William H Brown Auction Norwich reviews

★★★★★ 5/5

Google

I'm so impressed with the service, I dealt with Courtney from the Norwich branch who was absolutely brilliant, she kept us in the loop all the time, and did all that she could to help on our behalf. Thanks for your good service

Dawn · 24 October 2023

★★★★★ 5/5

Google

Ethan, Gordon and Andrea were super quick and helpful at getting us a house! They dealt with us being unsure, going on 20 million viewings and assured us the whole way through. Now we have a sick house and we couldn't be happier!

Aleksandra · 24 October 2023

★★★★★ 1/5

Trustpilot

KEEP AWAY

if you are looking to sell your home in Ely Cambs, look elsewhere, the manage goes by the name of Charlotte, they are the most iniffecient Estate agents i have met in 60 years of buying and selling real estate

Loadsa100 · 17 July 2026

★★★★★ 5/5

Google

When I recently had to sell a property quickly I was advised by the excellent Adam Lynch of William H Brown. He listened to my needs and concerns and gave the best advice for my particular circumstances. I ended up using the Modern online auction method of selling and Willian H Brown handled the marketing impeccably. I had an offer on the house within 5 days and the whole transaction completed in under 2 months. This would not have happened without Adam's excellent advice and some great marketing. Thanks to all at Willian H Brown.

Greg · 26 May 2024

★★★★★ 1/5

Trustpilot

Re-mortgage

Awful communication and awful professionalism. The Norwich branch Bank Plain really let us down. We paid a £500 one off fee. I advise to anyone don’t do it!!! They completely let us down and messed us around for months and left me and my pregnant wife in a mess. All i can say is the lad who was put in charge of my case didn’t have a clue and was inexperienced. There was no apology or anything and we were basically left to deal with the mess so we went to someone else who has been amazing and thorough all the way through. I wouldn’t ever use William H Brown again for anything!!

Martin · 20 April 2023

★★★★★ 5/5

Google

Courtney and the team at William H Brown have been completely fantastic and above and beyond for us on a really difficult sale. I don’t think anyone has ever given such good service and I can’t thank or recommend them enough.

Sally · 24 October 2023

★★★★★ 5/5

Google

Harrison was a huge help when it came to my move. 5 star service, 5 star guy!

Wali · 2 January 2025

★★★★★ 5/5

Google

Highly recommend! Fabio went above and beyond to help us find our dream rent, even working out of hours to fit around our busy work schedules. It was so lovely to deal with someone so genuine and I would recommend him and the rest of the team to anyone looking for lettings.

Dearna · 24 October 2022

★★★★★ 1/5

Trustpilot

Do not use this estate agent

Do not use this estate agent. They did not act in our interest and quite openly attempted to bully us into selling our property at well under the market value. We had a ridiculous offer, which they just expected us to take. Zero effort made to push the property after the offer.

Billy · 28 March 2026

★★★★★ 5/5

Trustpilot

William H Brown in Bury St Edmunds are…

William H Brown in Bury St Edmunds are fantastic, Richie was very helpful and was very patient when I asked him 100 questions. I would highly reccomend his services due to his knowledge of the job and kindness. I have dealt with many agents and Richie by far is the one I will stick with now.

TillyM · 23 August 2024

★★★★★ 1/5

Google

I am so disappointed with the agent I think his name was Zachary Robertson of this company. Total discrimination. we were invited to an inspection to rent a house. The agent greeted us by saying: you have 2 minutes to look at the house because I don't have time. We looked at the house so quickly and said we loved it. He realized that we were not English, and the form he had prepared for us, he simply put it in his bag. said to call the office and have them send us an online form. The agent from the office was surprised why we didn't fill it out on the spot and asked us to wait while he talked to him. After which he said that he could not send us an online form and would put us on a waiting list. when we arranged the viewing appointment we were asked if we have good credit history can we provide guarantors all the answers were YES WE WILL PROVIDE EVERYTHING YOU REQUEST AT THE APPOINTMENT. I will not leave it like that, I will seek my rights, because three working people we wasted time and money with you, as well as the feeling that you are discriminated because you are a foreigner.

Neli · 27 March 2024

★★★★★ 5/5

Trustpilot

William H Brown - Bury St Edmunds

If I could score higher, I would! Richie and Charlie are excellent estate agents. Richie was very personable and kept our information on file, so once a property came up to view that met our needs, he contacted us immediately. They were both extremely professional, friendly, and quick to respond to any queries we had. The best experience with estate agents we’ve ever had, hands down! Couldn’t recommend this team enough.

Josee · 19 October 2023

★★★★★ 1/5

Trustpilot

I was the winning bidder for the…

I was the winning bidder for the property and, following the auction which ibs iamsold I was taking steps to arrange the required mortgage documentation and obtain my Agreement in Principle (AIP).

Josephine · 14 August 2026

★★★★★ 5/5

Google

Bought my property through with William H Brown . I am new to the area and found the whole team very helpfull and informative in my search for a home ..A big thankyou to Phil who I dealt with once the sale was agreed . I cannot speak highly enough of him , his communication was excellent and he kept me updated throughout every stage of the process . I heard from him more than my own conveyancer !. When there were any issues he dealt with them promptly and efficiently and was a great go between Vendor myself and Solicitors , well done Phil and wish you all the best in your future endeavours .

Adam · 26 February 2024

★★★★★ 1/5

Google

Norwich Branch - I wanted to purchase a mixed residental and commercial property that had failed to sell at the previous actions, I approach the department and asked if the owners would consider a private sale. I was instructed that if I viewed the property and gave the owners agreed price it wouldn't go to another action as once in action it can't be removed......I was given 4 working days and 1 weekend so we drove 135miles - B&B, viewed and offerd the price we were told the owners wanted with 3 day's to spare - to be told we had three weeks to secure funds, arrange a mortgage and give the owners full assurity the money was ready or it will still go to action but I COULD BE REMOVED AT ANY TIME... false hope and all the want is commission DO NOT TRUST I requested emails at every stage never got one so I clearly didn't get proof...

Philip · 27 January 2024

★★★★★ 1/5

Google

Unprofessionalism and bad costumer service is a seed to be eradicated and unfortunately is not tackled enough, this branch is the perfect example. No care, no professionalism, and no service. It is a shame! I showed up to an appointment for the second time to view a property and they stood me up, the first time they didn’t have the right keys. This time I called them and the person on the phone lied through their teeth saying that the agent was coming, then I said I have another appointment and they finally told the truth, nobody had left yet and it would take them 20 minutes to arrive on top of the already delayed appointment. I will post a message sent from them with the time of the appointment and confirmation if they deny this.

Max · 27 January 2024

★★★★★ 5/5

Google

Michael Siviter guided us from having a bad credit score and no deposit, to getting a 4 bed house in the space of 2 years. He acted both as a mortgage broker and financial adviser whose guidance was paramount to us achieving our dream of buying our dream house. Even through periods of uncertainty, Michael was always willing put himself onthe front line and found resolutions for us. He was always available and always responded in a timely fashion. We are eternatlly grateful to Michael. Highly recommended.PositiveResponsiveness, Quality, Professionalism, Value

Vin · 24 October 2022

★★★★★ 5/5

Google

I called William H. Brown on a Wednesday asking if they'd make a special case for me concerning renting a property. I needed to move in by the Friday of the same week (that's two days) and the kind folks of the Norwich Bank plain William H. Brown made that happen. By that Friday I was safely moved into my new home without a single hiccup. The utmost gratitude and thanks go to Hab who handled the whole thing swiftly and surely (special mention to Luke who also happily and professionally took my phone calls). To anyone considering renting/buying property through William H. Brown please take this glowing review as an indication of the sheer quality of their service and to the higher ups at William H. Brown, dear god give Hab a pay rise or a promotion. Thanks for reading and again, thank you to William H. Brown for helping me out when I needed it most :)

Slim · 24 October 2022

★★★★★ 5/5

Google

I worked with Lewis Brown estate agents when I was selling my fathers home. I was out of the country during the whole process, which meant that I needed good communication skills and timely updating. Lewis Brown was GREAT! They handled the process from start to finish and help coordinate all of my needs and they anticipated my needs, which led to a good finish! very happy with Lewis Brown Estate agents - every time I called the office I was put through to the estate agent within 1 minute it was a great experience.PositiveResponsiveness, Quality, Professionalism, Value

Michele · 24 October 2022

★★★★★ 5/5

Google

I had a great experience with William H Brown in Norwich both Rory and Tom were incredibly supportive and knowledgable throughout the whole process. They found me an ideal tenant very fast with the process being taken care of by Rory. Furthermore Rory's expertise was really shown when I had further conversations with him about potential future properties as he advised me on the best areas and the expected prices I could get. I look forward to working with both Tom and Rory again in the future they are very valuable assets to the William H Brown Team.

Alex · 24 October 2022

★★★★★ 5/5

Google

So far my experience with William H Brown has been top tier thanks to Brian Eglan. Due to being in isolation, I was unable to view a property however Brian was kind enough to arrange a time outside of working hours to show the property to a friend. Within an hour of the viewing, Brian had taken my application and received agreement from the Landlord. Unfortunately there has been a couple of issues with my application but Brian has been incredibly helpful in resolving them and giving me piece of mind.

Jordan · 24 October 2022

★★★★★ 5/5

Google

Excellent service from the staff in the office especially Russell, communication was clear and timely allowing a very swift sale of our house (3 hours from initial listing to first offer). The speed of the process allowed the purchase of our new house which was also handled very well by the team.PositiveResponsiveness, Quality, Professionalism

Nick · 10 January 2022

★★★★★ 1/5

Trustpilot

The state Agent special in Hull area w…

The state Agent special in Hull area w H brown sent via email Asking on sale property Fees service All chages arround £2500/-

Muhammad · 18 September 2026

★★★★★ 5/5

Google

My adviser was Victoria Payne, there was an initial cost which I was concerned about but at the end of the process I felt very grateful that I had invested in a 'safe pair of hands' as they say. Victoria's communication was clear and engaged, she was proactive in moving my mortgage forward and I feel confident she got me a good deal. With so much stress around the process moving, it has really felt worth it to use this service. Thank you!

Matthew · 28 December 2023