William H Brown Norwich reviews

★★★★★ 5/5

Google

Zak was lovely, really helpful, went above and beyond & gave us a lift to one of the properties. We were only looking at 2 properties but gave us the opportunity to see another which wasn’t on our radar, which we greatly appreciated. Thanks to him we’ve now applied to a property.

C · 2 November 2023

★★★★★ 5/5

Google

Brilliant service, renting my property was extremely quick and easy and the staff were very helpful, would especially like to thank Harrison and Buster for their help and friendliness + all the staff

Kyle · 16 October 2024

★★★★★ 5/5

Google

Giles Wilkinson was my Mortgage Services Consultant and was fantastic from start to finish. He kept me updated with emails at each step and also was very informative when helping me choose my mortgage, would highly recommend if anyone needs assistance, thank you Giles!

Lauren · 1 April 2024

★★★★★ 5/5

Google

From start to finish in our three year search and eventual purchase of our next house, Courtney was a delight to work with. Professional, diligent, responsive, and friendly, she helped us to navigate our way through the challenges of locating and the processes involved when we were ready to buy.

Paul · 2 November 2023

★★★★★ 5/5

Google

Ed Frost was incredibly warm, helpful and energetic when we are visiting the flat for letting today. He was patient in explaining everything even English is not our 1st language. No matter we will get a rental or not eventually, it was a very nice viewing today with Ed Frost.

Family · 2 November 2023

★★★★★ 5/5

Google

Agent was a touch late to the property which meant we had to view a fairly small house with a lot of people. However, Zach (I think) was very polite and professional and answered everyone's questions well. Was quite candid about the difficulties of the market right now and what helps.

Ash · 4 October 2023

★★★★★ 5/5

Google

Highly recommend! Fabio went above and beyond to help us find our dream rent, even working out of hours to fit around our busy work schedules. It was so lovely to deal with someone so genuine and I would recommend him and the rest of the team to anyone looking for lettings.

Dearna · 30 August 2023

★★★★★ 5/5

Google

Ethan has been an absolute star in renting out my HMOs. He’s found tenants quickly and efficiently and he’s definitely gone above and beyond the call of duty even sorting out keys when I was unable. Perhaps best of all he’s always so positive and a pleasure to speak with GM Roxley

G · 30 August 2023

★★★★★ 5/5

Google

I had a great experience working with WH Brown in Norwich, while I was looking for an apartment. That was majorly because of Zach, who was excellent with his communication and very professional overall. Will definitely recommend to anyone looking for an apartment in Norwich.

Eseosa · 31 January 2024

★★★★★ 5/5

Google

I was very happy with William H Brown’s services. After I sent an inquiry on a flat, Zach called me back almost immediately. When it became apparent that the flat in question wouldn’t work for me due to its no-pets policy, he told me about some other properties that might meet my needs, one of which I was able to view later that day and would, in fact, eventually move into. I visited the William H Brown office a handful of times throughout the renting process. In each instance, I was impressed by the professionalism and friendliness of every individual I encountered. In short, contacting William H Brown connected me with helpful, nice, knowledgeable people who got me into a place I like. I couldn’t ask for much more from a letting agency.

Talyn · 23 September 2024

★★★★★ 5/5

Google

Buster and the team were amazing in helping me move into my first flat, definitely recommended!

Mary-J · 22 April 2025

★★★★★ 5/5

Google

Harrison Gregg and Fabio Almeida are fabulous. Experienced and efficient, they’ve helped me in finding tenants, ensuring each time that proper paperwork is in place and that move-in goes smoothly for both parties. Often working at odd hours to address my calls from overseas and respecting the time difference. I’ve been working with William H Brown for over 10 years getting their services for property management and tenant finding and never had any reason to look elsewhere.

Pooja · 28 October 2024

★★★★★ 5/5

Google

Matt was incredible! After a lot of problems trying to find somewhere to live and running out of time, Matt found the perfect place for me and my fiancé, sorted out a viewing for the next day, and we took the place, we are extremely grateful to him! :)

Cerys · 30 August 2023

★★★★★ 1/5

Google

genuinely one of the worst experiences I have ever had renting with this company. if you are a student/young person under 25, STEER CLEAR!!! They do not respect young people at all, they will talk down to you and treat you like you know nothing at all. They have been fully aware that all year long, my landlord has been neglecting all responsibilities, including removing fire hazards!! Despite knowing this, they do absolutely nothing. On top of this, they breached my contract multiple times by allowing viewings to take place without my consent or written confirmation of the appointment. Every single time I have had an issue to report, I have been completely patronised by either Fabio or Ethan. They seem to have some kind of authority complex, as if they don't like the way you raise issues with them, they are happy to completely screw you over when it comes to landlord communication. The same is true for John, as I have heard from local peers that rent with this agency. They all need to either seek a new profession, or learn to separate their emotions from the job. They are estate agents, not gatekeepers!!! Disgusting service from all 3 of them.

Nadia · 15 August 2024

★★★★★ 1/5

Google

genuinely one of the worst experiences I have ever had renting with this company. if you are a student/young person under 25, STEER CLEAR!!! They do not respect young people at all, they will talk down to you and treat you like you know nothing at all. They have been fully aware that all year long, my landlord has been neglecting all responsibilities, including removing fire hazards!! Despite knowing this, they do absolutely nothing. On top of this, they breached my contract multiple times by allowing viewings to take place without my consent or written confirmation of the appointment. Every single time I have had an issue to report, I have been completely patronised by either Fabio or Ethan. They seem to have some kind of authority complex, as if they don't like the way you raise issues with them, they are happy to completely screw you over when it comes to landlord communication. The same is true for John, as I have heard from local peers that rent with this agency. They all need to either seek a new profession, or learn to separate their emotions from the job. They are estate agents, not gatekeepers!!! Disgusting service from all 3 of them.

N · 13 August 2024

★★★★★ 5/5

Google

I am delighted with the work of Fabio Almeida from Norwich Bank plain office in the process of taking the let of property in Norwich. He has cooperated very well and is clear in the process. Thank You Fabio for the support.

Katturi · 31 January 2024

★★★★★ 1/5

Google

Edit: as i said before - robot will ask me to write email...fail. Proves they don't read reviews, robot does. Very bad experience. Applied to numerous properties - NOT even once they contacted back to say it's been let agreed, DIDN'T offer to register interest or anything like that at all! Thankfully, I read about then on norwich reddit group and decided to avoid like a plague. You'll probably see a reply to this message saying (in automated AI voice) : "we're sorry yada-yada, write to our email .." - this just confirms they want you to put extra effort as they want to do the bare minimum and cant be bothered to improve service for years. Not even once I've seen genuine reply from the agency... their bot is replying for the sake of boosting their google page SEO... read about this agency on local group and you'll understand why it's worth looking elsewhere

Art · 30 July 2024

★★★★★ 4/5

Google

So I have very mixed feelings about my dealings with WH Brown - I am not happy with their lettings department for letting out our property. Communication has been extremely poor and we still haven’t concluded on some outstanding issues with our last tenant! He moved out in September! However I have to give a special mention to Daniel Siggins who has been my after sale point of contact. He has regularly kept us up to date on the progress of our sale going over and above to bring the sale to a completion (which it still hasn’t achieved unfortunately) sadly I hear Daniel is off to pursue a legal career and wish him all the best. I just hope his predecessor is able to give the same high level of customer care and service that Daniel has. Thank you Daniel

Andrea · 30 August 2023

★★★★★ 5/5

Google

Ed Frost is the man to go to! About a month ago he showed me around a property and I told him the type of thing I’m looking for. From then onwards he was absolutely top notch, giving me a call whenever things popped up, booking me into viewings, and overall felt extremely trustworthy and that he had my best interests as a number one priority. A month later I’ve found the perfect place and just put down a holding deposit, this has been the best experience I’ve had with an estate agents so far and it’s all down to him!

James · 30 August 2023

★★★★★ 5/5

Google

I have been actively looking for a rental property for the past 4 months with no succcess until I met Fabio. I cannot explain how grateful I am to have come across him. Having being in contact with numerous other agents and being given near to no help or advice it was amazing to have found Fabio. I am moving from London to Norwich and other agents have not been very accommidating or understanding of my personal situation and urgency. He is so genuine and gave great honest advice and help. As I was time constricted he promised he would be quick and he kept his word. He works out of hours and even on his days off to find me the perfect property within days. Thank you so much Fabio.

Pin · 30 August 2023

★★★★★ 5/5

Google

My wife and I have had Fabio helping us with our move to Norwich and he has been so helpful. The whole branch have been very professional and patient but Fabio especially has really put a lot of care into helping us move. It is our first time renting and he has been so patient and answered all of our questions and been so friendly across the whole process. Brilliant customer service and knowledge of the process all around!

Rowan · 8 August 2024

★★★★★ 5/5

Google

Lewis Osborn has been fantastic to deal with. He listed to what we said we needed in a home and worked really hard to find us a property. He always kept in touch and kept us up to date with properties coming to market that met our criteria (which he always got spot in), with his help we found our forever home!PositiveResponsiveness, Quality, Professionalism, Value

Giselle · 30 August 2021

★★★★★ 2/5

Google

Very disappointed! We found a property advertised on Rightmove that needed a fair amount of work and we thought that was reflected on the price it was advertised at and was one of the few properties that was in our budget. I phoned them up to book a viewing ASAP and I was asked a lot of standard questions and they were helpful on the phone. But somehow the agent on the phone failed to know that the property was auction but was NOT advertised anywhere as an auction property. We are absolutely gutted and are back to square one.

Kieran · 30 June 2024

★★★★★ 1/5

Google

Went in yesterday to talk about mortgages and to view a house which we both tried to book but due to them wanting to see us first to compare mortgage rates we went in, almost felt impossible to book a viewing without them wanting to see us first to compare. Bearing in mind I called up the day before to see if the viewing was going ahead which they said they will get it sorted. So the day come we go in and no one had any idea of us actually going to view the house!!! Which we was very annoyed about as that's what we booked for in the first place to find out 15 minutes later that the people selling the house had an offer last week and is now processing this!!! Fair enough the guy we spoke to vue phone was on holiday but the communication within the team was very poor! Tried to show us different properties which they said wasn't on the market yet which later we found was... waste of our time and lack of communication!!!!

Shaun · 30 June 2024