William H Brown Norwich reviews

★★★★★ 5/5

Google

Fantastic experience with the lettings department. Ethan Smith in particular was incredible to deal with, always contactable, which took away all the anxiety and stress that that comes when you move and he resolved all the issues in a first class way and delivered what he said. The way my move was dealt with was fantastic and a real weight taken off my mind. Can’t recommend them enough, thanks Ethan

Edward · 30 August 2022

★★★★★ 4/5

Google

Brian was very friendly and chatty. He got excited and enthusiastic about a quirky property he showed us. It was obvious he cared which was pleasant to see. Even helped give us some tips for where to put furniture and helped us visualise it as a home rather than just a property.

Olly · 31 August 2019

★★★★★ 1/5

Google

Nightmare agency for students as well as incredibly expensive. We paid a £90 admin fee and deposit. Nine months later we receive a phone call out of the blue that we need to pay them more money by the very next day??? We struggled to scramble up the funds on such short notice. Edit: a year later and the tenancy is over. It's been two months of chasing for our diposits back. My house mates finally got theirs back but mine was somehow lost. It took another two weeks of daily chasers for them to figure out that my deposit had been sent to.... A house mate's father in law. Fantastic. Ended up asking my house mate for the money, so I didn't have to deal with the agents taking another 3 months to fix their mistake.

Grace · 27 December 2024

★★★★★ 5/5

Google

Ethan Smith was very helpful and supportive during my tenancy agreement

Daniel · 30 June 2024

★★★★★ 5/5

Google

My experience with this estate agent has been a good one. Firstly I'd like to thank John Feltham for allowing me to secure a property for even in the middle of Lockdown when the office was shut and it seemed he was the only one manning the Fort. I'd also like to thank Mia Barron for dealing with my very complex problem with professionalism and composure even going so far as to stay at work overtime just to make sure that my situation is resolved before the deadline I have dealt with a few people in the office and would say that their system of relaying information onto landlords could be improved. But in the whole feel that I have been in capable hands through the whole experience when when lines were busyPositiveQuality, Professionalism

Joseph · 30 August 2020

★★★★★ 5/5

Google

I am very pleased with my experience with WH Brown whom I used to help let one of the properties I manage. John and his team were immensely helpful and professional. Once a tenant was identified, they were incredibly responsive, even out of office hours and especially during a nationwide lock-down, in order to facilitate the process as quickly and as easily as possible. I would also like to comment that John and his team showed a high level of patience as work needed to be done to the property before letting and they were happy to hold on to the keys and share with builders/workmen when necessary. I also found their fees are reasonable too, and you do not get tied to unexpected contract lengths as I experienced with other Estate Agents. I would definitely recommend and would be happy to work with them again!

Vincent · 30 August 2020

★★★★★ 5/5

Google

An extremely professional estate to deal with. The method of viewing was top notch and the person showing me the house was very much detailed and answered all of my questions even though my viewing was pushed in the 11th hour as a favor. I had my dealing with Brian. He did everything out of the way to get a good deal for me. He even convinced the Landlord to give me 50 percent off on the property for the first month. Brian kept me updated throughout and made sure I was very well satisfied. Upon my objection on one thing he went an extra mile to go to the property ( after he finished his work!!!) and video call me even when I had seen the house physically. He is a very professional person and I will always be happy to to dealing with him as a happy satisfied client.

Ubaid · 30 August 2020

★★★★★ 1/5

Google

If you are looking to rent a house through William h brown I suggest you don’t. Serious problems with communication, genuinely every time I have to contact them I have to chase and chase and then they still get it wrong, it’s majorly stressful and I actually dread having to contact them. If I could rent my house through another agency I would.

Lou · 1 April 2024

★★★★★ 5/5

Google

We can’t thank enough Ethan Smith and the rest of the lettings’ team. In a crazy market it is easy to think -as all other agencies in Norwich have- that customer care is not key. Ethan not only came through and followed up but supported us on every step. I cannot over stress how grateful we are and will not look at any other real estate agency in the future.

Eva · 4 October 2023

★★★★★ 5/5

Google

I would like to commend Lewis Styles for an excellent job done. He was able to assist me get through all my application and getting a letting within a short possible time . I recommend him to anyone who will need his assistance. Great job to you guy 👍 …

Stephen · 16 October 2024

★★★★★ 1/5

Google

Updating my review from 5 stars to 1 star. The move out process has been awful, William H Brown have done everything in their power to assist the landlord in withholding our deposit, even though there was no issues with the property when we left. We had it professionally cleaned and left it looking the same as when we initially rented it. It has been THREE MONTHS since we moved out and they are still holding our £1500 deposit. As a side note, NEVER rent a property owned by SILVER LET LTD, they are crooks and will try and steal money off of you.

Will · 11 November 2024

★★★★★ 5/5

Google

I viewed a few properties advertised by William H Brown. The estate agent was very friendly, not over selling and helpful in answering questions with facts as opposed to 'Should be's' and ' I thinks'.which was nice to see in an estate agent as my experience had been that most are young and thirsty for that commission so sell a house by any means necessary even if it mean's giving false info. Although I bought a property via a different agent , I used the mortgage broker at William H Brown- Serina M. She was very helpful from the onset, and was transparent about the fees and charges I would incur. I was pleased to know that these were not as high as other brokers. Serina explained all the mortgage's available to me and was not pushy at all. During the process Serina was always available to answer any questions promptly and accurately. I would highly recommend this Agent and would surely be using them again . Thanks !! :-) I would highly recommend Serina

S · 31 August 2019

★★★★★ 5/5

Google

William H Brown letting team have been amazing and extremely helpful in finding and securing a letting property for us. It is our first rented property as young professionals and the letting team have really gone above and beyond to make sure that we have everything we need. They are quick to answer the phone and provide answers to any questions you may have. A big shout out to Luke, for facilitating the whole process for us and for making it as streamline as possible. Also, I would like to mention Hab as another brilliant letting agent as he gave us a fantastic tour of the property and answered all our questions. The tour was so good we went back for a second viewing! The whole team at William H Brown, 5 Bank Plain, Norwich are outstanding and so they are highly recommended in my books! 5* service guaranteed!

Jacob · 31 August 2019

★★★★★ 5/5

Google

Thank ypu so much zach for all you help, has been in contact me all through the move in even on his days off and christms has always gotten back to me, Thanm you again cpudnt ask for a better estate agent !!

Hama · 3 January 2025

★★★★★ 5/5

Google

Managed to get a good deal with selling our house and got 10% above asking price. I can’t say we had a great deal of communication with William H Brown but they were always polite and friendly when we did, we spoke to a number of different people throughout the process and we had accepted an offer on our house 1 week after placing it for sale and they were happy to match fees of other estate agents which is great!

Lydia · 30 August 2022

★★★★★ 5/5

Google

After 35 years in ours home we decided to downsize. As we had no current experience of buying and selling we were heavily reliant on our estate agent and they did not disappoint. They gave honest advise about price and what to expect then worked with their buyer list to arrange a viewing day for all those interested. They then managed all viewings and offers, providing details of each to help us decide which to accept. We accepted an offer £65,000 above the asking price and completed well within 5 months. Our experience was far less stressful than many we have heard of.PositiveResponsiveness, Quality, Professionalism, Value

John · 30 August 2022

★★★★★ 5/5

Google

We recently sold our property with the Bank Plain branch of W H Brown which was achieved within the stipulated 5 month contract period. After a few initial issues with photographs and floor plans which we had to resolve in person at the branch, we were immediately sent viewings; we received regular feedback from these which was really helpful. We finally dealt with Andrew Wilson who was excellent in negotiating the best sale price for our property, continuously keeping us updated and informed of progress; nothing was too much trouble for him. Andrew was very professional and trustworthy, his honest advice was welcome and really took the stress out of the whole process.

Linzi · 31 August 2018

★★★★★ 5/5

Google

Excellent service from start to finish, Olivia was very professional and knowledgable at the viewing. She managed to secure everything for us on the day. Ellen and Luke who managed our move in via the WHB office, were able to get everything ready for my partner and I to move in just a week later. We had excellent communication with the team and quick service. I would 100% recommend using William H Brown Lettings department, and will be using them again.

Sam · 31 August 2018

★★★★★ 5/5

Google

Zach is a very accommodating and helpful agent. Courteous and competent. We had a great viewing experience.

Adetokunbo · 2 November 2023

★★★★★ 1/5

Google

I’ve lived in many rented houses before, but with WHB I had the worst experience. Don't recommend. Extremely unprofessional

Mariana · 22 September 2025

★★★★★ 5/5

Google

The overall experience was very good, was attended by a young man called Ed. Ed was super friendly, very helpful and calm throughout the all moving in process. Done his best to move me in as soon as possible and it was done very quickly, despite things happening out of his control he still made it possible and very quickly for the move to go ahead.

Sergio · 4 October 2023

★★★★★ 5/5

Google

Buster was brilliant

Abdulkadir · 23 August 2025

★★★★★ 1/5

Google

They keep putting stuff in modern method auctions- I tried to offer but sold it to a mystery buyer and no auction happened- they didn’t even come back to us as we wanted to offer 20k more than it sold for

Curlysays · 25 November 2024

★★★★★ 5/5

Google

5 star experience from start to finish with William H Brown. Dealt with Luke throughout who was just excellent. Professional, thorough and helpful with the whole process. Took a personalised approach to us as customers and identified the perfect property for us. From arranging a viewing especially, liasing with the landlord and completing the checks the process could not have been smoother. Thanks to Luke and the rest of the team for all your help.

Iain · 12 January 2019