Trusted Agent profile · Norwich
★★★★★
468 reviews across 1 platform
Meridian Way, Norwich, NR7 0TA
Period and Prestige's office in Norwich, at Meridian Way, is rated 4.6 out of 5 across 468 reviews on 1 platform.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
TrustpilotLevel 3 Survey - 5 star service
Excellent pre and post survey service. In addition, great customer service from Administration team.
Thank you for taking the time to post your detailed comments, Ian. We really appreciate the feedback.
5/5
TrustpilotSurvey Norwich
Survey was thorough, competitive price, and the surveyor went to the trouble of answering specific questions about the property. Thanks very much!
Thank you for taking the time to provide you with your comments, David. We really appreciate it :)
5/5
TrustpilotGreat
Great , quick service, very friendly and a really good price
Thank you for your feedback, Sonia! Much apprecisated.
5/5
TrustpilotThe report was so detailed
The report was so detailed, would use them again.
Thank you for your comments, Christina. Much appreciated.
2/5
TrustpilotOdd and untrustworthy
We got a quote, after multiple phonecalls and emails trying to push the service on us. We signed terms and conditions etc. and just had one question about pay terms, as we wanted to add on another service, before paying. Only to be told that they no longer cover the city we are buying in, with everything cancelled and no explanation, only 24 hours after first being hassled by them. Seemed very odd and untrustworthy!
We can only apologise for this. Due to circumstances out of our control, all of a sudden we no longer had a surveyor operating within your area. We apologise for not being more sensitive to your booking and you at least deserved an explanation upon cancellation. Please accept our sincere apologies on this matter.
5/5
TrustpilotRICS Level 3 Survey
Excellent service, promptly delivered and comprehensive. Very clear report with informative and relevant content, both written and imagery.
Thank you for your feedback, John. We appreciate you taking the time to post your comments. Much appreciated.
5/5
TrustpilotProfessional & efficient service…
Professional & efficient service throughout the whole process from initial enquiry to receipt of the survey report.
Thank you for your feedback, Julie. Much appreciated.
5/5
TrustpilotExcellent surveyors
Very good price , surveyors report was excellent by James Price, had an issue with garage roof, phoned up James he gave me advice and sent over photos , have now had that looked into by a roofer , I found the company very professional and easy communication would recommend them to anyone who want a good surveyors report .
Great feedback, thank you Dale. Much appreciated.
3/5
TrustpilotThe report was speedily completed on…
The report was speedily completed on the same day after the inspection was taken, but with wrong information provided. They actually told me that it took around 5 business days to have the report completed which I think is pretty reasonable. But the speedily received report makes me feel too unsecured, besides the error I found, I really don’t know whether other information inside the report belongs to my property. But money was paid already , report was received already, I can just say, how unlucky I am.
Thank you for your feedback. To reasonably manage expectations from all our customers, we advise up to 3-5 working days for Level 2 surveys. We only advise this as a worst-case scenario and will of course endeavour to return your report to you as soon as possible so we don’t hold up your sale. Apologies, we can see you highlighted an inconsistency within your report, but this has been reviewed and rectified by the surveyor directly. Please do not hesitate to contact us should you wish to discuss any queries further.
5/5
TrustpilotEfficient
Very efficient and speedy, and a thorough survey. I was very satisfied
Thank you for your comments, Lucy! We really appreciate your feedback.
5/5
TrustpilotProfessional service
Good booking system. Comprwhensive survey document, would recommend.
Thank you for your feedback, Mark. Much appreciated.
5/5
TrustpilotService
They've provided excellent details of the property that I am looking for.
Thank you for the 5 stars, Jun. Much appreciated.
5/5
TrustpilotGood company for your needs
Everything was easy regards survey being booked, survey booking, survey being completed and receiving the survey
Thank you Anthony & Lesley for taking the time to post your feedback. Much appreciated.
5/5
TrustpilotGreat service to use!
Really fast and easy to use their site. Everything was very clear from the outset so I had realistic expectations of time scales etc. Amazing service!
Great comments, Monique. Thank you for taking the time to post your feedback. Much appreciated!
2/5
TrustpilotPoor report
We felt it was a poor report that lacked details and contained mistakes ( eg incorrectly identify the property as cavity wall when it was not) We ended up getting a second report that was half the price but contained twice as much detail from a different company this was at our expense. The report was basically a list of things that may or not be wrong with the property. With no cause or possible solutions.
Dear Cassandra, thank you for taking the time to provide your feedback and for giving us the opportunity to address your concerns previously too. We are genuinely disappointed to hear that our response did not explain or position your expectations. Our team takes all feedback seriously, and we strive to ensure that every customer's experience is a positive one. While we may hold different perspectives on the matter discussed, we respect your viewpoint and acknowledge your feelings towards the situation.
5/5
TrustpilotAn excellent service.
This was a friendly, polite and professional company. The process of arranging the survey was straight forward with clear explanations of the levels. The price was competitive and my survey was booked within 10 working days. My comprehensive yet clear report then came through on the 6th working day following the survey. I had clear communication with the company on both phone and email though they worked with the estate agents to arrange access to the property and updated me prior and following their attendance.
Great feedback, Howard. Thank you for taking the time to post your comments. Glad you had such a positive experience with us! Much appreciated.
3/5
TrustpilotQuite slow
The survey was delayed by several weeks due to illness which is totally understandable and unavoidable. However, it then took 12 working days to get the report when the company had stated 5-10. I realise they may be busy at times but I had hoped that due to the initial delay, they would do their best to get the report written quickly. It took a number of emails and phone calls on my part to chase the report, which was quite frustrating.
Thank you for taking the time to provide us with your constructive feedback.Please accept our sincere apologies for any inconvenience you may have experienced in respect to our survey services.At Watsons, we always take pride in ensuring our customer’s satisfaction. Unfortunately, this time round we did not meet your, or our own, expectations.
5/5
TrustpilotResponsive and professional.
Dave was responsive and professional in any communication, he was able to fit my survey in with very short notice in the busy schedule of the company.Extremely happy with the service and the price, recommended.
Thank you for taking the time to post, Luca. We really appreciate it.
5/5
TrustpilotGood service
Detailed report. Picked up things that were then subsequently sorted by our builders. Took photos which we could then send to them to prove what needed doing and where. Quick turnaround. Very happy
Great feedback, Ryan. Thank you for taking the time to post your comments. Much appreciated.
2/5
TrustpilotPaid for house survey and the report…
Paid for house survey and the report came back with incorrect photos. Was corrected.
Thank you for posting your feedback, Darren. We sincerely apologise again for the report error.
5/5
TrustpilotReally professional and good booking…
Really professional and good booking process
Thank you for post your feedback, Amy. Much appreciated.
5/5
TrustpilotGreat service
The whole process from start to finish was smooth and painless. We received the report the same day the survey had been carried out, which was totally unexpected. The vendors of the property hadn't granted access to a couple of things so we would have needed to rebook a second visit to finish the last part of the survey but we decided not to do this as the vendor was rather obstinate about the findings so we will most likely withdraw our offer, which means we've probably dodged a bullet on this one! James, our surveyor, was really helpful in patiently talking us through the findings to ensure that we understood everything. Overall, a positive experience and we will use their services again if buying in the same area in the future.
Fantastic feedback, thank you so much!
1/5
TrustpilotDo not use made false witness report…Do not use
Do not use made false witness report said property had depreciation of £30,000 but only need decorating.Values a Barn at planning prices with no LDC or outline planning. had no evidence to back up witness report.Refused to discuss the report.Clearly your reply is not denying the above and just using an excuse to not engage.
Thank you for your feedback. Unfortunately, as already discussed you are not our client, and therefore we are unable to pass on information contained in private reports.
1/5
TrustpilotDon’t do a level 3. Waste of money
We had a level 3 survey. Here’s what was missed:-Spray foam insulation in the loft making the house unmortgagableDamp on the entrance hall meaning Damp in 3 bedrooms Mould around windows due to damp When we complained they said that due to obstacles they couldn’t move they didn’t check the loft. The actual loft space was inside a wardrobe and the spray foam was everywhere. Such a waste of money for a level 3 survey
Thank you for taking the time to provide us with your feedback. We deeply value our customer relationships and are committed to providing the highest level of service, simply because our customers deserve the very best. Upon thorough review of your feedback comments, we offer you the opportunity to chat with one of our team to discuss this matter further. If this would be of benefit to you, please email: survey@watsons-property.co.uk and we can arrange a suitable day/time to discuss.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Period and Prestige's Norwich office has 468 reviews across 1 platform: 468 on Trustpilot.
Period and Prestige Norwich is rated 4.6 out of 5 across all 468 reviews.
Period and Prestige Norwich, Meridian Way, Norwich, NR7 0TA.
