Leaders Sales Norwich reviews

★★★★★ 2/5

Google

Rented through leaders last year and didn’t receive a good service. Got asked to pay the deposit to the wrong place and had to check the paper work ourselves to correct it. Didn’t tell us when our keys were ready and the bloke was rather rude when we went in to collect them. Bad vibes.

Rosa · 22 December 2024

★★★★★ 5/5

Google

First time using Leaders. Olivia Hales is super helpful and has made the entire process of finding our new home so simple. Can't thank you enough!

Ashlee-Kate · 27 January 2024

★★★★★ 1/5

Google

Leaders have been, on multiple occasions, the worst agency I have ever dealt with. They are complacent, irresponsible and incompetent with a lack of thorough communication and an indifferent approach to every issue raised. They actively push their NDO scheme which is a terrible financial decision and have, in the past, done all they can to ensure they keep the maximum deposit. They get annoyed at sending contractors to do simple work neglected by the landlord and more annoyed when you raise any kind of issues. I highly recommend you avoid this agency as best you can. There are plenty of better options around with similar or even better properties.

Tyler · 25 August 2023

★★★★★ 1/5

Google

This should be no stars. This company has the option to let your property but then is is managed by the landlord and unfortunately we got the landlord from HELL surly there should be some come back where by if you cannot get help from a landlord leaders should be the fall back option for help and advice. They don’t even keep records when help has been asked for. Review your landlord’s leaders and make betting decisions who you vet

Jane · 25 August 2023

★★★★★ 1/5

Google

LANDLORDS BEWARE. I have been paying for Fully Managed service in the wake of cancer and chemo and in three years there was NOT EVEN ONE site visit. The flat had been allowed to fall into a deplorable state and added to this the agents had not done one rent review since the tenant moved in in 2018. Appalling neglect and complete lack of care and communication on every level. They didn’t care about my flat and they didn't care about getting me the market rate return for my investment. They have admitted that they are at fault on both counts but their offers of compensation are derisory. What an absolute shambles.

Sue · 25 August 2023

★★★★★ 5/5

Google

Amy and her team has done a fantastic job as always . Highly recommend leaders for all your letting needs.

Ritchie · 26 April 2024

★★★★★ 5/5

Google

I will recommend Leaders. They are very quick and efficient. Special thanks to Riley who took out time to explain every step involved

Acheck · 26 February 2024

★★★★★ 5/5

Google

I have been with Leaders for many years and I'm very happy with the Service they provide. My Property Manager is polite, professional and very helpful ensuring my properties are looked after by the tenants and during the change over period / when new tenants move in.PositiveResponsiveness, Quality, Professionalism

R · 25 August 2021

★★★★★ 5/5

Google

Me and a friend recently rented a property through Leaders. Alex Clemmett was nothing short of amazing. Nothing was to much trouble. Alex was professional, responsive and made the whole experience easy and pain free. Special shout out to Sean Betts also, who began our tenancy process - Thanks team.PositiveResponsiveness, Professionalism

Karl · 12 January 2021

★★★★★ 5/5

Google

Sam, Leah and Amy have been superb. A very smooth move in process with all my questions answered along the way. From signing the contract to moving in everything was done in a prompt and professional manner. Recommended.

Jamie · 16 June 2025

★★★★★ 5/5

Google

I viewed a flat and was shown round by Mollie Leach of Leaders Estate Agents. Even though we didn't continue with the property I would like to congratulate Mollie on her professional approach and the skill she showed when we viewed the flat. Mollie has all the relevant information on the flat without recourse to notes, which puts her ahead of most of the agents we have met.

Simon · 27 March 2024

★★★★★ 5/5

Google

Today I completed on the sale of my property. Quick, efficient and stress free. Regular communication from Jack, Mollie and Hannah. Would 100% use this agent again in the future! Brilliant team!

Riley · 19 August 2025

★★★★★ 5/5

Google

Dealt with Leaders while looking for a property in Dereham, very responsive and kept me up to date with everything promptly. Dealt mainly with Sam Callaghan who was always professional and polite and willing to assist & advise in any way he could.

Heather · 16 April 2025

★★★★★ 5/5

Google

Thank you to Amy and her team for an excellent service in renting my property out 👍🏼 …

Rebecca · 26 April 2024

★★★★★ 5/5

Google

I would like to extend a BIG thank you to AMY Ward for her exceptional professionalism during our viewing and taking time to answer all of our questions Also to Sam Callaghan for reaching out and keeping us informed along the way

Chantal · 24 April 2025

★★★★★ 5/5

Google

Tom was extremely proactive and prompt with all the information I needed when setting up a tenancy agreement, as a landlord.

JW · 26 February 2024

★★★★★ 5/5

Google

My partner and I recently moved into this amazing falt! Thomas was very professional and very helpful all along. The process was quick and easy. Tom made sure we got all the information needed and was happy to help from start to finish. Highly recommended!!!PositiveResponsiveness, Professionalism

Elise · 25 August 2021

★★★★★ 5/5

Google

I’ve recently used Leaders to help rent a property. I’ve had such an effortless process with very knowledgable staff. Alex was able to explain the process to me clearly, whilst addressing any concerns. Such a good service, I wouldn’t go anywhere elsePositiveResponsiveness, Quality, Professionalism, Value

Stevie · 25 August 2021

★★★★★ 5/5

Google

Excellent team, really efficient and helpful. Jack is superb !

Jack · 27 July 2024

★★★★★ 5/5

Google

Just moved into my new rental property with leaders and couldn't be happier. Ashleigh made the whole process so easy and really went above and beyond our expectations. Really professional and friendly estate agents, would definitely recommend.

Abi · 25 August 2022

★★★★★ 5/5

Google

UK Non-resident Landlord I signed a Letting and Management Contract in June 2001 with Bush Property Management Ltd, it was one of the best decisions in my life. In 2012, Bush Management was sold to LEADERS and the handover was so smooth that as a client I noticed no difference and have continued to receive the most excellent service to date. As a UK non-resident, my worry was the management of my property from afar, dealing with the maintenance problems which occur over time and above all, finding suitable tenants who would stay for a reasonable length of time and look after the property. I can honestly say that I handed all my worries over to Leaders and I have benefited from a stress free 18 years of rental income. Over the years, I have been assigned to only a few personnel who have been in charge of managing my property. For me that is a key to good service. They have given me personalised service and were always available to answer any queries and to offer supportive advice when I needed it. Ms Jessica Goldsmith has been my contact now since 2015 and she is now very deservedly Assistant Branch Manager. She still continues as my contact despite her increased responsibilities. Jessica was particularly professional and helpful during my recent renovation work when it was necessary to have close liaison and discussions with the builder in my absence. Whenever I have had maintenance problems, Leaders have contacted me, discussed the options and engaged the services of professional workmen to rectify the problems. I have always chosen to have the maintenance cost taken from the monthly rental income. In this way, the work is clearly documented on the monthly statement which I receive by e-mail and I do not have to worry about organising payments. I have clear, official documentation which is important for tax declaration. Finally, I feel that thorough screening by your property manager for potential tenants who have a good fit for the type of property is important. I was lucky to have one set of tenants for 10 years, which says it all! December 2019

Liz · 25 August 2020

★★★★★ 5/5

Google

After a difficult time Olivia tried really hard to assist me in finding a new property and done so quickly and efficiently

Ross · 16 October 2025

★★★★★ 5/5

Google

Dear Leader's team, Thank you for being a great agency, especially Sam and Alex! You guys have helped me as I first moved here in Norwich. You are organised, professional, caring and responsible. Great real estate agent! I highly recommend your services. Florence

BestOfYourself · 25 August 2021

★★★★★ 5/5

Google

I have recently rented a place in Norwich with Leaders. I am happy with the service provided there during the moving/contract process, and now with property management. I thank Thomas Haskett and Alex for their brilliant work.PositiveResponsiveness, Quality, Professionalism, Value

Fabiana · 12 January 2022