Leaders Sales Norwich reviews

★★★★★ 5/5

Google

My experience with leaders was amazing, Alex was amazing he has done video and pictures of the flat when other letting agents in Norwich were not interested to help. Well done Alex keep up the amazing work

Alexandros · 25 August 2021

★★★★★ 5/5

Google

Me and my partner had an amazing experience with Leaders in Norwich, and could not be happy enough. Our Letting Agent Riley Fox always kept effective and open communication with us; he helped us throughout the whole process and we couldn’t be more grateful. Overall, the whole letting experience was outstanding. As it stands, we would highly recommend Leaders to anyone looking to rent.

Evaldina · 29 October 2023

★★★★★ 5/5

Google

Been viewing properties through leaders, and always had a good experience. Now agreed to buy my first home through them!

Fiona · 19 August 2025

★★★★★ 1/5

Google

A clown show. If you plan on renting in Norwich I strongly suggest you make Leaders your last choice. Just dreadful. Edit: just noticed leaders generic response. For a company that takes customer satisfaction seriously it is incredible they have let a reported leak and black mould go on for SIX MONTHS. Just try getting anyone, that isn’t on work experience, answer a phone call.

Adam · 25 August 2023

★★★★★ 1/5

Google

My landlord has informed the estate agent weeks ago that he is happy to release the deposit, however everytime I call no one seems to know why I haven't received the money back yet. Very poor communication with no one returning my calls or emails. They are happy to take your money but getting it back is an entirely different matter. It is completely unacceptable.

Kirstie · 25 August 2023

★★★★★ 4/5

Google

Alex was really helpful and great at keeping us updated. From the initial viewing to the final stages, our queries and issues were always met with solutions and assurances. We are now happy in our new home!PositiveResponsiveness, Professionalism

Maia · 12 January 2021

★★★★★ 5/5

Google

Great help during a very stressful move, the process was made easy and was very quick. I would like to especially thank Jade with all her help throughout the process she went above and beyond to make the move as easy as possible, kept us updated throughout the whole process and even offered to stay behind to suit my working hours. Brilliant service would definitely recommend to those looking to rent.

Aisha · 25 August 2020

★★★★★ 5/5

Google

Tom at Leaders has recently helped me find a tenant. He was a pleasure to deal with, proactive and very helpful which I really appreciated as you don’t always get that service. I can highly recommend. Thank you

Jackie · 22 December 2024

★★★★★ 5/5

Google

Leaders always perfect and Brilliant, having agents like Olivia Hales, an outstanding and dedicated worker, tirelessly assists as a letting agent. She kept searching for us and helping to find house when we were coming from very far (4hour trip to Norwich ). I am grateful beyond words for her and her colleague's impeccable teamwork. Thank you all.

Mahmoud · 28 December 2023

★★★★★ 5/5

Google

I did start the process of renting a property in the middle of lockdown. Even though the issues I faced trying to visit the house, Alex Clemmett did a great job and arranged those visits and dealing with all my demands. From the moment I contacted him a couple of weeks before, he was able to find the right property for me and was really helpfull. The house was given to me in perfect conditions and I did also receive a present from Alex, really nice of you. Excellent service, fast communication and good management of the property, good job Leaders!

Nuria · 24 October 2021

★★★★★ 5/5

Google

We have our property let by and managed by Leaders. Our property manager is Amber who has always been professional and efficient. We communicate via email which is ideal for myself. She informs us of any repairs or issues and provides us with quotations immediately and has the worked carried out for our tenants as soon as possible once we can instructed her to proceed. We of course pay for full management service with leaders and they certainly do make it very easy and stress free for us, which is exactly what we want. RachelPositiveQuality

Rachel · 24 October 2021

★★★★★ 5/5

Google

dan was amazing thank you again

Connor · 5 December 2025

★★★★★ 5/5

Google

Leaders have been nothing but pleasant to work with during the process of moving into our new rental property. Jack especialy went above and beyond to help us get this sorted quickly even if it involved working out of hours to help in any way he could. We re very grateful for the help he gave us and wouldn't hesitate to recommend leaders and jack to anyone. Thanks again, Sam and Charlotte.PositiveResponsiveness, Professionalism

Sam · 25 August 2022

★★★★★ 1/5

Google

I had the misfortune of being transferred to leaders as a BTL landlord against my wishes following the sale of City Lettings in 2016 My experience from day one to the Day I managed to evict my tenant in Oct 2019 was nothing short of incompetent. Even after numerous complaints with uninterested Area and Regional Managers I lost the will live and they helped make my decision to get out of the BTL market as they clearly did not understand my needs or concerns. . They were only probably interested in the next sale and saw me as a small pain rather, than believe in the value of true customer service. Since then I have now sold two properties and about to put my one property on the market neither with leaders plus my recent sale was to another BTL investor who was looking for an agent and of course if asked Leaders would not be on my list of recommendations If only your sharp suited Estate Agents understood the real meaning of business and customer service we could have had a long and successful arrangement to truly benefit your acquisition of City Lettings The only positive interaction I had throughout my time with Leaders was with Branch Manager Sam Bennet who was the only Person in the business that actually accepted any errors that I identified. I mentioned this to the Area Manager and Regional Manager on several occasions of his work but I am not convinced my sentiments were ever passed on. As a business consultant who has experience of dealing with acquisitions especially from a small local independents to large corporate, a business needs to focus on looking after their new customers rather that provide them with the same poor quality service they give to regular clients and rely on the knowledge we are tied in and can’t move. Eventuality it will come back to bite you Like now My advice for what it stand for is to give Leaders a wide birth

John · 25 August 2021

★★★★★ 1/5

Google

If it was possible to give zero stars I would. Absolutely awful company and I would advise anyone to stay well away. When we first started renting with Leaders, we had no issues, 3 years later, I wouldn't even trust the property manager Kimberley to manage monopoly properties. We never received a copy of our final property review which she claims happened, yet we asked for this 3 times, still nothing. We received notice from her in May that the landlords required the property back at the end of August, no time at all in the middle of a pandemic, only to find out that the landlords had instructed her of their intentions in November as they were giving the property to their son. On leaving the property we were then charged for redecorating due to marks on the walls from when we left, that would have been fine had the charge not been £100 and then finding when we went back to the property that their son had redecorated the whole of the downstairs in different colours. We were charged for them changing every aspect of the house so it came at no cost to their son. I had always been lead to believe that any such charges had to made before the property was then passed onto the new occupiers, apparently not when you deal with leaders.

Hannah · 25 August 2021

★★★★★ 5/5

Google

Needed some help to get a home sorted for myself and my family this week, walked into Leaders Letting after 3 months of battling with online platforms. and walking around to 7 other agencies literally up the road from Leaders, who wouldn't even talk to me and asked me just to go to their websites. Tom sat down with me (keeping to Covid guidelines!!) and who knew, an hour later he was showing me exactly what i was asking for! Well done Tom, appreciate the excellent service!PositiveProfessionalism

Neil · 25 August 2021

★★★★★ 2/5

Google

I originally rated leaders well as from the beginning of my tenancy all seemed well. Now at the end of my tenancy I am more disappointed. The property has had many MANY problems which I will admit have mostly been rectified but some are still causing issues. What bugs me is that at the start of the tenancy we were told explicitly that ALL bills were included, electricity, gas and water though 5 months in we get a message from an electricity company stating that they are awaiting payment. The contract said that we are to be charged for all bills and when questioned leaders on multiple occasions told me and my partner that it’s a “standard” contract and the landlord would cover all bills. I tried to speak to them about this but they weren’t interested because I didn’t get it through email as I had hoped they would stick to their word over the phone... evidently not! I would be very careful when accepting anything that isn’t explicitly written in paper because they seem to want to screw you over at any opportunity. I will however be fair that my property manager when not on holiday was quick to respond and helpful with queries. Other than this I am very disappointed and left very badly out of pocked on an overpriced property now having to shell out for electricity aswell... Not happy, not happy at all...NegativeQuality, Value

Ben · 25 August 2021

★★★★★ 5/5

Google

During several years renting from Leaders I have found them to be by far the best estate agents I have dealt with. All issues, queries and questions have been thoroughly and promptly addressed. Communication has been problematic with other companies but I have always found phone calls and emails to be dealt with in a courteous and timely manner and crucially, where necessary, understanding. During the end of my tenancy in one of their properties the process was made easy and painless. Highly recommended.PositiveResponsiveness, Professionalism

Chris · 25 August 2021

★★★★★ 5/5

Google

Rented with Leaders for a fraction over 2 years. They've been quick to respond to any issues we have had and have always resolved them. The trades people they have sent have always been fast and professional. My property manager was Emma Meiring, she was always very helpful and although we are now leaving our rented property she has remained very helpful and I haven't had that from previous letting agents. Hopefully the check out process goes smoothly and I'm sure it will but I will update my review once that's been completed. As it stands I would highly recommend Leaders to anyone looking to rent.PositiveResponsiveness, Quality, Professionalism, Value

Rob · 25 August 2021

★★★★★ 5/5

Google

The Leaders team have been excellent and gone far above and beyond what I feel would have been reasonable effort levels and politeness in their correspondence with me. Alex, Tom and Stefan were terrific and had an amount of patience that could only come from genuine care for customer outcomes. This is the first time I have dealt with a lettings agency and the service was a very positive experience.

Dean · 26 August 2019

★★★★★ 5/5

Google

Izzy went above and beyond to suit our needs during our search for a new property, would definitely recommend leaders to friends and family. Izzy never fails to deliver service with a smile, and it is a nice one.

Beth · 13 January 2019

★★★★★ 5/5

Google

I was approved for a property with my partner today thanks to the help of Thomas H who was lovely and really responsive. Gave us all the information we needed, supported our application and kept us up to date with everything. Thank you so much!

Khaya · 25 June 2024

★★★★★ 5/5

Google

I have been dealing with Leaders for a number of years with my rental property and I really cannot fault Emma Rose. She really has looked after us so very well and also taken good care of our property that we rent out via Leaders, everything is always smooth running and nothing is never too much trouble for her so a BIG Thank You Emma!

Linda · 24 October 2020

★★★★★ 5/5

Google

The only exceptional home selection service i have ever experienced. We have all had too many bad experiences with estate agents... But Ashleigh broke the mould, she was prompt at every step, understood our needs and exceeded them at every stage. She kept us informed and we genuinely felt like she was invested in us as customers. We now wont use any other estate agency, other than Leaders. Thank you for finding us the perfect home. By far the best Agent we have ever seen. Many thanks, CharlesPositiveResponsiveness, Quality, Professionalism, Value

Agent · 12 January 2021