William H Brown Auction Norwich reviews

★★★★★ 1/5

Google

Edited & Updated review from 7 Months Ago (Previously 5 Stars) William H Brown at First were a fantastic company, very welcoming and friendly to first time renters, they took our deposit and all of our information / ID / Guarantors Info and confirmed that myself and my partner had nothing left to pay for or sign In July, which we thought was absolutely fantastic. It was only when my partner started to worry that we haven't heard anything from them since July, and it was a week away from the move, in September we decided to give them a call, over a two day period we spoke to 3 different staff members who all said separate things. Staff 1 - Still had over £1000+ left to pay and that they had lost our IDs and proof of residence and also our guarantor information wasn't correct Staff 2 - No Money left to pay, However was still missing our IDs and some guarantor information wasn't correct Staff 3 - No payment needed, All guarantor information was Correct, However didn't have Proof of residence and an ID After Heading into the store and speaking about this matter, i discovered that, We had paid all of the necessary payment up front, And that they were indeed only missing two pieces of information, i am very grateful to them for sorting this on the day, however it had been a full two months of no contact with us being under the influence of having everything completed, and its totally unacceptable to not tell your tenants you are missing information 3 DAYS BEFORE THEY MOVE IN!. We Also discovered on the day of the move in that the property had not been cleaned, either by the previous tenant or the landlords, after 2 and a half hours of cleaning taking us till 6:30pm we finally got into our property and started to unpack, this is where we discovered most of the Items within the property were not useable, Lights, no bulbs, TV No cables and no remote, (Bought these personally only to discover that the TV doesn't work anyway), Microwave had completed melted on the top making it unsafe to use, as well as not having a kettle or Toaster at the property. More to follow

Adam · 24 October 2023

★★★★★ 5/5

Google

Ethan at William H Brown was incredibly helpful and supportive when helping me find a rental property. He took the time to sit with me and listen to what I was looking for and then found me my dream place. The rental market in Norwich is brutal at the moment - I've never seen anything like it. Properties are taken before they're even put online, and those that are put on websites have a fully booked waiting list within the hour sometimes. Ethan patiently explained all this to me and advised me on how to be more strategic about my search. He helped me find a property in two days which feels like some kind of Christmas miracle, I am incredibly grateful. Huge thanks also to Gordon who showed me the properties. His schedule was packed - I saw him sprinting between viewings in dress shoes and a suit and yet he was unfailingly polite and warm with everyone he met.

Nayela · 24 October 2023

★★★★★ 5/5

Google

Regardless of whether we get a rental or not, Matt was incredibly helpful and warm when taking my enquiry today. It was clear they had our best interests in mind and wanted to really be a positive impact on our hunt for a house. Matt was personable and went out of their way to ask the landlord of a house we we're interested in questions which may help us sort a property sooner. For this alone, I recommend speaking with William H Brown and Matt specifically to help with your house search.

Daryl · 24 October 2023

★★★★★ 5/5

Trustpilot

Excellent

Supportive, efficient and very professional. thankyou William H Brown in particular Anne Luby - changed life for our family for the better.

Customer · 2 September 2026

★★★★★ 5/5

Google

: Thomas at William H Brown was great He helped in getting my house sale progressed. He was incredibly involded at keeping me in the loop constantly and chasing everyone involved to keep things moving. His communication was excellent, always clear, quick, and a genuine pleasure to deal with. If you need someone to go above and beyond for your sale, Thomas is your guy

Adam · 8 September 2025

★★★★★ 5/5

Trustpilot

Impeccable Service!

We recently had the pleasure of using William H Brown also known as Sequence as our estate agent during our house purchase, and I cannot speak highly enough of their outstanding service. From the very beginning, Libby our Mortgage Advisor was incredibly professional, knowledgeable, and attentive to our needs.

Beloved · 11 February 2026

★★★★★ 5/5

Trustpilot

Very efficient initial letting service

I've recently rented a property through WHB Norwich from mid August. The process was fairly easy despite all the paperwork required nowadays. Almost everything was done electronically and when I visited the office, each time the service was for practical purposes faultless. The inventory company used seems to have produced an inventory raising a few minor questions/clarifications. So far there is good communication with the Landlord involved.

Non · 14 September 2026

★★★★★ 1/5

Trustpilot

Poor Customer Service

They rang me on Friday 12th of June and left me a voicemail to call them back to organise viewing a property in Upton that wasn’t clearly listed as being owned by Lomond. I rang them back several times and left voicemails only to be ignored, I then followed up with a second email query also to be ignored. After looking at the property its clearly managed by Lomond, so they have likely liaised with them to blacklist me from renting their properties. This is over one ancient paid off &satisfied CCJ.

Adam · 18 June 2026

★★★★★ 5/5

Google

I worked with Fabio. He was very professional, diligent and passionate about his work. He was able to find new tenants in a matter of days, and swiftly followed up paper work. He kept liaising with us and moved things along very fast, he made both parties happy customers. I really commend his great work.

Catherine · 15 December 2024

★★★★★ 1/5

Trustpilot

Very unprofessional

Very unprofessional my daughter has moved in to one of there properties and have had nothing but issue after issue and they don't seem to be bothered as long as there getting there money, works that have been done are to a very poor standard as they use an odd job man and not professional trades matters are being taken further, I can provide photos and evidence to anyone wishing to rent there properties before you go down the same road

Richard · 13 June 2026

★★★★★ 5/5

Google

William H Brown lettings is the best around. Ethan helped us find our dream home of which he listened to all our needs and paid attention to everything we requested. His communication was excellent from start to finish battling all hurdles we hit him with. We have never used a better estate agent then here. I would highly recommend and would personally say Ethan is very well trained and mannered for a young gentleman. Thank you

Bernice · 24 October 2023

★★★★★ 5/5

Google

Courtney at W H Brown Select dealt with the sale through to completion of our property. It was a lengthy process with some difficulties and Courtney was incredibly tolerant, diligent and professional throughout. I was always updated as soon as possible and if I had questions, they were answered immediately or the answer was sought expeditiously. Fantastic service from Courtney through difficult social and economic times with sound advice and a brilliant service. Highly recommend.

Callum · 24 October 2023

★★★★★ 1/5

Trustpilot

Keep pestering me despite house selling months ago

Came to our house for a free valuation before putting it on the market. We went with another agent because we felt William H Brown overvalued our house. We told them as soon as we decided that we wouldn’t be going with them. Since then, they have pretty consistently called me from various offices (local/regional etc) asking to co list with the agent we chose, trying to set up an appt with their in house mortgage advisor, asking if we have found anywhere else, asking how our sale is progressing etc. Our house sold in a week and we had an offer accepted on our new house the following week so we have absolutely no need for any input from William h brown. Yet still, three months later, they call me fortnightly to ask how everything is going, despite me asking them repeatedly to remove my details and any data associated with me. They are dogs with a bone who won’t take no for an answer!

Em · 21 May 2026

★★★★★ 5/5

Google

I had the best renting experience all thanks to Zach. He carefully took note of my preference and made sure to answer all my questions in detail as it was my first time renting. He was so professional, proactive and efficient. I’m really glad I got to work with him.

Gloria · 2 January 2025

★★★★★ 5/5

Google

I’ve been in a hotel for three days, when Buster came to the rescue. He showed me round a flat and moved me in, on the same day! He listened to my every need and was very professional, he deserves a raise! Many thanks also to Mr Fabio & Lewis who drove me to the property. But once again Buster is the best estate agent in Norwich. Would recommend him 100000x times.

Hannah · 8 May 2025

★★★★★ 1/5

Trustpilot

Unprofessional

I dealt with William H brown, Holderness road branch as a tenant. Firstly, they tried to scam me into buying home insurance as an essential requirement of the contract. During the tenancy my landlord was lovely and remained in touch directly, so thankfully I didnt have to deal with them. At the end, I was in huge trouble because WH brown's absolute unprofessionalism. Despite multiple calls and requests they failed to provide references for my next agent. I had no where to go for a week due to this delay. It cost me a fortune! Over a month has lapsed but they have done anything about my deposit. When asked they said to get in touch with the lamdlord directly. Whereas they were the ones processing the deposit collection initially. After sorting it with the landlord myself it was over 2 weeks without any further progress to deposit return. Really a shameful service!! Staff and service all pathetic

Reema · 15 May 2026

★★★★★ 5/5

Google

William H Brown are wonderful and great agent who is too passionate to ensure client get the best.Zach is a wonderful ,friendly and very passionate staff who is most reliable and has a great communication skills. I APPRECIATE ALL STAFF OF WILLIAM H Brown for treating clients with love. I thanks you and you have 100% from Hellen

Hellen · 24 August 2024

★★★★★ 1/5

Trustpilot

Its been 5 years since I moved out of a…

Its been 5 years since I moved out of a rented property by William H Brown in St Albans and I have not been refunded my holding deposit. I have contacted them severally over the phone and emails and no luck till date. Nothing but radio silence. First I was told the Landlord would be contacted to claim back the £500 or so left after she dubiously claimed damages on the property. They then later pushed it on me to speak chase the landlord to reach an agreement on obtaining my deposit back. I have used a 2026 date on my review because trustpilot doesnt allow you to go all the way back to 2021.

David · 5 May 2026

★★★★★ 5/5

Trustpilot

Excellent service thanks special extra…

Excellent service thanks special extra thanks to Tom, William and Sarah for their help.

John · 3 September 2026

★★★★★ 1/5

Trustpilot

Avoid WH Brown!

Sold my house through W H Brown and they were the worst estate agent I have ever used. Communication was nil, left messages and they didn’t get back at all. Actually went 5 MONTHS with no contact! Sold my house to first viewer for full asking price so they had very little to do.When I complained to head office, they stated the branch had done nothing wrong! Obviously have low standards. Definitely an estate agent to avoid. No wonder they have a poor reputation

MS · 20 December 2024

★★★★★ 4/5

Trustpilot

Could not have had better service

Went for a viewing on a bungalow back in the Summer and met a lovely lady called Marina from the Kingsley branch. We didn't like the bungalow but, we did like Marina and we put our house sale in her capable hands. She sold our house within a day I think and everything went really well until 6 weeks later, our buyer lost their buyer. However, about 4 weeks later, our buyer found a new buyer and we all set of again. However, due to solicitors not talking to each other and them being particularly hard to get hold off the last month or so of proceedings was very stressful and just made hard by the solicitors. However, Marina and everyone at William Browns worked so, so, so hard getting solicitors to talk and get things done and eventually, we exchanged and completed last week! The team at Kingsley worked so hard for us and went above and beyond our expectations - Marina was our main contact and I can not speak highly enough of her and would love to thank her for her straight forward talking, her honesty and her absolute dedication when it was actually quite hard work!! Thank you Marina and team ☺️ To have full transparency, the reason I could not give 5 stars was due to the solicitors we used which were recommended by William Browns - they were shocking but that does not detract for the amazing service we received

Karen · 16 December 2024

★★★★★ 1/5

Trustpilot

Useless, uncommunicative liars who are after your money.

There is a saying that "Buyers are Liars". Well trust me, our Estate Agents handling the sale of our property were without doubt the worst we have ever had in selling any of our previous properties proving that it isn't the buyers that are the liars but the Estate Agents themselves. I won't name individuals but as a company, William H. Brown of Ely were the worst for Communicating to us in the selling of our property. From the first contact where the then manageress came and visited us to suggest a selling price to the end result of us vacating the property was nothing short of disgusting. Considering they were going to be getting paid a couple of grand for selling our property for us, they did nothing. We did get the odd email and phone call trying to dazzle us with percentages and figures why our property wasn't selling but as I said to the individual calling me, stop making pathetic excuses and sell our property. When we first put our property up for sale at a price suggested by the management, one of the staff rang me and suggested that I should drop my price to get more interest! This was a week after we had it up for sale. I very politely told him no. They changed staff like I changed my grundies, every time we went in to the office someone else had left, hopefully to richer pastures. God help any new staff. All they will learn working in that office will be to lie, ignore your customers and spout BS because that's what we had from them, totally and utterly useless staff acting on our behalf.. The Manager who is in situ now was supposed to working on our behalf but was more focused on our buyers than us and even had the nerve to suggest that we moved into rented accommodation, with a wife, dog, cat and me, put all our possessions in to storage just so that our buyers could move in quickly. Quite disgusting behaviour from the "Manager". He even had the gall to tell us that our buyers wanted to move in on the following Monday and that they had their removals team delivering their possessions on the Tuesday. More lies. What a Pratt! We have now been moved out over a week and we have since found out that the buyers still haven't moved in, so what was all that pushing and prompting about putting us under enormous stress? It all points to him wanting the deal sealed so he could get his monthly bonus. Considering what our Solicitors, Hunt & Coombs did for us, the sheer amount of hard, intense work our Conveyancing Team did and the amount of fees they charged us was paltry compared to what we were charged. So to wrap up my review of William H. Brown, Estate Agents, Ely. We were very sorry we ever got involved with them. I would suggest using caution if you are unlucky enough to use them to sell your property because they don't care about you as a customer, just see you as a cash-cow. They will lie to you, ignore your calls and generally mess you about. I would suggest you use any of the other Estate Agents in Ely because to be honest, none of them could ever be as bad as William H. Brown.

Kevin · 15 December 2024

★★★★★ 1/5

Trustpilot

Diddled me OUT OF MY LIFE SAVINGS!

They are lying, cheating thieves. They diddled me out of a large portion of my life savings. They do not care about the catastrophic effects of their actions on local hard-working families and community members. They only care about enriching themselves at the expense of others. Do not engage with them and do not go anywhere near the absolute scam of modern auctions, which they orchestrate via third parties as an obvious attempt to distance themselves from legal responsibility and liability for malpractice.

Level · 22 April 2026

★★★★★ 5/5

Google

Working with Zach was seamless, once I told him the kind of flat I was looking for, he got it for us swiftly. He is the best agent I have worked with so far. Guys ask for Zach if you want a stress free renting process.

Megwalu · 2 January 2025