Trusted Agent profile · Nottingham
★★★★★
342 reviews across 1 platform
33 Wheeler Gate, Nottingham, NG1 2NA
Frank Innes's office in Nottingham, at 33 Wheeler Gate, is rated 4.2 out of 5 across 342 reviews on 1 platform, including 342 Google reviews rated 4.2.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleFantastic office! Ran by a brilliant manager Kelly. I was looking for an investment property and although I didn’t buy through them they found me a tenant within 3 days!!
Thank you for taking the time to leave your wonderful 5* review about our local team. Best wishes, Scott
5/5
GoogleExcellent service! I loved working with Ocean and Georgina! I had a very smooth and straightforward rental and move-in process. Strongly recommend to prospective clients
Thank you for taking the time to share your experience and for your wonderful 5*'s! Kind regards, Scott @ Customer Relations
1/5
GoogleWorst communication ever. They never call you back although you have been trying to contact them for ages. They don't deal with your requests as they are always busy. Totally unprofessional and completely unacceptable
Hi, Thank you for this feedback. I'm sorry that you experienced issues getting in touch with the branch. I do appreciate your comments as these have been passed on to the Regional Performance Manager to address with the branch. If you would like to discuss this in more detail at all please email us at review@countrywide.co.uk.
5/5
GoogleIt was a non traditional process requiring professional approach to secure the property. Prompt and expert service from Kim helped to achieve this wonderful result. Definitely recommend their service.
Many thanks for the fabulous 5* review of your experience with Kim and our Frank Innes branch. Thank you for the recommendation. Best wishes Lucy.
5/5
GoogleGreat service and dedication, positive relationship builders. Highly recommended... super lettings staff
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
1/5
GoogleMould everywhere, terrible customer service, miss leading advertising and abundance of issues with the property.
Hello, please contact us via review@countrywide.co.uk with full details so that we can look into this concern further for you. Kind regards, Lucy, Customer Relations.
5/5
Googlevery professional, the letting agent was very helpful Bethany white helped alot and make our move in process easyPositiveProfessionalism
Thank you for your wonderful comments and 5* review! Best wishes, Scott @ Customer Relations
5/5
GoogleDelighted to work with James Darby, very happy with their services, thank you!
Thank you for taking the time to leave us this great 5* review. Kind regards, Lucy, Customer Relations.
5/5
GoogleHelpful and professional staff
Thank you Chris!
5/5
GoogleGreat service and dedication, positive relationship builders. Highly recommended... super lettings staff
Many thanks for your outstanding recommendation and 5* review. Best wishes, Lucy, Customer Relations.
4/5
GoogleGenerally good customer service, especially the lettings branch manager, Kelly, who has been just exceptionally amazing and helpful.
Many thanks for the great review. Kind regards, Lucy, Customer Relations.
5/5
GoogleVery happy with the service I received from the sales team with Sofia, excellent communication and very efficient. Highly recommend!
It is wonderful to read your great 5* review for our local team, your comments of which have been passed on. Best wishes, Scott (Customer Relations)
1/5
GoogleVery bad maintenance and recommend any person to avoid dealing with them as the flat ceiling have collaped since 3 months and they never come for repairing.
Hi, I appreciate you taking the time to leave this review and I am sorry to hear of the difficulties you feel that you experienced. I am deeply saddened by your comments as we have constantly kept you updated. We are currently awaiting payment from the insurance company and works can then be instructed to complete the rectification following the leak. The leak itself was rectified within 24 hours by the managing agent of the flat and block manager.
5/5
GoogleGreat service! Very helpful and Kim was really lovely and friendly.
4/5
GoogleGreat staff, good service and got the job done. Don't use the Countrywide legal service though, they are slow and inefficient
Thank you for your lovely comments. I have passed your feedback to everyone involved at the Frank innes branch. Many thanks, Lucy.
1/5
GoogleDo not trust this company, they take advantage of tenants.
Hello, I am sorry you feel this way please email me at review@countrywide.co.uk if you wish to discuss this further. Kind regards, Lucy, Customer Relations.
5/5
GoogleThe staff are very kind, professional and reliable, especially Ms Amber Swain.
5/5
GoogleVery good customer service and pleasant to work with. I definitively recommend this Estate agency.
Thank you for your wonderful 5* review and recommendation. Best wishes, Lucy, Customer Relations.
5/5
GoogleIt's a good letting agency. Anna Platten and her colleagues were quite helpful and reliable
Thank you for your 5* review and brilliant comments! Best wishes, Scott @ Customer Relations
5/5
GoogleWere super good at chasing the solicitors to keep things moving during in my recent house purchase.
Thank you for your terrific 5* review. Best wishes, Lucy.
5/5
GoogleExcellent support, especially from Alison Pallister, from beginning to end.
Thank you for taking the time to leave us this amazing 5* review. Kind regards Lucy, Customer Relations
5/5
GoogleFast service and Helpful staff through out the process, Definitely Recommendable.
Thank you for taking the time to leave us your wonderful comments. I will make sure the local team are made aware of your 5* review and recommendation! Best wishes, Donna (Customer Relations).
1/5
GoogleTrash service, liars, con artists best way to describe Frank
I am sorry Zamo if you feel this way. Please do contact us via review@countrywide.co.uk should you wish to discuss further. Kind regards, Scott (Customer Relations Team)
5/5
GoogleGood service. Pleased with the overall process
Thanks for the amazing 5* review. Best wishes, Scott
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Frank Innes's Nottingham office has 342 reviews across 1 platform: 342 on Google.
Frank Innes Nottingham is rated 4.2 out of 5 across all 342 reviews, and 4.2 out of 5 on Google from 342 reviews.
Frank Innes Nottingham, 33 Wheeler Gate, Nottingham, NG1 2NA.
