William H Brown Norwich reviews

★★★★★ 1/5

Google

Potential student searching for private accommodation to allow quietness and aloneness. Apparently they and their clients are so pretentious that a £60.000 per annum allowance is not suitable to take a £700 per month flat (I dare to internally wonder if I have a higher income, considering the average salary in their lowly nation which lost its Empire). At first it did not matter that I was able to provide a UK Guarantor. They were subsequently willing, however, to accommodate me upon learning said guarantor earns a 6 figure per annum pension and owns a house equal in value, which is both sad and disgusting as few can provide one with such, and no doubt more than they shall ever earn. This, ultimately, discouraged me from proceeding with my enquiry. As a note, I have lived in 10 countries in 28 years, am unfortunately moving from Scotland to England, and this move is the first time that I have ever encountered any hindrance to rent privately. On a positive note, this issue has inspired me to remain in Scotland, a much better nation.

James · 11 January 2022

★★★★★ 5/5

Google

Great experience of selling my house with this branch of William H Brown. Jessica was my after sales consultant who responded quickly and sorted out any queries I had. So nice dealing with such a positive and friendly person, thanks for everything!

Meg · 11 January 2024

★★★★★ 5/5

Google

Cheers to Fabio He's been really helpful in getting to understand what it is exactly that l needed, his explanations been top tier the service been excellent, when we went for viewing he made sure we understand every thing we needed and the questions been answered accordingly. Thumbs up for the best service Fabio👍🏽

Ngonidzashe · 1 April 2024

★★★★★ 5/5

Google

I’ve had a couple of viewing with Zach; he is great and very welcoming, not only to us viewing the property; but also to the tenants within the property. He always asks your name and makes sure to build a rapport. He is great at his job and a great guy all around.

Helena · 1 April 2024

★★★★★ 5/5

Google

Big thank you to Viv at William H Brown for all her help and guidance on looking for properties to rent in the Norwich area. She has always been happy to answer any questions no matter how small and was able to put me in touch with Luke from lettings. Both have been a great help. Would definitely recommend to anyone looking to rent or buy in the future. Thank you.

Suzi · 12 January 2020

★★★★★ 5/5

Google

Dealt with the William H Brown team and what a wonderful service! Absolutely over the moon. They were very professional and so quick responding to any queries I had. A special thanks to Luke and Brian who quite literally bent over backwards when organising our companies work call out to ensure we had all the information needed to do our jobs!PositiveResponsiveness, Quality, Professionalism, Value

Gingerninger27 · 30 August 2021

★★★★★ 5/5

Google

Last year my partner and I decided to take the leap and purchase our first home, of which we have now exchanged and soon to be completed. They had just the right property we were looking for, and the help and guidance throughout the process made us feel at ease. Added to that we had the help of an excellent mortgage advisor to help us every step of the way, as well the after sales team who kept us up to date and answered any questions we had. We could not have asked for a better first time buying experience, and we all know how daunting and stressful house buying is! I would highly recommend them if you are in the market for purchasing a property.

Jonathan · 30 August 2021

★★★★★ 5/5

Google

My partner and I were helped hugely by Ethan while looking for our first property together. He was very knowledgable about the property and was excellent help at sorting out forms and finding out additional information for us. Many thanks Ethan, and can thoroughly recommend for anyone looking for a property in Norwich!

Harry · 11 January 2023

★★★★★ 5/5

Google

Thanks to Gemma, we finally made it to our completion date! We were both impressed by her tenacity to chase and feed back on our queries and to keep the process moving. All carried out in a courteous and professional manner. Fran & Guy

Guy · 30 August 2023

★★★★★ 5/5

Google

We had a very positive experience in all dealings with the Select office at William H Brown. In particular, Courtney Radley was very helpful with our purchase, right the way through to exchange. In fact all the team were a pleasure to deal with.

Amanda · 30 August 2023

★★★★★ 1/5

Google

As a letting agent, absolutely terrible. I have been the guarantor for my son, who has rented from them and it has been one incompetent or careless issue after another. We were even threatened, incorrectly, with legal action, which caused a lot of concern because they didn't listen. If you're looking to rent, I suggest you try another company.

Sarah · 30 August 2023

★★★★★ 5/5

Google

Great experience of selling my house with this branch of William H Brown. Jessica was my after sales consultant who responded quickly and sorted out any queries I had. So nice dealing with such a positive and friendly person, thanks for everything!

Megan · 30 August 2023

★★★★★ 5/5

Google

I met Brian and Lydia to view a property to rent today. They were both really professional and personable. Lydia talked me through the house as went and checked if I had any questions, she was really helpful. Brian was also so helpful with talking me through the process and seeing if there was any further help I needed.PositiveResponsiveness, Professionalism

Robyn · 30 August 2021

★★★★★ 4/5

Google

Satisfactory experience. Fabio took initiative to understand our situation and needs during our visit of the first place, and suggested and brought us to another house which is even better with lower cost. Buster helped us on settling the payment and distributing keys to us. Staff are polite and friendly, happy to chat with us.

Betty · 21 April 2025

★★★★★ 5/5

Google

We used the mortgage broker services at W H Brown. Service - Andrew Wilson (mortgage consultant) - has been extremely good, making the whole process far easier than dealing with it ourselves. Andrew is very knowledgable. He answers phone calls/emails promptly and has provided a professional and approachable service throughout. Thank you.

S · 30 August 2022

★★★★★ 4/5

Google

Thank you Daniel Siggins of Norwich Bank Plain in assisting with the sale of my Mother's house . Having the house in safe hands took the worry of having to sell into a smooth transaction. I was kept up to date throughout with courteous emails and telephone calls.

Dennice · 11 January 2023

★★★★★ 5/5

Google

Sarah was lovely and friendly when reviewing the property. Property was up within 24 hours and also then let within 24 hours! Tenant was found through Sarah’s contacts rather than Right Move and was a perfect fit. Thank you!

Emily · 30 August 2023

★★★★★ 5/5

Google

My experience with Brian and James was very good.. they were both very informative and were able to answer every question I had. They made sure that we were looked after and that we knew exactly what we would be applying for with the house. I am very happy to be moving into Coke Road.PositiveProfessionalism

Inca · 11 January 2022

★★★★★ 1/5

Google

Awful service from WHB, no communication, asked to have my property removed from their site in January and still waiting!! Numerous emails, ignored, phone calls not responded to, can’t say if we decide to sell at a later date I would be using these. Shocking

Kristie · 1 April 2024

★★★★★ 5/5

Google

I have bought a number of properties from William H Brown, they have always been excellent. They have taken the time to understand what I want, have founds great properties, not wasted my time by sending me to stuff that wouldn't work for me and have provided really good support through the buying process. Lewis Osborn has been fantastic. Highly recommended.

Michael · 30 August 2020

★★★★★ 5/5

Google

I had a great experience with Lisa Phillips from the sales team at William H Brown. She is very professional and went above and beyond to assist with my requirements. I highly recommend her.

Basil · 2 October 2024

★★★★★ 5/5

Google

Ed, Zack & Ethan have all been amazing. We started off having no idea how to even begin when renting a property, and they have been so helpful and supportive, even when we were sat in the office pestering them all day lol. You guys are absolutely amazing, wouldn't recommend anywhere else.

Itsmj · 4 October 2023

★★★★★ 5/5

Google

Hab was very helpful when looking for properties to view as he took our needs into consideration to recommend viewing several amazing properties. When making our decision he was clear about all the steps needed and very responsive to questions and queries. All in all a very positive and helpful experience.PositiveResponsiveness, Quality, Professionalism

Steph · 11 January 2022

★★★★★ 5/5

Google

Had a viewing with Zach today and couldn’t have asked for a better person to show me round. Informative and bubbly throughout, definitely would recommend to anyone and everyone moving into the area. The branch should be proud of such a young man to be a representative of the company.

JW · 2 November 2023