William H Brown Auction Norwich reviews

★★★★★ 4/5

Google

Our experience has been rather mixed; however, I can say that some of the staff have gone out their way to provide an excellent service in particular Matt Berryman. Matt managed to iron all the niggling details that finally ensured we had the right tenant and that the tenancy started on the expected day, so thank you Matt, you are an asset.

Shanti · 27 March 2024

★★★★★ 5/5

Google

We really can’t fault William H Brown or their staff at Bank Plain throughout our buying process. Macey was a great help when we were looking and putting an offer in on the house, and Daniel S our after sales coordinator was proactive, communicative, and often more helpful than our own solicitor. Thanks especially to Daniel for all of your help throughout, it was a relief knowing that you were chasing everyday and would pick up the phone whenever we had a question.

T · 24 October 2022

★★★★★ 5/5

Google

Moving house is stressful, but William H Brown were the one smooth thing in the process. They were extremely fast to help us with any issue, were fantastic at communication and we felt honestly supported by the whole team. They sold our house the same weekend we listed it, Andrew was a champion at helping us to sort out a confusing mortgage, and Lewis, Sales Manager, was fantastic. He's the kind of guy you want in your corner: if there was any issue, we knew that we could call Lewis and he'd sort it. We joked that we should name our new house after him, he was so helpful. The man, the myth, the legend - thank you, Lewis (and everyone else!!)

Alex · 24 October 2022

★★★★★ 5/5

Trustpilot

Really positive experience

My partner and I have recently sold a flat and brought a family home together in our local town through harwich L’s William h brown. We couldn’t fault their services at all, and found our dealings with William h brown were the most positive part of the whole experience.The Valuation and initial chat was with Alex who was warm and friendly, made us feel comfortable and eased us into the process - answering all our questions as he went through the paperwork.We organised to view potential homes with Rob and Chelsea over the phone who were both lovely and understood what we were looking for. Rob always offering more options and encouraging us to explore as many homes as possible in the area to find our dream home. Chelsea always made us feel welcome and comfy walking round a strangers home and we felt we could really be honest with our feedback about the viewings during each one.The mortgage process was smooth and effortless with Daisy, who was so supportive and very thorough. She went through everything as slowly and as many times as we needed to really get our head around the figures and potential outgoings we would be committing to. I had so many questions and worries and Daisy was always so quick to respond and reassure me with all the information we needed. She also made sorting life and building insurance an easy process, as we had no idea! Having used a different mortgage adviser previously for the flat purchase, I can’t explain how much better the service was with Daisy. She was so easy to contact and I was never left in limbo wondering what the next step would be. We will definitely be using her services again for future remortgages and any movement we decide to make - though not for a long time!We managed to purchase a beautiful 3 bed detached home on the David Wilson development after William h brown recommended we go and view the site! And we haven’t looked back since, the house is everything we could have wished for. During the process of purchasing, exchanging and completing on the purchase of our home we worked closely with Daisy, Sharon and Michelle with weekly phone calls, emails and meetings to make sure we were on track, get updates and keep the ball rolling!Sharon was so kind and reassuring, and when her name popped up on my phone screen after a stressful call with the solicitors I would feel relieved that I would be having a productive and positive chat with her about it all, which chilled me back out again. The amount of support and progression sharon provided was amazing and we can’t thank her enough! Michelle works closely with the harwich team too, but is based in clacton and called us weekly too to update us, chase progression and steer us closer towards completion. It became like talking to a friend, as she was so Intune with what was needed and how to keep us calm throughout.It’s almost strange not getting calls from Sharon, Daisy and Michelle now that it’s all completed, but we are so glad it’s all completed and we are all settled into our new home.Thanks William h brown, for everything.

Chloe · 3 November 2024

★★★★★ 5/5

Google

Finn and Buster were very friendly and helpful throughout rental property search and tenancy process. This made the process extremely easy. Thank you.

Anshul · 1 September 2025

★★★★★ 5/5

Trustpilot

Exceptional service

I have received exceptional service and useful advise from letting agents at William H Brown Norwich(Bank Plain). As a fresh landlady I had a lot of concerns and questions, but the lettings team has sorted things for me very well and answered all my questions. Particularly I would like to thank Fabio Almeida for excellent service, advise and especially for going far and beyond.

Indre · 22 May 2025

★★★★★ 5/5

Trustpilot

Scarlett King from Bank Plain Norwich…

Scarlett King from Bank Plain Norwich branch guided us through our new mortgage. She was really pleasant and very professional. She kept us updated throughout and answered all our queries of which made it so easy. She was always at the end of the phone if we had any queries. I would highly recommend her to anyone.

Debbie · 3 September 2026

★★★★★ 1/5

Trustpilot

this company are self deluding idiots

this company are self deluding idiots, I reported a fault on the rented property that should be a high priority to get in fix in accordance with the law but four four months it was ignord, then when some one finanly showed up he tried to like about the highgen (I have time stampted photos of the area that poove he was lieing) the the "repair man they insit on sending is a foul mouths arogant and disrispectful idiot who donse extremly slopy work and when he was told to stop swearing at me and talking to me like I'm dog dirt he esculated his aggression towards me complaining to this company about his atrocious the tried to say that I was being rude and abusive yet another lie from this delusian factory, they refuse to recognise that a customer complain about bad and unethical buisness practises is not customers being rude or abusive its totaly legitimate to complaint when they leave a room raining in for SEVEN months! telling them the laws they are breaching is not being rude or abusive it is stating the facts of what the laws says, it is mind boggling that this company is not under criminal investigation for its misconduct

QUANO-MAN · 18 March 2026

★★★★★ 1/5

Trustpilot

So we had called up about a property

So we had called up about a property, they had said they hadn’t received the keys 3 weeks ago and promised view of the house well finding out today because we have animals and they are not allowed to refuse these without a legal reason, and now refuse to speak to myself I have recorded the calls this is an example of bad customer service

Liam · 6 July 2026

★★★★★ 5/5

Google

Ethan was very helpful to me, where he found the perfect apartment for me in a very short time and the procedures were very easy. I would like to thank him in particular for his efforts. I would like to point out that he is a hard working employee

Fatma · 24 August 2024

★★★★★ 1/5

Trustpilot

Terrible level of service

We listed our house for sale and we're trapped into a 20 week lock in period. No contact from the agent, only 2 viewings in 3 months. No service whatsoever and then when we try to extricate ourselves their so called termination letter says they would still be entitled to their fee. Shocking service would avoid completely in the future.

Gary · 24 July 2026

★★★★★ 5/5

Google

We recently worked with Fabio & Andra in Norwich, and we couldn't be happier with their service. Fabio & Andra was incredibly professional, always responsive, and went above and beyond to guide us through the process ,their communication was clear and timely. We highly recommend William h brown ( Fabio & Andra) to anyone looking for a reliable and knowledgeable estate agent in Norwich..🙂

Kerisha · 5 April 2025

★★★★★ 5/5

Google

Will Crawford from the after sales team was amazing and I truly believe he helped me get my flat sold quicker, he was so good at chasing the buyers solicitors everyday for me and keeping me updated as well as reassuring me that I was not being annoying by emailing and ringing nearly everyday for updates. Will is a brilliant asset to the team and I had a great experience selling my property with him!

Kyrah · 24 October 2022

★★★★★ 5/5

Google

I was given a customised treatment that facilitated move into a new property. Andra, John, Buster and Ethan Smith is a great team work with. You are a lucky potential tenant, if you find yourself working with them, on a letting process to pick a new property in Norwich!

Abubakar · 25 July 2024

★★★★★ 5/5

Google

Incredibly helpful, especially Buster. His constant communication and friendly personality made us feel secure during unexpected circumstances. 🙏 …

Nate · 25 August 2025

★★★★★ 1/5

Trustpilot

I am very disappointed

I am very disappointed. At 9:10 in the morning, I called the agency and was scheduled by phone to view two houses. However, when I arrived at the location, I was informed that both properties had already been sold. I would like to point out that I traveled 2 hours one way to get there. This was very unprofessional service, and I definitely do not recommend them.

Greg · 28 May 2026

★★★★★ 1/5

Trustpilot

If I could give less than one star for…

If I could give less than one star for the penistone branch, I would. We rearranged to view a property. The lady we spoke to in the office was most unhelpful very annoyed because we gave her a few dates for our visit and it was almost as if we were putting her out because she had to contact the vendor to arrange it! when we finally arranged the visit the vendor never turned up so we were stood waiting for an hour. We’ve never once been contacted by the estate agency since to find out how the visit went , so presumably they’re not interested in whether the vendor wants to sell their house or not .Maybe the staff for the Penistone branch could do with a little bit more customer service training, we would never use this estate agent again.

Haighy · 12 February 2026

★★★★★ 1/5

Trustpilot

Cheated out of £5000. Disgrace.

We have just bought a property from them. We agreed to pay full asking price, cash, immediately, as long as it was a direct sale and did not go through the auction process. On completion, we were charged over £5000 for an Auction and Auctioneers fees which did not happen. I have to take legal action.

Alison · 7 August 2026

★★★★★ 1/5

Trustpilot

"slimeball" Stephen at WHB Unthank Rd

Stephen at WHB Unthank Rd, Norwich, is slimy, dishonest, unprofessional, unpleasant, rude and all around the epitome of why estate agents are detested.Every single dealing with Stephen Creed was horrible. He made the experience of buying the house with them so deeply unpleasant i wish we had not engaged with them.Stephen - buying a house for the first time is a big deal for people. They don't need a greasy slimeball of a used car salesman type absolutely polluting every single interaction with his poor communication. Just be polite and friendly, it's not difficult, you're not personally invested, so don't be petulent, rude, and combative!Whether it was emails or phone calls, you were utterly appalling at your job. I guess that goes with the territory of being an estate agent - nobody wants you, but we're stuck with you and you know it, so you don't give a damn about doing a good job.I'm sorry for the other people who have to work with Stephen. I can't imagine he's popular in the office if his conduct with clients is anything to go by. if you're thinking of selling you do not want this Wormwood trying to sell your home as he will absolutely represent you in the worst possible light.

M.S · 16 July 2024

★★★★★ 5/5

Google

Very positive experience using this branch, Fabio has been extremely helpful and is a credit to William H Brown. He made the usual monotonous and stressful involvement of moving house very pleasant for us and would definitely like to use him again in the future if we was to move, thanks Fabio!

Jordan · 26 April 2024

★★★★★ 5/5

Google

Hustler was very cool and friendly, he helped me throughout the process. Lewis was cool as well.

Dapel · 25 August 2025

★★★★★ 5/5

Google

I am incredibly happy with the service Andrew Wilson provided me - he is very professional, patient and understanding of your personal circumstances. In June/July I was in a position to consider buying my own property and Andrew found me the best deal ensuring that it was affordable on a single wage. Every time I saw a house he would recalculate and help to put in an offer and negotiate. I completed on my own home on Friday 19th and Andrew phoned me that day to congratulate me. I wound definitely recommend Andrew.PositiveProfessionalism

Mandi · 24 October 2021

★★★★★ 5/5

Google

Really happy with how William H Brown handled our house move. Mitchell was helpful whilst we were purchasing the property and Selene was extremely helpful after the offer had been accepted. It look a while to get to exchange, but she always seemed on top of everything: chasing solicitors, talking to the chain and giving us regular updates. Our solicitors weren't were really poor when it came to communication so we were very thankful to have Selene helping us! 5 stars.PositiveResponsiveness, Professionalism

Kieran · 24 October 2021

★★★★★ 5/5

Google

I have recently completed on a property I purchased at Norwich through William H Brown; the services I received were excellent and they are very professional and courteous throughout. The After Sales Progressor was always available to address any issues of concerns, or any issues I need further enlightenment. I was also introduced to their in-house mortgage adviser who was also very efficient at her job. Overall, I am extremely satisfied and will not hesitate to use them again in my next purchase.PositiveResponsiveness, Professionalism, Value

Rotimi · 24 October 2021