Leaders Sales Norwich reviews

★★★★★ 5/5

Google

After recently moving from my old lettings agency to Leaders my property portfolio has been meticulously looked after by Alex Clemmett. Alex is clearly very passionate about his role and this shines through in the product he delivers. He has provided me regular (positive) updates leaving me feeling incredibly protected and valued as a landlord. I look forward to a long and fruitful relationship with both the business and Alex personally.PositiveResponsiveness, Professionalism

Tom · 25 August 2020

★★★★★ 1/5

Google

I had booked a room with them signed agreement , provided deposit and came on the move in date keep note I traveled almost 5 hrs with my things to get here from Liverpool to Norwich they said there is a delay after which waiting 3 more days after moving period they said the room is no longer available as there is some maintenance work needed even though they tried to arrange new room was not successful I had to book an air bnb which cost me a loss of 400 pounds total to find a new room which I found on my own , even after all this I'm still waiting on my deposit refund which they said would take 3-5 working days which is still not provided after 7 working days.

Arjun · 17 August 2024

★★★★★ 5/5

Google

Had a great response from them and helped us lot with move in a new beautiful house with affordable rate. Big thanks to Riley he is just perfect

Ashutosh · 9 October 2024

★★★★★ 5/5

Google

After calling, and viewing properties arranged by other letting agencies only to be told sorry its taken, we then decided to call Leaders and Thomas Haskett came to our rescue, a friendly and professional person, assisted us all the way till collection of keys.He made sure we were informed daily on the progress of our application until dat of collecting keys. We are very pleased with the service recieved from Thomas and the rest of the team. Keep it up

None · 3 August 2024

★★★★★ 5/5

Google

Sam has been very helpful throughout the letting process. Impressed with the customer service.

Adam · 16 April 2025

★★★★★ 5/5

Google

I recently had the pleasure of working with Thomas from the letting agency, and it was an outstanding experience. I would highly recommend Thomas to anyone looking for a seamless and satisfying renting process.

Linet · 25 June 2024

★★★★★ 5/5

Google

I highly recommend Leaders Agency for their exceptional assistance in helping me move to a new home. The process was remarkably fast, and their team, especially Olivia Hales, demonstrated efficiency and professionalism throughout. Grateful for a smooth and positive experience with Leaders Agency.

SETHU · 28 December 2023

★★★★★ 5/5

Google

Leaders gave us excellent reception and exemplary service. Daniel Copsey kept us updated in every step of the process and was very kind to us. We are happy in our new apartment courtesy of Daniel and his colleagues. We recommend leaders anytime! Simon Mwangi & family

Pastor · 29 September 2023

★★★★★ 5/5

Google

I’ve used Leaders for many years now and have always found them very helpful and professional. I think I have been extremely fortunate to have had Amber London as my property manager. She is exceptional. Always friendly and efficient, dealing with problems quickly and taking the pressure off me. I was overjoyed when, after a break, Amber came back to work for Leaders and was reassigned as my property manager.

Joanna · 15 December 2024

★★★★★ 1/5

Google

I trusted Leaders to fully mange one of my properties 4 years ago, they don’t actually want to do anything for their fees, (half way through the tenancy they decided to start charging a further £15 a month for professional services 🤣😂 what a joke in itself) I have struggle repeatedly to even get the basic annual inspection of the property undertaken, however if it something they can charge an extra fee for they are all over it, oh and good luck trying to phone up and speak with your allocated property manager, learn from my experience and stay well away.

A · 25 June 2024

★★★★★ 4/5

Google

Leaders managed to find me a suitable tenant at this bad time of year.Carried out all checks and necessary paperwork etc. kept me up to date with progress etc. would certainly use again.

Michael · 16 January 2026

★★★★★ 5/5

Google

Leaders recently helped me rent out one property from my investment property portfolio; the service received was second to none. Two representatives in particular, Jack Carter and Alex Clemmett went above and beyond the line of duty. Alex in particular even took the time outside of his working hours to view this property and was very complimentary of my flower beds. All in all, a very smooth process.PositiveProfessionalism

Josh · 25 August 2020

★★★★★ 5/5

Google

From day one Dan was helpful and effective in arranging a letting for me and my boyfriend. We could not recommend him and Leaders enough.

Anita · 2 October 2024

★★★★★ 5/5

Google

Amy Ward has been fantastic in any queries about properties I may be interested in. She is a wonderful member of the team.

Julie · 29 October 2024

★★★★★ 5/5

Google

I had a fantastic experience with Leaders. Everyone in the office was incredibly kind and helpful, they are serious professionals but all have a sense of humour and humanity. A special thanks to Sean Betts for all his help and to Alex who was exceptionally efficient when I dropped in. Hope to deal with Leaders again!

Ted · 25 August 2022

★★★★★ 1/5

Google

Unfortunately it won’t let me give them a 0 star rating, 1 star is the lowest. Absolute scum of a company! DO NOT TRUST THEM! Never experienced such horrible treatment from certain members of the team and such horrible living conditions. In short, false advertisement from the very beginning! The flat was full of mould and they did nothing about it, by the end my health was affected, most of my clothing and furniture was damaged and all they could say was that it was my fault, even though i found out that the previous tenant had been through the same situation. The mattress that was initially provided to me in the semi furnished flat was also mouldy and full of holes, this was not visible in the viewing, (so was the wall that was behind the bed, therefore it just kept spreading). To the point where the mouldy damp wall was affecting the plug sockets nearby, which i could not use until they decided to come and fix then when i reported that i had had a slight electric shock when attempting to use one of them. It is clear that all they keep doing is covering it up with paint to temporarily “solve” the issue. The carpet was filthy, walls were damaged in general, the interior part of the window had condensation, the washing machine was disgusting and had a horrible odor, the kitchen was filthy (old bits of food in the fridge, oven, cupboards etc) and they had the cheek to say that it had been deep cleaned), THE TOILET SEAT EVEN HAD MOULD ON IT as well as a crack in the bowl which was not fixed , and so on. A few months after leaving the flat, the landlord also tried to steal my deposit money by falsely accusing me of issues that the flat initially had, amongst other ridiculous reasons. Luckily my money was protected by the deposit scheme and they kindly gave me the full amount back, backing up my arguments. Also, the month before leaving, they had arranged viewings for new tenants to move in. As i was present i could hear the lies that the agent was telling to these people, in order to try and get a new tenant in asap, such as, “we will sort the mould out” (maybe that particular agent wasn’t aware of the ongoing issue, but I was told by the manager that this would not be sorted out as it is not their problem, hence me having to leave). I am aware that unfortunately these kind of things occur regularly throughout agencies and landlords, but honestly this is the worst experience i have ever had with an agency and landlord. Don’t let them fool you.

Amber · 26 May 2024

★★★★★ 5/5

Google

My experience with Leaders was super smooth and really easy as well as stress free. Big shout out Daniel C who conducted our viewing and our main contact throughout the process who was a top top guy, super nice guy and very professional always answered any questions we had just a fantastic contact, we owe you beer or two Dan! Overall the experience was easy and leaders overall come across an excellent organisation and would look to use them again should I decide to move in the future.

Hamish · 26 May 2024

★★★★★ 5/5

Google

I've been speaking to quite a few estate agents lately as I am in the process of moving - So far Leaders has been rather standout in customer service, Riley who I have communicated with a couple of times has been incredibly polite and friendly. I have also spoken to Dan who has helped pick some things up, regardless on whether I end up following through with Leaders they have been stand out for customer service compared to my other experiences.

Kieran · 26 May 2024

★★★★★ 5/5

Google

It's not enough just say Thank you for Sam and Amy, they are very responsive and went through all the process without any problems

Kristina · 16 March 2026

★★★★★ 5/5

Google

Deadling with Leaders was a breeze. In particular Alex (one of the negotiators) is professional, thorough and an all round top bloke. For an industry that can sometimes get a bad rep. Leaders are one of the few lettings agencies that actually offer clarity and efficiency when helping someone move into their desired house. Very easy to work with and highly recommend.

Will · 25 August 2021

★★★★★ 5/5

Google

Very impressed by the service I received from Leaders in Norwich, in particular Jack Carter who has been my negotiator. He has been very responsive and gone above and beyond to support us in securing an agreement on a property, at a pretty quick turnaround. Having dealt with other estate / letting agents before, I would strongly recommend Leaders.PositiveResponsiveness, Quality, Professionalism, Value

Kieren · 25 August 2021

★★★★★ 5/5

Google

Being at work, I've been unable to to take phone calls regarding my interest in a property. Daniel Copsey has been brilliant in helping me with email correspondence for 3 hours back and forth, answering all my questions with great service.

Aaron · 29 October 2023

★★★★★ 5/5

Google

My partner and I have just signed for our first property together. We would like to say a massive thank you to Tom for his support and transparency! He has been so helpful to us both and we appreciate everything he's done. We were always kept in the loop and up to date during the whole process.PositiveResponsiveness, Quality, Professionalism, Value

Bridie · 11 December 2021

★★★★★ 1/5

Google

Still haven't received my deposit money back with more than half a year having passed since I left the flat I was staying in. I'm guessing Niki Davenport and the rest of the team don't care about the money of their tenants. Extremely poor customer service.

Ahmed · 20 August 2025