Leaders Sales Norwich reviews

★★★★★ 5/5

Google

Five*, Five*, Five* !! I couldn't fault this company they are so helpful and professional! Both me and my partner are so grateful for all they have done for us in regards to sorting out our tenancy. Especially for having Sean, our letting agent, always at the end of the phone. He was honestly amazing, nothing was too much trouble and he went above and beyond to help us in any way he could. Couldn't recommend enough!

Emily · 25 August 2021

★★★★★ 5/5

Google

Dan and Leah have been so nice and helpful with the process of my moving in! Very happy with their service ☺️

Greta · 16 May 2025

★★★★★ 5/5

Google

Always impressed with Amy Ward, professional, friendly and nothing was ever too much trouble, we'll miss her smiling face and expert support and knowledge.

Mark · 16 April 2025

★★★★★ 5/5

Google

Had a very enjoyable experience with Leaders as they helped me with every enquiry I had and not only responded with everything I needed to know but also in a very quick manner. My handler was Ashleigh Hayden and she was one of the most polite and professional people I have ever met. All in all this experience could not of gone any better or smoother. Could not recommend this estate agents enough!PositiveResponsiveness, Quality, Professionalism, Value

Oliver · 25 August 2021

★★★★★ 5/5

Google

Upon recently moving to Norwich for work, me and my fiancé were in desperate need of help and advice when it came to renting our first property. After several calls and discussions with Alex, Jack and Tom we were happy to seal the deal and move in. Their professional and helpful manner was second to none and it made the process a whole lot smoother. I know that if and when we decide to move again Leaders will be the first place we contact.PositiveQuality, Professionalism

Luke · 25 August 2020

★★★★★ 5/5

Google

Brilliant letting agency, throughout were always polite and helpful with any enquiries. Sam C was always free to help and offered excellent service.

Brad · 16 April 2025

★★★★★ 5/5

Google

My experience was absolutely brilliant with Amy Ward, making my experience finding a rental property easy and stress free! Couldn’t recommend her enough.

Baylee · 16 April 2025

★★★★★ 5/5

Google

I had a wonderful experience with Ashleigh Hayden from Leader's Norwich branch last month. Extremely impressed with the service, especially their digital assistant Tilli that has thought about everything for me, LOL. Very smooth move, extremely friendly and professional service from Ashleigh and definitely my best experience with estate agents in Norwich (and I've used a few!) :) Keep it up! Would recommend to everyonePositiveResponsiveness, Quality, Professionalism, Value

Sandra · 25 August 2022

★★★★★ 5/5

Google

Myself & my boyfriend have had a wonderful experience with Leaders Norwich, specifically with Jack! Excellent, fast communication and regular updates about the progress with moving in to our house. Friendly service and nothing was too much trouble. We are so impressed with the service we have received so far, and we are glad we chose to rent a property with Leaders - the welcome pack was a nice touch too! Would highly recommend!PositiveResponsiveness, Professionalism

Erin · 25 August 2021

★★★★★ 5/5

Google

Daniel copsey at leaders was extremely helpful during the process of getting my very first house, even though there were bumps in the process he went to extraordinary lengths to make sure me and my partner have our home. He was amazing couldn’t have done it without his support. 5 stars!!!

Bea · 28 December 2023

★★★★★ 5/5

Google

Brilliant service, spoke with Sam Callaghan over the phone, really helpful, answered all my questions and sorted everything out for me. …

Jack · 16 April 2025

★★★★★ 5/5

Google

Daniel copsey at leaders was extremely helpful during the process of getting my very first house, even though there were bumps in the process he went to extraordinary lengths to make sure me and my partner have our home. He was amazing couldn’t have done it without his support. 5 stars!!!

Beatriz · 28 December 2023

★★★★★ 5/5

Google

I have dealt with a few people at Leaders in the past but recently I have had contact with the property manager Kimberley Loftus who has been absolutely brilliant. She has been helpful and awfully efficient in getting things sorted out and questions answered. She appears to be a complete asset to the team in Norwich.

Mel · 25 August 2023

★★★★★ 5/5

Google

People say moving home is one of the most stressful experiences, but I’m pleased to say that with the help of Leaders, I found my sale was a very stress free affair! They found me a buyer I was happy with and I was kept up to date every step of the way. The lettings team then found me a flat to move in to. I cannot recommend the Norwich office enough!PositiveResponsiveness, Quality, Professionalism

Steve · 25 August 2021

★★★★★ 5/5

Google

We have recently rented a property through Leader's. We have had a great experience from start to finish, with a special thanks to Alex. He was very professional and fast at responding to any questions we had throughout the process. I would recommend Leader's for anyone looking to rent a high quality property in the Norwich area.PositiveResponsiveness, Professionalism

Emily · 25 August 2021

★★★★★ 1/5

Google

I am not renewing my tenancy, I am ending it. Leaders forces house visits on tenants with no warnings (less than 24 hours) and expects tenants to accepts any day and any time. also expects tenants to not mind being present in their home during visits. I am a private person and do not like people strolling around my home without my presence. It was very hard to make the lady understand this on the phone. I had to pull the "tenant rights" card for her to back off. I have tried to be helpful and rearranged my schedule to allow visits to happen. Later on, visits were cancelled without me being told, I had to call to enquire why no one was showing up. Leaders had time to tell their staff, the visitors, by not me. The "to let" sign that was used prior my moving in is still in the back garden, rotting away, two years later. Leaders was aware and I was told they would come and collect it. It obviously never happened. My feeling is that leaders do not care about tenants expect to take their money. no customer service from their part. I have several made Leaders aware of damp in the kitchen and upstairs bedroom. No one came to check it.

Claire · 13 January 2020

★★★★★ 5/5

Google

Thomas Haskett has gone above and beyond to help me and my partner with the process of a new rental property. He is very easy to communicate with and always at the end of the phone if there is any problems. Many thanks

Lucy · 26 May 2024

★★★★★ 5/5

Google

Really impressed with the Lettings teams management of my portfolio

Jack · 19 August 2025

★★★★★ 5/5

Google

When you rent for the first time it is very complicated because there is no reference of previous tenants and it is true, but when I visited the offices of Leaders Norwich - Letting Agents, it was simple and comfortable for the professionalism and kindness of its staff, thank you very much for your help and collaboration to my family. Mr. and Mrs. Gonzalez When you rent for the first time it is very complicated because you do not have references from previous tenants and it is true, but when I visited the offices of Leaders Norwich - Letting Agents, it was simple and comforting due to the professionalism and kindness of their staff, thank you very much for your help and collaboration with my family. Mr. and Mrs. Gonzalez

Marcelo · 26 August 2019

★★★★★ 1/5

Google

I rented with Leaders last year in a block of new apartments near the stadium. I noticed there was a leak stain in the celing of my bathroom and notified them immediately. I also told them in 3 weeks I would be going to France for work for 2 months so they need to fix it asap. A week went by with no response, so I emailed again and a few days after that, called. They said theyre in contact with the upstairs flat and that it's their responsibility to fix. Meanwhile, the leak was getting bigger and mould was starting to form. As I left for France, I sent an email with the pictures of the mould srarting to form, saying please fix this asap as the mould will get worse. They emailed me in France saying the guy upstairs fixed the leak. Leaders neglected to clean the mould. When I came back from France the flat was uninhabitable. I had to stay at my friends house for 2 weeks. In the end, the landlords came and fixed the ceiling, applied mould treatment, etc. The landlords were so upset and angry with the condition Leaders had let their flat turn into, they decided to end their partnership and SELL the flat! Leaders are so incredibly incompetant as an agency I would NEVER rent with them again, nor would I EVER trust them to manage one of my properties. In addition, my water bill was included in my rent but when I moved out, they charged me an extra water bill charge. I told them there had been a mistake as there were no outstanding payments. They literally ignored my emails and kept my money.

Liz · 26 August 2019

★★★★★ 5/5

Google

Me and my partner are renting our first home, Alex at Leaders has been extremely helpful and I cannot fault the process at all. Considering it being our first home we have found the moving process very smooth and we have Alex to thank! Any questions i had were quickly responded to and it seemed like we were genuinely taken care of. Very professional and welcoming staff at the branch also.PositiveResponsiveness, Professionalism

Megan · 25 August 2021

★★★★★ 5/5

Google

Following a nightmare experience trying to manage all aspects of my property myself, I decided to use a professional agent. I wanted one that had a strong presence in Norwich and an equally strong track record . After some searching the branch of Leaders in St Georges Street come out on top. I have not regretted my decision to use them. Professional , approachable and efficient ....and even better there is no obvious ‘star’ in the office as everyone I have dealt with there has been first class. In essence , I now have real ‘peace of mind’ as far as my rental property goes. My thanks to Jo and her excellent team .

Russell · 13 January 2019

★★★★★ 1/5

Google

Had just a half year rent with Leaders, never ever will rent through them again. I rented through many different agents around norwich and let me say this was the most unpleasant experience ever. First of all it is easier to get North Korean citizenship then to convince them to rent you a house. Amount of papers and check we had to go through was insane. The fees were over the top. If you wonder that any fees will result in Leaders being helpful forget it. We moved in a house just to find out that it was flooded and major works had to be done so we could not use kitchen and living room properly! All the bathrooms were leaking 6 month after we mentioned it it is still leaking! They lied that rooms were freshly renovated as we found out they were not for past 2 years. Had health hazards all around the house ( illegal lights, dust, mold, and soaked ceiling plaster)! They did not give a single s***to simply check the taps before letting the properly so we had no water in the bath for over 5 weeks.( they just did nothing, even though called them every other day) And after moving out they want more money. Not to mention that house was not cleaned before we moved in with hair in bathroom and noodles all over kitchen. Leaders in bad estate!

Yana · 26 August 2018

★★★★★ 1/5

Google

Don't waste your time with this agency, they make fun of you, for being Spanish and a student with a scholarship to do a doctorate, they have been deceiving my daughter and us for a whole week, they tell you one thing in person and when you call on the phone to ask, they tell you a different one, they tell you that they will call you and they don't. The same with the English they behave better

Marisa · 26 August 2019