5/5
TrustpilotPrompt
Prompt, professional, and client focused
Agent replied · 22 September 2026
Great feedback, thank you Blake!
Trusted Agent profile · Norwich
Period and Prestige Norwich reviews
★★★★★
468 reviews across 1 platform
Meridian Way, Norwich, NR7 0TA
Period and Prestige's office in Norwich, at Meridian Way, is rated 4.6 out of 5 across 468 reviews on 1 platform.
Reviews
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotA very thorough report on our level 2…
A very thorough report on our level 2 homebuyer survey with great communication throughout. Really pleased with the while experience. Would absolutely recommend to others
Agent replied · 27 May 2026
Thank you for your recommendation, Andy. Appreciate your feedback!
5/5
TrustpilotFast service
Easy to book. Was always kept informed with what was happening so great communication. Had the report 2 days after the survey was carried out. Super fast experience and would definitely recommend.
Agent replied · 16 June 2024
Great feedback, many thanks for posting! We really appreciate your comments!
5/5
TrustpilotVery swift response times
Very swift response times. Our survey was booked in promptly and well communicated throughout. The survey itself was detailed and informative.
Agent replied · 27 May 2026
Great feedback, Louise. Really appreciate it.
5/5
TrustpilotExcellent service from start to finish
Excellent service from start to finish. The report was delivered very quickly, competitively priced, and clearly highlighted everything I needed to know in an easy-to-understand way. Would definitely recommend.
Agent replied · 21 March 2026
Thank you for taking the time to post your feedback, Jenny. We really appreciate the recommendation too.
5/5
TrustpilotA seamless process from instruction to…
A seamless process from instruction to the inspection to the report. The report is comprehensive and was completed within two days of the survey being carried out.
Agent replied · 21 March 2026
Great feedback, David. Thank you for posting. We really appreciate it.
5/5
TrustpilotRICS 2 Survey
Fast, easy and very professional service. Used to conduct a RICS Level 2 survey. Report arrived 3 days after inspection. Very thorough with highlighted areas for actions.
Agent replied · 21 March 2026
Thank you for taking the time to post your feedback, Mr. Brough. We really appreciate your comments.
5/5
TrustpilotReally prompt and helpful service
I received a quick response to my initial enquiry, and the process of arranging the survey was really simple. The survey was arranged promptly via my Estate Agent and I expected to get the written report back within a week to ten days, but I got it back the next working day, which was brilliant. I would definitely recommend using them. Emily was really helpful.
Agent replied · 16 June 2024
Thank you for taking the time to post your feedback Deborah!
1/5
TrustpilotAn unsatisfied customer.
Your surveyor could not open the manhole cover to inspect the drains, told me that the corrugated roofing sheet may contain asbestos ( I had told him that this was my concern before the survey - so your survey added nothing to my knowledge). In the kitchen there were ceiling tiles that might have been polystyrene - by which I believe they meant expanded polystyrene: I reached up to the low point of the ceiling and touching the tiles indicated that they were not of expanded polystyrene. The surveyor also found some damp, but did not indicate where in the house it was.Verdict: a waste of my money and time
Agent replied · 23 August 2024
Thank you for your feedback. Unfortunately, for a RICS Level 2 Survey, you only receive a high-level overview of the property. I think in this instance your expectations have exceeded the standards of the product.In response to your comments, please note as below: It is not uncommon for manhole covers to be rusted into place or covered with heavy objects. In this case we recommended a specialist CCTV camera survey from a drainage contractor.We also identified the corrugated asbestos roof sheets in the report. I cannot confirm asbestos content without a laboratory test, which was also recommended. We also identified polystyrene ceiling tiles in the report, and provided a condition rating and advised accordingly. In light of the damp, we provided the relevant advice by way of specialist advice or treatment. We do not within a level 2 survey provide specifics as to which individual wall(s) may or may not be damp. If you would like to discuss this further with a member of our team, please email survey@watsons-property.co.uk and we can arrange a suitable date and time. We will be more than happy to discuss your concerns.
5/5
TrustpilotReally good very informative quick…
Really good very informative quick response for any questions well worth the price found a number of issues that need addressing
Agent replied · 27 May 2026
Thank you for your feedback, Colin. Much appreciated.
5/5
TrustpilotBrilliant in depth survey
Brilliant in depth survey, communication from start to finish was great too. Portal easy to use.
Agent replied · 27 May 2026
Great feedback, Emily. Thank you for taking the time to post!
5/5
TrustpilotAll good but ask about timescales
Used a comparison site for a survey quote this company best value. This was followed up by a phone call from the company. Sample report sent via email. Booked survey seemed like a lengthy time between booking and survey taking place over 2 weeks but went ahead anyway. From survey to receiving report 5 to 10 days. But after an email to the company they did get report to me within 5 days. Detailed report was useful in making decision to buy property. Would I use again? YES Positives, ease of booking, price, communication, standard of report, got what I paid forNegative or not so good. Only one timescales booking of survey to time survey completed and upto 10 for report delivery. But maybe this is the same for all companies. A good 9/10 thank you
Agent replied · 16 June 2024
Thank you for your detailed feedback, Jon. We appreciate you taking the time and also for the 5-stars! We tend to be fully booked two to three weeks in advance during really busy periods, so unless there are free slots in your area a two week wait can happen. An option here is to be on standby for a cancellation slot. However, we are pleased you went ahead with us and are happy with the results.
5/5
TrustpilotI’m we was very happy with the service…
I’m we was very happy with the service it was carried out & I was sent the report really quickly
Agent replied · 27 May 2026
Thank you for your feedback, Amanda. Much appreciated.
5/5
TrustpilotGreat service
Great service in arranging a speedy survey and a comprehensive report also received in good time.
Agent replied · 27 May 2026
Thank you for taking the time to post, David. Much appreciated.
5/5
TrustpilotThank you Ian
Ian was fantastic, really quick turnaround - and spent a while on the phone explaining the findings to me. I feel a lot more reassured having spoken, thank you.
Agent replied · 23 August 2024
Great comments, thank you for taking the time to post Bobby!
5/5
TrustpilotThe ease of service and communication…
The ease of service and communication was great! Report was thorough and had absolutely no issues at all! On top of all that, it was the cheapest quote so I was VERY happy!
Agent replied · 16 June 2024
Great feedback. thank you Matt :)
1/5
TrustpilotUnhelpful and useless service
Unhelpful and useless service. Very defensive in communication. I don't believe they wish to take any responsibility in the home surveying process. I would not recommend using this company if purchasing a home.
Agent replied · 24 December 2025
Hi Rachel, apologies for your experience with us. Please can you provide us with more information so we can identify you our end? Reference? Full name or email? A request was sent via Trustpilot for this information a week ago.
5/5
TrustpilotExcellent Survey and Great Communication
Watson’s Chartered Surveyors provided a very in-depth survey to the house my partner and I are purchasing. The communication was great throughout the sale. Would highly recommend Watson’s to anyone who’s looking for a Level 2 Home Buyers Survey.
Agent replied · 16 June 2024
Fantastic feedback, Gemma. Thank you for taking the time to post your comments, and for the recommendation! Much appreciated :)
5/5
TrustpilotSmooth experience, great communication
It was all a very smooth experience, and there was always someone available to talk, even if it was to take a message and get back to me. Getting a quote and then getting set up with them was done online and via email. I got the Estate Agent's contact info to them via email so they could book the date of the survey. I got access to their portal, which told me the date of the survey and allowed me to upload documents I thought might be useful to the surveyor. The survey report was produced pretty quickly, and I got an email notification when it was available on the portal. When I had questions, I called, left a voice message, got a call back that they're getting the answers, and got a call back from the surveyor the same day to answer my questions. It went really well!
Agent replied · 16 June 2024
Fantastic feedback, Marie. We really appreciate you taking the time to leave these comments :)
5/5
TrustpilotVery thorough and comprehensive.
What a very well written and comprehensive survey. Everything was well explained and easy to read. They were very helpful when I followed up with some questions. Very polite and super friendly when I spoke to them.
Agent replied · 16 June 2024
Thank you for taking the time to post your fantastic feedback, Mark. We really appreciate it and so glad you've had a great experience with us.
1/5
TrustpilotIt feels like the snagging survey we…
It feels like the snagging survey we commissioned was a complete waste of money.No problems were reported in the survey and yet within a short space of time we have discovered countless problems that were not picked up. They include a gaping seal around a prominent window, lights and extractors that don't work, a radiator thermostat that came off in our hand when we tried to adjust it, taps fitted the wrong way round, a hob that didn't work due to faulty wiring, cracks in the bath that led to water leaking through the ceiling below ....
Agent replied · 16 June 2024
It is disheartening to learn of the challenges you have faced, particularly considering the time period that has elapsed since the completion of the snagging survey in October 2023. We are concerned that we have not received any formal complaint from you regarding this matter other than this online review, as we would want to fully investigate and understand your concerns. We empathise with the frustrations you have experienced and offer our apologies for any inconvenience caused. Please don't hesitate to reach out to us if you'd like to discuss this further.
5/5
TrustpilotVery helpful on the phone
Very helpful on the phone. And the house check was very informative and back to me within days
Agent replied · 27 May 2026
Thank you for the 5 stars, Debbie. Much appreciated.
1/5
TrustpilotPictures are lies
Pictures are lies, he lies, also will illegally send your deposit to the landlord not the 3rd party by law. Please anyone reading this go anywhere but here , you will regret it.
5/5
TrustpilotGreat and Quick Service
Answered to my enquiry very quickly, arranging visit within days, and report sent to me just a few days later.
Agent replied · 21 March 2026
Thank you for leaving this lovely review. We will be sure to pass this onto the team.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Period and Prestige Norwich
How many reviews does Period and Prestige Norwich have?
Period and Prestige's Norwich office has 468 reviews across 1 platform: 468 on Trustpilot.
What is Period and Prestige Norwich's rating?
Period and Prestige Norwich is rated 4.6 out of 5 across all 468 reviews.
Where is Period and Prestige's Norwich office?
Period and Prestige Norwich, Meridian Way, Norwich, NR7 0TA.
