Trusted Agent profile · Norwich
Verified
★★★★★
253 reviews across 2 platforms
7 Broadland Court, Wherry Road, Norwich, NR1 1UN
Part of Northwood, see every office.
Northwood's office in Norwich, at 7 Broadland Court, is rated 4.3 out of 5 across 253 reviews on two platforms, including 237 Google reviews rated 4.4.
Every review we hold for the Norwich office, from every platform, shown as written. First names only.
5/5
GoogleThey’ve managed my property for a number of years and been professional, friendly, knowledgeable and given a great service. And dealing with the same person throughout has been invaluable and given peace of mind that it’s being dealt with personally. They also dealt with the sale and again we’re knowledgeable and helpful dealing with that too. Very happy with the level of service overall.PositiveResponsiveness, Professionalism
5/5
GoogleGreat and honest lettings agency, never trouble with Northwood, everything that was ever brought up was sorted out with urgency, even followed up on suggestions i.e. upgrading windows etc. Always up to date on inspections aswell. And the best part, i've got my whole deposit back. Would definetely go to them again. Thank you Northwood team.
5/5
GoogleI recently purchased a property from Northwood and found Danny and all of the team to be friendly, helpful and professional at all times. Many thanks for a smooth stress free experience even during the covid crisis
Thank you for your review
5/5
GoogleStayed in a property let by Northwood for the last 18 months. Any and all maintenance issues were sorted quickly, without quibble or complaint. Checkout/Check in went as smoothly as could be expected. All in all, a good experience.
Thank you for your review
5/5
GoogleWe instructed Northwood to sell our property. Within days it had sold to a cash buyer very close to the asking price. Unfortunately this fell through but due to good communication with the other existing bidders we was able to secure a new buyer within 24 hours. Very friendly and prompt service from Northwood. Thank you so much for making it so easy to sell our home.PositiveValue
5/5
GoogleGreat, stress-free, and prompt customer service when assistance or repairs were needed.
5/5
Googleone of the best agencies I've worked with! Very responsive and reliable!
5/5
GoogleExcellent service by all members of staff, would not hesitate to recommend Northwood Norwich!!!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleGreat service. I had flat from Northwood for 4 years. Communication with the team was absolutely brilliant. Handover they keys went smooth and easy. Could be more happy. Thank you very much to the team. K.W.
Thank you for the review
5/5
GoogleI was renting a property through Northwood for just under 2 years, I felt that they were very professional and I never had any problems with them. Would go through them again, and would also recommend.
Thank you jessica
4/5
GoogleI rented a property for 12 months through Northwood and they were always very helpful with answering any queries or offering advice for any property issues. Friendly service and I would rent through Northwood again.
Thank you Laura
1/5
GoogleNo response, gave up sending messages and calling leaving messages, never once returned my calls or emails. Both my partner and me tried many times.NegativeResponsiveness, Professionalism
Good morning, Thank you for your feedback. All emails, property enquiries and telephone voicemails are dealt with on a daily basis. All staff have emails available 24/7 via their mobile phones and home computers and the office phones are manned Monday - Friday between 9:30am - 5:30pm. We also have an out of hours answering service who make direct contact with the office via email and text to advise of any missed calls or enquiries so it is highly unusual for so many attempts via email and telephone to go unanswered. If you can email your full contact details to norwich@northwooduk.com we can look to investigate this further and endevour to assist in any property search you may have.
5/5
GoogleNorthwood Estate Agents Norwich offers an excellent, prompt and professional service, I would not hesitate to recommend this business to friends and family.
5/5
GoogleI rented a property for 3+ years through Northwood. They were always so helpful, kind and easy to contact if I needed too. Quick to help with any issues, a really great company.
5/5
GoogleDanny and his team are brilliant. Efficient and professional. Thanks for all you do
5/5
GoogleRented with Northwood as our agent for almost 3 years. Smooth process checking us in and also checking us out at the end of tenancy. We didn't have to many issues with the property which we rented but whenever we did contact Northwood they were always happy to help and did so in a timely manner.PositiveResponsiveness, Professionalism
5/5
Googlei've had great experience letting my property with Northwood. Always quick and responsive with my enquiries. Big thanks to all the teamPositiveResponsiveness, Quality, Professionalism
Thank you
5/5
GoogleI found the advice and help offered by Northwood really helpful, they helped to get me out of a muddle with awkward tenants. I highly recommend their services. Please take into account most bad reviews for these sort of companies are generally given by disgruntled tenants that disrespect the properties they are in.PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleExcellent agent. Communication always great. Highly recommended.
5/5
GoogleMy partner and I rented with Northwood for a couple of years. All of the staff were always polite and professional and any issues we had with the property were always swiftly dealt with.
4/5
GoogleAlways very friendly, either on the phone or in person. Respond very quickly to queries and sort any issues as soon as they can. Overall, great letting agents!
Thank you for the review
5/5
GoogleVery good people, they do their job properly and very easily to communicate. I recommend this.
5/5
GoogleVery welcoming and pleasant
5/5
GoogleThis agent has been my letting agent for several years, over this time they have always been responsive and helpful when I have had issues. Any time a contractor was required they made the appropriate arrangements in a quick and orderly manner, always allowing for flexibility around my work hours and personal commitments.PositiveResponsiveness
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
