Trusted Agent profile
★★★★★
264 reviews across 1 platform
279-281 Queens Road, Beeston, Nottingham NG9 2BB
Part of Castle Estates, see every office.
Castle Estates's Nottingham office at 279-281 Queens Road is rated 4.5 out of 5 across 264 reviews on 1 platform, including 264 Google reviews rated 4.5. Checked 9 October 2026.
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
5/5
GoogleCannot recommend Castle Estates enough. I have dealt with Castle Estates for a number of years. In this time, they (Mike in particular) have been professional and proactive with excellent communication to me as both a tenant and latterly a landlord. Fair with fees, willing to compromise over problems and always contactable. Lovely stuff.
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5/5
GoogleProfessional company, nice agent, quick response on repair issue, follow up the return house and refund rent deposit are also very smooth and efficient. Highly recommended.
5/5
GoogleI was a tenant through Castle Estates for 7 years and had no real problems. Both Emma and Liam were helpful and easy to deal with.
5/5
GoogleI recently sold my house with Castle Estate. Joe, my agent, was fantastic. He knows the market well and gave me clear, honest advice. …
5/5
GoogleCastle State has done a great job with us. Laura was really efficient during the five years we rented our house. We strongly recommend this company, it is very responsible and committed to tenants and landlords.
5/5
GoogleI’ve offered my cleaning services to castle estates for approx 2 years or more, they have been very loyal to me like I have to them. Working with them is a pleasure. Always a nice greeting when I go into the office. Communication is great. All the staff their Micheal, Emma and pat help their contractors by promoting their buisness providing they do a high quality job for the needs of their service, which is fantastic for people trying to achieve what they enjoy doing. Thank you for your loyalty it’s greatly appreciated.
5/5
GoogleI have been liaising with Pat at Castle Estates and he has been very helpful in my search for a property. I have had good open communication regarding new properties coming available, which is useful when I have been spending hours trying to find the right one on the web. Nice to know Castle are keeping an eye out for me as well. Not quite found the right property yet but hoping to find one soon.PositiveResponsiveness, Professionalism
5/5
GoogleI would like to thank the wonderful team at Castle estates agency for their outstanding service. Emma Rogers helped me a lot with the rental application process and without it would be very difficult for me to rent a property near my daughter’s school. She made everything clear from the very first step and was always there when I needed her. She is very kind-hearted, friendly and nothing was too much trouble. The whole team availability are brilliant even with Covid-19 circumstances. They did their best to meet my needs as a single mom. I wouldn’t hesitate to recommend Castle estates agency to friends and family.
5/5
GoogleGreat letting agent, Liam was very helpful and polite. Would recommend to anybody looking for a local letting agent.PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI dealt with Liam , he was a lovely, polite knowledgeable young man . Would recommend them .PositiveResponsiveness, Quality, Professionalism
5/5
GoogleWe moved into a large semi-detached house in Beeston in September 2019 which had been managed by a previous letting agency and was in a sorry state, including unusable cracked bath and shower and very long list of many other of the basics you’d expect to be working for a rent just south of £1,000 per month. The previous letting agency didn’t manage or maintain the property at all, we know because we spoke with the previous tenants. Emma Rogers at Castle Estates has been a breath of fresh air, she sorted the bath and shower quickly so the house became livable and is currently working diligently through the remaining list. She has been both fair and relentless, advocating the required maintenance with the landlord who had let his property fall into disrepair. We can’t praise Emma enough for her professionalism, ownership and can-do attitude.
1/5
GoogleDon't rent through this agency. Do not use them as an agent for your property. We received a flat in a terrible condition, it took three of us two days of cleaning to make it liveable. They were very apologetic and made lots of promises of rebates that never arrived. Throughout our tenancy they were useless at fixing or rectifying anything, it was always everybody but their fault. They often blamed the property's owner, which I considered rude and unprofessional. When it came to moving out, they tried to charge us £486 from our deposit for mould that was present when we moved in and for services we never received. I challenged this with the DPS who ruled in our favour and decided Castle Estates were entitled to just £36. This agent made living in a nice flat in a nice area stressful and unpleasant, tried to take us for every penny at every opportunity, and I discovered during our claims process that they had also been lying to the landlord.
5/5
GoogleHaving used the Castle Estates team to market and manage my rental property for 5 years now, I have no hesitation in recommending them. I consider myself a responsible landlord and the tenants that I have had so far seem happy with the property and the management service. I have been speedily informed by Castle if any problems (eg appliance breakdowns) occur and that has allowed me to take action to solve these quickly, to the satisfaction of the tenants. They are prepared to point out any areas of the property that they consider need attention and, again, I react promptly to this advice. Not all landlords are so quick to react and it is unfair to lay the blame for any delays solely at the feet of the agent.
5/5
GoogleWith the family, we are very satisfied with the services of Castle Estates, in particular Mrs. Emma who helps us professionally. Thank you 😊PositiveProfessionalism
1/5
GoogleTerrible. Rip off merchants. Take money without permission. Charge for things unnecessarily just to rip you off some more eg when we left they said they had to replace light bulbs and charged us £45. Two bed house. What utter lies. DO NOT deal with this company they just rip people off, make you wait for your money and are not a company I'd ever deal with again. I'd rather sleep rough than rent through them. Appalling.
5/5
GoogleThanks Emma on replying our inquiries responsively. That helps us to decide what to do next and confirm the order.PositiveProfessionalism
5/5
GoogleCastle estates Specialist property managers offer a bespoke, tailored service to all Landlords catering for the individual needs of each client. competitive management and tenant find costs with full transparency. The level of in-depth referencing to ensure the right tenant is found for the landlord. Castle Estates offers a very different service level with a extensive knowledge of the industry and current COVID-19 guidelines.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleHad a great viewing yesturday afternoon. The estate agent " Pat " was polite punctual and professional. He even went the extra mile by staying at the property a little later than usual to allow me time to make it accross from work for the viewing. Off the back of this viewing my self and my partner have gone ahead with an application. :-)PositiveResponsiveness, Quality, Professionalism
5/5
GoogleI highly recommend to used Castle Estates Letting Agent. They provided excellent services i do not ever have it with other letting agents. My husband and I are very satisfied their professional and promptly responded 👍 5 stars 🌟 🌟 🌟 🌟 🌟 …
5/5
GoogleExcellent service from Castle Estates. Friendly and efficient team. Natasha was especially helpfulPositiveResponsiveness, Professionalism
5/5
GooglePat was very helpful and has an excellent manner which makes the flat hunting much easierPositiveResponsiveness, Professionalism
5/5
GoogleExcellent communication. Tasha was very professional and helped with all my queries. Would recommend!PositiveResponsiveness, Quality, Professionalism
5/5
GoogleTasha was very professional and efficient over the phone when I had a problem in my house.
5/5
GoogleGreat agency with very helpfull and professional service
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Castle Estates's Nottingham office has 264 reviews across 1 platform: 264 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Castle Estates is rated 4.5 out of 5 across all 264 reviews, and 4.5 out of 5 on Google from 264 reviews, checked 9 October 2026.
Castle Estates, 279-281 Queens Road, Beeston, Nottingham NG9 2BB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.