Leaders Sales Norwich reviews

★★★★★ 4/5

Google

We found the letting process to be fairly straightforward. There were a lot of emails sent out, which were a little confusing, but Daniel Copsey was extremely helpful and always ready to assist and explain, either on the phone or in the office. A nice touch was the welcome pack which was handed to us with the keys.

Gill · 25 August 2023

★★★★★ 5/5

Google

What a fantastic service and experience it has been using Leaders at Norwich. From viewing the property and all along the way. Particular mention with regards to Tom Haskett who provided an outstanding service from great communication via the phone and email. The icing on the cake was the bag of goodies from them. Highly recommended. Thanks Tom.

Lee · 25 August 2023

★★★★★ 5/5

Google

We’ve had an amazing experience with Leaders Norwich. Everything from day 1 - including viewings, all communication, the move in experience - has been 10/10. Riley Fox has been absolutely fantastic - the best customer service and a polite gentleman. Definitely recommend Leaders for the best properties.

Jaison · 26 April 2024

★★★★★ 5/5

Google

Me and my friend had been trying to find the right place for months. Previously we had been ringing trying to organise house viewings but to no avail. I rang leaders and explained to them my situation. Straight away they were suggesting properties to me and sending me information about possible places to rent which met what I was looking for. I mainly dealt with Alex however when not available the other members of the team were just as helpful as he was. Alex, Has been amazing he listened to my needs and then helped me to find a place. He was very fast in his responses and put my interests truly to heart when assisting me with finding the right place for me.

My past experiences with other estate agents were not so good. When i discussed with them about potentially going to a house viewing they said that it was fully booked and when asking about other properties they might have they weren’t very useful. However, with leaders straight away they were sending me potential properties I might like which was so useful. The team at Leaders were so helpful at guiding me through the process, and replied quickly to any queries I had, something which I value a lot as it has been torture in the past trying to get a response from estate agents.PositiveResponsiveness, Quality, Professionalism, Value

Aidan · 24 October 2020

★★★★★ 5/5

Google

I called regarding property and… like the others it would not accept my dog however Ashleigh suggested a different property, sent me the link and when I said it was perfect, she got everything sorted! Honestly it was so easy and it took the stress out of finding a place to live! Thank you Ashleigh H. I couldn’t be happier with the experience and the property!PositiveResponsiveness, Quality, Professionalism, Value

Melanie · 25 August 2022

★★★★★ 1/5

Google

I ve chosen 1 star just because there isnt the option to choose 0 star If you are an honest person , stay away from this company!!!! They will ask you to write a review as soon as you go into the flat, but if u write it when u leave it u will defo change your idea. As soon as we went to see the flat Ashely "seemed" to be kind and professional, we mentioned her that the bulb in the bedroom was missing and she told " us no worries probably the previous tenant took it". After we left the flat they ve charged us 40 pound for this!!!! They have written in the inventory a wrong information saying that the bulb was there instead also the previous tenant told me that he took it because the Leaders one was not working. The flat was absolutely disgusting when we moved in and we had to spend our money for the cleaning. When we left , we cleaned the flat perfectly and they told us that " behind the door it was lightly dirty and there was a bit of limescale on the bottom of the tap" and they charged us also for this!!! I ve spoken with the previous tenant and they told us that they cleaned the flat with a Leader trusted cleaner and when they left they ve charged them with 150 pound saying that the flat was not cleaned properly. Are u kidding??? And honestly none of those 150 pounds was spent to clean the flat because when we moved in, it was full of webs and dust. We have also been from October to December with broken windows and we have been chasing Emma Meiring so many times about it. At the moment we agreed to give them for 90 pounds from our deposit because we don t want to waste our time with them anymore but they took from our deposit 115 pounds and Emma is not replying to our e mails! Shame on you Leaders! PLEASE ALL OF YOU, CHECK PERFECTLY THE INVENTORY BEFORE SIGNING THE FLAT CONTRACT AND MAKE LOADS OF PICTURES OF ALL THE FLAT BEFORE U MOVE IN EVEN BEHIND THE DOOR, CHECK ALL THE BULBS AND MAKE ALSO A VIDEO , BECAUSE THEY LL FIND A WAY TO CLAIM MONEY FROM U.NegativeResponsiveness, Quality, Professionalism, Value

Anna · 25 August 2020

★★★★★ 5/5

Google

Me and my partner were looking to rent a property in the local area. With all this COVID-19 stuff going on we were uncertain on how to approach the housing market at this difficult time. Luckily for us, Alex and Jack at Leaders Norwich were able to guide me and my wife through the whole process. Alex was especially great, he even went as far as showing us around properties out of working hours. I am really pleased with the overall level of service received by Alex and Jack!

Aiden · 25 August 2020

★★★★★ 5/5

Google

I went to Leaders for advice about renting my mother's house. The contact at Leaders was Thomas Haskett. From the start he was very helpful this was June of 2024. Over the next 5 Months he stayed in contact with advice on how to achieve getting it on the rental market. I'm pleased to say that today 28th of November 2024 our first rental moved in Thomas has made the whole experience easy to achieve what I set out to do at leaders.

Tony · 3 December 2024

★★★★★ 5/5

Google

I have been very pleased with the service we received from Leaders. We have been dealing with Thomas Haskett who has been extremely professional and approachable throughout our dealings. He has dealt with matters promptly and has always made my wife and I feel welcome despite all the frequent calls and emails with our anxieties. Thank you Tom, you are a credit to your office and profession.PositiveProfessionalism

Neale · 25 August 2022

★★★★★ 5/5

Google

The lettings department were very professional and informative helping me to find my first flat in Norwich. Everyone in the office was extremely friendly, particularly Thomas Haskett, who went above and beyond in helping us to view multiple properties in Norwich. I would highly recommend approaching Tom for any help and guidance finding a property!

Finola · 25 August 2023

★★★★★ 5/5

Google

My husband and I would just like to praise George Batley for all his efforts to make our lives much easier. George has gone out of his way to give us every assistance and nothing is to much trouble. We have been with Leaders many years but he has been the best person we have had looking after us. Many thanks George Steven and Glynis Watling

Glynis · 25 August 2022

★★★★★ 5/5

Google

We have rented the beautiful house in Norwich through Leaders agency.Leaders have been so nice and helpful during all our needed times .Overall good experience with them.Viki Dickens was our Manager and she is been helpful throughout our journey with leaders and quick response all the time. Would highly recommend Leaders .

Nandini · 29 October 2023

★★★★★ 5/5

Google

Daniel Copsey Was a fantastic staff, I want to appreciate all the efforts he put together for me to secure an apartment within my budget. He was so communicative all through the onboarding process. Nothing was left without him explaining and following with calls and email. Thank you Dan.

Margaret · 28 December 2023

★★★★★ 5/5

Google

Sam and Ross have been so helpful . Supported me in getting viewings and a property in very short space of time . Always respond emails and time and addressing all my questions

Lesley · 16 March 2026

★★★★★ 5/5

Google

Me and my partner would like to thank leaders for helping us with our first ever home together. Special thanks to Kimberley Loftus for assisting us with our first ever house move. She has be kind and patient with me. I would hugely recommend this company. They have been amazing throughout our tenancy.

Lucy · 25 August 2023

★★★★★ 5/5

Google

Great service by Sam went over and above a very helpful member of staff with great customer service

Foody · 16 April 2025

★★★★★ 5/5

Google

Update: My third house with leaders now…. Ashleigh was so amazing to deal with and dealt with everything efficiently and pleasantly. Couldn’t fault anything! Now moving into my second property with Leaders, it's clear they are the best agency out there, certainly that I have dealt with. Alex & Tom at the norwich branch have been amazing. Great guys to deal with. Thanks!

Nicole · 25 August 2022

★★★★★ 5/5

Google

Amy from leaders helped me and my parter with our house move, she was absolutely exceptional, she couldn’t have been more helpful if she tried! Thanks Amy

Maddy · 4 December 2024

★★★★★ 5/5

Google

I have found Leaders Norwich to be absolutely professional. Communication has been excellent and I was guided through the letting process at every stage. Daniel Copsey is an absolute star - I have no hesitation in singling him out for a special mention!

Ash · 26 February 2024

★★★★★ 5/5

Google

Me and my partner recently moved into our new home through Leaders. We were made to feel at ease during the whole process thanks to Alex, who kept us up to date with everything. He was very helpful, consistent and friendly. Even went the extra mile to pick up spare back door keys from another branch and hand delivered to us once we had moved in. Thanks Alex!!!PositiveResponsiveness, Professionalism

Kelly · 25 August 2021

★★★★★ 5/5

Google

Sam Callaghan was incredibly helpful. I Couldn’t recommend him and leaders more highly.

Will · 16 May 2025

★★★★★ 5/5

Google

Amy was really helpful throughout the whole process which was simple. Friendly service.

Aih · 16 May 2025

★★★★★ 5/5

Google

Daniel is the man! I tried calling across different agencies telling me they'll call me back blah blah blah. until I came across Daniel. He Found me my ideal new home and within a couple of hours put me on my new path. Thanks mate muchly appreciated! 🤝 …

Liam · 25 March 2025

★★★★★ 5/5

Google

I am not usually a google reviewer, or a fan of estate agents, but I can fully recommend Olivia from the Norwich Branch. Very diligent, quick response times and all-round a pleasure to deal with throughout my application to let.

Connor · 27 March 2024