5/5
GoogleEmma was fantastic, and very professional would definitely recommend!PositiveResponsiveness, Quality, Professionalism, Value
Trusted Agent profile
Castle Estates reviews
★★★★★
264 reviews across 1 platform
279-281 Queens Road, Beeston, Nottingham NG9 2BB
Part of Castle Estates, see every office.
Castle Estates's Nottingham office at 279-281 Queens Road is rated 4.5 out of 5 across 264 reviews on 1 platform, including 264 Google reviews rated 4.5. Checked 9 October 2026.
Reviews
Every review we hold for the Nottingham office, from every platform, shown as written. First names only.
Google1/5
GoogleMy partner used Castle Estates at Beeston to let her property for 18 months. My opinion is that they are thieves! The charges they levy are NOT in their original contract; I must compliment them in their inventiveness in finding categories of charge to screw not insignificant sums from their clients.... well done Castle Estates. Beware of this company and any undertaking of inclusive charges. RM
5/5
GoogleI have been using Castle estates for 2 yrs now, and they have been a delight to deal with, Emma and Mike have looked after my property, and managed it efficiently over this period. They always contact me if any issues arise in a timely and professional manner with my interest at heart. Great team.PositiveResponsiveness, Quality, Professionalism, Value
4/5
GoogleA slow start but Laura Grainger has been quite helpful in dealing with any problems that came up.
5/5
GoogleEmma was so professional and very friendly thanks for your help Emma :)
5/5
GoogleVery friendly service and very helpful great support before I moved in and helped me with my paper work customer service from pat was excellent and his colleague I forgooltten his name just started working with castle estates showed me around explained where electric and gas box is all in all great service cudnt fault.PositiveResponsiveness, Quality, Professionalism, Value
1/5
GoogleDo not trust this Company.... And do not trust Micheal haywood.. Complete con man that keeps your bond and after alot of research this as happened to many tenants... BEWARE. . BEWARE
Agent replied
We sorry to hear about your negative experience and we appreciate your feedback, I would like to clarify a few points: During your tenancy you smoked in the property despite the contract having a non-smoking clause. This was picked up at all the inspections and then followed up by email and telephone conversations. When you exited the property there was a strong odour of cigarette smoke despite your best efforts to clean. As your contract stipulated a non-smoking clause the landlord was within their rights to have the property professionally cleaned to remove the smell. Furthermore you also did not pay the last month’s rent so in addition to the cleaning you owed outstanding rent. A claim was made through the Deposit Protection Service which was later arbitrated in the landlord’s favour. The landlord was awarded the entire claimed amount by ADR. Tenants are safeguarded against agents and landlords who keep their deposits as there is a legal requirement to register a tenant’s deposit with a Deposit Protection Scheme. Any claims against a deposit should be valid and also corroborated with evidence taken before and after a tenancy. In addition the tenant & landlord have the right to insist that a claim be arbitrated if either party disagrees with a claim whereby a fair impartial discussion is made concerning how the deposit will be returned by ADR. Since the deposit legislation came into effect on the 6th April 2007, Castle Estates (Nottingham) has been fully compliant when registering tenant’s deposit with a Deposit Protection Scheme.
5/5
GoogleHighly recommend their service..
5/5
GooglePat was very friendly when showing me around a property in Bramcote.
1/5
GoogleDo not trust this Company.... And do not trust Micheal haywood.. Complete con man that keeps your bond and after alot of research this as happened to many tenants... BEWARE. . BEWARE
Agent replied
We sorry to hear about your negative experience and we appreciate your feedback, I would like to clarify a few points: During your tenancy you smoked in the property despite the contract having a non-smoking clause. This was picked up at all the inspections and then followed up by email and telephone conversations. When you exited the property there was a strong odour of cigarette smoke despite your best efforts to clean. As your contract stipulated a non-smoking clause the landlord was within their rights to have the property professionally cleaned to remove the smell. Furthermore you also did not pay the last month’s rent so in addition to the cleaning you owed outstanding rent. A claim was made through the Deposit Protection Service which was later arbitrated in the landlord’s favour. The landlord was awarded the entire claimed amount by ADR. Tenants are safeguarded against agents and landlords who keep their deposits as there is a legal requirement to register a tenant’s deposit with a Deposit Protection Scheme. Any claims against a deposit should be valid and also corroborated with evidence taken before and after a tenancy. In addition the tenant & landlord have the right to insist that a claim be arbitrated if either party disagrees with a claim whereby a fair impartial discussion is made concerning how the deposit will be returned by ADR. Since the deposit legislation came into effect on the 6th April 2007, Castle Estates (Nottingham) has been fully compliant when registering tenant’s deposit with a Deposit Protection Scheme.
5/5
GoogleGreat service! Jo was always proffesional and always picked up when I called him
5/5
GooglePat was really helpful.PositiveQuality, Professionalism
4/5
GoogleTasha was really polite and helpful
5/5
GoogleViewed a house today and the two gentlemen that showed me around were lovely! I only remember Pat’s name but they were both really helpful. Even waited for me outside on the Main Street in the scorching heat so I knew where to go for the viewing. Very nice guys. Thank you!
5/5
GoogleGreat experience, agency did super good and quick job with reference checks. No delays, phoned as soon send paperwork to review and sign. Agent Liam showed a property, really good agent, professional and friendly. Very pleased with experience.
5/5
GoogleStarted renting in August, the enquiries team were very clear with costs and how long the process would be. Emma in particular has been amazing, sorting new furniture before the move in and arranging repairs quickly; affordable prices for students unlike most letting agencies. Would definitely recommend and will be using again in the future!
5/5
GoogleThis is my first time of using Castle Estate. They were good at every stage of the domination. I can only recommend for them to shorten the long process of their documentation through Goodlord.
5/5
GoogleI recently enquired to arrange a viewing of a property for let. The service I received was excellent. In particular, I was dealt with by a member of the team called Emma. She was extremely attentive and professional and able to answer all of my questions. I would highly recommend.PositiveResponsiveness, Professionalism
5/5
Googlebrilliant service from the negotiator Mr Mensah, everyone was helpful from arranging viewings through to getting keys, highly recommend to anyone looking for a place.
Agent replied
Thank you for your review
5/5
GoogleHave been in current property since last August. Castle Estates couldn't have been more helpful and friendly. We will need to move on soon and plan to do so with C.E. as we have had problems with other agents, who seemed happy to take fees but not provide follow up . l would highly recommend C.E.
3/5
GoogleSometimes slow when it comes to communication.
5/5
GoogleFantastic sales team. Would definitely recommend them.
5/5
GoogleI absolutely love this agency! Everyone is kind and respectful and they answer every question you have with ease! There's no hassle or stress or pressure when dealing with them - I definitely recommend any uni student to find a home with them! They're great!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleCastle Estates are an excellent letting agent. Always helpful and courteous with experienced staff. As a landlord myself I would highly recommend you use them if you have properties to let and want a trouble free experience.PositiveResponsiveness, Quality, Professionalism, Value
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Questions about Castle Estates
How many reviews does Castle Estates have?
Castle Estates's Nottingham office has 264 reviews across 1 platform: 264 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
What is Castle Estates's rating?
Castle Estates is rated 4.5 out of 5 across all 264 reviews, and 4.5 out of 5 on Google from 264 reviews, checked 9 October 2026.
Where is Castle Estates's Nottingham office?
Castle Estates, 279-281 Queens Road, Beeston, Nottingham NG9 2BB.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.