William H Brown Auction Norwich reviews

★★★★★ 5/5

Google

The service we have received has been truly remarkable, we would highly recommend William H Brown to anybody looking to purchase or sell property. Grace’s service has been impeccable. Grace’s support throughout the process has been to the highest standard possible, guiding us throughout the process and keeping us up to date in a timely manner. The mortgage application process has been amazing, Andy has been very supportive, taking into consideration our needs and helping us achieve the best mortgage possible. He was very clear and concise with the information he presented, being honest and factual throughout and even took the time to work on his day off to accelerate the process - we really appreciate all the efforts he made. Thank you both for making the process as stress free as possible! ✅PositiveResponsiveness, Quality, Professionalism, Value

Charlie · 24 October 2021

★★★★★ 1/5

Trustpilot

Will not return deposit

I would not recommend using this company when you need to rent/let a home while stationed at Mildenhall or Lakenheath.Yes they are great at finding you a property and at taking the rental money every month. However when it’s time for your rental deposit to be returned - it does not happen!We have been waiting for our rental deposit to be returned since January 2024 on a property that was rented in Mundford.We were told that our full deposit would be returned after we did our final walk through of the property.We still have not received the deposit. Every time we call the office we are told that the deposit is being transferred but it never happens. We have spoken to Daniel Juniper, Richard Thurston, and Aliya Vadillo. It should not be this difficult to get a deposit into our account. There has been zero follow up by this office to resolve this matter.Every time we call the office from the US our cell phone carrier charges us international rates on an average of $100 USD! It would be great if this company would take the time and spend their money to call us to confirm this has been resolved!If you are in the US military please Do Not use this company if you need to rent/let a home!!!!

H · 29 May 2024

★★★★★ 5/5

Google

I would like to say a massive thank you to Ethan, Fabio. they have helped us secure our dream property in the city centre. They helped us every step of the way made sure we felt like we are in safe hands. These two members of staff are a credit to the team. Thank you so much

Sze · 24 October 2023

★★★★★ 1/5

Trustpilot

Lettings - Holderness Road Branch Hull

William H Brown's Holderness Road Branch in Hull was tasked with managing 24 apartments but failed to provide satisfactory service. The absence of a senior lettings manager and reliance on outsourced call centres in Liverpool led to poor communication and unresolved tenant issues, reflecting a lack of proactive management.After enduring eight months of inadequate service, we tried to terminate our contract, only to uncover a hidden six-month notice requirement. This lack of transparency highlighted the company's focus on securing fees rather than providing quality service or ensuring client satisfaction.This negative experience with the local branch has convinced us to cease using William H Brown and its wider group for our property management needs nationwide. It reflects the importance of carefully choosing property managers who are truly committed to serving the interests of their clients and maintaining valuable business relationships.

Kekul · 29 April 2024

★★★★★ 1/5

Trustpilot

Where do we even start...

Welwyn Garden CityWilliam H BrownWe had an issue at home with our washing machine with a fault showing on the screen. We immediately contacted our estate agent for them to send out an engineer as we were home all week so needed to use our washing machine (of course). The estate agent we were dealing with replied to say they will contact the landlord to arrange an engineer to come out to look at the washing machine.2 weeks later.. nothing. We chased this with our estate agent who we must say had NO idea what he was doing. His responses and replies were awful and unprofessional, completely unhelpful.Maybe 2 1/2 weeks later, they sent out an engineer to finally look at the machine. In this time, we needed to wash our clothes elsewhere so took them to a family member who we were very lucky to have help us - some people aren't this lucky. Where they spent a total of £112 during this lengthy time to do our washing whilst needing to do washing for their own family.The engineer spoke to the estate agent to let them know that the system needed to be replaced completely. That was another 3 weeks that went by... which meant we were without a washing machine for around a month. During the time we waited for the new machine, we chased.. and chased.. and chased.You guessed it, no reply or a very unhelpful unprofessional email.Finally - a washing machine!We thought as paying tenants of a property, we would be eligible for some sort of compensation for the fact that we had no machine for a month (must just address, white goods come under the cost of the rent and we were still paying our full rent). We kindly asked the estate agent whether we could request some deduction of the rent from the landlord.6 weeks.. yes.. 6 weeks went by and nothing.. no updates, no word of a reply from the estate agent.We were then informed the estate agent was on annual leave, so another estate agent took over. Very helpful guy and we finally saw some hope!Within less than a day the estate agent replied to let us know the landlord was not prepared to offer a single penny for the stress we went through that month with the travelling to do our washing, stresses of emails and constantly checking to see about a response.Firstly.. I have very little doubt the initial estate agent even contacted the landlord regarding this situation as the landlord replied very quickly to the second estate agent.Where do we even go from here!? We can't let them get away with this. We have been treated so poorly and unfairly by William H Brown - not to mention the other issues we had within the property regarding insulation. We have been recommended to take this further with the ombudsman but honestly, we are so tired and fed up.(It's now 15/04) I must just also mention, we've had to continuously chase them for updates regarding anything.. literally anything to do with the house, repairs, money.. anything. We have since decided to take this matter further, now we are happy and settled into our new home. Wish us luck!Please avoid or please don't let them get away with taking money and not dealing with issues in a good time. We will NEVER go with William H Brown in Welwyn Garden City again.

Lauren · 15 April 2024

★★★★★ 1/5

Trustpilot

Appalling service

Appalling service after signing contract, send people that aren't even on the market to view.. never return calls, castleford staff are arrogant, and lie through their back teeth.. would never use William H Brown again and advise anyone not to use them and go with anyone but them. Put a complaint in and got more lies, end of subject.. the at te reviews they have so many one stars 😡

Beverley · 17 March 2026

★★★★★ 5/5

Google

Very grateful to Kate, Olivia and Ethan (lettings) for their help and support with our recent move - from the speedy response to enquiries and viewings, keeping us constantly updated throughout the process, communicating effectively and efficiently, the team were really great - despite a few hiccups on our end - they were really understanding and helpful! Thank you!

Kali · 2 September 2025

★★★★★ 1/5

Trustpilot

Scunthorpe branch of William H Browns…

Scunthorpe branch of William H Browns were absolutely diabolical. House was up for sale with them for 5 months .They did not respond to any of my e mails voicing my concerns at the lack of customer service and the length of time it took people to be able to get a viewing (2 weeks ) by which time they had already bought other properties.They booked multiple viewers in to view the property at the same time .They did not inform me if viewers had cancelled.The whole experience was negative they appear only to be interested in selling to property developers.Once contract was up I moved to a different estate agent and the property had 3 offers and was sold within 1 day for over the asking price .

CJ · 29 March 2024

★★★★★ 4/5

Google

There were a number of viewings of our flat, each client accompanied by someone new from the large Norwich office but, once we got a firm offer, we were put in touch with an after-sales Coordinator, Daniel, who was assiduous in keeping us informed of progress and chivvying sluggish conveyancers. He sent more than a dozen updates reporting conversations with lawyers on both sides. Very reassuring service.

Roger · 24 October 2022

★★★★★ 5/5

Google

Best letting department I have ever rented via, the team were amazing with a special thanks to Fabio! He made the whole process so comfortable and seamless and never stopped smiling, was super helpful and just a great guy. Thanks Fabio! Adam & Manila

Adam · 26 May 2024

★★★★★ 5/5

Trustpilot

Excellent service

“I had the pleasure of working with Phil as my mortgage advisor, and I couldn’t be more impressed. Their expertise and professionalism guided me through every step of the mortgage process with ease. They took the time to understand my financial situation and goals, providing personalized advice and solutions tailored to my needs. Their communication was exceptional, keeping me informed and updated throughout the entire process. Thanks to their diligent work, I secured a fantastic mortgage rate that exceeded my expectations. I highly recommend Phil to anyone in need of expert mortgage advice.” Belinda

Belinda · 7 March 2024

★★★★★ 1/5

Trustpilot

Made appointment to sell my barn…

Made appointment to sell my barn conversion for Monday at 11.00 no one turned up so rang office and was told there was nothing in the dairy. Wasted all morning waiting for them and lost money for not being at work not very professional nor trust worthy so won't be using them. Stay away from this company.

Robin · 8 June 2026

★★★★★ 5/5

Google

We own a property in the outskirts of Norwich that we wanted to rent out. WH Brown Norwich got in touch to manage the tenant find. This is the first property that we are renting out which was newly refurbished with high quality items, newly decorated, new flooring, carpets and curtains all around, in a peaceful residential area, so we were very particular who we wanted to rent the property to. Fabio dealt with process exceptionally from start to finish. He presented to us a number of possible tenants within a matter of days so we had the option to choose the ones that suited us. I cannot give Fabio high enough credit for his professionalism and drive to find the right people for us. He explained step by step what needs to be done and made the processes seamless, problem and stress free. If we ever need to use the service again we will definitely use WH brown and request Fabio. We recommend them to any landlord.

Panos · 3 December 2024

★★★★★ 5/5

Google

Zak was lovely, really helpful, went above and beyond & gave us a lift to one of the properties. We were only looking at 2 properties but gave us the opportunity to see another which wasn’t on our radar, which we greatly appreciated. Thanks to him we’ve now applied to a property.

C · 28 November 2023

★★★★★ 5/5

Google

Giles Wilkinson was my Mortgage Services Consultant and was fantastic from start to finish. He kept me updated with emails at each step and also was very informative when helping me choose my mortgage, would highly recommend if anyone needs assistance, thank you Giles!

Lauren · 26 April 2024

★★★★★ 5/5

Google

Ethan has been an absolute star in renting out my HMOs. He’s found tenants quickly and efficiently and he’s definitely gone above and beyond the call of duty even sorting out keys when I was unable. Perhaps best of all he’s always so positive and a pleasure to speak with GM Roxley

G · 24 October 2023

★★★★★ 5/5

Google

Brilliant service, renting my property was extremely quick and easy and the staff were very helpful, would especially like to thank Harrison and Buster for their help and friendliness + all the staff

Kyle · 16 October 2024

★★★★★ 5/5

Google

Ed Frost was incredibly warm, helpful and energetic when we are visiting the flat for letting today. He was patient in explaining everything even English is not our 1st language. No matter we will get a rental or not eventually, it was a very nice viewing today with Ed Frost.

Family · 28 November 2023

★★★★★ 5/5

Google

Agent was a touch late to the property which meant we had to view a fairly small house with a lot of people. However, Zach (I think) was very polite and professional and answered everyone's questions well. Was quite candid about the difficulties of the market right now and what helps.

Ash · 24 October 2023

★★★★★ 1/5

Trustpilot

Avoid William H Brown Lettings in…

Avoid William H Brown Lettings in Norwich - awful place!!!!!Avoid William H Brown Lettings in Norwich as they are awful, especially John Feltham, the Area Lettings Manager.I recently went to view a rental property with them simultaneously with four other parties. Three applications were handed over in 20 minutes, so I agreed to pay 12 months upfront to secure it. A provisional move-in date was approved, but a few days before, I hadn't completed my sale, so I called to explain I would need to postpone until the following week. They suggested I sign the tenancy, pay the 1st month's rent and damage deposit in advance, and settle the rest on completion a few days later. All paid, I was advised to call back within the hour and speak to John to arrange key collection.Between 11.30 am and 5 pm, I had the same conversation with four staff members. John was too busy to take my call, and no one could advise on the keys. So I called the landlord. She has no issue with what had been agreed earlier in the day, so I called WHB. I eventually got a callback from John, but the call dropped, and within the 3 minutes of me calling back, ‘he’d left the office’.The following day, I called twice, but after no callback again, I drove to their office. Now, less than 24 hours after I was told I could collect the keys,It wouldn't be a lie if I told you that John is the most unprofessional person I have ever encountered. In the 1.5 hours, he sat opposite me arguing, I was told to shut up and be quiet twice (his actual words). I was shouted at. I was called a bully because I wanted to know why all four staff members had failed to call the landlord or myself back the day before. I had questions ignored. I was lied to when I asked if the calls were recorded (even though other staff members have confirmed they were). I was laughed at. I was also told (with a big smirk on his face) that he had advised the landlord to re-market the property if I hadn't completed and transferred the balance of 17k by close of play the next working day, and would not be allowed to move in, as agreed, the following day.Feeling backed into a corner, I advised the landlord I would withdraw my application. The property is now back on Rightmove and has yet to secure a tenant, and the poor landlord needs to start all over again with viewings and referencing. WHB also need to refund my money. And this is only a snippet of the complete cock up it's been from start to finish.Both the landlord and I have raised formal complaints, but am I surprised? No. I have never heard anything good about WHB, and their staff turnover is incredibly high, but look at how their Manager treats people. The WORST customer service I have ever encountered, and it seems I very much dodged a bullet!!

Karen · 30 December 2023

★★★★★ 5/5

Google

I had a great experience working with WH Brown in Norwich, while I was looking for an apartment. That was majorly because of Zach, who was excellent with his communication and very professional overall. Will definitely recommend to anyone looking for an apartment in Norwich.

Eseosa · 26 February 2024

★★★★★ 1/5

Trustpilot

Our experience with WH Brown Rentals…

Our experience with WH Brown Rentals was shocking. Upon taking a rental property under the managed scheme, like many tenants, we faced maintenance issues. For example, we lived in a property with an oil boiler. One morning, we awoke to find an issue. Despite informing WH Brown that we used oil, they repeatedly sent gas engineers, eventually stating, "We can't fix it; sort it out yourself." After obtaining the landlord's contact information, it took three days to resolve the issue, leaving us without a boiler during winter. When we requested a hotel due to WH Brown's refusal to address the problem and having young children, we were told, "Sort it yourself; we don't offer that. It's not our problem."Other reported issues weren't addressed under the management scheme, leading us to contact the landlord directly, who addressed them but requested we not report him to the council due to WH Brown's ignorance. When deciding to leave the house, the situation worsened.Upon contacting WH Brown, they told our new agent we were in contract and wouldn't be moving. After challenging this, they acknowledged our break clause. Regarding referencing, they claimed 2-3 weeks, which our new agent and the referencing agency found unacceptable, prompting an alternative approach due to WH Brown being labeled as "the most difficult agent I have ever dealt with for absolutely no reason."Despite three emails, we received the final account balance four weeks later from a company associated with WH Brown. The amount requested was incorrect, and when questioned, they refused to provide clarification. We paid the verified amount as per our contract through a solicitor.During checkout, we returned the keys, receiving the checkout report seven days later, conducted four days before we received a copy. WH Brown absolved themselves, stating another company handles the deposit. Ten days later, with no information, we've threatened legal action for deposit recovery. WH Brown, when contacted, cited busyness and non-responsiveness to emails. The checkout report showed photographed parcels, which we arranged to have collected by a neighbor. However, they were removed without permission, and we've reported this to the police as theft from WH Brown.I've never experienced such shocking service from an agent, and it seems we may need to take legal action to recover our deposit. I strongly advise anyone considering renting with WH Brown to think twice. This review is based on a genuinely terrible experience, and we will continue to fight to get our money back, regardless of the legal implications.

Karl · 15 December 2023

★★★★★ 5/5

Google

From start to finish in our three year search and eventual purchase of our next house, Courtney was a delight to work with. Professional, diligent, responsive, and friendly, she helped us to navigate our way through the challenges of locating and the processes involved when we were ready to buy.

Paul · 24 October 2023

★★★★★ 5/5

Google

Amazing help from Buster Blore, lots of communication from him even across out of office hours. Quick responses and kind personality kept us feeling safe and secure during our move and house search. Can definitely recommend him as an agent and would love to work with him again with any future problems and lettings enquiries.

Oli · 18 August 2025