Trusted Agent profile · Norwich
★★★★★
468 reviews across 1 platform
Meridian Way, Norwich, NR7 0TA
Period and Prestige's office in Norwich, at Meridian Way, is rated 4.6 out of 5 across 468 reviews on 1 platform.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Survey was carried out in just a few days of booking and had the detailed report the next day! Excellent service, second time I have used this company and would definitely use again. Thank you
Thank you for taking the time to leave your feedback! Much appreciated :)
5/5
TrustpilotPerfect service
My partner and I were looking for a property in Norwich. We went through a lot of agencies but Watson was brilliant. We received professional service from Tom and Aaron. They were responsive, answered all our questions and were always polite and reliable.Looking forward to future cooperation.
Thank you for your fantastic feedback. We really do appreciate you taking the time to post your comments online!
3/5
TrustpilotVery good service but generic report
Very good service in terms of timings to arrange a survey. However, quite underwhelmed by the report itself. We paid for a Level 3 RICS Full Building Survey. The survey was ready in less than 24 hours which we thought was very quick for a 64-page document. Upon reading however, it was apparent that it followed quite a generic tone / template and was very beige with its guidance. The report was filled with a lot of explanatory information about the property, which was obvious to see prior to the visit. Furthermore it offered a lot of “cannot comment” due to reasons such as inability to access certain areas or without further information etc. We felt overall that we paid for a template with a few pictures of the property thrown in for good measure.
Thank you for your feedback and for taking time to rate our services. We are pleased to have provided you with good service. You requested an RICS Level 3 Building Survey. This report will identify risks and provide an assessment of the structure and condition of the property subject to industry standards and based on what we are able to inspect and access on the day. We are disappointed if the report did not meet your needs and you may have valued our bespoke survey product to support your expectations or you may have wished to discuss your report with the surveyor in addressing any concerns. If we can offer any additional help on this, we would be pleased to provide further support. Thank you.
5/5
TrustpilotFrom a recommendation I would highly recommend
Great and professional service. Being non technical the report written used easy to understand language and the next steps.
Thank you for your fantastic feedback, Fiona. We really appreciate you taking the time to post your comments.
5/5
TrustpilotI used watsons for my survey on a…property we are buying
I used watsons for my survey on a property I am buying.very happy with service,easy to use for booking & paying,got a email with the appointment date & after appointment & when the report wld be through.got my report the next day & very happy with my result & the service,wld highly recommend the service .
Thank you Wendy. Your recommendation is really appreciated!
5/5
TrustpilotSpeedy and thorough report
Great communication, booked survey really quickly and report back within days.
Thank you, Madison. We really appreciate your feedback.
5/5
TrustpilotVery straightforward process
Very straightforward process from start to finish.
Thank you for taking the time to post your comments about your experience with us. We really appreciate your feedback.
5/5
TrustpilotHonest and in-depth feedback
Honest and in-depth feedback. Easy to discuss the report too
Thank you for posting you comments, Andrew. We appreciate it.
5/5
TrustpilotTop notch!!
Quick, efficient service!!
Thank you for taking the time to post your comments, Jake. We really appreciate it.
5/5
TrustpilotGreat overall experience
They were great. Everything went smoothly and the information provided was helpfull.
Great feedback, thanks Julian!
5/5
TrustpilotGreat
Very responsive. Thorough survey. Amber was great.
Thank you for your feedback, Rebecca. Much appreciated.
5/5
TrustpilotThe survey was carried out on the due…
The survey was carried out on the due date and was most helpful and informative.
Thank you for your feedback, Louise. Much appreciated.
5/5
TrustpilotExcellent service and good price
Very efficient service from start to end. Kept us informed every step of the way including a call to discuss the main findings of the survey before the report was completed. Report (Level 2) was extremely comprehensive and easy to understand. Very quick turnaround. All in all, an excellent experience.
Fantastic feedback, Louise. Much appreciated.
5/5
TrustpilotGreat service from this surveyor.
Great service from this surveyor.Competitive price. Booked in really quickly. Report was produced on the same day as the survey was carried out.Would use again, and would definitely recommend.
Thank you for taking the time to post your feedback, Wendy! Your recommendation is also much appreciated :)
4/5
TrustpilotGreat experience for a first time…
Great experience for a first time buyer. Example report was very detailed, so that I could get a feel for what to expect. Level 2 survey was priced at £500 which I felt was very reasonable, and was well worth the money as it revealed a couple of problems that we hadn't seen when viewing the property.Our survey was completed very quickly too, we were pleasantly surprised with the turnaround time.Only minor thing is that we were under the impression that a valuation of the property would be included in the level 2 report, but in the end it was an additional charge. The valuation and survey are presented as a single item on the website, and we perhaps didn't read the fine print as well as we should have.All in all great work, and gave us some fantastic peace of mind for our purchase.
Thank you for your feedback Jamie. We appreciate you taking the time to leave your comments. We will follow up and look at the website.
3/5
TrustpilotSurvey
The report was completed quickly and the surveyor spoke to us prior to visiting the property to see if we had any particular concerns. When the report was sent to us there appeared to be conflicting information in two of the sections. It would have been helpful if the report stated where some of the issues found were located within the property. I had a number of questions which I emailed and these were answered quickly by the surveyor. In the response they apologised for the conflicting information and corrected the part which was incorrect. They also suggested how to remedy one of the issues which I would suggest should have been included in the original report as it would have been very helpful.
Thank you for your constructive feedback, Stephen. We appreciate you taking the time to leave your comments.
5/5
TrustpilotWould use again and again and again!
So quick and informative from start to finish. They did not try and sell me a Level 3 just to make money, which I've had before and instead insisted I only needed a Level 2 (which i knew anyways). The survey took place exactly 1 week after booking and I received my report on the same day. I got to mention things to them to look out for during their survey that I had noticed when viewing the property and they flagged those up in the report for me. So quick, so easy, would 100% use again.
Thank you for taking the time to post your comments, we really appreciate it.
5/5
TrustpilotForever flat (Hopefully)
Looking for property in the area and although where I have chosen is only 6 years old I listened to the advice of one of the team surveyors and had a RIC2 done The result was great and report was easy to read and understand. I am hoping to Exchange on what is hopefully my forever flat this month.
Great feedback, Karen. Thank you for taking the time to post your comments!
5/5
TrustpilotExcellent service
Excellent communication
Thank you for taking the time to post your feedback, Daryl. We really appreciate your comments, it and will ensure they are passed on to Christine directly.
5/5
TrustpilotGreat and swift service
Great and swift service. Level 2 homebuyer survey booked, very thorough report received the day after the survey. Everything done digitally which aided the speed and ease of service - online progress tracker also very useful! Would definitely use again in the future.
Fantastic feedback, Alex. Thank you! Much appreciated :)
5/5
TrustpilotVery quick and efficient service
Very quick and efficient service. From initial contact to sending the report within 2 days of survey being completed. Pleased with the service.
5/5
TrustpilotOnline booking was super easy
Online booking was super easy. Valuation was received quickly. Overall very good experience
Thank you for taking the time to post your comments, Roxa. We really appreciate it :)
2/5
TrustpilotWhen I spoke with the office before the…
When I spoke with the office before the survey I was concerned that the property had some cracks and I was advised to go for the level 3 most expensive survey as this would provide the information needed. However it simply said get structural engineer in and offered no information. Waste of money.
We apologise for any inconvenience you may have experienced with our services. Ensuring our customers' satisfaction is always our top priority at Watsons, and we regret that we fell short of meeting your expectations. After carefully considering your feedback, we would like to offer you the opportunity to connect with one of our team members for a discussion. If this would be helpful to you, please respond to this message, and we will coordinate a convenient date and time for you.
5/5
TrustpilotThorough and supportive company
Had a RICS Level 2 report conducted and James was very nice & answered all my questions. The report came back very quickly. Would reccomend!
Thank you for taking the time to post your feedback, Katherine, and your recommendation! We really appreciate it :)
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Period and Prestige's Norwich office has 468 reviews across 1 platform: 468 on Trustpilot.
Period and Prestige Norwich is rated 4.6 out of 5 across all 468 reviews.
Period and Prestige Norwich, Meridian Way, Norwich, NR7 0TA.
