Leaders Sales reviews

★★★★★ 5/5

Google

We have had a great experience working with the Lettings Consultant Ross Carter at Leaders Letting & Estate Agents in Norwich. Ross has been excellent in assisting us with finding new tenants for our house. He is courteous and kind in his communications, punctual in his calls and house visits, and he has taken great care to ensure that the entire process goes smoothly to ensure our house was rented in a timely manner. His professionalism and dedication to his job are to be commended, and he is a credit to Leaders. We would highly recommend working with Ross!

Leslie · 16 March 2026

★★★★★ 5/5

Google

Spoke with Daniel who reached out to me regarding a property I had previously enquired about that happened to still be available. After a few back and fourth emails, I still wasn't 100% sure on the property and he personally called me to discuss any queries I had and eased my mind/settled my decision immediately which was very appreciated. Has been very attentive with keeping contact and reassurance throughout the process. Let Agreed and hopefully move in around a month! Thanks Dan!

Chloe · 16 February 2026

★★★★★ 5/5

Google

As a first-time landlord I am very happy so far with the service Leaders have provided in finding our tenants and liaising with them since they moved in. Amy Ward did a great job of finding the tenants (who are excellent and we’re sure our house is in safe hands), and Sam Callaghan has been reliably quick, friendly and efficient in helping us communicate with the tenants when necessary. I am happy to recommend Leaders to other prospective landlords.

Keiron · 16 February 2026

★★★★★ 5/5

Google

Leaders have been absolutely fantastic at helping me get into a rental property! Daniel Copsey has been my consultant throughout the process and has been kind, professional, and shown genuine enthusiasm throughout the process which is a merit to the company! I have had fantastic response times with a really easy to use application process, and I have full confidence that I will continue to have a positive experience with them as the tenancy continues. I cannot thank Daniel, and Leaders enough for the experience they have provided, and I would absolutely recommend them.

Grayson · 16 January 2026

★★★★★ 5/5

Google

Me and my partner are currently on our journey to find our next home, Sam has been amazing and gone above and beyond with viewings, hes very pleasant to be around when viewing the property he respects space as well as enjoys a good chatter and joke making the viewing very comfortable and relaxed. You dont feel rushed to look around and that you can check all through the property, as well as this he's not pushy with making a desision after viewing and will help to look into the next viewing if you wish to move on.

AlariStar · 16 January 2026

★★★★★ 5/5

Google

I’m extremely happy with the service I’ve received from Leaders, and especially from Sam Callaghan. Sam is very knowledgeable, friendly, and professional, and it has genuinely been a pleasure meeting him and being shown around the property. He’s always been on hand to answer any questions I’ve had and has replied to emails promptly, which has made the whole process feel smooth and reassuring. I wouldn’t hesitate to recommend him or Leaders. Many thanks. Chris Friday.

Chris · 16 January 2026

★★★★★ 5/5

Google

Fantastic experience with Leaders, especially thanks to Sam Gallagher! My experience with Leaders was fantastic as they helped me quickly secure my new home in Norwich. From start to finish the process was smooth, efficient, and stress-free. I’m especially grateful to Sam Gallagher, he was extremely helpful, pleasant, and professional in his approach throughout. His support made all the difference, and I couldn’t recommend this team more highly!

Sheri · 16 February 2026

★★★★★ 5/5

Google

Thanks to Hannah and Jack for all that they did from me viewing what has become my first home and completing it by collecting the keys today! Hannah was great throughout keeping me updated and being happy to help with any questions or problems I had! Jack dealt well with the final stage when it came to collecting the keys and even moved them to an office closer to the location of my new property which was a great help and idea!

Harry · 16 October 2025

★★★★★ 1/5

Google

I had a very disappointing experience with this agency, particularly with the agent Olivia Hales. Initially, everything seemed fine when I paid the holding deposit for a property in Norwich. However, after that, the communication became poor and unprofessional. There was a simple error in my name on the agreement, which I asked to be corrected multiple times. Despite being assured that the correction had been made, I kept receiving documents with the same mistake. I emailed repeatedly over more than a week, but the issue was never properly addressed. Due to this lack of attention to detail and the agent’s failure to correct a basic error despite multiple promises, I lost confidence in proceeding with the tenancy. I decided not to go ahead with the property because of their negligence, yet they refused to return my holding deposit, blaming me for the cancellation. This experience was extremely frustrating and felt unfair. I would strongly advise others to be cautious and ensure everything is in writing if you decide to deal with this agency. Professionalism and accountability were clearly lacking in my case.

Neenu · 11 July 2025

★★★★★ 5/5

Google

We had a fantastic experience working with Dan Copsey at Leaders. From the very first viewing, he was incredibly helpful and took the time to answer every query we had. He kept us updated at every single stage of the process, making the whole experience stress-free. Huge thanks to Dan and the Leaders team!

Namitha · 16 February 2026

★★★★★ 1/5

Google

WHAT A SHOWER If you are a landlord looking for an agent, think long and hard before appointing Leaders in Norwich, no one is familiar with the legitimate action of changing Beneficial Interest by way of a Deed of Assignment!! they paid my rental income into a wrong account placing an incorrect tax liability, they then said I had to pay the money back which I did, to date they have failed to repay into the correct account, total shambles!!!! They have been messing about with this issue since start of April, HMRC requires notification of such arrangements within 60 days!! Managers, SAM and Nicholas don’t bother to get back to you!! Well eventually after some chasing, i spoke to Nicholas on the Friday who promised that I would have information / resolution on Monday, now 15:30 guess what! I reckon Nicholas was telling porkies!! Oh and incidentally they still owe me my rental income which apparently HAS BEEN LOST!!!! WHAT A SHAMBOLIC SHOWER!!!!

Adrian · 13 May 2025

★★★★★ 5/5

Google

Really great experience with Amy at the helm. Amy was friendly, professional, efficient and thorough. A real asset to her team I'm sure. The digital signing aspect of the journey was somewhat daunting for me as the client but Amy was quick to respond, clear in her communication and helped me through it without any hint of patronising me. Outstanding service.

Tina · 26 November 2025

★★★★★ 5/5

Google

I viewed a property and then the process only took a few days to secure my new rental property. Riley Fox was very polite, informative and the process was very quick with the support from Leaders. I can not wait to pick the keys up. Highly recommend.

Tara · 5 December 2025

★★★★★ 5/5

Google

I had a fantastic experience with Leaders Letting & Estate Agents in Norwich. The team was professional, friendly, and incredibly helpful throughout the entire process. They made everything smooth and stress-free from start to finish. Communication was excellent, with regular updates and quick responses to any questions I had. Their knowledge of the local market and attention to detail really stood out, ensuring everything was handled efficiently. I would highly recommend Leaders Letting & Estate Agents in Norwich to anyone looking for a reliable and trustworthy property service. A truly five-star experience!

Siam · 9 April 2026

★★★★★ 5/5

Google

I had the chance of dealing with them. Olivia was amazing! She helped me find the right property and that too in a very short period of time. She went extra mile to make sure I get what I was looking for. I would recommend their services to anyone looking for a property. Very reliable and lovely team to work with.

Danial · 6 July 2025

★★★★★ 5/5

Google

A big thank you to Jack, Mollie, and Hannah for handling the initial stage of the house sale. I was kept informed of viewings at all times and given advice about adjusting the price to make the sale all done in a friendly, professional manner. Highly recommended.

Graham · 16 October 2025

★★★★★ 1/5

Google

Complete shambles from the start. When moving into the property (to let) I was given 3 separate moving in dates, over 3 months between the first and the final one! For all different reasons with the last one being ‘the landlord doesn’t have the councils permission to let out yet’! Why put up for rent then? Throughout my time at the property I have so many mould issues and with it being a studio flat amongst house shares and other studios I had NO control of the heating! The property was also an unfinished job, lots of cracks in the walls and issues, with the mould spawning everywhere! Raised this issue and got told it was my fault! 14 days before my initial tenancy term was up I received an email saying that if I wanted to stay, the rent was going up by £50 per month and I needed to pay the whole lot upfront that day! Where was I supposed to get £10k from that day? Confirmed that this was true and I had to do this if I wanted to stay and the property manager confirmed, again horrific property management from the woman in charge of the building gave SO MUCH miss-information, which was horrific considering as an 18 year old at the time it was my first time renting, the email correspondence was a joke! Ignoring my questions repeatedly and only replying to what she wanted to! Finally when my check out report came in, I had left everything in very good condition so they decided to try and claim £200 for a missing smoke alarm? Considering they are only £10 to buy off the internet I thought that was crazy in the first place, secondly it was reported there and working in the exit report! Once I had responded that I was absolutely not paying anything, I then sent 4 follow up emails over the course of 2 weeks and had nothing back! Would not ever recommend to anyone and I certainly won’t be renting again after this.

Alara · 20 August 2024

★★★★★ 5/5

Google

Really would recommend leaders as lefty agents , have used them for many years Would like to especially like to recommend Sam Callaghan, who did an excellent job.

Beverley · 16 February 2026

★★★★★ 1/5

Google

They used to be okay but after 7 years of dealing with them as a landlord, I am looking for alternatives. Terrible communications, emails and phone calls not replied to, shoddy workmanship from their contractors that create more problems than they fix, suprise bills for unauthorised work, suprise incorrect agents fees for almost everytging they do and after all that being rudely told I dont have a choice but to pay them. So I do have a choice, its simply find another agent. Which is a shame after 7 years.

Andrew · 26 April 2024

★★★★★ 5/5

Google

I have to say that after being with Leaders a number of years in Norfolk, I wasn’t overly impressed the first few years. I had numerous property managers and had a number of issues with them - that was until Hannah took over. Hannah does the small things that make a big difference to you as a landlord, keeps you in the loop - even if she can’t get a response from another department she keeps you informed. As a landlord that’s all you want to know to keep you happy. I know I can be a nightmare as in very abrupt and forthright but despite this, Hannah has remained professional throughout and she has remained in place for a substantial time. Even the most difficult people (me!) can be tamed once the right person takes over! If you use Leaders in Norwich to manage your property, just make sure you ask for Hannah. Leaders management, do not lose her!

H · 23 December 2025

★★★★★ 5/5

Google

Just moved into my new place.Very happy with Leaders, especially Sam Callaghan. He made the process quick and smooth. I really appreciate.

Hilda · 16 March 2026

★★★★★ 5/5

Google

I had some issues with fencing and my dishwasher at my house, and they were handled by Niki, who was amazing and astonishing. She skillfully managed communication between my landlord, the engineers, and the working companies. Niki is the benchmark for real estate agents; she is industrious and has played a significant role in making her company one of the most promising in the industry.

Thet · 6 December 2024

★★★★★ 5/5

Google

Leaders, especially Thomas Haskett (Tom) has been wonderful in helping us let out our home at short notice with tight timescales! Tom kept us updated regularly with progress and wasted no time, even over a weekend, to get all the necessary bits done; very pleased with service received so far. Hope to continue with them in the future as well as a fully managed letting service.

Rosie · 29 October 2024

★★★★★ 5/5

Google

Me and my partner have used leaders for our new home, very professional from all involved especially Riley, hope to have a continued good relationship throughout our tenancy. Kind regards Somon

Simon · 26 November 2025