
GoogleSelling my property with Alison Palister. All dealings went smoothly and she was able to negotiate and advise the best options for myself. Friendly and approachable member of the team. Would definitely work with Alison again.PositiveResponsiveness, Professionalism
Thank you for your wonderful 5* review and recommendation. Best wishes, Scott @ Customer Relations
5/5
GoogleTom and all the team were a massive help when I sold my house with them. I got a great sale price and they kept me informed all the way along. Was reassuring knowing they were doing everything to keep the sale on track.
Thank you James for your kind 5* review. I will make sure your kind words are forwarded to Tom and the Frank Innes team. Best wishes, Scott
5/5
GoogleFrom finding the right house to customer service, I have found the Frank Innes Nottingham branch extremely helpful. The staff at the Nottingham branch are polite and have aided us in finding a great place. They were very friendly and always replied e-mails and returned calls efficiently. Their service charges are reasonable and not extortionate like some of the other estate agencies I have dealt with. The only qualm I had is that I found the maintenance line difficult to reach and they were very slow and haven't gotten back to me since I contacted them. Fortunately, its a very minor issue! Overall, definitely a recommended service!
5/5
Google5 star support, always ready to help, I recommend this company employee Anna Platten thank you so much for everything if all people were like you everything would be more easier Thank you very much once again I am extremely grateful
Thanks Miguel for the wonderful 5* review! It's great to see that the Frank Innes team once again provided a professional, knowledgeable and friendly service. Best wishes, Lucy.
1/5
GooglePoor dishonest uncaring unprofessional do not do any business with this office. The manager works under a false smile. They're part of Countrywide and then it gets worse. STAY CLEAR
Thank you for your review, however upon investigation we have found that you are not a customer of this branch. If you could please email us at review@countrywide.co.uk and I can look into this for you as feedback like this is concerning to us when we cannot locate you as a customer
5/5
GoogleGreat service provided by Ellie!
Many thanks Arvind Kumar for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleI Used frank innes to sell my house. An incredibly professional and efficient service from start to finish. They kept me informed of progress throughout the process and solved any issues quickly. I would recommend them without reservation. Thank you.
Thank you so much for your wonderful review and 5*'s! I will make sure your kind comments are forwarded to our local team and their Regional Director. Kind regards, Scott
5/5
GoogleExcellent experience dealing with Frank Innes Nottingham branch. Took less than 4 days from turning up in a new city to picking up the keys to a great flat. Dealt primarily with Kim, communications were prompt and helpful at all times. No complaints, would definitely recommend. Amazed at some of the reviews on here; if you turn up knowing what you want and have everything in order, they get the job done the way it should be done.
5/5
GoogleVery helpful estate agents, both Kelly and Abbie have been extremely helpful and communicative throughout the process of getting the flat, and the property itself is in good condition as advertised by the lettings agency.PositiveResponsiveness, Quality, Professionalism, Value
Thank you for your thoughtful 5* review! I will make sure your kind words are passed on to the local team. Best wishes, Scott @ Customer Relations.
5/5
GoogleAnna from the Nottingham office was a delight to deal with. She kept me well informed about what was going on with viewings and my application and things couldn't have been smoother! Keep up the good work.
Thank you for the marvellous 5* review. As always, it is a pleasure to hear excellent feedback about the service we provide to our customers. I will pass your comments on to our dedicated team. Many thanks, Lucy.
1/5
Googledo not recommend. customer service was not great . Unprofessional.
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleWe are landlords in Nottingham and various other cities around the UK. We have work with Frank Innes now for over 3 years and cannot recommend their professional and friendly service which has been without fault. They are particularly helpful in giving advice for properties which might need some new ideas on marketing or furnishing to achieve a good let and also help out landlords in researching new buildings in which to purchase. Excellent.
1/5
GoogleOur apartment recently started using Frank Innes, and the service so far has been very disappointing in comparison to the previous service. Communication is extremely slow, if you need to fix anything it takes ages, even if the issue is urgent. Really wish my apartment would discontinue using FI.
1/5
Googleliterally the worst staff, they are all so extremely rude, take ages to respond and will ignore all your emails/calls if they can.
Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch and I have passed your comments on to the Regional Manager so this can be discussed directly with the branch. If you wish to share any further comments about your experience, please do email me at review@countrywide.co.uk Kind regards, Lucy, Customer Relations.
5/5
GoogleGreat communication throughout from Sharon with regular updates and dedication to making the process run as smooth as possible.
Many thanks for your fantastic 5* review. Best wishes, Lucy, Customer Relations.
5/5
GoogleAgain, Frank Innes and the Letting Team have done a superb job. They know the market and certainly get the best deal - quickly. I can not recommend them enough. Fantastic service
Many thanks for the excellent 5* review and recommendation. Best wishes, Lucy
5/5
GoogleAn Excellent and professional service from Start to finish with selling my property. Thank you, always responding on time and keeping me updated. Highly recommend Frank Innes.
Wonderful to read such great comments and thank you for your 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleWorked with the Frank Innes letting team since May 2018, and I have always found the team to be helpful and responsive. Would definitely recommend Frank Innes Nottingham if you are a landlord.
Many thanks for your excellent 5* review and recommendation. Kind regards, Lucy
1/5
GoogleI had a very bad experiency,becouse I have booked a viewing for a house in Nottingham on Rossington Road for Fri.23th,4p.m.,confirmed by text,and after 1 hour still nobody came and despite I left some messeges let them known about this situation nobody have called back...my trip to come for this appointment is in total about 50miles...shame on this agency named Frank Innes...be aware when doing bussines with them...
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