William H Brown Norwich reviews

★★★★★ 1/5

Google

Join a tenant's union and read up on tenant's rights before renting from this hopeless company. Norwich branch dreadful. Absolutely incompetent company, palmed our renting off to the hopeless 'Sequence' sub-company. Took two months to return the non-disputed portion of our deposit due to their shocking incompetence. Would give zero stars if I could, it takes a lot to bring the good name of estate agents into disrepute, but they managed it.

Cale · 1 May 2024

★★★★★ 5/5

Google

Giles Wilkinson at William H Brown has been fantastic in getting my mortgage sorted as a first time buyer. I went into my first meeting not knowing what the process was but Giles talked me through every step in great detail and at no point did I feel like he was trying to rush through anything. He was more than happy to help with any questions or issues I had along the way. Highly recommended!

Josh · 1 March 2024

★★★★★ 1/5

Google

Absolutely shambolic letting agent. Especially for student lets where they seem to try and take advantage of students by not carrying out their own checks before handing over a property. So conviently combined with an inept property management company in Sequence homes who will pass blame to each other whenever there's a problem that needs fixing. A real shame that they have a lot of student lets so are left with no choice but to use their subpar service. I would give 0 stars if I could. Students be aware and be ready to be taken advantage of.

Suraj · 2 November 2023

★★★★★ 5/5

Google

The services at Williams H brown are top-notch and welcoming too, and I am so much in love with my new apartment. Fabio made this happen and he went a long way in making sure that my friend and I get updated regarding the letting of our apartment. He made things so easy coupled with his cheerful vibes. Keep up the good work Fabio and team👏👏👏

Jane · 30 August 2023

★★★★★ 5/5

Google

I sold my flat with W.H. Brown and buying with a different estate agent. Daniel.S who was dealing with my sale was great. Due to the scenario of the property we were buying I needed things moving quick and updates, Daniel was very quick to email back with information, or even requesting I could chase to help. I can not fault how he helped and always ready to aid and answer. Thank you Daniel.S

Phil · 10 December 2022

★★★★★ 1/5

Google

Horrendous! Greeted by an extremely unhelpful and unapologetic member of the sales team. Were told by the letting agent that we were able to pick up a set of keys to move into a rental property and we could pick these keys up any time that the branch was open. On arriving at the agent, a member of the sales team said he was unable to access their database, there is nobody from the lettings team in and that’s the end of it. We had travelled a fair distance with all our belongings. We were then told the we were given the wrong information as we could not be given the keys without a member of the lettings team being present. Is it that difficult William H Brown to be clear about how a move in can happen and is also that difficult for your staff to at least make some attempt to resolve the situation as opposed to saying, “I’m on the sales team so I can’t help”. Estate agents have a poor reputation at the best of times and William H Brown are adding fuel to the fire. If possible I would avoid this agency at all costs.

Joel · 4 October 2023

★★★★★ 5/5

Google

My partner has been house hunting for the best part of 5/6 months while I was at work. She was at the point of giving up, especially doing this while 5 months pregnant. From the moment Fabio called her, her stress was reduced, he was super friendly, helpful and communicative. He really just made the whole process smooth especially with how crazy the housing market has been. He went above and beyond with helping us secure a place, even staying late to finish the process and made sure we got our keys. Despite being super busy throughout the day. He's a great addition to William H Brown and we hope to have the pleasure of him being our contact if we ever have to look for somewhere again.

Kyle · 4 October 2023

★★★★★ 5/5

Google

Zach R and Fabio A have given great customer service and have been such a reliable, helpful team. Zach worked with us to find a property, and succeeded despite the difficulties our situation posed. Both of these staff members have answered any and all of our questions and have made the horrible house finding experience so much quicker and easier. Thank you William H Brown!

Felicity · 30 July 2024

★★★★★ 5/5

Google

We dealt with Buster at William H Browns. He was extremely friendly, very patient and couldn't be more helpful. I would highly recommend using them. Very professional indeed.

Bex · 20 May 2025

★★★★★ 5/5

Google

I recently purchased my first home through this branch of W H Brown. This is not something I have ever had to do so I was very unsure on how the process works. Giles Wilkinson and Philip Burrows answered all my questions and worries. They made the whole process feel a lot less stressful and smoother. I would definitely recommend and use them again when I next move.

Bradley · 31 May 2024

★★★★★ 1/5

Google

My partner and I have called many times to see properties, all of the time left waiting so long to get transferred and at the end they will always say the property is new to the website and they need to wait for more information and will call us back after they get information for viewings from the landlord. After a few hours the property says “full for booking”. Never call us back and book viewings for other people! Ignorant people.

Giulia · 30 August 2023

★★★★★ 1/5

Google

Did not have a pleasant experience with William H Brown of Norwich. Viewed a property to rent and was shown round - no problem. First issue arose when agent at the end mentioned they would be more likely to accept our application if we were willing to pay 3-6 months rent in advance on top of our deposit?? No other estate agent asked this of us. We still submitted an application to rent the property and we didn’t hear back from them for over 6 weeks. Pretty shoddy.

Tom · 30 August 2023

★★★★★ 5/5

Google

Went for a viewing today in Halvergate with Brian. Could not have been a nicer guy, was friendly and open, it felt very comfortable and laid back. Not only did he give myself and my partner lots of advice about how to be more desirable as tenants and we were successful with our application!! I think it was all thanks to Bians advice and are well on our way to moving in. Thanks so much for all your helpPositiveResponsiveness, Quality, Professionalism, Value

Eve · 11 January 2022

★★★★★ 5/5

Google

Zach was nice guy, I had viewing with him. He is professional and understands. William H Brown one of the best agency I had nice property with them. 👍🏼🌹 …

MESHARI · 4 October 2023

★★★★★ 5/5

Google

Luke and Rory were so quick, the internal process and efficiency of the team meant my property was let the day after advertising. They had filtered potential tenants to find the right ones for my property. They think of the bigger picture which means they do checks upfront allowing tenants to potentially be in a property sooner unlike most other agencies. They are very good communicators and let you know everything that's happening. Brilliant job couldn't have asked for anything more. Thank you both Luke and RoryPositiveResponsiveness, Quality, Professionalism, Value

Claire · 30 August 2021

★★★★★ 5/5

Google

Myself and my partner have been looking to move to Norwich from London as I am due to start at NNUH. We have been finding house hunting quite difficult as myself and my partner work full time in London. We have been struggling with our house search until we spoke to Brian. He was very patient and understanding and helped us with our search. I am sure that we will find our perfect home with W.H Brown, thanks to Brian! It has been hard to find agents with compassion and understanding who have their client’s best interest in mind which we think is so important in this field as people come to you to find a place they could call home.

Dr.Haritha · 30 August 2021

★★★★★ 2/5

Google

The following is what I have received from the staff here: -An apprentice called Rory, who was proud of his work but incredibly rude and unprofessional, he never picked up his phone or got back to me even though he said he would. -He forced me to find 8 individual people as guarantors since his answer on guarantor requirements changed every single time, alongside that himself and the manager Luke did not believe that I had a brother that existed or that my father had died, even though they were told from the start we were ready to show proof for this, they weren't interested nor did they care. -I was also told by Rory a month before moving in that everything was sorted, only to find out on our "move in date" that nothing was done legally ,meaning that we had to pay for two houses since our move in date was pushed back. Through a time of grief the member Rory was an actual child who acted with zero care or responsibility, and that through my time of grief he refused to take his job seriously, I believe it's easier for teenagers like him to show off and be proud of their job instead of doing it by earning it. -A "manager" who refused to look into this even though he was contacted directly, who also presented little care or refused to give solutions, honestly I don't understand how this man was allowed this position in the first place. The only staff member who was an absolute delight was Brian. He noticed everything that had gone wrong, and immediately put on a friendly smile, explained everything directly to us and helped with all the problems we had. He immediately put out flames in 24 hours that Rory and the "manager" couldn't do in a month, where they were simply making us chase our own tail in the month of grief instead of explaining anything to us. I don't understand how Brian wasn't made the manager since in our experience he is the only person that kept this agency afloat. I hope he gets the recognition he deserves because if I were to go with William H Brown ever again, it will only be through Brian. and nobody else. I hope Rory learns to grow up and take his job seriously, instead of blowing up his own ego only for it to evidently blow up in his face, furthermore It's upsetting that the manager followed in an apprentice's footsteps in presenting this as well, since after asking our friends who are also agents in Norwich, their face wasn't pleasant when I explained these two names to them. Other than that I hope Brian has a lovely day :)

Cenk · 30 August 2021

★★★★★ 5/5

Google

After searching for a uni house with very specific requirements, Brian and Lydia were able to give us highly professional and in-depth viewings of three perfectly suitable properties. They supported us through the process of securing a property which had only JUST become available and would have been out of our budget had it not been for Brian’s encouragement in submitting an offer. The whole team at William H Brown are amazing at what they do, and I would recommend them to anyone!PositiveQuality, Professionalism, Value

Emma · 30 August 2021

★★★★★ 5/5

Google

A big thank you to Diane and Alice of the Select Team. Their assistance in the sale process was invaluable and they covered issues we had not thought about or had been aware of. My comment that "for the first time ever I knew that I had benefited from the full value of the fees charged" was genuine and reinforced by their active assistance for our property search to arrange difficult viewings elsewhere. In fact, their fee was considerably less than the best competition when we asked for quotes for service. An excellent service that made our lives considerably easier and I have no hesitation in recommending them to anyone. Thank you to all at the Select Team.PositiveResponsiveness, Quality, Professionalism, Value

Steve · 30 August 2021

★★★★★ 5/5

Google

Ethan from William H Brown was amazing when I was looking for an apartment through their estate agency. He was super friendly and guided me through everything with patience and care. Thanks to him, I found a perfect apartment that was clean and nice-looking. His support made the whole process easy and stress-free, and I'm really grateful for his help.

Ahmad · 8 August 2024

★★★★★ 5/5

Google

Buster and the team were super communicative and helped me move quickly and easily. Stress free and reliable service, would recommend

Thomas · 12 June 2025

★★★★★ 5/5

Google

I would give 5 stars for the service that Zac and Olivia gave to me. Both of them are very friendly, kind and professional. They helped me to find my new home I am very grateful for them. They did the paper work very fast and helped me if I had a question.

Zsanett · 9 November 2024

★★★★★ 5/5

Google

Smooth and quickly process thank you lewis

Tonderai · 16 March 2026

★★★★★ 1/5

Google

I would give 0 stars if I could. We were ignored every time we needed their help. Useless agency. Profit is what they are after, nothing more. Lazy agents. Communication problems between departments as they call several times a month asking for rent when the rent is already paid!!! Never again. Avoid them if you can at all costs.

Justas · 30 August 2023