Every review we hold for the Norwich office, from every platform, shown as written. First names only.
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5/5
GoogleWe have been working with Daniel Copsey from Leaders in Norwich, and his been great so far! Quick and efficient communication and has been able to help us when needed.
Would strongly recommend!
Anne Β· 23 September 2024
Agent replied Β· 23 October 2024
Dear Anne Rebello
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
Googleletting with leaders has been so easy, quick and efficient. leah, tom and emma have gone above & beyond to get us the perfect place.
couldnβt recommend more!
Mo Β· 6 December 2024
Agent replied Β· 29 December 2024
Dear Mo Beard
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleExcellent service from Amy all correspondence very clear and concise and our property was let within the week.
David Β· 16 April 2025
Agent replied Β· 16 April 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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5/5
GoogleWe had a really a good experience with Leaders.
Staff are very Polite and Friendly. I would like to appreciate Kimberly who was our property manager in helping us fix issue on time and even in Pandemic she was reachable for any queries via emails and calls. It was an Hassle-free process in renting an apartment and checkout with Leaders.PositiveResponsiveness, Quality, Professionalism, Value
Dinesh Β· 25 August 2022
Agent replied Β· 24 August 2024
Dear, Dinesh Dhanapal, we are very happy we could provide you with a positive customer experience.
Kind regards
Customer Care Team
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5/5
GoogleWe purchased our house through Leaders dealing with Jack and Mollie. They were so professional & courteous as they kept us updated & informed through every step of the process! I would highly recommend this estate agency for buying and selling! 10/10
Anonymous Β· 26 February 2024
Agent replied Β· 24 August 2024
Dear Tracey Groom
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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4/5
GoogleAs a Landlord I have been using Leaders ever since they took over JSM & thatβs quite a few years now. My recent experience was no different to any other. Good well targeted advertising resulted in this property being of interest to a number of applicants. Leaders handle everything & quickly had this property
Occupied by ideal tenants. I have a lot of confidence in this agency and I will continue to use Leaders exclusively.
David Β· 26 August 2019
Agent replied Β· 24 August 2024
Hi Michael, thank you so much for your positive comments about Leaders and the team at Norwich! We're delighted to hear how pleased you have been since Leaders took over from JSM. As a business we always aim to provide our customers with highest level of service and are thrilled we have been able to do this, we really hope we can continue to supply you with such a great level of service moving forward! Kind Regards, Leaders
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5/5
GoogleI had and still have a great experience throughout my entire tenancy period. The service provided was always helpful, and any issues or questions were addressed promptly. I highly recommend Mr Martin Jackson for their legendary outstanding service and continuous support. πππππ β¦
Miha Β· 27 January 2024
Agent replied Β· 24 August 2024
Dear Miha Ela
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI would like to appreciate Miss Poppie Bannister for her prompt and immediate emails replied to my requests during my pursuit of a place to rent. Though not matching a house for letting yet, her attitude to client like me should be highly praised and valued. Thanks wholeheartedly.
A Β· 25 August 2023
Agent replied Β· 24 August 2024
Good Afternoon
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleDear thomas and leaders team thank u so much for all of your support and guidance because of you i get my sweet home where i can start my new life in norwich once again thank u so muchππ β¦
Yuvrajforum Β· 26 February 2024
Agent replied Β· 24 August 2024
Dear Yuvrajforum Rana
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI'm extremely happy with the service provided by Leaders during my period of stay in Norwich. Right from the beginning to the end of the process, the property manager was brilliant and helped resolving my house related issues on time. Priority issues raised during the weekends are really considered as priority and resolved on the same day. Very professional. Thank you very much for your service.PositiveProfessionalism
Dinesh Β· 25 August 2021
Agent replied Β· 24 August 2024
Dear Dinesh
Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Norwich. We're so happy you had a positive experience with us.
Kind regards
Customer Care Team
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5/5
GoogleMany thanks to everyone at leaders for helping me and my partner move in to our first place together. Everyone I dealt with was helpful but especially jack carter who handled everything from start to finish. Always quick and professional with replying to my questions and helping us out after the move aswell! Big thanks!
Patrick Β· 12 January 2023
Agent replied Β· 11 January 2025
Dear Patrick Futter,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks, Customer Care Team
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5/5
GoogleHad a quick and amazing experience with Daniel Copsey, he was really helpful and compassionate with regards my circumstance. The whole process was very seamless. I would give 7 stars if it were possible. Cheers
Oghosa Β· 26 April 2024
Agent replied Β· 24 August 2024
Dear Oghosa Okunbor
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleI rate the service pretty High being my first Renting experience in the UK. Alex was such a help when i had a little problem with referencing. He was my Go to person when i had questions to ask. He went all the way to assist me. Made my Leaders experience a wonderful one.
Dayo Β· 13 January 2020
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5/5
GoogleMe and my wife just rented a property with Leaders and we could not have been happier with the house and the whole process. Very easy to deal with and very helpful staff, especially Alex who followed up the entire rental process with us.
Highly recommend to everyone.
Many thanks
Giuseppe
Giuseppe Β· 24 October 2020
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5/5
GoogleJust spoke with Ashley on the lettings side and she was an absolute superstar. In addition to speaking with me about our rental options, when I expressed an interest in a future house purchase she gave me some great advice on that side of things too. Very friendly and lovely to speak with - definitely recommend!
Shellyanne Β· 25 August 2022
Agent replied Β· 24 August 2024
Dear Shellyanne,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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1/5
GoogleThis company over charge their landlords for repairs and they have a βcomputer says noβ attitude to their tenants, very unhelpful and patronising. If I could give them no stars I would!
Emma Β· 26 May 2024
Agent replied Β· 24 August 2024
Dear Emma Branch,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance.
Kind regards, Customer Care Team
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5/5
GoogleI have been looked after by Tom Haskett, he really been working hard and following my requirements. He is a key part of the team at Leaders. Very respectful, not pushy and goes the extra mile.
Peter Β· 26 February 2024
Agent replied Β· 24 August 2024
Dear Peter Urwin
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
Googlei got nice property from leadrs,i never accprct we will be get nice property in uk and they gives good services
thanks leadrs agancy
thanks danial
Mangukiya Β· 24 August 2024
Agent replied Β· 23 October 2024
Dear Mangukiya Bhumi
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleExtremely fast turnaround for renting with my partner and myself. Jack delt with us the whole time and was very professional. Helped us start to finish, made everything very clear. Answered all our questions to a high degree of detail. Kind and understanding, a gem of a person. 10/10 would recommend.
Severina Β· 12 January 2023
Agent replied Β· 11 January 2025
Dear Severina,
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
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5/5
GoogleDan has gone out of his way to try and find me a suitable rental home (where other letting agencies unfortunately haven't) He has been polite, helpful and understanding with all his communication and I've appreciated that so much!
Louise Β· 11 May 2025
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5/5
GoogleSupportive and communicative throughout the process
Helen Β· 16 May 2025
Agent replied Β· 16 April 2026
Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
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5/5
GoogleWe have just gone through the process of finding and arranging to rent a home through Leaders. We have found them to be very thorough and efficient and in particular Ashleigh has been very helpful at guiding us through the procedure. Would recommend them to anyone looking to rent stress free!
Gavin Β· 31 December 2019
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5/5
GoogleThis has been my first experience renting a property myself and Leaders have been fantastic. Even with the current difficult circumstances they have been beyond patient and worked hard to complete everything quickly. They were always on hand to answer any queries and are now as Iβm in the property. Alex led the tenancy for me and he was extremely kind and helpful throughout.PositiveResponsiveness, Professionalism
Sophie Β· 25 August 2020
Agent replied Β· 24 August 2024
Hi Sophie,
Thank you for the great review of our Leaders Estate Agents Norwich team. Itβs fantastic to hear that we could provide you with a great service that you were happy with.
We hope we can be of service again in future.
Kind regards
Leaders Estate Agents Norwich
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5/5
GoogleAmazing letting agents, always available to sort out any complaints. Many thanks to my property manager Emma Meiring for her constant help, will highly recommend Leaders.
Success Β· 3 August 2024
Agent replied Β· 24 August 2024
Dear Success Ezinwa
Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating!
Many thanks,
Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.