Period and Prestige Norwich reviews

★★★★★ 5/5

Trustpilot

Profession speedy service!

Can’t fault the service received. Enquired about a level 2 homebuyers report on the Tuesday. Booked and paid for it on the Wednesday. Survey was done at the property on Friday morning!Monday lunchtime I was called by the surveyor to go through the findings with me. Very professional and reasonably priced. Would recommend!

Laura · 21 February 2024

★★★★★ 4/5

Trustpilot

Swift response to communications

Swift response to communications, detailed report provided allowing me to deal quickly with issues highlighted from the survey.

Mr · 24 August 2026

★★★★★ 5/5

Trustpilot

Great communication

Joe got in touch with me the same day of my enquiry and forwarded all the information I would need! He was prompt with his replies and made the whole process hassle free.

MGB · 9 May 2026

★★★★★ 5/5

Trustpilot

Quick & Efficient

Peter was so helpful and efficient, our report was done the same day of our inspection which really made the process so much smoother! Customer service were also very quick to reply and helped me with any questions I had! Highly recommend!

Fiorella · 19 August 2024

★★★★★ 5/5

Trustpilot

Thorough and concise.

A thorough, concise report helped us communicate urgent issues to our vendor, resulting in a discount.

Trevor · 29 August 2026

★★★★★ 5/5

Trustpilot

Helpful and prompt

Helpful and prompt. Joe was very responsive, and helped facilitating a call back from the surveyor for some follow up questions, after reciving the report. Would recomend them. Price is also cheaper then other surveyors out there .

Sz · 15 September 2024

★★★★★ 1/5

Trustpilot

Terrible service

I used Watson back in early 2020 to find a tenant, only to find out after not stop aggravation and anti social behavior that said tenant had been evicted before before prior to signing up with me. Watson’s tried to fob me off blaming the referencing agency however my contract was with Watson’s and the responsibility lays with them to insure property and vigilant referencing. The result was in the end I had to evict the tenant who inflicted £11,600.00 worth of damages. I received no reimbursement or compensation from Watson and the service I paid for was worthless.

Michael · 11 December 2024

★★★★★ 5/5

Trustpilot

Comprehensive survey delivered promptly

Comprehensive survey delivered promptly with all areas of the house covered in detail. Good value.

Mr · 18 August 2026

★★★★★ 5/5

Trustpilot

The team was very helpful and quick…

The team was very helpful and quick with the process. The report was very in depth and it only took 2 days for the surveyor to give it to us! The report was well presented and easy to understand 👍🏽

Customer · 13 February 2026

★★★★★ 5/5

Trustpilot

Super helpful and easy to use

Super quick to book with the different levels of survey clearly explained and quoted for so I could make a choice on which to go for. A member of the team followed up to see if there were any specific concerns I wanted checked and passed this info to my surveyor. They also managed to move the date of my survey forward when they had a cancellation and got the full report to me within 7 days. Excellent service

Heather · 9 December 2024

★★★★★ 4/5

Trustpilot

Satisfactory service

Used both email and e-platform to communicate with us. Quick turnaround time. Survey report (level 2) was available in one day after the survey was done.

Betty · 19 May 2026

★★★★★ 1/5

Trustpilot

Not what I paid for !

They could not gain access to examine drains, stating I should pay for camera inspection !!. But more importantly, my Solicitor's searches with local council showed a ' possible ' Rail Link extension from Cambridge, which I am finding difficult to investigate. The Surveyor stated " They couldn't comment! ", which I find incredible, given it's within the remit of Public Information and I would assume Local Surveyors have their fingers on the pulse ! . Otherwise - report was sufficient !

JS · 2 November 2024

★★★★★ 2/5

Trustpilot

Don't be gullible

I have no problem in the booking and the cost was as ridiculous as any other regarding surveys. My issue is the time taken, about an hour, and the equipment used, binoculars, tape and damp meter.My report was not full and to the point, most of the report does not go into any issues, its all no worries at present. I was a builder for 30 years plus and tested a few areas to be checked by the surveyor, well within the remit of him/her and never had an answer to any of them. Recommended by the estate agent of the seller also. Very poor service and no want to speak to you once completed. Not a complete report but when/if I find a problem the relevant body will know of it

Bibsy · 24 October 2024

★★★★★ 1/5

Trustpilot

Not worth the money!

Not worth the money!Absolutely not what we paid for, incorrect report that could have cost us hundreds in investigation fees. All it needed was the surveyor to look and use their eyes. A supposedly dangerous boiler was just one of the many things on the list; yet it was brand new with complete registration and service history attached to the actual boiler! However, apparently, no certification existed. I would question if they went to the correct house.Upon questioning this politely, with the list of others things that were clearly incorrect; all I received was a screenshot of the report I was stating was incorrect. After questioning again, I received an email suggesting I go and collect all of the certificates from the homeowner, and send them over to be verified. After I explained, this is what I paid them to do originally, all I got was the list of the complaints procedure.Finally, after submitting a formal complaint, I received an email stating they do not believe that they were wrong and that it would not be taken any further.In my opinion, it was the biggest waste of time and money, with a standardised response, and no qualifications to do anything.Poor customer service, and workmanship. Could cost people hundreds for no reason.

Alycia · 7 October 2024

★★★★★ 5/5

Trustpilot

Great experience

Great customer service, Lee addressed our concerns quickly and efficiently. Our survey report was thorough and the follow up call with Steven was very helpful. I wouldn’t hesitate to recommend Steven and the Watson’s team to anyone needing a survey on an old property

Customer · 4 March 2024

★★★★★ 5/5

Trustpilot

Helpful & informative report

Very through report which gave me a lot of information useful when considering buying an older property. Written in clear English and I liked the indications as to which areas carried risk and needed urgent attention.

Elizabeth · 11 February 2026

★★★★★ 5/5

Trustpilot

Fantastic results, good communication, and competitive prices

The process was extremely easy, a quick phone call to discuss options and recommendations, an example survey, payment online, and a phone call before the survey to confirm any specific details I'd like to be inspected and checked, which was much appreciated.For the survey itself, I recieved a comprehensive report about much of the house, and a few relevant recommendations for further inspections by specialists. I'm much more confident in my house purchase, and I can't say a bad thing about them.Thank you!

Antony · 1 October 2024

★★★★★ 5/5

Trustpilot

Personal service...priceless!

A telephone call with Dave Watson made the surveying process simple and stress free. I had lot's of questions and found Mr Watson to be very patient and reassuring. I asked for another service which i later did not need and was promptly refunded.

Alethea · 18 February 2024

★★★★★ 5/5

Trustpilot

A nice easy process

A nice easy process with an exceptionally quick turnaround.

Darren · 19 August 2026

★★★★★ 3/5

Trustpilot

Very slow service

Very slow service, tiny images of items around property. Had to call to get survey sent on 8th day on a 5-7 day service, avoid

Chris · 28 April 2026

★★★★★ 3/5

Trustpilot

Thorough in terms of areas mentioned

Thorough in terms of areas mentioned, but a lot more copy and paste and seemingly legal covering rather than bespoke and honest advice. Disappointed to have paid extra for an expert valuation as again was very generic and only a line or two long. Overall I think the cost compared to what I've learned is not good value for money and had no more detail than that which an average person could gather.

Leigh · 22 December 2024

★★★★★ 1/5

Trustpilot

Zero Value Report

Asked them to make a survey so I can have a Peace of mind on the property I am about to buyThe report came back saying pretty much the following:Looking good, but you need a specialist to check Looking bad but..... it might be good as we don't have The certificateThat happened pretty much with every aspect of the houseThe survey was of zero value!!On the top they havent checked the :water pressurebeen in the loftthey didnt bother to check at all.... they just had a quick look as produced a standard report that has absolutely no value to a buyer.i was about to forgive their incopetanse and the fact that they didnt care so i sent them to review some images from the loft that they didnt botherto get in and survey but i did manage to access!!They refused to comment on the pictures.Not only they havent done their job but they dont give any advice on the picturesi took for them.....very very direspectful!you dont want to work with these people!!i feel like it was a total waste of money and i dont recomend them to the slightest.

Sarandis · 6 September 2024

★★★★★ 5/5

Trustpilot

Great experience

Really happy with this company, brilliant service, really competitive quote. Didn’t hound me after I’d asked for a quotation! And speedy turn around of report. Would really recommend.

Katie · 1 April 2026

★★★★★ 5/5

Trustpilot

Great service!

Overall great service!

Lorna · 21 September 2026